SUMMARY:

• Working as SME for middleware tools.
• Nature of job is like architect and Infrastructure administrator and managing both operations and SME.
• BMC patrol 7X for Monitoring, BPPM for 9X architecture, Alarm Point for Event Notifications, MMS for MongoDB Monitoring, OEM for Oracle Monitoring and notification.
• Working on creating psl (Patrol scripting language), shell script for Health check automation.
• Created scripts to process the BMC events and send notification via email and incident ticket.
• DBAC is an automation tool used for DB automation.
• Past Experience with HP OVOU and OVOW, HP NNM monitoring and Worked as System administrator.
• 8 years of experience in Administrator Arena Windows, Linux and BMC Products .
• A very comfortable person with good hands - on experience on 2003 server and UNIX.
• ITIL V3 External certification under gone with 82%.
• 8 months of experience in ISP provider application and 3 months experience in Os administration and Oracle 9i. This is based on Windows, Linux operating system.
• Possess vivid knowledge of networks.
• Experience in handling clients queries at a one-to-one level.
• Good knowledge of the processes, escalations, dealing with management issues.
• Possess strong communication with strong interpersonal skills and collaborative team player.
• Good analytical and problem solving skills. Exceptional ability to quickly master new concepts and applications.
• Excellent client interaction skills.

IT SKILLS:

Windows: 98/2000/2003/ XP, Unix

Microsoft Office products: Microsoft Office package

Languages: C, C++, HTML, JavaScript, Java, PSL (beginner)

Database: MS Access, Oracle 9i SQL.

Script: Shell script, Perl(beginner) and PSL ( Patrol Scripting Language)

PROFESSIONAL EXPERIENCE:

Confidential

Team lead

Responsibilities:

• Managed 10 + staffs couple of years back when I was in offshore.
• Integration, implementation, deployment are the major tasks which is been handled in L2 and L3
• BAU works is been handled like troubleshooting on Patrol Agent (Latest version), Log KM, ORALCE KM, SYBASE KM, MSSQL KM.
• Migration done for BMC Console server, RT server, PCM, etc. Mostly we are working will all new KM’s with comparison and existing fix.
• 3000 + hosts, 10000 + Database (All Flavor) worked and trouble shoot for more issues and if not possible, definitely move to vendor for help.
• Implemented to Tivoli integration for event viewer. We are using scripting to send events to create tickets and emails. We are not depending on any of the third party tools. We have internal ticketing tools which is been used to deliver the alerts with process orientated
• Working in OS like, Windows, SUN Solaris, AIX, HP, Linux.
• Scripts for customization or to decrease work load in Perl or shell script.
• For auditing we use SQL Gardium (IBM product).
• Working in SharePoint as admin and doing level1 work to manage documents and business related records.
• Working on Stability and compatibility with World largest infrastructure. Monitoring DB, etc. Providing solution for issues and new enhancement. Worked on POC and implementing BPPM.
• New 9.6 BPPM is been implemented. Event enrichment, creating customized event rules, policies as we have customized and well familiar format notification.
• Sending events from Patrol Agent to cell directly ( for only Event management) and suppressing alerts in Agent level and creating rules, polices in BPPM server level. Not only this, enrichment, propagation, duplicated etc. been managed. Working on creating rules in mrl based on the collectors
• Working on Database KM’s like, KM for MSSQL 4.5 (now it’s 9.5), KM for Oracle (9.5), KM for Sybase (10.8), KM for DB2. Apart from this, lot of script is been created for heath checks on shell.
• Have experience as admin and operations support on MongoDB Management Monitoring (MMS). Implementing, installation of MMS and configuring MongoDB on MMS. Waiting for new version to make automation from end to end.
• HP DMA Infrastructure Support:
• Working for HP DBAC Infrastructure and this tool is an automation tool to deploy software on the target machine as bulk. In our environment, this is been used to install monitoring software’s like BMC, SQLGUARD and all Database like MSSQL, Oracle. Hot fix, patches, new deployments will be taken care from this tool.
• Managing the workflows and sometimes creating the workflow with minimal support.
• Experience in CPP (BMC reporting - Perceiver) for Utilizations and other customized reports requested based on client.

Confidential

Senior infrastructure specialist

Responsibilities:

• I monitored all kinds of servers like AIX, Solaris, HP UX, windows XP, servers, etc. And database application is Sybase, oracle, Mysql. Log, events and Windows, Unix OS parameters
• Hardware parameters for Dell, HP, etc worked to monitor all external used parameters.
• The process is like we have installed Patrol Agent in all monitoring server, hosts and connected to RT server (Real time server).
• This RT server is like an intermediate which collects all information parameters from the servers or hosts includes applications, logs, etc and it will be connected to console server and the information can be viewed in GUI called Patrol central operator. In this we can add, delete, configure, impersonation (for authentication to access the servers in PCO), reports, etc can be done via this PCO. PCO has web and application version.
• Event manager is integrated with console server where the messages (Alerts will contain information, so it is said to be as messages).
• These messages are moved from console to event manager via integrated component called IBRSD.
• Agent less monitoring is based on RSM and BPM portal. There is integration; console server can be integrated into BPM portal.
• The messages are sent via IIWS integration component to event manager.