SUMMARY

• Around 9 years of experience in the Salesforce.com CRM Platform, both as Developer and Administrator.
• Skilled in Salesforce CRM, Apttus CLM & CPQ, In - depth Analysis of Business Processes, AGILE Methodology, SCRUM and SPRINT Techniques.
• Extensive experience in application design, customization, development, support on Salesforce.com, Force.co platform and Web based application using Apex.
• Experience in SFDC Development in implementing Apex Classes, Controllers & Triggers and Visual Force.
• Hands on experience in developing Salesforce Lightening apps, Components, Controllers and Events.
• Experienced in creating Lightening pages inside Lightening Community Builder.
• Experience in working with client specific solutions likeSalesforce.com Sandbox deployments, Force.com IDE, Eclipse IDE, SOQL, SOSL and various production environments.
• Integrated CPQ system with multiple CRMs like Salesforce and CRM On Demand.
• Good Experience in Salesforce.com Configuration and Design of Service Cloud, Sales Cloud and Force.com solutions, with an emphasis on Service Cloud solutions.
• Experience with Service Cloud including: Service Console, Customer Portal, Case Feed, Knowledge Base and Entitlements.
• Experience developing solutions for the Apttus Contract Lifecycle Management (CLM) and Configure, Price Quote (CPQ) systems including X- Author for Word &Excel, development of clause libraries and contract templates.
• Ability to configure Product, Price book, Quotes and Proposal, Approval Process and other key Apttus functionalities.
• Ability to efficiently analyze and interpret data using Salesforce and well versed in Administration setup such as manages users and data management.
• Hands on experience using Demand Tools for data management.
• Implementation experience on using Apex Language (Classes, Controllers & Triggers), Visual Force pages, Custom Apps, Custom tabs, Custom Objects, Custom Fields, relationships, Page layouts, validations, workflow rules, S-Controls, Reports, Analytical Snapshots and Dashboards.
• Experience in working with agile methodology/ Scrum and SDLC.
• Experienced in creating public groups, different types of reports, dashboards and Experienced in creating public, private and unlisted Chatter Groups to collaborate with other team members while working in a team.
• Experience in Jitter Bit Data Loader for Insert, Update and Bulk import and export of data from Salesforce objects.
• Hands on experience implementing Security/Sharing rules, configured Permission Sets, Field level Security, Record level Security, Profiles, Roles and resource monitoring at different hierarchical level of Organization.
• Worked on Heroku Deployments while integrating with different environments.
• Experience in writing Apex Test classes to achieve 75% code coverage before deploying the code to production.
• Created Test Scenarios and Cases on Sandbox Environment, created packages and moved to Production Environment.
• Understanding of the SFDC data model, building custom objects from schema builder and managing fields, building master - detail and lookup relationships according to the requirement.
• Good knowledge on security & sharing settings and delegated administration
• Knowledge of WSDL, SOAP API, REST API, callouts, Batch and Schedule Apex Programs.
• Experience in all stages of Software Development Life Cycles (SDLC) like requirement analysis, architecture and design, development, testing and post implementation revisions.
• Excellent Communication and Problem-solving skills and ability to think out of box delegate effectively and motivate team members and help them to achieve on-time project completion.
• A team player with effective interpersonal and communication skills, adapt at building productive relationships and building rapport with a diverse set of individuals.

TECHNICAL SKILLS

Salesforce Technologies: Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, VF pages (Visual force Pages) / Components, Apex Web Services, Apex Custom Controllers and Extension, Agile Methodology, Service Cloud Console, Salesforce.com, Salesforce CRM, customizations like Workflow Approvals, Dashboards, Custom Objects, Record Type, Role Hierarchy, Validation, Quotes, Formulae, Page layouts.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Apex Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production).

Languages: C++, C#, Java, JavaScript, SQL, Apex.

Databases: Oracle 11g/10g/9i, MS SQL Server, MYSQL, DB2

Web Technologies: JavaScript, HTML, XHTML, XML, WSDL, AJAX

GUI and Tools: Eclipse, Force.com IDE, Apex Data Loader

PROFESSIONAL EXPERIENCE

Confidential

Sr. Salesforce Developer/Admin

Responsibilities:

• Responsible for gathering requirements from key users.
• Responsible for providing solution and Implementation of Apttus CLM & CPQ for different business internally.
• Customization of Apttus product and CLM by using Salesforce features like triggers, VF pages.
• Tested the CPQ Integration with ERP
• Built catalog, created options groups and associated the options, product attribute groups in Apttus implementation.
• Created Custom Objects, Custom fields, Validation rules, Page layouts in salesforce within Apttus CPQ.
• Implemented the process covering Campaign, Leads, Accounts, Contacts, Opportunities, Forecasting, Quotes, Pipeline management etc.
• Integrated Apex with External services by making callouts that used SOAP and WSDL.
• Used Apex Data types, Variables, Expressions, Assignment statements, Conditional statements, Loops, SOSL and SOQL queries, locking statements, Transactional control and Exception statements to invoke Apex triggers.
• Worked with Anonymous Blocks that could be compiled and executed using System Log Console, Force.com IDE and Web Services API call.
• Worked with components, functions and global variables to embed links to default actions for creating new Accounts, Contacts and other standard objects.
• Worked with Global variables and expression language syntax to manipulate data types for conditionally executing operations.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.
• Used refined global search in Lightning by developing Apex classes and Controllers.
• Worked with Methods to insert and update records without re-directing users to a new record.
• Worked with Standard Controllers and record identifiers to implement automatic record retrieval and display/update a record's data, bind input fields to new records, display warning and error messages, create links for form processing, place command buttons and create custom messages, implement nested Visual force pages.
• Worked with Visual force components to customize captions, headers and footers of a table and to embed a standard list view of an object's records.
• Worked with Visual force List Controllers to act on a set of records with pagination and iterate over a list of records to produce output in a list.
• Laid the groundwork for the Force.com platform by creating custom objects, fields, tabs and filled object data using Data Loader.
• Modified simple workflows to incorporate Email Alerts and Field Updates.
• Scheduled retrieval of report data to be used with Analytic Snapshots.
• Worked with Formula fields for calculation, related object display, integration and data realization.
• Worked with Organization Wide Defaults, Role Hierarchies, Sharing Rules and Manual Sharing to implement Record-based sharing.
• Defined permissions for Profiles and Administrative permissions to grant/deny users access to platform features.
• Setup Audit Trail to gather information about client usage.

