SUMMARY

• Overall 8+ years Salesforce.com Developer/Admin of vibrant experience in developing and enhancing Salesforce CRM applications using Sales Cloud, Service Cloud and Marketing Cloud.
• Experience in using Salesforce Lightning UI. Created multiple Lightning components and Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Expertise in Administration, Configuration, Customization, Development, Implementation, Integration, requirements gathering and Support with Salesforce.com applications in Classic as well as Lightning.
• Proficiency in building data model by creating apps, objects, tabs, fields with various field types, establishing relationship using Master - Detail, Lookup and Many-to-Many relationship.
• Subject Matter Expert in SFDC Administrative tasks like creating Profiles and Roles, assigning to users, setting permissions, constructing Page Layouts, enabling Email Services, generating Reports and Dashboards, Lead and Case assignment rules.
• Experience in working with salesforce Service Cloud, applications for APT automation testing for restful services
• Developed complex business logics using formula fields, cross-object formulas, validation rules, Apex triggers and roll up summary fields.
• Experience with Salesforce customization, Security Access, Workflow Rules, Approval Processes, Data Validation, Analytics, Sales, Marketing, Customer Service and Support Administration in Force.com platform.
• Experienced in working and configuring price quote (CPQ) with Apptus.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Opportunities.
• Experience working with Standard Sales Analytics application and Service Analytics Application in Einstein Analytics (Wave Analytics).
• Worked on various Custom Objects, Tabs, Salesforce1, Page layouts, Search layouts, Compact Layouts to organize fields in Classic and Salesforce1, Custom Links/Buttons and Related Lists.
• Extensively worked on Email templates with workflow rules and approval process in contract lifecycle management.
• Good Understanding on Contract Life Cycle Management as well as Apttus CPQ where it helps you to configure the price and quote deals.
• Experience in Integration of Salesforce.com platform with in-house legacy ERP systems, using Apex Web services WSDL and outbound messaging.
• Experienced in integration of Salesforce.com with external applications by using Web Services API, Metadata API, and SOAP.
• Hands on experience in writing queries using SOQL and SOSL in Apex Classes and Triggers.
• Experience in migrating data from legacy systems to Salesforce using Apex Data Loader and Informatica on demand.
• Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Extensive experience with various Salesforce deployment methodologies including Change sets, Force.com Plug-in environment, Ant Migration tool kit and Eclipse.
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes.
• Experience developing Wave Apps, Datasets, Lenses and Dashboards in Einstein Analytics.
• Good knowledge in Einstein Analytics, including Datasets, Data flows, Lenses, Dashboards, Apps and Security Predicates.
• Extensive experience in creating Test Scripts, Functional testing, Integration testing, System testing, Regression Testing, End to End testing methodologies.
• Used JIRA Agile for project management and bug tracking.
• Experienced in scripting languages like HTML, XML, CSS, JSP, WSDL, SOAP, AJAX, APEX Web Services API development skills and Java Script.
• Experienced using Object Oriented software development (OOD) methodologies like Scrum/Agile Methodology & Test Driven Development (TDD).
• Proficient in creating the Lightning Component Tabs and Visual Force Tabs.
• Proficiency with source control (Git) and backups.
• Experienced working with Cross-functional teams, identifying business requirements and supporting sales/marketing efforts.

TECHNICAL SKILLS

Salesforce.com Technologies: Apex Language, SOQL, SOSL, Visual Force, Marketing Cloud, Service Cloud, Einstein Analytics.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in,Force.com Explorer, Apex Data loader, Command Line Data Loader & Salesforce Work Bench

Programming Languages: Apex, PL/SQL, Java

Web Technologies: HTML, XML, Java script, CSS

Web Services: WSDL, SOAP/REST API

Databases: Oracle 8i, 9i, 10g, 11g

Packages: Oracle EBS,MS Word, MS PowerPoint, MS Excel, MS Project, MS Visio, Eclipse IDE

Environment: s: Windows NT / 2000 / XP Pro / Vista, Windows Server 2000 / 2003 / 2008, Linux

PROFESSIONAL EXPERIENCE

Confidential

Sr. Sales Force Developer

Responsibilities:

• Designed and deployed the Custom objects, Entity-Relationship data model, Formulas, Validation rules on the objects, Page layouts, Custom tabs, Components, Roles, Profiles, Public Groups, Permission Sets, Custom Settings and Labels to suit to the needs of the application.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Designed Complex logic involving Apex Controllers (Standard and Custom Controllers) and Triggers to support the forecasting application confined to Governor Limits.
• Implemented Time Based Work flow to trigger an Apex Class to run at a specific time in a day/week.
• Designed a Batch Class to handle bulk logic and invoked the batch Class from Trigger Context asynchronously.
• Worked on Account Management involving Integration with External Legacy System using SOAP based Web Service Callouts using TIBCO as the middleware.
• Performed Asynchronous Callouts using the Future Annotation and executed the future methods from a Trigger.
• Implemented the Standard Set Controller and its attributes to paginate the records in Visual Force Pages.
• Implemented the Single and Mass Email Messaging feature to automate the Emails based on business logic.
• Customized the Out of the box Lead Conversion functionality to support business requirement with a combination of Triggers, Classes and Visual Force Pages.
• Worked with Salesforce Sales Analytics and Service Analytics standard applications in Einstein Analytics.
• Implemented Test classes to support Code Coverage for deployment to production and performed smoke tests before QE Validation.
• Migrated consistently to lightning from Classic in order the sales reps find Just-In-Time information about customers and prospects.
• Integrated Marketing cloud instance and Sales cloud using marketing cloud connect to personalize marketing campaigns and provide services for email, mobile, social and online marketing.
• Worked on various lightning components for developing dynamic web apps for mobiles and desktop devices
• Used Lightning process builder for visualizing and creating automated business processes.
• Involved in Data Migration Activities to handle bulk loads using APEX Data Loader.
• Implemented marketing cloud integration with service cloud to manage cases.
• Designed and deployed Workflows, Validation rules, Formulas and Approval Processes for automating business logic.
• Created Page Layouts, Record Types, and Search Layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Created and developed Wave Apps, Datasets, Lenses and Dashboards in Einstein Analytics.
• Performed IDE, Change Sets and ANT Script deployments as needed and validated the components before deployment to ensure a smooth process.
• Deployed new Support Service Console utilizing Lightning Experience which increased support team response to customer inquiries and issues.
• Implemented Data Loader to load data from Marketing Cloud to Marketing cloud.
• Created profiles and implemented Object and field level security to hide critical information.
• Created test scenarios on Sandbox environment and migrated code to deployment upon successful testing.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Custom Objects, data loading, Apptus CPQ, Eclipse IDE Plug-in, SAP

Confidential

Sr. Salesforce Developer

Responsibilities:

• Performed the detailed analysis of functional and technical requirements; designed &deployed the custom objects; identified the lookup and master-detail relationships; and created the junction objects. Demonstrated ability to translate customer requirements into specification.
• Provided data access reports to Compliance and Security ensuring that data and roles are properly defined and transparent.
• Developed custom lightning components and actions for java script buttons.
• Evaluated and prepared technical analysis document to migrate from classic to Salesforce Lightning.
• Conducted feasibility study, gap analysis and provided recommendations to implement Salesforce CRM compared to Onyx, and Siebel CRM on Demand.
• Developed Visual Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Worked with Salesforce Sales Analytics and Service Analytics standard applications in Einstein Analytics.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Implement Service Cloud to handle internal & external support.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Used field level security along with page layouts to manage access to certain fields.
• Introduce Salesforce Mobile for the corporate Blackberry and iPhone users in order to use several tools on the go.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Created Lightning Components and used Salesforce SLDS to convert existing Visualforce pages to lightning components.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
• Worked with multi-org Connector Technical Solution setup along with Marketing Cloud Connector Setup of Various Business Units and Test Business Units.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Involved in authoring Business Requirement Documents (BRD) into System Requirement Specifications (SRS) and identifying interface and business process specifications.

Environment: Salesforce CRM, Apex Language, Visualforce Pages, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox Data loading, Eclipse IDE Plug-in, Apptus CPQ, HTML, Java Script, CSS, Web Services, SOAP,UI, Eclipse, SOQL, SQL SharePoint.

Confidential, Bakersfield, CA

Salesforce Developer/admin

Responsibilities:

• Integrated MS SQL Server using Jitter bit to pump the subscriber data downstream from Salesforce.
• Regularly keeping tab on clients requirement to achieve their organization business goals.
• Performed Apptus CPQ related configuration for product setup.
• Involved in Developing Lightening pages using Aura, implemented lightening Controllers, Components using Lightening Design system (LDS) for Lightening Community builder.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex triggers, API integration for various functional needs in the application using the Eclipse IDE.
• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes.
• Created Custom objects, Page layouts, Custom Visualforce tabs and Components.
• Developed different Visualforce Pages to suit to the needs of the application using different Visualforce components.
• Experience in working with salesforce Marketing Cloud applications for APT automation testing for restful services.
• Involved in Data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards
• Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance testing (UAT).
• Used the sandbox for testing and migrated the code to the deployment instance after testing
• Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow.
• Used Salesforce Lightning Design System (SLDS) for developing Lightning Components, Actions, Event and Server-Side Controller.
• Complete customization of lightning interface by creating lightning page layouts, compact layouts, related lists, sales lightning console.
• Performed Bulk Data Migration from Applications to Salesforce using Import Wizard, Excel Connector, Data loader, Workbench, Apex Data Loader utility and ETL tools.
• Executed various levels of Unit, Integration, User Acceptance and Operational Acceptance testing using test cases to prove that system conform to specifications of business and quality requirements.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Salesforce CRM, Force.com, Apex Language, Visualforce, Custom Component, Service Cloud, Custom Controllers, Workflow & Approvals, Custom Objects &Tabs, Page Layouts, Email Services, Security Controls, HTML, Apptus CPQ,Web Services, Reports, Sandbox, Eclipse IDE Plug-in, Workbench.

Confidential

Salesforce Integration Consultant

Responsibilities:

• Responsible and active in the analysis, definition, design, implementation and deployment of full software development life-cycle (SDLC) of the project.
• Created various RAML resources to implement REST Based APIs as a part of project implementation.
• Developed Restful web services using MuleSoft Anypoint studio.
• Responsible for building integration processes integrating cloud-based applications (SaaS/PaaS), and On-Premise Enterprise Applications.
• Worked on Mule Soft Any Point API platform on designing and implementing Mule API's.
• Proficient in Data Integration from Traditional Applications to Sales Force Using REST/SOAP API.
• Involved in the end to end Development of Projects covering all phases of Software Development Life.
• Implemented Contract management and revenue management with using of APPTUS CPQ.
• Created SOAP and REST based service interfaces using Mule ESB Anypoint Platform and delivered fast, reliable and scalable integration API codes.
• Implemented data transformations using Data Mapper and Data Weave in Any point studio.
• Used various testing tools such as Postman, Soap UI Console.
• Created REST API using RAML and developed flows using APIKIT Router.
• Coordinated with various development teams and the testing teams for end-to- end testing in various environments.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Used Mule Data Mapper, Custom transformers for mapping flat file structures to Salesforce interface structures.
• Created an Apex class to handle the post sandbox refresh for the system.
• Extensively worked on the Metadata APIs from Salesforce to modify the several settings using the post sandbox refresh Apex class.
• Maintained Remote Site settings, Workflow Activations, field update deletion and modification from the single Apex class using respective metadata APIs for the same.
• Involved in data migration and integration using Data Loader.
• Unit and integration testing for new requirements and get the UAT from the business owner
• Integration of Salesforce CRM with external applications using Web Services, Metadata API, SOAP and REST.
• Performed Sales Cloud configurations and used its features such as Lead Management, Email integration, Sales Forecasting, and Wave Analytics.
• Performed one-way integration and bidirectional integration of App Exchange applications with Salesforce.
• Implemented Salesforce.com web services client using Sales force web services API, Java, XML and partner WSDL.
• Responsible for maintaining and updating Integration Strategy based on current and future Integration needs across all platforms.
• Developed Integration Reference Architecture with patterns and governance model including exception processes to deviate from standard patterns.
• Resolved system issues with ticket services and bug fixing.
• Designed, Developed, Executed and Maintained Automated Test Scripts using BDD (Behavior Driven Development) and TDD (Test Driven Development) testing framework.
• By using Java script, created custom buttons and executed controllers to achieve the functional requirements. Intensely worked with Apex, Triggers, API integration.
• Developed Test cases for Unit Testing of the Mappings, and also was involved in the Integration Testing and UAT Environment.
• Experienced Data loader user with knowledge on complex and large CSV files for faster data Integration into the Salesforce.

Environment: Salesforce.com Platform, Web Services, Mule ESB, Anypoint Studio, CloudHub, Apache-Maven, RAML, API, AJAX, XML, JSP, HTML, CSS3, SQL, PL/SQL, JavaScript, Jquery, Web logic, APPTUS CPQ, TOAD, Oracle, SOAP UI, Windows XP & Linux, Apex, Force.com, Triggers, API integration, Apptus CPQ, Workflow & Approvals, Reports, Custom Objects, Custom Settings, Email Services, loading, Git, DML Query, Apttus CLM.

Confidential

Salesforce Developer

Responsibilities:

• Interacted with various business team members (JAD Sessions) to gather the requirements and documented the requirements.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Written Test Cases to check code coverage in Apex Classes and Apex triggers.
• Worked with various sales cloud objects like Accounts, Contacts, Leads, Opportunities, Reports, and Dashboards.
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers.
• Configured new users, profiles, and implemented field level security.
• Worked with Dynamic Apex to access S-Objects and field describe information, execute dynamic SOQL, SOSL and DML queries
• Generated Visual Force pages utilizing custom controllers to facilitate order entry and returns.
• Developed Work flow rules, Time Dependent Action Triggers, email templates to implement the business logic.
• Responsible for writing Apex, Visual force code containing business functions.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Involved in identifying, planning and implementing new salesforce.com features and functions (new screens, workflow, force.com objects, and reports, apex code) to meet business requirements
• Solely worked on e-bundling process to catch other requirements using every day apex batch jobs to bundle and send out weekly emails.
• Designed and Developed Apex classes, custom controllers and extensions.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Developed Custom objects, customizing tabs, Apex Triggers, Test classes for unit testing and code coverage.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Involved with Salesforce.com Premier Support and handled the support cases with the help salesforce.com support.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Saleforce.com (Pages, Component & Controllers), Workflow& Approvals, Sales cloud, Reports, Custom Objects, Custom Tabs, Email Services, Apptus CPQ, Salesforce.com Data Loader, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Froce.com IDE, Apex Triggers, Apex Classes, Standard Controllers, Visulalforce Pages.