SUMMARY:

• IT Infrastructure design and implementation Management Professional with successful track record of achievements in delivering business improvements solutions and implementation of various enterprise wide IT Health Care & Telecom System Solutions.
• Latest Network/Hardware & Telecommunication Troubleshooting, Installation Technical Support latest Technologies. with strong analytical, attention to details & well - developed time management, problem solving, organization, communication, decision making and interpersonal skills honed throughout work history.
• 14+ years of progressive experience in Gulf Country
• Business analysis and solutions implementation
• Technical Administration & coordination skills
• Strong managerial & operational experience /Leadership skills
• Installation-Configuration-Troubleshooting
• Project management & business re-engineering

PROFESSIONAL EXPERIENCE:

TECHNICAL MANAGER

Confidential

Responsibilities:

• Maintaining ERP /HIS & RIS Support Service also Network & Telecom Troubleshooting, (VoIP,VPN,VLAN,TLAN) Storage Network, Nortel/Ericsson PABX (AVAYA IP PHONE/ACCESS POINT/DECK SYSTEM & IP /CCTV IP-BASE NETWORKING VOICE/DATA (NORTEL ROUTER/CISCO/NORTEL SWITCHES)operational support tools and processes, LAN, WAN,VLAN/TLAN Network Security, wireless, VOIP & video and server architecture.
• Experience in configuring Switches including access and trunk ports, VLANs, STP security, access-list, is a must. Experience with Cisco and HP switches.
• Installation and configuration of Cisco 2900, 3500,3600,3700,4500 series Switches.
• Configuration of VOIP users on Avaya IP office Server Edition Manager Version 9.1.
• Configuration of Ubiquity Power Bridge M5, Nano Bridge M5 & PowerStation5 radios.
• Configuration of manageable switches of RTS and MRO Tech, Access points & Radios.
• Configuring Intelligent Resilient Framework (IRF) for redundancy in 3Com Switches.
• Configuring HP 3Com Switch 5900AF-48XG-4QSFP-JC772A as Core Switch.
• Configuring HP 3Com Switch 5820X-24XG-SFP-JC102A as Core Switch.
• Configuring HP 3Com Switch A5500-48G-4SFP HI JG312A as Distribution switch.
• Configuring HP 3Com Switch A5120-48G-POE EI JG237A as Access Switch.
• Configuring Wireless Controller HP MSM760.
• Configuring and Managing the Core Network Infrastructure (Routers, L3 Switches & L2 Switches).
• Configure, installs, and maintains network infrastructure equipment including routers, switches, firewalls, Cisco AP, wireless LAN controllers, VPN, IP telephony systems.
• Configuring & troubleshooting of Cisco Routers (2900, 1900) & Switches (2960, 3560, 3750-E, Catalyst 500 Express, Voice Gateway 2821, LAN/WAN environment.
• Lab testing & validation prior to implementation of Nexus 7000, 5000, 2000 series switches connecting to blade servers.
• Working on VPN Technologies (VPN Client, site-to-site VPN), IPS/IDS, routing and switching protocols (BGP, OSPF, EIGRP), and wireless technology.
• Cisco / Networking Hardware’s. & Network Protocols TCP / IP, DNS, DHCP, FTP, NAT, SIP, H.323, NETBEUI, IPX / SPX.
• Knowledge in Avaya contact center setup & Knowledge on Avaya IVR system.
• Planning and designing network switches, routers, wireless routers & controllers, edge switches and core routers.
• Configuring and troubleshooting RIP, EIGRP, VLAN, STP, OSPF, BGP, NAT, ROUTING, TRUNKING etc. Supporting CISCO Unified Communications Telephony applications (CISCO Unity, UCCX, Call Manager)
• Working and supporting Cisco Call Manager v 7.1, 8.0.
• Troubleshoot major IP telephony faults and restore service within SLA.
• Support 3rd party applications such as voicemail, unified messaging, contact center, voice recording and VOIP administration.
• Working on TACAS servers: Adding and moving networks via telnet and SSH.
• Build and maintained working relationships with council customers and act as key engineer.
• Migration of Network Infrastructure SMC Switches to HP 3Com Switches at Corporate Hospital & Offices
• Knowledge about SSID and WLAN configuration, CAPWAP, Adding/tracking/removing APs to the WLC is required. Experience with Cisco APs and Wi-Fi Infrastructure is required.
• Design Wi-Fi and distributed antenna system (DAS) networks
• Develop engineering installation plans (EIPs) of the finalized Wi-Fi/DAS designs
• Develop list of materials (LOMs) for all Wi-Fi/DAS designs
• Program and install all Wi-Fi/DAS equipment
• Switch access VLAN assignment (if not automatic)
• Wireless Access support
• Headset phone / softphone setup
• Video Conferencing System support
• Mobile phone support Desktop LAN / WAN network connectivity
• Server configuration and data backup
• Develop solutions which integrate multiple solutions in networking routing/switching, virtualization, and network-security technical disciplines
• Integrate, troubleshoot, and support
• Operate and troubleshoot with various technologies (802.1x, TCP/IP, IPSEC VPN)
• Optimize Wi-Fi/DAS systems
• Clear understanding of Firewalls principles, modes of operation, rule-based IP/Protocol/Application filtering and Experience with Cisco and Paloalto Firewalls is desired.
• Managing SonicWALL VPN services.
• Microsoft Windows patching (Desktop OS)
• Non Windows Desktop OS patching (e.g. Mac OS)
• Applications patching (e.g. Java, Adobe Flash)
• Review Encryption and Antivirus definition status and remediate
• Administrative Privileges management (e.g. Viewfinity administration)
• Backup software which is Veritas Netbackup
• Experience in working with VMWare, SAN, VEEAM backup.
• Manage Web and Email services & thorough experience in SQL
• Experience working with Cyberoam or similar firewall devices.
• Maintain the SMS/SCCM infrastructure
• Manage Microsoft Security Updates using SMS/SCCM
• Orchestra & SCORCH experience
• Software deployment using SMS/SCCM
• Create Office 365 deployment package
• Run deployment jobs to deploy packages
• Troubleshoot deployment failures
• SMS/SCCM Client Agent installation/troubleshooting
• SMS/SCCM Report generation
• SMS/SCCM Custom Reports using T-SQL/SQL Reporting Services
• Documenting the SMS/SCCM environment
• Resolve calls logged on the call management system
• Management of security in SMS/SCCM
• Manage/Maintain SMS/SCCM SQL Database
• Experience in large scale deployments for Enterprise customers
• Good troubleshooting skill for server and desktop

