SUMMARY

• Over 5+ years of IT experience in all phases of Software Development Life Cycle (SDLC) including analysis, requirement gathering, architecture design, development, Enhancements, testing, deployment and maintenance of enterprise applications.
• Hands on experience in SFDC development using the APEX classes, Triggers, Components, Reports, Force.com IDE, Eclipse with SOQL, SOSL and Force.com plug - in.
• Extensive experience on working on Cloud CRM, Automation, Salesforce.com, and Configured, Implemented, administrated and maintained the salesforce.com platform.
• Experience in working across various SFDC implementations covering Sales Cloud, Service Cloud, Marketing Cloud, Salesforce1 Mobile Administration and Chatter applications.
• Involved in various projects in end-to- end implementations with multiple roles as an Administrator, Business Analyst, and Developer.
• Extensively worked on Salesforce schema builder for development and analysis of several cloud applications.
• Created Salesforce 1 mobile apps using Angular JS, Apex and Visual force.
• Experienced in writing Visual force pages, controllers by fetching the data using Web Services REST API, SOAP API.
• Worked on customization of Visual force to have lightning experience for desktop and mobile applications. Expertise in Service Cloud console with exposure to CTI adapters and mobile application integrations.
• Involved on creating Lightning Pages inside Lightning Community Builder.
• Experience in Providing Training and Documentation on Salesforce Apps to the end users.
• Experience in SFDC Integration using Web Service and Apex Programming, Salesforce.com Service Cloud expertise.
• Excelled in working with various salesforce.com standard objects like Accounts, Contacts,
• Opportunities, Products, Cases, Leads, Campaigns, Forecasts, Reports and dashboards.
• Experience in creating Custom Objects, Tabs, Fields, Formula fields, Validation rules, Reports, Work flows, Approval processes and Process Builder for automated alerts, field updates and Email generation according to the application requirements.
• Have knowledge in implementing various advanced fields like pick lists, Custom Formula Fields, Many to Many Relationships, Lookups and Master-Detail relationships.
• Experience in designing of Roles, Profiles, Role Based Page Layouts, Custom Reports, Report Folders, Report Extractions to various formats, Snapshots and Dashboards.
• Implemented Security and sharing rules at Object, Field and Record levels for different users in the organization.
• Experienced in data migration from ACT, Excel, MS outlook and Legacy Systems using various data migration tools like Data loader, Import/Export wizard.
• Developed Apex classes, Controller classes, Apex Triggers and on Force.com platform to customize application according to the functional needs.
• Good exposure to AppExchange applications.
• Experienced in customizing compact Layout and Navigation for Salesforce1 Mobile App for end users.
• Proficiency in Java, J2EE and the latest frameworks like JSF, Oracle ADF components
• Experienced in implementing various Apex DML operations, SOSL and SOQL queries using workbench.
• Customer focused self-motivated, team person, good analytical and problem-solving skills and ability to quickly learn new technologies. Good communication skills with commitment, perseverance, detail oriented and positive attitude.
• Participated in project review meetings to monitor progress of the project to ensure timely completion and delivery of the project to the client.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/ Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, Controls, Salesforce Outlook, Apex Web Services, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects, Apex Data Loader, Lightning Process Builder

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com, Data Loader, Force.com Excel Connector, Force.com Platform

Databases: MS SQL Server, PL/SQL, Oracle, MS Access, and MySQL

Languages: Apex, C, C++, Java, Java Script, Action Script, UML, HTML, XML, XHTML, DHTML, SQL, VB Script

Documentation Tools: MS Office, MS Visio Pro

Operating Systems: Windows Variants, UNIX/LINUX, MAC OS

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

SFDC Developer

Responsibilities:

• Performed the role of SFDC developer and interacted with various business user groups for gathering the requirements for salesforce.com and CRM implementation.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based technologies like Visualforce, Force.com API and Web Services.
• Configured Enterprise Territory Management 2.0 to meet end users’ business requirements.
• Developed the Lightning App, Lightning App Builder, Lightning Utility Bar, Lightning Components.
• Modified Visualforce pages to be supported in Lightning Experience and good understanding of lightning mode and its features.
• Built Lightning components using Controllers, Handlers and using these components in Visual force pages and integration using Lightning Out.
• Developed Apex classes and Apex Triggers for various functional needs in the application.
• Used Salesforce Lightning Components for building customized components replacing the existing one.
• Created user Roles and Profiles and given them Security controls and shared settings.
• Customized tab worked with various standard objects like Accounts, Contacts, Leads, Campaigns, Cases and Solutions.
• Created various Batch jobs and time-based workflows to update the data regularly.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Integrating the application with SOAP Web services and Informatica Web services. Provided user support and bug fixing activities as per the SLA.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Used POSTMAN to query external services to look at the XML output file and checking the correctness.
• Worked on highly scalable integrations using Salesforce Platform Events which take external payload and update the salesforce applications with data.
• Used the Sandbox for testing and migrated the code to the deployment instance using Flosumafter testing.
• Implemented various advanced fields like Picklist Fields, Master-Detail Fields, Custom Formula Fields and defined Field Dependencies for custom picklist fields.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Developed applications using GIT for version management, branching and usage of pull requests.
• Highly skilled at working with distributed version management tools like GIT. Used GIT branches for feature development, collaboration.
• Created and updated documentation of several integrations in Confluence.

