Salesforce freelancer Resume

SUMMARY

6 years of Experience in Salesforce platform worked as Administrator for users across the globe.
Proficient in Salesforce administrative skills like creating profiles, roles, users, record types, relationships, page layouts, assignment rules, custom objects email services, process builders, approvals, workflows, reports, dashboards, data loader, tasks, events and creating outbound messages.
Successfully administered for Company Salesforce org over 500 employees.
Good exposure to install and customize AppExchange applications.
Hands on experience with Sales Cloud and Service Cloud
Strong experience in Lighting Web components and Lighting Flows.
Proficient in Salesforce developer toolkit including Apex classes, Integrations, Controllers and Triggers, Visual force, Migration Tools & custom UI front end development.
Excellent experience working with salesforce.com, sandbox, production environments.
Basic Knowledge and experience of Apex, SQL, Workbench and Loops in Developer consoles.

PROFESSIONAL EXPERIENCE

Confidential

Salesforce freelancer

Responsibilities:

Working as salesforce freelancer on online projects.
Created and customized various custom objects, page layouts, custom tabs and other components.
Maintained and new users, roles, profiles, security, workflow rules, process builder.
Demonstrated ability to effectively communicate technical issues and resolve problems at organization both internally and externally
Created and developed Data sets, Lenses and Dashboards in Einstein Analytics.
Implemented Apex Triggers with SOQL queries and created workflows like email alerts and field updates
Created various reports (summary reports, matrix reports, pie charts and dashboards) and report folders to assist manager to better utilize salesforce.
Created various dashboards per requirement of the user and business need.
Created various types of Email Templates

Confidential

Salesforce Administrator

Responsibilities:

Led the company’s salesforce org of over 500 of active users as the system administrator.
Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
Implemented organizational baseline, object and field level security to hide critical information on the profile users.
Interacted with various business team members to gather the requirements and documented the requirements.
Implemented and created workflows like email alerts and field updates.
Created Users, Roles, Public Groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
Developed various custom Objects, Tabs, Components and Visualforce Pages and Controllers.
Created email templates and inbound emails using visual force for the clients and customers.
Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App - exchange applications .
Worked with salesforce data tools such as data loader for data migration.
Created page layouts, search layouts to organize fields, custom links, related lists and other components on detail pages.
Case Management by configuring Email-to-case for the end user to submit a case through outlook.
Worked on Salesforce.com Standard Objects such as Accounts, Contacts, Opportunities, Campaigns, cases and Solutions.
Configured Chatter to track emails from outlook to salesforce by following a user.
Used Data loader to insert, update and import data from Microsoft Excel into salesforce.com
As an Administrator, implemented various advanced fields like Picklist Fields, Master-Detail Fields,, Custom Formula fields and defined fields dependencies for custom picklist fields.
Wrote Case Escalation Rules to escalate cases depending on timeframe and difficulty of case issues.
Implemented Case Assignment Rules to direct the case to appropriate groups.
Developed, designed and maintained web pages for company website.
Provided post-implementation support to assist end users in creating reports, dashboards and certain administrative tasks including creating and maintaining user profiles and privileges
Created various reports and reports folders to assist managers to better utilize Salesforce system as a sales tool and configured various reports and for different users based on the needs in the organization.

Confidential

Customer support executive

Responsibilities:

Execution of E-Trading orders based on client request.
Charting sales projections and trading strategies.
Advising clients on buy-sell positions based on research department recommendations.
Training new employees on using trading terminal.
Maintained the organization of website, intranet and online services.

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