Confidential

Responsibilities:

• Installation, configuration and maintenance of Server 2008 R 2/2008/2012/2016 & Windows 7,8,10 Lunux RedHAD
• Setup and Support of windows 2008 R2/2008/2008 server roles and Features like ADC, RODC, DNS, DHCP, Terminal Service, Print Server, File Service and Failover Clustering.
• Domain migration from 2003 to 2008, FSMO Role migration/ Seizing.
• Users/OU and Group policy creation and management of Users/OU through group policy.
• Installation, configuring and maintenance of Exchange Server 2010/2007.
• User Mailbox configuration, assigning of mailbox quotas, creation of distribution group in Exchange servers.
• Creating Folder/Files access permission and security in File Servers.
• Installation of network devices like firewall, routers, access points and MFP network printers.
• Symantec Backup Exec 2012/2010 installation, configuration backups of Files/Folders, Exchange information stores, SQL/Oracle databases and System State to Hard disks, EXTERNAL drives, Tape Autoloader as per the clients IT Infrastructure and its management.
• Veeam Backup installation and configuration backups of Files/Folders, Exchange information stores System State to Hard disks.
• Installation, configuration and maintenance of VMware ESXI Servers, SAN storages with HA and V - Motion and managing guest machines in the VMware environment.
• Installation and configuration of mail clients like MS Outlook.
• Solving DNS, DHCP and Desktop/Laptop related issues for the users.
• Vmax - Replication tool is SRDF
• VNX8000 - Replication tool is Recoverpoint
• Deploy (as per current standard), Configure, Deliver, Dispose
• Support and Repair (liaise with vendor for hardware repair)
• Maintain an up to day inventory (e.g. HPAM update upon deployment or disposal)
• Install End User software (licensing validity and availability checks)
• Deployment of new applications (and/or upgrades) and follow up
• Review Unauthorized and End of Life Software and remediate
• Handling Hospital Information System.
• Integrated HIS system for End to End Implementation (including product demos, requirement gathering, analyze requirements from both.
• Also Functional End user training, activation and support of HIS, for different modules in Healthcare Systems.
• Upholding IT Asset Management system, IT assets tracking system, monthly system information update and monthly preparation of IT asset report for the top management. Installation of Citrix & Oracle Software support & Antivirus Servers & other software as required at staff PC’s in Office as well Projects site (Remotely).
• Supports teams & Implementation Support works with various project team members and physician practices toward the successful implementation of EMR/EHR system - SAGE ERP -300 H.I.S.
• Radiology PACS / DICOM & RIS System software.
• Products and Applications worked with RIS and PACS:
• PACS: Siemens Magic store VF50A
• RIS Sever: Siemens RIS - VB30C - FP1 (Syngo Workflow Browser)
• Web Administration: Siemens Syngo XS, and Syngo Plaza
• Web Image Viewing: Siemens Syngo plaza, Syngo Via
• Speech Server: Magic Speech 6
• Reporting and Viewing: Magicview-1000, SyngoImagingXS
• HIS-RIS Interface: Siemens Openlink 23.5-4 (HL7)
• Troubleshooting and monitoring of user issues with radiology and admin jobs related with RIS
• IT server Administration in Radiology, Speech dictation, & Active Directory
• Data Security, Data Protection, and Data Consistency
• Software manager and lead trainer for end users and clinical doctors
• Functioned as contact to vendors
• Supported Imaging systems for Dental, Cardiology, and Endoscopy departments
• Received general direction from Director of IT / and Radiology
• Assisted with any PACS-related problems in Cardiac Cath Lab, and Radiology department

