SUMMARY

• 5+ years of IT experience in all phases of Software Development Life Cycle (SDLC) which involves requirement gathering, analysis, design, development, implementation & enhancement of projects in Salesforce.
• Experience working in agile methodology and involved in onsite and offshore coordination.
• Extensive experience in application design, customization, development, support on Salesforce.com, Force.com platform and Web based application using Apex.
• Experience in customizing the standard objects, creating the custom objects, Interfaces, Relationships, Workflow rules, Data Validations, force.com Approval Processes and business logic according to the business requirements.
• Hands on experience in salesforce.com CRM integration, developing and deploying custom integration solutions. Excellent skills in creating/troubleshooting/modifying Apex code and Visualforce pages.
• Strong Hands on experience with Salesforce Security Features Profile, Permission Sets, OWD, Role Hierarchy, Sharing Rules etc.
• Experience in Salesforce Customization of Sales Cloud, Service Cloud and Marketing Cloud - custom objects, Validation rules, Sales, Marketing and Support Administration.
• Hands on experience in developing and configuring Reports, Custom Reports, report folders, report extractions, Dashboards for different user profiles based on the requirements.
• Sound understanding of SOQL and SOSL for Querying and Searching Data for Force.com platform.
• Proficient in dealing with the functionalities related to the Service cloud and Sales Cloud.
• Experience in developing various lightning components, events and lightning applications
• Excellent debugging and documentation skills to achieve the complex business functionality.
• Strong Requirements gathering experience using JAD Sessions & Conducting User Interviews, and preparing functional documents like Use Cases, Software Requirements Specifications (SRS)
• Team player with good interpersonal skills, strong understanding of fundamental business processes, excellent Communication and Problem-solving skills.
• Capable of rapidly learning new technologies and processes, and successfully applying them to projects and operations.

TECHNICAL SKILLS

Salesforce.com CRM: Apex, Visualforce, SOQL, SOSL, Triggers, Batch, Queueable, Component, Controllers, Web Service, Workflow & Approvals, Process builder, Salesforce1 Lightning Components, Aura framework, Reports, Dashboards, Sales cloud, service cloud, marketing cloud, Salesforce DX.

IDE/Tools: Eclipse, Force.com IDE2, Data loader

Web Technologies: HTML5, CSS3, XML, REST, SOAP, JavaScript

Web Services: WSDL, SOAP/REST API

Operating Systems: Windows, Unix, Linux

Methodologies: Agile, SCRUM

PROFESSIONAL EXPERIENCE

Confidential, Baton Rouge, LA

Salesforce Developer

Responsibilities:

• Performed the role of SFDC developer, lightning developer and interacted with various business user groups for gathering the requirements for salesforce.com, Lightning and CRM implementation.
• Leverage the out of the box Salesforce functionalities wherever possible and develop automations using apex if standard functionalities do not meet the requirement.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Authored Systems Requirement Specification (SRS), Use cases, System Requirement Change Request and Data Dictionary to Delta’s SFDC implementations such as Sales Cloud, Marketing Cloud and Salesforce Chatter.
• Created dashboards using lightning dashboards editor.
• Developed custom Business logic using Apex Classes, Visual force pages and Lightning components. Used Visual force components like Page Block, Command Buttons, Action support, Action Function.
• Generated Apex Classes using WSDL and developed business logic layer for integration with external web services to the system for functional needs.
• Worked on Marketing Cloud.
• Configure Salesforce objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Developed JSON and XML based Web Services using SOAP/WSDL for common interface across all internal and external application and users.
• Used SOAP API to implement custom functionality for solving complex business process
• Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Extensively used HTML tags, Frames and CSS (Cascading Style Sheets) to maintain uniformity in the Web page.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.
• Migrated the code from personal sandbox to DEV by using GITHUB, JENKINS and migrated code from DEV to QA using Force.com IDE and ANT.
• Maintaining test coverage for all the classes and triggers and supporting deployment activities.
• Implemented groups in salesforce.com for the sales and support user groups based on the user requirements. Worked in Agile/Scrum environment.

Environment: Saleforce.com platform, Apex Language, Visualforce Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Lightning design system (LDS), Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, College Station, TX

SFDC Developer

Responsibilities:

• Worked on the configuration of the current application using Lookup, Master-detail & Junction objects, Rollup summary, Formula fields, Page/Search/Compact Layouts, Validation rules, List/Hierarchy Custom settings, Custom Buttons, Salesforce1 Actions, Custom labels and Tabs.
• Customized application to extend Salesforce functionality and wrote Apex Classes to provide functionality to the Visualforce pages.
• Administrator for different salesforce.com CRM application for sales cloud and service cloud.
• Constant involvement in exploring AppExchange apps and using the apps wherever necessary.
• Worked on Sales Cloud and Service Cloud with functionalities like Opportunity Management and Case Management.
• Managed ExactTarget / Marketing Cloud implementation for a large enterprise, including multiple business units.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, filed updates to implement business logic.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups of sales cloud objects.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Implemented Live Agent feature to provide customer assistance, utilized Omni-Channel to divert the customer enquiries to respective users, queues depending on the types of enquiry/request.
• Extracted the data from Salesforce.com application into the external databases (Oracle 11g, Oracle 10g) for generating large data reports using the Informatica on Demand.
• Integrated the Web Services (REST/SOAP) for extracting the data from external systems to display in the pages of salesforce.com and Integrating Salesforce.com with Marketo and facilitate bi directional flow of data.
• Designed and modified Approval process and created Approval steps, which used email alerts and field updates.
• Designed and built cloud service models including infrastructure as a service, Platform as a service, Software as a service.

Environment: Salesforce.com platform, Workflow & Approvals, Reports, Dashboards, Custom Objects Custom Tabs, Change Sets, Service Cloud, Lightning, Apex Data Loader.

Confidential, Oklahoma City, OK

SFDC Developer/Admin

Responsibilities:

• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex for implementing Business logic and functionality to the visual pages.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Implemented SFDC web-to-lead functionality into the corporate site to make lead management simple and efficient.
• Worked on various Salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Products, Cases, Solutions, Reports, and Dashboards.
• Developed complex workflows and approval processes for automating business logic
• Created Sharing rules, Assignment Rules and Escalation Rules for Cases.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
• Created Support Pages for end users using HTML, jQuery, JavaScript, Visual Force.
• Being the Administrator in the organization Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Used DataLoader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Integration of Sales Cloud with external information systems using SOAP API web services.
• Created and used Email templates in HTML and Visual force.
• Deployment of code from Sandbox to production using Force.com IDE tool.
• Customized the dashboards to track usage for productivity and performance of business centers and their sales team.

Environment: SFDC, Apex Language, Force.com, Controllers, Visualforce Pages, Triggers, Visualforce, Process Builder, Workflow & Approvals, Apex Data Loader, Reports, Dashboards.