SUMMARY

• Over 7 Years of IT experience with around 6 years of experience in the Salesforce.com CRM Platform as Developer/ Administrator.
• Extensive experience with APEX code, Apex Trigger, Apex class & Apex Web service and Visualforce (page, Component & Controllers), Java, HTML, CSS, AJAX, DOM and JavaScript.
• Experience working in Salesforce Lightening experience and using Salesforce1 mobile application.
• Experience in building new apps with the Lightening App Builder and Lightening components.
• Experience on Wave Analytics using Salesforce Analytics Query Language (SAQL).
• Expertise in using Einstein analytics products Sales analytics, Service analytics and B2B marketing analytics.
• Expertise in customizing visual dashboards and populating dashboards with service cloud data
• Experience in writing complex SOQL, SOSL queries across multiple objects within the SFDC database.
• Experience working across various SFDC implementations that are covering Sales cloud, Service Cloud, Marketing cloud and Apttus CPQ.
• Participated in developing Apttus products such as QTC and CPQ.
• Participated in enhancing the sales productivity and customer experience using SteelBrick CPQ.
• Experience in using and implementing Custom tabs, Custom Objects, Reports, Analytical Snapshots and Dashboards.
• Extensive experience working on custom fields, Picklist, Workflow Alerts and Actions, Approval Workflow, Validation Rules, Approval Processes, Custom reports and Email generation according to application requirements
• Proficient knowledge of Governor limits. Experienced in optimization of existing code in according to the governor limits.
• Proficient in analyzing Entity Relationship diagram (ERD), business requirements and implementing them to Salesforce objects, master - detail relationships, lookup relationships.
• Hands on experience implementing Security/Sharing rules, configured permission sets, Field level Security, Record level Security, Profiles, Roles and resource monitoring at different hierarchical level of Organization.
• Excellent programming skills in JAVA and J2EE technologies including Enterprise Java Beans (EJB), Servlets, JSP, JSF, XML, JMS, JDBC, etc.
• Experience Working on tasks involving migration of data from various systems into Salesforce CRM using ETL tools like Informatica on Demand, Cast Iron experience, to synchronize data between SFDC and web service endpoints.
• Experience in scripting languages like HTML, DHTML, XML, Java Script and software applications like, Dream weaver, Microsoft Word, Excel, PowerPoint, SharePoint.
• Strong skill set in the ServiceNow suite development including SOAP/REST integration, Web Services, Discovery, Workflow, and CMDB.
• In-depth knowledge about Direct Web service API of Service now, SOAP and WSDL. Extensively worked with REST GET and POST using basic HTTP Authentication.
• Experience in working on Mavensmate /Sublime Text, Eclipse IDE with Force.com plug-in, command line interface.
• Strong experience with Salesforce.com CRM full implementation, migration of Sales, Marketing, Service clouds, Communities and Force.com platform.
• Used Journey Builder to grant new users’ access to create or edit Sales and Service Cloud Activities.
• Good exposure with SFCC (Commerce Cloud) while managing and categorizing products.
• Good Domain Knowledge of Shipping, Insurance, Sales cloud, Service cloud, Communities, HR Business, Health Services and Grant Management.
• Account configuration experience while assigning roles to sales reps.
• Experience with AppExchange applications for third party download related to customer satisfaction and feedback.
• Extensive exposure to Black Box testing, Smoke testing, Usability testing, End-to-End testing, System testing, Regression testing and User Acceptance testing (UAT).
• Profound experience and understanding of Object-Oriented Design (OOD), UML, MVC, multi-tier architectures and distributed architectures.
• Experience in using Salesforce’s AI-powered CRM, Einstein.

TECHNICAL SKILLS

Salesforce: Salesforce CRM, Lightening Application, Apex Custom Controllers, Apex Classes, Apex Triggers, Visualforce Pages/Components, Apex Web Services, SOQL, SOSL, Workflow and Approvals, Process Builders, Reports and Dashboards.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Change Sets, Force.com Import Wizard, Force.com Excel Connector, Force.com Platform (Sandbox and Production).

ETL/ Integration Tools: Apex Data Loader, Import Wizard, Data Export, Mass Delete, Informatica, Force.com, Data loader, Force.com Workbench, App Exchange Package and Custom Application Sandbox etc.