Environment: Salesforce.com CRM Application Platform, Apex Language, Visual Force,Lightning, S-Controls, HTML, JavaScript, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse, Sandbox, Production environment.

Confidential, Fort Wayne, IN

Sr. Salesforce Developer/Admin

Responsibilities:

• Performed the role of Salesforce.com Developer and Administrator in the organization.
• Excellent Analytical skills in understanding the business process and translating business requirements into system functionality requirements in technical terms.
• Designed and developed Visual Force Pages to meet various functional needs.
• Migrated data using Apex Data loader to centralize data and processes across different divisions that were previously using decentralized systems / databases.
• Used Apex classes and Visual force page to customize partner portal and make it convenient for the customers to review and renew the licenses for the purchased products.
• Wrote validation and constraint rules in Apttus.
• Transferred CRM data to Oracle CPQ Cloud (BigMachines) screens.
• Used Oracle CPQ Cloud (BigMachines) approval functionality for approving quotes.
• Wrote Oracle CPQ Cloud (BigMachines) standards and coding convention document.
• Fetched data from data tables using BMQL Oracle CPQ Cloud (BigMachines) Query Language).
• Worked on Sales cloud with Accounts, Contacts, Cases and Solutions to generate towards developing business.
• Using Service cloud worked on Customer Service Automation with our partners.
• Worked on Marketing Cloud module
• Expertise in Service Cloud console with exposure to CTI adapters and Mobile App Integrations.
• Used Community cloud to build deeper relationship with customers to provide better service and assist them through online.
• Created web to lead forms, assigned tasks, and managed workflows for managing Marketing app.
• Worked on various Salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Used Force.com Eclipse IDE for developing Visual Force pages, Controller classes and Triggers.
• Created workflow rules to send auto response emails, email alerts, field updates, and other tasks.
• Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
• Maintenance of installed Managed Packages in Lightning using Apex. Experienced in using Data Migration tool called Data Loader.
• Visual force Pages for Lightning Experience, Alternates for Java Script Codes, Sharing Visualforce pages between Classic and Lightning.
• Worked on Lightning Process builder flows, Connect API, Chatter and quick Action.
• Built Lightning Component Tab for Salesforce 1 Navigation and Custom Applications in Lightning Experience.
• Configured Customer & Seller Communities.
• Developed Custom Visualforce.com Pages for communities.
• Good knowledge on Community cloud module.
• Designed various HTML Email templates.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application using Force.com IDE.
• Developed and configured various Reports for different user profiles based on the need in the organization.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Created custom VF pages to leverage the functionality of displaying the information from different objects and update them on the same page.
• Worked and created SSO with SAML 2.0 environment.
• Developed VF pages for customizing the UI for partner users
• Worked with Methods to insert and update records without re-directing users to a new record Worked with Standard Controllers and record identifiers to implement automatic record retrieval and display/update a record's data, bind input fields to new records, display warning and error messages, create links for form processing, place command buttons and create custom messages, implement nested Visual force pages.
• Used Translation Workbench on SFDC in-order to translate the custom labels, validation rules and email templates in different languages.
• Developed a custom application with Force.com to manage territory, account, and quota assignments, and integrated it with an internal commissions system using Informatics on cloud.
• Experience in automate process for the quote to cash by connecting and synchronized front and back office application using the visual process designer using the Jitter Bit Harmony cloud integration.
• Used Force.com to develop the Agile Vision application that is available on the AppExchange to help third parties manage their agile projects and increase productivity.
• Modified Opportunity and Pipeline by customizing various stages to help prospect better and enabled forecasting.
• Imported excel based customer information records into Accounts, Contacts and Cases using Data Loader and Import Wizard.
• Worked on Data Migration which includes data extraction, de-duplication, standardization and validation and import into Salesforce.
• Performed Ad hoc analysis.
• Used Batch Apex to build an archiving solution that ran on a nightly basis, looking for records past a certain date and added them to the archive.
• Developed portals using force.com sites, these portals can be reached to the customers by Google search and pay per click ads.
• Enhanced Force.com sites with JavaScript classes to cookie the campaign details and affiliate details on the browser.
• After development changes are done for each task, follow-up with QA team for testing. Updated the changes accordingly if needed.
• Document the configuration and development changes and follow the plan during the release process

Environment: Saleforce.com platform, Force.com API, Workflow & Approvals, Lightning,Reports, Custom Objects, Custom Tabs, Email Services, Web services, Visual Force, Salesforce.com Data Loader, Security Controls, HTML, XML, CSS, Java Script, Sandbox, Eclipse IDE Plug-in, Dashboards, Analytical Snapshot and Data Migration, GitHub.