Confidential

Responsibilities:

• Motorola MC55A0-HC Healthcare & VoWLAN mobile WLAN access to PBX-based telephony, PTT, text messaging.
• NEC SL1000 IP/VOIP base PABX system. Trouble shooting & maintained.
• Management of the interface with other systems Radio Base System (TETRA).
• IP Phone Call Manager server/CCTV DVR/PABX System/Digital Gate Security System/Computer Hardware Repairing Compent.
• Datacenter & Communications Backup & disaster
• IT policies and procedures, providing c support and troubleshooting hardware and network issues. Experienced in Installation, Testing, Commissioning of Low Current devices(CCTV,IPTV,Security system, PABX system, IP/VOIP telephony, video conferencing, Access control system (bio,magnetic, sensors), fire alarm system, DATA Networking.
• Basic crimping termination of Cat6 and RJ11 cables is required.
• Configuration, maintenance, and support of Avaya IP-Based Telephony equipment. Networking requirements of VoIP communications such as VLAN segregation, QoS, VoIP Protocols involved (SIP/H.323) and provide the required IT Infrastructure connectivity and services maintain and operate VoIP services on the resort.
• Hands-on experience in configuring IPTV endpoints (TVs) both with set-top boxes and directly-attached browser-based hospitality TV integrations with Headend. Clear understanding of Multicasting over IP networks.
• Hands-on experience of IP-Based CCTV Systems, NVRs, and IP Security Cameras.
• Knowledge in Avaya Call Centre setup.
• Knowledge on Avaya IVR system.
• Understanding of PABX Systems (preferably Nortel Meridian PABX system), associated peripheral hardware and systems like ACD, IVR and CTI.
• Designing / implementing / testing PCB plans for IVR and PABX systems.
• Planning upgrade and backup of Cisco / Juniper Routers and Switches
• Planning the Monitors of networks to ensure security and availability to specific users.
• Planning the network connectivity throughout the company's LAN / WAN infrastructure is on par with technical considerations.
• Planning the Monitoring the internal & external Network of the IT Enterprise systems daily and plan and ensuring data integrity and complete / robust security.
• Planning Call recording changes
• F5 Hardware Load Balancing.
• Cisco / Juniper Networking Hardware’s.
• Network Protocols TCP / IP, DNS, DHCP, FTP, NAT, SIP, H.323, NETBEUI, IPX / SPX.
• Ideally have additional knowledge and skills in general telecommunications technologies.
• Good knowledge in windows and Linux OS administration.
• Strong analytical and troubleshooting skills.
• Knowledge in Database integrations and reporting systems.
• Knowledge in physical and VM servers.
• Plan and oversee the implementation of IT strategy, policies and procedures to support organizational business strategy.Act as advisor to the COO and Board through understanding of all IT frameworks; ensuring these align with functional business plans

IT OFFICER

Confidential

Responsibilities:

• Lead and manage all IT & Health equipment Infrastructure Management functions including, Backup Management, project management of concepts pertaining to LAN, WAN,VLAN Network Security, Responsible for the installation, management and maintenance of the company’s IT hardware, software, resources and networks; provides training and consultation, and recommendations about future planning and development of IT resources. Provides these services in an effective and cost-efficient manner.
• Plans, organizes, directs, controls and evaluates the operations of information systems and electronic data processing (EDP)
• Develops and implements policies and procedures for electronic data processing and computer systems operations and development
• Meets with Line Managers to discuss system requirements, specifications, costs and timelines
• Recommends contractors to design, develop, implement, operate and administer computer and telecommunications software, networks and information systems
• Manages IT budgets and expenditures
• ERP Implementation Project
• Plan, initiate, and manage ERP Software implementation project for the company;
• Lead and guide the work of technical staff members;
• Serve as a liaison between business and technical aspects of the project;
• Plan project stages and assess business implications for each stage;
• Ensures technology is accessible and equipped with current hardware and software troubleshoot hardware, software and network operating system
• Maintains current and accurate inventory of technology hardware, software and resources
• Manages and performs other related duties as required
• Project Infrastructure Network Cisco, Router, Switch, Firewall,HP & Dell Blade Server Maintained.
• Implementation ERP Support Tally Software.
• Setup and configure wireless network that supports secure access and the ability to support data, voice and video applications.
• Design, setup, configure LAN/WAN and implement wireless networking that supports secured access and the ability to support data, voice and video applications.
• Plans, recommends and assists in the design and troubleshooting of telecommunications systems.
• Configure setup and maintain Sonic Firewall, VPN connectivity's and Security appliances for accessing of business applications.
• Maintain and support AVAYA phone system IP Phone & Access point
• Maintain and Support end users laptops
• Maintain and Support Printers, Scanners

IT SUPERVISOR

Confidential

Responsibilities:

• Operations role providing Technical guidance Network Monitoring and upgrades of over 300 clients &more than 100 laptops from prospects of installation, configuration, Backup, recovery, data restoration, hardware/Network /Telecom Support & software installation support (Oracle 9i).
• Server Administration 3rd line support Windows Server 2003 Administration/3rd line support maintain Active Directory Objects, Domain Controller, DNS, DHCP, Group Policy, User permissions and access rights.
• Managing Lotus Note, Creating Email Accounts and Managing Mailbox Databases
• End User Support for workstation and laptops, LAN,VPN,VLAN,Storage Network hardware and software problems
• Work with network teams in troubleshooting, isolating and revolving LAN & WAN problems &Configuration of LAN switches, Routers, Nortel IP Phones & E-Fax.
• Upholding IT Asset Management system, IT assets tracking system, monthly system information update and monthly preparation of IT asset report for the top management. Installation of Citrix & Oracle, Antivirus & other software as required at staff PC’s in Office as well Projects site (Remotely).
• Helpdesk on all HR Systems related issues Support system enhancement and implementation projects
• Support HR Helpdesk to maintain HR Knowledge database & On-line applications Test and troubleshoot HRIS Banner problems and issues Support development of HR system training materials and Programmed for HR staff and other departments
• Maintain system data accuracy and ensure compliance with data protection requirements.
• Working knowledge of Nortel Contact Recorder and Nortel Quality Monitoring.
• Monitor P2P towers used for wireless connections
• Applications, Local / Wide area networks, IT security and telecommunications.
• Telephone system Management background working in experience in (Voice / VoIP) Telephony Nortel Support.
• Designing cable and wireless networks, structured network cabling such as STP, UTP,Coaxial etc.
• Update the relevant ERP System and analyze reports created through the database & Develop, organize, update and verify scheduled reports (daily/ weekly/ monthly) & Develop and maintain a proper data and information storage/ filling system. Backbone cabling consists of cables that connect the telecommunication closets, the termination of cable elements and the reconnection of those elements by jumpers, termination blocks & cables to another cabling element (cable & patch panel).
• Provide a monthly written report to the IT Director on all aspects of the IT & Supervising and collaborating with other IT staff.