Languages/ Technologies: C, Java, J2EE, Servlets, Apex, JavaScript, JavaBeans, XML, SQL, CSS, HTML, JavaScript, JSON.

IDE/Tools/Utilities: REST API, SOAP API, Apex Data Loader, ANT Eclipse, Force.com IDE.

Databases: SQL Server, My SQL, Oracle 8i/ 9i/ 10g/ 11g, MS Access.

PROFESSIONAL EXPERIENCE

Confidential, Milford, Ohio

Salesforce Developer/Admin

Responsibilities:

• Interacted with various business user groups, SMEs for gathering requirements for Salesforce implementation & developed and documented the Business and Software Requirements.
• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
• Developed VF pages and associated Apex classes to allow the customers to register, login and submit their service requests which are resolved by CSS people.
• Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
• Designed and developed Time Dependent action triggers, Workflow rules and Approval process for the application by implementing custom formulas for various tasks and Email alerts as per the requirement.
• Developed several Custom Reports to better assist managers and report folders to provide report accessibility to appropriate personnel.
• Used Apex classes, triggers, web services to integrate with multiple legacy systems.
• Performed salesforce administrative tasks - Creating Users, Roles, Profiles, Permission Set, Public Groups, Queues, Sharing Rules, Validation Rules, Single Sign-On and Deployments.
• Responsible for writing Apex classes, Triggers, batch classes, Visual-force code containing business functions, Test classes for unit testing and code coverage.
• Worked as an admin for Creating Users, Profiles, setting up organization role hierarchy and public groups
• Designed various types Email templates for auto response to customers.
• Worked on Apex Classes and Pages to make enhancements on the existing functionality.
• Provided support to the fix the production environment including incident management, testing, resolution and deployment
• Involved in designing, coding, debugging, and performance analysis as well as being involved with customer deployments, partner product integrations and competitive benchmarking.
• Deployment web application war file to JBoss Application server
• Setting up Organization Role Hierarchy, Territory Management, provisioning data visibility rules by configuring OWD, Criteria/Owner based and Apex managed sharing rules
• Used the sandbox for Unit testing and assisted Business Users in CRM Deployment validation testing.
• Development of SOAP and REST based web services used for custom development
• Prepared Unit Test Plan Documents and Test Cases for review.
• Worked with CRM Application Development Team to complete development, test support and deployment activities.

Environment: Apex language (Classes, Controller classes, Triggers), Visual Force, Force.com, Deployment, Validation rules, Time dependent action triggers, Workflow rules, Unit Testing, Email Templates, Sales cloud, marketing cloud, Service Cloud.

Confidential, Houston, TX

ROLE: Salesforce Lightening Developer

Responsibilities:

• Customized standard objects to meet the requirements of the client, by adding new fields, validation rules, relationships and Triggers.
• Created Custom Applications and developed Custom Objects for those Custom Applications.
• Performed Apttus CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.
• Used Apttus X-author migration tool to deploy the templates and data from Dev sandbox to Production.
• Created Custom Fields, Relationships, Field Dependencies, Validation Rules, Lookup Filters and Record Types for Applications.
• Used Data Loader for insert, update, upsert, and bulk import or export of data from Salesforce Objects. Used it to read, extract and load data from comma separated value (CSV) files
• Created and used Email templates in HTML and Visualforce.
• Customized Salesforce CRM functionality with Visual Force and Apex code according to the requirements.
• Coordinate and ensure flawless execution of marketing programs for email through Salesforce Marketing Cloud.
• Implemented Marketing Cloud from scratch and successfully implemented Sales Cloud with marketing cloud.
• Developed Client request validations and processing using JavaScript.
• Understood the business process and developed presentation layer components, using Velocity, HTML and JavaScript.
• Worked on Communities implementations.
• Created a user interface in Lightening using Aura components, CSS, Bootstrap for a user to enter case details and submit into Salesforce.
• Designed, implemented the custom objects, Custom tabs, Validation rules, Page Layouts, Compact Layouts, Communities, chatter to suit the needs of the Application
• Worked on Sales and Service cloud communities sharing Business Process extend them across offices and departments, and outward to customers and partners
• Used Salesforce Lightening Inspector to debug the lightening components during the development process.
• Identified and debug system errors in relation to declarative automated tools, web integration and Apex.
• Knowledge on Salesforce Lightning Process Builder, Lightning UI/UX, app builder and creating Visual communities, Workflows, Salesforce support communities and Chatter groups
• Implemented Visualforce pages with public-facing websites by using Force.com Sites
• Developed web-to-lead functionality for company website which directs leads from web to Salesforce Org.
• Tracked year-over-year performance using SF Einstein analytics.
• Used B2B marketing analytics to customize visual dashboards using Einstein analytics.
• Ingested data from organization’s database into salesforce.
• Tested Apps by appending multiple components to a Lightening Application thereby deployed Applications from Sandbox to Production
• Created Apex methods for the lightening controller and helper methods to perform DML operations on the case records. Used Salesforce1 simulator during the development to test if the lightening components works properly on the mobile device
• Deployed the enhancements of Fields, Triggers, Reports and Workflows into the test and production boxes to keep them in sync
• Created SOAP Web Services using WSDL, XML and SOAP for transferring data.
• Created various RAML resources to implement REST Based APIs as a part of project implementation.
• Involved in eliciting requirements using documents analysis, requirement workshops, brainstorming, use cases and workflow analysis.
• Maintained & updated existing test automation harness (Selenium) and Administered continuous integration servers (Jenkins, Bamboo)
• Experienced in using Bitbucket for code collaboration
• Created test environment and automated build process (ANT)
• Participated in Salesforce DX pilot release.

Environment: Salesforce.com, Apex Classes, Controllers, Triggers, Visual force, Force.com, Dashboards, Sales Cloud, Service Cloud, Data Migration, Informatica, SOQL, SOSL, Workflow & Approvals, Data Loader, Java Ant, Custom Reports, Oracle, Windows.

Confidential, Phoenix, AZ

Salesforce Developer

Responsibilities:

• Performed the roles of Salesforce.com Developer in the organization.
• Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.
• Used Salesforce Chatter to provide real time notifications of changes in accounts, leads and opportunities to help sales and service teams to be more efficient.
• Designed creative websites that were responsive and mobile friendly using Bootstrap or Web flow as well as additional media queries
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Work with Marketing Cloud Ambassadors and other leaders to plan meeting calendar, topics, and locations.
• Implemented standard procedures to prepare and deploy campaigns through Salesforce Marketing Cloud (SFMC).
• Used Journey Builder to grant new users’ access to create or edit Sales and Service Cloud Activities.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
• Created REST API's using RAML and developed flows using APIKIT Router
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visualforce, Force.com IDE.
• Understood the business process and developed presentation layer components, using Velocity, HTML and JavaScript.
• Creating user friendly Communities for different users.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the organization.

Environment: Salesforce.com, Force.com, Data Loader, Controllers, Visual force, Informatica, Sales Cloud, Service Cloud, Data Migration, SOQL, Apex Classes, SOSL, Workflow & Approvals, Triggers, Custom Reports, Dashboards, Oracle, Windows.

Confidential, Boulder, CO

Salesforce Administrator Developer

Responsibilities:

• Involved in documentation and shared the requirements with Salesforce.com consultants while implementing the solutions.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Involved in querying Salesforce data using SOQL & SOSL queries using Force.com Explorer.
• Prepared Presentations and documentations for operational events that effectively communicated the desired information.
• Participated in gathering requirements and develop data model to suit complex business needs.
• Developed Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
• Worked with Communities to meet the business needs for using the company branding
• Developed and supported Extraction, Transformation and Load process (ETL) using Informatica.
• Implemented pick lists, dependent pick lists, and validation formula fields to the custom objects.
• Understanding SFDC CRM processes to document pre-sale activities at the company based on the business life cycle.
• Integrated SFDC with Oracle ERP for order management system using Informatica .
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.
• Used Force.com IDE for creating, modifying, testing, and deploying Force.com Application.
• Involved in coding for modules for all the Sub-Application of the CRM application which involves extending existing SFDC standard components using Apex, Visual Force and other utilities.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
• Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.
• Customized the entire Salesforce.com applications to incorporate the business requirements which involved creating Web Forms and processing the data in SFDC with the extensive usage of Web services API.

