SUMMARY

• Over 15 years of experience in implementing ERP, CRM, Confidential and Financials applications using Confidential, Pega, Siebel & SAP CRM.
• Demonstrated ability to combine managerial & technical skills to meet and exceed organizational goals, while receiving accolades from clients at multiple occasions.
• Product Owner/Business Analyst and great team player, problem solver and strategic thinker who could see the big picture and provides best solution for the business needs.

TECHNICAL SKILLS

• Methodologies: Waterfall, Agile
• Applications: my SAP CRM, Pega 7, Siebel 7.5, Confidential 9.1
• Operating Systems: Windows XP/7/8, iOS
• Tools: QTP, HP ALM, Jira, Visio, Pega Agile Studio
• Configuration Management: Microsoft Visual Source Safe
• Programming: Java, JavaScript, XML, SQL, PS Query, C++
• SQL Tools: Rapid SQL, PS Query, Rocket Shuttle

PROFESSIONAL EXPERIENCE

Confidential

Product Owner/Pega Business Architect

Responsibilities:

• Define Vision, goals and objectives for the new product and communicate with stakeholders across the board, including customers, business managers and the development team to make sure the goals are clear and the vision is aligned with business objectives.
• Research and market analysis to determine the product features and pain points for Federal Grants system in order to design a product with features which meets the needs of the organization and eliminates the pain points identified.
• Design a low code and no code product in Pega which is easily customizable to handle future changes to meet Federal Grant system transaction processing.
• Create product roadmap, maintain product backlog, conduct Refinement/Grooming sessions, participate in iteration and sprint planning, estimation and prioritization, overseeing development activities.
• Work as a liaison between different stakeholders and the development team to make sure the product is aligned with the product goal.
• Defining Epics, features, establish feature goals, creating screen mockups, User Stories and Acceptance Criteria creation using Pega Agile Studio.
• Evaluate product progress at each iteration with the development team and provide feedback to best meet the product goals and suggest changes.
• Conduct product demo to end client and address business questions.

Confidential, Washington D.C

Lead Business Analyst/SME Pharmacy Claims Processes

Responsibilities:

• Conducting refinement/grooming sessions, maintaining product backlog, iteration and sprint planning, user story prioritization, overseeing development activities, business analysis, technical & functional design.
• Expertise to work as a liaison among clients, third party stakeholders, developers, testers in order to achieve the organizational goals.
• Subject Matter Expert for Pharmacy claims processing and enrollment business processes and system design.
• Identify business problems and user pain points and propose system enhancements.
• Perform Data Analysis by running SQL queries to analyze transactional behavior and identify potential system gaps which causes incorrect payment. Report the issues identified and propose technical solutions for FEP Direct application.
• Data analysis of live data using SQL query for defect analysis, root cause and fit gap analysis.
• Perform business/system testing on FEPDirect Application for system analysis and defects analysis.
• Analyze the impact of Pharmacy claims processing data for different FACETS Module.
• Review COBOL and Java codes for impact analysis and root cause analysis.

Confidential,

Functional Consultant/ Confidential Financials Implementation Specialist

Responsibilities:

• Expertise to work as a liaison among clients, stakeholders, architect, developers to achieve organizational goals.
• Responsible for requirement gathering, effort estimation, requirement analysis, impact analysis, functional design, system configuration and setup of Confidential 9.1 application.
• Prepare functional specification document from the business requirement and fit gap analysis.
• Analyze the AS- IS system and identify the gaps with Confidential 9.1 version and prepare fit gap document.
• Writing a change request document to meet the customer requirement.
• Played an integral part in business process design, functional requirements, product configuration, testing and .
• Configure the end to end Procure to pay (P2P) setup as per the requirement based on the organization structure.
• Configure Business unit setup for AP (Accounts Payable) only countries in 9.1 Confidential application My shop system.
• Data analysis by writing SQL queries using Embarcadero tool and designing queries using PS Query tool within Confidential application.
• Worked directly with the client stakeholders as well as operations staff globally to consult on process designs and provide end user and back office process solutions.
• Performed quality assurance work by developing test scripts based on requirement, as well as recording test results.
• Produced user manuals & guides for User Acceptance Testing (UAT) and deployment for end-clients with step-by-step instructions and GUI screenshots.
• Functional support towards Go Live preparation and implementation activities.
• the end users of Accounts Payable operations team.
• Led UAT at client location and power users.
• Conducted end user’s classroom sessions at client location.
• Post production support, defect analysis and provided functional resolution.
• Contributed in system test and user acceptance test coordination and management.
• Managed deliverables of the team and status reporting.

Confidential,

Senior QA Engineer Confidential Financials

Responsibilities:

• Responsible for SAP CRM functional, customization, implementation and test management in SAP CRM in product development domain.
• Studying, analyzing and understanding the System/Functional Requirements and business processes
• Test System Setup and customization issue handling.
• Customizing expert and quality consultant for Master Data and Services
• Understanding the new functionalities of the SAP CRM application, reviewing functional test cases to address the new functionalities of the SAP CRM application.
• As a Functional Test-Engineer, responsible for developing Functional and Scenario test cases. Execute the tests & report the defects.
• Test Execution (Functional/ Scenario Testing and Regression Testing) and documentation of the results in the client provided test tracking tool.
• Coordinating with the internal teams and resolving functional issues.
• Design, develop and Test case estimation and mapping
• Led the test team, work allocation within the team, reviewing and execution of test cases.
• Defect Management and reporting using Mercury Test Director.
• Execution of Test cases in Pega and Siebel using Mercury Test Director.