IT ENGINEER

Confidential

Responsibilities:

• Monitor to all types of Hardware, Network & Telecommunication Section Nortel /Ericsson PABX system to whole System equipment’s Installation configuration repairing servicing & troubleshooting Implementation & maintenance of IT Infrastructure Worked on various new Hospitals projects. A present idea to management concisely is a major plus.

IT ENGINEER

Confidential

Responsibilities:

• Performed Commissioning / Integration &testing of Ericsson Radio Base Station 2206&2207 using Ericsson proprietary software OMT.
• Calling System Software Application Support).
• Checking/monitoring all the connected sites and their Bandwidth utilization and their fiber based issues.
• Checking/monitoring the memory usage & traffic on interfaces & Take care of Hardware issues in all the devices on connected site.
• Supervisor In-charge of the operations of Nokia’s Server Tower such windows Applications, Shared Office Resources.
• I have telephony experience, design, installation & operation of (Nortel) telephone systems/networks, should have knowledge.
• Nortel hardware also inside plant cabling design experience, Cat 5, Cat 6 cable system design/implementation LAN/WAN data network design experience,& configuration of Nortel Calling System Server 2003.
• Experience with diverse hardware platforms (HP, Blades, Brocade Fiber Switches, and Nortel Switches).
• Cansono (MD110 Ericsson) Non-Digital Exchange & communications system.
• Install & Fixing the GSM Pager System (GSM communicator, alarm panel & transmit (SMS-Text & Contact ID System).
• Install Fixing & Configuration Nortel Deck System with Nortel Main (PABX-System).
• Install & Configuration (Nortel WLAN Handset), Install& Fixing the Ericsson Loop side card,Ericsson Exchange.
• Install & Configuration (Nortel IP Phone Different Model) Install & Configuration (Nortel Access point WLAN 2330A).
• Install & Configuration Software (Nortel Console & Configuration the WLan) Network IP Camera (AXIS-212 PTZ .
• Operate the IP Phone Nortel Wlan Handset &WLan Hand Set Configuration Nortel Model 6120 &6140.
• Participated and supervised Dish alignment of radio links of (Ericsson) sites.
• Working knowledge of Nortel Contact Recorder and Nortel Quality Monitoring/ Experience working within VoIP Telephone systems within a call center environment
• Experience of preparing technical documentation like Site Investigation Reports (SIR), Site Installation Documents (SID) and Site Design Documents (SDD).
• Microwave network designing, Link Budgeting, and evaluating the LOS surveys, Draft surveys, Panoramic surveys, movement of MW equipment from warehouse to sites, RFIs to vendor for installation and commissioning of links and handover the sites to BSS department after provisional acceptance test.
• Troubleshooting in LAN Data & Voice Cable network Patch Panel Rack.
• Maintain the documentation and inventory.
• Installing new software & installing new hardware (servers, printers, computer workstations, etc).
• Setting up user accounts, permissions and passwords.
• Overseeing security of all systems, especially the internet, and installing antivirus protection.
• Fixing network faults & Network maintenance.
• Training staff on new systems.
• Planning future improvements, suggesting IT solutions to business problems.
• Making sure all IT meets industry standards & supervising helpdesk staff.
• Worked Wireless New project in(Habib Medical Group) Point-to-point, Point-to-multipoint Wireless Connectivity Client
• Kodak X-ray machine/ C.T-scan Siemens Network install & Configuration.
• Worked (Dell-precission-380,Dell-Optiplex-745-N-series) & (HP-Workstation-HPXW-4300,HP).
• (Bioscrypt) Machine Install Cabling & Hardware Configure the transmit ID & unit parameters & communication wire connections & fixing the Wall plates, electric door locks, access controllers,& pc base system.
• Also working Software (PACS) Radiology Systems & PACS medical imaging software, for practices already using a PACS Solution Medics RIS/PACS has the ability to convert the tags in the DICOM medical imaging software format. Along with support to the Bio-Medical for various implementation e.g.(PACS with GE) Along with the desktop support and server.