SUMMARY

• Hands on experience with Salesforce Administration and Customization, Data Validation, Customer Service, Development.
• 7 years experience in salesforce commerce cloud with basic skills and knowledge of campaigns, customer service and fulfillments in a digital oriented template
• 5 yearsof experience on Salesforce.com CRM Platform both as Administrator and Developer.
• Good knowledge on CPQ(Configure Price Quote) process. Involved and engaged in creating a quote for customers.
• Experienced in software development using Object Oriented Programming
• Expertise in SFDC Administrative tasks like creating Profiles, Roles, Users, Field Dependencies, Custom objects, Custom Tabs, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, security and sharing rules, Tasks and actions.
• Expertise in developing client - specific solutions on force.com platform using Controller, extensions, Apex, Triggers, Force.com IDE, VisualForce, S-Controls, SOQL&SOSL etc.
• Proficient in implementing business logic and batch process in backend using Stored Procedures and Functions.
• Developed and customized the customer and partnerportal for the Salesforce.com platform.
• Good knowledge on Apex development in creating Triggers, Apex Classes, Force.com API, Standard Controllers, Custom Controllers and Controller Extensions
• Experience in managing Full sandbox, developer sandbox and Configuration-only sandbox.
• Excellent in customizing standard Objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports and Dashboards as per the application requirements
• Good knowledge on both Service cloud and Sales Cloud.
• Have in depth Knowledge and understanding of CRM business processes like Forecasting, Campaign Management, Lead Management, Order Management, Account Management, and Case Management.
• Experience in Integration of Salesforce with in-house legacy ERP systems, using Apex Web servicesWSDL and outbound messaging.
• Integrate Dynamics with Data lake i.3 AWS S3 Bucket, Dynamics to Medallia, Dynamics to Http web services, Tubule, Oracle Database etc.
• Excellent coordination, inter-personal and presentation skills gained through immense involvement with diversified business and technology groups.
• Experience with tools like Apex Data Loader, Eclipse IDE and Force.com IDE.
• A team player with a strong work ethic, a positive attitude and the ability to make the best use of individual resources.
• Working with different aspects of Web Services (XML, WSDL, SOAP, REST).
• Good ability to write technical documentation, conduct presentations and training.
• Strong understanding of business processes, excellent Communication and inter-personal skills with ability to work well in a dynamic team environment.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, CPQ ANALYST, Salesforce SFA, Apex Language, Apex Triggers, Apex Classes/Controllers, SOSL,SOQL, Dashboards, Custom Objects, Apex Data Loader, Record Type, Role Hierarchy, Case Management Automation, Visualforce Pages / Components, S Controls, Workflow & Approvals, Apex Web Services, AJAX, Analytic Snapshots, Lightning components and Zuora

Languages: Cobol, JCL,CICS, Easy-thrive, Visualforce, Apex, Java, JavaScript, CSS

Tools: Apex Data loader, Web services APIs like SOAP, Force.com Excel Connector, Force.com Explorer, Eclipse IDE Plug-in, JIRA, Tableau, HP Quality Center, Force.com Platform(Sandbox)

Other Tools: Tivoli Workload Scheduler, File Manager, IBM Debug Tool, File-Aid, Endeavor

Database: VSAM,DB2

Environment: Mainframe

Operating Systems: Windows XP/Vista/7, MVS,Z/OS

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Developer

Responsibilities:

• Developed various Apex classes, Apex Triggers and Controller classes for various needs in the application.
• Designed and document specifications on technological inputs based on SFCC
• Worked on various Standard Objects including Accounts, Reports, Contacts, Events, Tasks, Dashboards.
• Performed detailed analysis of technical and business requirements.
• Implemented development methods for commerce cloud standards specifications in achieving desired results on processes and code reviews
• Worked closely with business partners to realize the full capabilities of salesforce CRM.
• Developed various Custom Objects, Tabs, Master-Detail, Lookup relationships, Formula fields, validation rules.
• Designed and deployed Validation rules, Approval Processes, Custom tabs and Auto-Response for automating business logic.
• Created various Roles, Profiles, Page Layouts and Configured the permissions based on the hierarchy requirements of the organization.
• Resolved customer complaints and offered suggestions for improvements and enhancements.
• Designed Visual Force pages to add more flexibility and a rich look.
• Implemented Pick lists, lookups, Master detail relationships, Dependent Pick lists, validation and formula fields to the custom objects.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects. Performed Role Of Salesforce.Com, Design, Development, Administration And Operational Support.
• Developed business documents for Salesforce.com Custom objects.
• Developed several Custom Reports & Dashboards to better assist managers and report folder to provide report accessibility to appropriate personnel.
• Created email templates and inbound emails using Visual Force for customers and clients.
• Configured Sharing settings to specify the level of access the users have to each other’s data.
• Created Workflow rules and defined email alerts, related tasks and field updates.
• Developed Cascading Style Sheets (CSS) for creating effects in the Visual force pages.
• Responsible for setting up Filed Level Security.
• Developed business documents for Salesforce.com Custom objects.
• Developed several Custom Reports & Dashboards to better assist managers and report folder to provide report accessibility to appropriate personnel.
• Responsible for setting up login restrictions and resetting the user passwords
• Implemented Data Loader for loading the data.
• Enabled Chatter for the Organization and to effectively communicate with the users in the Organization.
• Worked with lightning framework, lightning components, lightning events and salesforce lightning design system
• Also implemented Zuora components and integration
• Actively engaged in any pursuits related to Medallia.
• Good knowledge of over 5 years in CPQ (Configure Price Quote) process. Involved and engaged in creating a quote for customers.

Environment: Saleforce.com CRM, Force.com platform,Medallia, Chatter, Apex Classes, Visual Force Pages, Custom Objects, Custom Tabs, Controllers, Email Services, Workflow & Approvals, Security Controls, Reports, WSDL, Eclipse IDE, Windows,Data Loader

Confidential, Chicago

Salesforce Developer

Responsibilities:

• Used the Email Services to get Inbound message from any email provider to the salesforce system
• Migrated the code using Change set and eclipse.
• Upon approval from the client on the prototype demonstrated, implemented the application.
• Designed, implemented the custom objects, Custom tabs, Page Layouts, Validation rules to meet the needs of the Application.
• Debugging issues related to testing.
• Performed the roles of Salesforce Administrator and Developer in the organization.
• Developed the design document based on the Requirements to get approval from the business.
• Created Custom dashboards and reports.
• Created Apex trigger to Task once the Case is created and will be updated on the Home page of the case owner.
• Unit tested the application before delivering it to the Testing team.
• Troubleshooting issues related to testing
• Created User Manual for users using the system.
• Attended regular Calls with Client to check the progress of work and adaptability of users after the application is deployed
• Created Custom Visual force components and attributes to override some of the existing standard Visual force components
• Implemented other related features in the application.
• