SUMMARY

• 6+ years of extensive knowledge of Salesforce.com CRM and its Development Life Cycle as a Developer / Administrator and 3 years on Java/J2EE technologies.
• SFDC Configurations, Customizations, and integration with external systems - as Administrator and Developer.
• Develop User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules, etc.
• Salesforce CRM platform and environment of SFDC such as Sales Cloud, Service Cloud, Call Center, Force.com and Chatter.
• Good understanding on Partner portal (Partner Relationship Management).
• Creating custom Objects and Tabs, designing Custom Fields, assigning Validation Rules and Field-Level Dependencies, Approval Processes.
• Experience on translating business process into Custom Objects and creating Lookup Relationships and Master-Detail Relationships.
• Implement Security/Sharing Rules, Configure Permission sets, Field Level Security, Record Level Security, Profiles, Roles & Resource monitoring at different Hierarchical Levels of the organization.
• Administrative tasks like User Management, Creating Profiles, Roles & Permission Sets, Workflow, Tasks & Events, Email notification &Templates, Reports &Dashboard, Metadata & Metadata API.
• Used data migration tools such as Apex Data Loader, Salesforce Import and Export Wizard.
• Implementing Apex Classes, Visual Force Pages, Apex Components, Controllers, Triggers, Scheduler, Batch Apex, Analytic Snapshots, Migration Tool, Web Services API and working with Force.com IDE. Exposure in Customer Portal and Self -Service Portal.
• Experience in Trigger, Test Methods, and writing SOQL and SOSL queries.
• Expertise in web technologies like HTML5, XML, CSS, JSP, JavaScript, jQuery, AJAX, WSDL, REST API, SOAP API, BULK API, Force.com Callouts, Batch and Apex Programs Schedule.
• Email-to-Case, Web-to-Case, Web-to-Lead, Tracking Field History, Set-up Logging History, Set-up Audit Trail & Data Migration.
• Understanding and functionality of Web Services for SOAP API and REST API.
• Write Business logics in APL using Eclipse IDE with Force.com Plug-in environment.
• Worked with Migration tools GearSet, Force.com IDE, Eclipse and have knowledge of Change set migration code and configuration from the Dev Sandbox to Production.
• Administered, Configured and maintained Salesforce.com application User Profiles, Roles, Assigning Permissions, Generating Security Tokens, Validation Rule and Upgrade Installation.

TECHNICAL SKILLS

SFDC Technology: Apex Classes, Controllers and Extensions, Triggers, Visual Force Page, SOQL, SOSL.

SFDC Tools: Apex Data Loader, Connect Outlook, Force.com IDE (Eclipse), My Eclipse.

Languages: Apex, Java/J2EE, SQL, PL/SQL.

Web Technologies: HTML, JavaScript, AJAX, CSS, XML, WSDL, REST, SOAP, jQuery.

Databases: MS SQL Server, My SQL, Oracle 10g/9i, DB2, MS Access.

Operating System: Windows, Unix, Linux.

PROFESSIONAL EXPERIENCE

Confidential, Pittsburgh, PA

Salesforce Developer/Lightning Developer

Responsibilities:

• Responsible for requirements gathering from business users and prepare technical requirement specification document Implemented Agile Methodologies in developing SDLC.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Directed design & development of integration solution into 3rd party RESTful API. Built out series of Lightning Web Components at UI layer.
• We used to Lightning Components for Community Builder, and the new consumer-based UI instead of having to use other frameworks (like Bootstrap).
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better. Leveraged APEX Controller to make a call for external requests to retrieve data from various API's and displayed them on to the component.
• Worked on Salesforce Lightning Process Builder to easily automate Business Processes. Developed re-usable UI Components with Lightning Component Framework.
• Worked on FSL module of dispatcher console for dispatching the resources based on skills and availability.
• Created Field Service Lightning Set up for multi-level service territories that represent the regions where your agents and Sales reps can work.
• Configure Salesforce and Marketing Cloud integration user along with configuration in salesforce.
• Setup, maintain and optimize Email marketing campaign utilizing Exact Target/Salesforce Marketing Cloud.
• Worked on writing Apex Triggers & Apex Classes, Batch Apex and Scheduled Apex.
• Developed Triggers that would account for deletion, bulk-safe and with exception handling.
• Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Using Data Loader and Import Wizard for Data Export, Updates and Backup for the organization.
• Worked on customization of Objects Pick lists, Dependent pick lists, Page layouts, Search layouts, Custom links, Global actions, related lists, Lookup, Master-detail relationships, and validation rules.
• Created Many-to-Many relationships and created Junction objects between the existing Group and Persons account to classify Persons Account based on their employment status at an organization.
• Integrated Salesforce with external web applications application by invoking REST URL by using HttpRequest, HttpResponse, HttpClasses and handled exceptions.
• Performed inbound, outbound integration with websites using REST API, SOAP Web services API (WSDL).
• Implemented Salesforce Service Cloud & Opportunity Management (Case Management, Entitlement Management, Product & Price Book, High Volume Customer Portal, Partner Portal, Visual Force Sites) for business support and technical support for its channel customers.
• Worked on Salesforce Community cloud like how to engage with employees, customers, partners.
• Enhanced the existing portal functionality and moved to Community cloud for more functionality including chatter, employee portal, customer portal, channel sales community, and customer support community.
• Designed dynamic and browser compatible pages using HTML, CSS, jQuery, and JavaScript.
• Developed and configured various Reports and Dashboards for different user profiles based on the need in the organization. Carried out performance tuning both on Informatica side and database side.
• Well versed with custom HTML templates for use in Vlocity Cards and Omniscripts.
• Working on migration of Vlocity Components using Data Packs and Salesforce components using Changesets.
• Pricing factors like variance pricing, volume-based pricing, attribute-based pricing has been configured using Steel brick CRM.
• Experience in configuring price quote (CPQ) with Apttus.
• Worked on different Sandboxes for development & testing; Involved in migrating the code to production instance in installments using Change Set.
• Performed Unit, Integration, Regression and User Acceptance Testing.