Tools: Saleforce.com platform, SFDX, Lightning, Apex Language, Visual Force (Pages, Component and Controllers), Workflow and Approvals, Reports, Platform Events, Custom Objects, Custom Tabs, Informatica Master Data Management, Git, Flosum, Integration, Java Script, WSDL, SOAP, Sandbox, VSCODE IDE, RHEL 6.0, Windows 2010

Confidential, Atlanta, GA

SFDC Developer

Responsibilities:

• Participated in the identification, understanding, and documentation of business requirements, keeping in mind the need for the application based on the project scope and SDLC methodology.
• Worked on various salesforce.com standard objects like Accounts, Contacts and Leads.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs and Components.
• Worked on Sales and Marketing Cloud.
• Implemented Security and Sharing rules at object, field, and record level for different users at different levels of organization.
• Created visual force pages over Bootstrap framework to customize the branding of community.
• Created various Profiles and configured the Permissions based on the organizational hierarchy.
• Created Workflow rules and defined related tasks, Time triggered tasks, Email alerts and filed updates to implement business logic.
• Migrated data from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
• Configured the login, single sign-on and self-registration capabilities for the community.
• Developed Visual Force Pages, Apex Classes, Apex Triggers, Apex Controllers (standard, custom and extension), schedulable Apex classes, and Batch Apex to meet various functional needs in the application and schema builder for development.
• Integrated the application with in house legacy systems using REST API Web services.
• Extensive development experience with best practice implementations using Apex (triggers, batch classes, inbound email service classes), Visualforce, SOAP and Rest Web services, Force.com API's.
• REST API with MSTR system and SOAP API with Oracle SOA system.
• Developed Web Services callouts from Salesforce to External applications using SOAP and REST API.
• Worked on customization of Visual force to have lightning experience for desktop and mobile applications.
• Technical Knowledge about Salesforce lightning schema builder, process builder, app builder, components and lightning connect.
• Experience in Salesforce lightning features like activities, contextual Hovers, Opportunity board, Customizable dashboard.
• Good experience in developing Salesforce Lightning Apps, Components, Controllers and Events.
• Customized existing Visual force to align with Salesforce new Lightning UI experience.
• Involved in setting up lead management, case management to web-to- lead, Web-to case, Email-to- case.
• Performed unit testing, integration testing, bulk testing, staging and User Acceptance Test in full copy Sandbox.

Tools: Sales force platform, Service cloud, Apex, Salesforce communities, Sales Cloud, Marketing Cloud, Visual Force Pages, Component Controllers, Data Loader, HTML, Security Controls, Java script, Force.com Eclipse IDE, Data Loader, SOAP, Rest, Dupe Blocker, Marketo, Oracle and windows.

Confidential, Ashburn, VA

Salesforce Developer

Responsibilities:

• Analyzed the requirements with the business team and converted the requirements into detailed technical requirements.
• Preparation of design documents of various silhouette applications based on the gathered requirements.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, Packages, Visualforce Packages for various functional needs of the application.
• Developed the Custom objects, Validation Rules, Formula Fields, Page layouts, Custom tabs, Components, Custom Buttons and Links.
• Performed administration activities for SFDC including System Configuration, Analytics Reporting, Data Migration, User Acceptance Testing, End User Training Development & Delivery and System Testing.
• Created Custom Objects and defined Lookup and Master-Detail relationships on the objects and created Junction objects to establish many-to-many relationship among objects.
• Created Email templates for inbound emails using Visual force for the clients and customers.
• Worked on various Salesforce.com Standard Objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Implemented Web-to-Case, Email-to-Case to track Cases from the website.
• Created different Workflow Rules and Approvals for various campaign processes.
• Maintained data cleanliness and accuracy by adding Custom Validation Rules and Triggers.
• Performed various Data Migration activities like Insert, Update, Upsert, Delete and Export using Apex Data Loader by writing SOQL queries.
• Worked with web based technologies like HTML, XML, and JavaScript.
• Created various Reports (Summary Reports, Matrix Reports, Pie Charts, and Dashboards) and Report Folders to assist managers to better utilize Salesforce to track the Cases and configured various Reports for different user profiles based on the needs of the organization.
• Extensively involved in writing Test classes and moved code into production environment.
• Participated in the training sessions provided by the Salesforce team and supported the end users.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Managed Users, hierarchical Roles, Profiles, Security controls.

Tools: Saleforce.com platform, Apex, Visual force, Controller extensions, Data Loader, HTML, Workflow & Approvals, Reports, Cases, Custom Objects, Custom Tabs, Email Services, Security Controls, Cast Iron, Sandbox data loading, Eclipse IDE Plug-in, Sandbox Test, Oracle and windows.