Confidential, Marietta, GA

Salesforce Developer/ Administrator MAR 2015-FEB 2016

Responsibilities:

• Worked in setting up Marketing Campaigns, Campaign Hierarchies, Lead Queries, and Assignment rules.
• Modified existing Approval processes and created Approval steps which used email alerts and field updates.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
• Worked with Dynamic Apex to access S-Objects and field describe information, execute dynamic SOQL, SOSL and DML queries.
• Performed inbound, outbound integration with websites using REST, SOAP Web services API
• Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.
• Implemented Security access to the user profiles by creating Object level security, field level security and record level security.
• Conducted JAD sessions, analysis development, test inspections, and other project meetings throughout project life cycle.
• Created Custom objects and fields- Leads, Marketing, Campaign, Dashboard, Sales, and Account.
• Set up visibility securities like roles, profiles, field level securities. Set up person accounts in sandbox.
• Developed Custom Objects, Custom Reports, and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.

Environment: Salesforce.com, Force.com, SOQL, SOSL, Apex Classes, Controllers, Visual force, Sales Cloud, Service Cloud, Data Migration, Triggers Informatica, Data Loader, Workflow & Approvals, Java Ant, Custom Reports, Dashboards, Oracle, Windows.

Confidential

Salesforce Developer/ Administrator JUNE-2013-FEB 2015

Responsibilities:

• Customized standard objects to meet the requirements of the client, by adding new fields, validation rules, relationships and Triggers.
• Created Custom Applications and developed Custom Objects for those Custom Applications.
• Created workflow rules and validation rules.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.
• Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.
• Created various Reports like summary reports, matrix reports and Dashboards.
• Created Custom Fields, Relationships, Field Dependencies, Validation Rules, Lookup Filters and Record Types for Applications.
• Worked on SFDC Administrative tasks like creating Users, Profiles, Roles, Page Layouts, Approval Process, Workflows, Reports, Dashboards, Email Templates, Import Wizard and Data loader and Validation Rules and Formulas.
• Handled Data Management inclusive of data load, data translation, data hygiene, data migration and integration.
• Created On-going systems administration, maintenance, support functions, Approval Process, Email Alerts, Field updates and Outbound messages to manage the Workflow and Approvals.
• Deployed the enhancements of Fields, Triggers, Reports and Workflows into the test and production boxes to keep them in sync.
• Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.
• Used Salesforce Chatter to provide real time notifications of changes in accounts, leads and opportunities to help sales and service teams to be more efficient.
• Used Data Loader for insert, update and bulk import or export of data from Salesforce Objects. Used it to read, extract and load data from comma separated value (CSV) files.

Environment: Saleforce.com platform, Visual force, Triggers, Agile, Service cloud, Change Set, Standard and custom controllers, Data Loader, Force.com, Eclipse IDE Plug-in, Workflow-Approval, Custom objects, Custom tabs, Email service, Web-service (REST and SOAP).

Confidential

JAVA Developer

Responsibilities:

• Created Class Diagrams, Sequence Diagrams, Use Case diagrams and Deployment Diagrams.
• Contributed towards HLD and LLD phase and design documents preparation by integrating different modules.
• Created use case diagrams, class diagrams, sequence diagrams, deployment diagrams
• Developed the java beans (POJO) to represent the model classes and mapped them to the tables using the Hibernate Mapping files
• Understood the business process and developed presentation layer components, using Velocity, HTML and JavaScript
• Analyze data and involved in creating reports using SQL queries for all issued Action items.
• Developed Web components using Servlets, JSP’s, tag Libraries, XML, XSL, Tiles Framework, Struts and UML.
• Used Eclipse as an IDE and Apache Tomcat as an application Server.
• Used AJAX in one of the modules to do asynchronous changes to the pages.
• Developed application code using Core Java and J2EE (Servlets, XML) in Eclipse tool.
• Used JNDI realms to authenticate users in a web application.
• Worked on XML conversions and Validations.
• Worked on CSS (Cascading Style Sheets).
• Involved in all phases of testing (Unit, Integration and System).