Environment: Force.com, Apex, Visual Force (Pages, Component & Controllers), Lightning, Data Loader, HTML, JavaScript, Workflow & Approvals, Reports, Lightning, Import Wizard, Eclipse IDE, Security Controls, GearSet, Triggers, Informatica, Custom objects, Layout, SOQL (Salesforce Object Query Language).

Confidential, Philadelphia, PA

Salesforce Developer/Lightning Developer

Responsibilities:

• Created Impressive designs with Custom styling to bring dynamic versions of the components when setting up in Lightning App builder.
• Created many Lightning Components and server-side controllers to meet the business requirements. Experienced in migrating the standard and custom objects in standard experience to lightning experience.
• Created Lightning components, Apps, Pages and Configured Salesforce Lightning Salesforce1 Mobile App.
• Worked on Digital Registration application designed for Salesforce Mobile Application leveraging GPS data, Process Builder automations, and custom Lightning Web Components/Apex.
• Used to Lightning Components access at the user, profile, and organization level.
• Worked on lightning map components by using leaflet open source library.
• Worked on Service cloud module such as web-to-case, Escalation rules, and Assignment rules.
• Implemented Email-to-Case, Web-to-Case, Assignment, Escalation rules on Case objects for different business groups.
• Knowledge on the FSL Lightning mobile app how it works and aids on - site job management to a mobile workforce.
• Worked with a set of related objects and complex set of interconnected fields in those objects.
• Designed and deployed dynamic workflows, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created Public Groups, Queues, Permission Sets, Profiles, Users & Security Settings based on role hierarchy. Involved in Data Migration from three Legacy Systems to Salesforce.
• Designed and developed batch apex processes and scheduled the processes for closing the cases.
• Enhanced in Communities by adding new fields, field sets using Salesforce lightning.
• Developed custom Visual Force pages for Communities.
• Implemented Chatter Communities functionality across sales channel and internal teams to post updates on sales, feedback on requests.
• Provided appropriate support to service technicians accessing to Sales and ServiceMax managed objects like Accounts, Products, Location, Installed Products, Service Contracts, Parts Orders, Work Orders, Cases and Service Invoices.
• Developed integration between salesforce and DocuSign for signing ceremony, viewing signed documents and update salesforce data based on user actions.
• Worked with Dynamic Apex to access S-Objects and field describe information, execute dynamic SOQL, SOSL and DML queries.
• Design, develop and implement solutions for the Apttus CLM system deployed on the Salesforce platform.
• Developed and implemented Wizard for APPTUS CLM to handle conditionality over Tabs, Sections, and Cross Section Conditionality Questions to generate the Agreement.
• Used Web Services like SOAP API and Rest API to integrate with external systems.
• Responsible for design and maintenance of the GitHub Repositories, and the access control strategies.
• Created Workflow alerts, and automated email response and used series of Ant Scripts to commit and pull files from GitHub.
• Direct oversight of CI/CD process using Jenkins and Salesforce DX.
• Experienced in Unit Testing, for the customizations and developments done during the project.

Environment: Force.com, Apex, Visual Force (Pages, Component & Controllers), Lightning, Data Loader, HTML, JavaScript, Workflow & Approvals, Reports, Lightning, Import Wizard, Eclipse IDE, Security Controls, GearSet, Triggers, Informatica, Custom objects, Layout, SOQL (Salesforce Object Query Language).