Salesforce Consultant Resume

SUMMARY

Experience of 13+ Years in IT field with total experience in Software development.
More then 7+ years of experience in the areas of development on Salesforce.
My areas of expertise are development on Force.com Platform using Visualforce, APEX, SOQL, Triggers, Lightning components and Lightning App.
Professional in Salesforce.com/Force.com development and configuration including advanced Apex / Visualforce as well as Lightning Apps, Lightning Design System, API Integrations, Sales Cloud, Service Cloud, Lightning Community, HTML, CSS, JavaScript, jQuery, AJAX.
Experience in project management and IDE tools like Microsoft Azure, Ant, GIT, VS Code and Eclipse tool.
Experience with working in an agile software development environment.
Good knowledge of DataLoader for data migration in Salesforce.
More then 4 years of experience as a Dot Net Developer in Application development, Integration and maintenance.
Skilled in understanding and implementing the new salesforce Lightning Experience. Analyzing the Scenarios for switching between salesforce classic and the Lightning Experience. Build reusable components using Lightning component framework.Building Apps with the Lightning Components JavaScript API.
Good experience on Continuous Integration and Continuous Deployment Process Using Azure Devops and GIT.
Good Experience in full cycle implementations of SDLC such as design, configuration, custom development and integration including documentation and business analysis have experience in using methodologies like agile and test driven development.

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Consultant

Responsibilities:

Created Lightning Web component to move Flow Entities from one org to another org.
Entitle management for service agents to close a ticket in time.
Twilio SMS integration.
Salesforce development including: VF pages,Apex classes, Apex Triggers, Apex Scheduler, Apex Email Service
Follows complete CICT cycle using VS Code and devops

Confidential

Solution Lead

Responsibilities:

Created Lightning component to integrate Coveo Search in Lightning community.
Implemented Live agent and Einstein chatbot for Ericsson service center. Einstein chatbot used to chat with customersautomatically .Configured some questions and Einstein Intent to automatically answering.
Implemented Knowledge management to show related articles for a topic.
Entitle management for service center to close a ticket in time and send the reminderemail on configured time frame.

Confidential

Project Lead

Responsibilities:

Process Automation: Various processes are automated like User Deactivation
Retrieved some data and its functionality from Third - Party API’s and displayed within the Lightning component.
Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
Enable Lightning Components on VF Pages.
Minimized code in JavaScript Controllers by adding reusable functions in Helper Component.
Worked on Lightning Process builder flows and quick Action.
Deployment and Release Management on Production using VS Code and git.
Custom Approval Process: Custom approval processes is implemented where a user can perform various operations on each approval step which is not possible in standard approval process
Flows: Login Flows implemented which enforce the user to acknowledge the Company Policy. If user does not acknowledge then would not be able to login and forcefully logged-out from the system. User inputs are also captured during the acknowledgement
Custom Lead Conversion: Implement custom lead conversion where user can provide inputs during the lead conversion which is not possible in standard process
Entitlement/Service Contract: Developed a tool for Service Contracts / Entitlements Transfer, where user can transfer selected Service Contract and their products/services from one Account to another with approval process.
Force.com Platform: Extensive use of Visualforce Pages, Apex, Triggers, Batch Apex, Scheduled Jobs etc

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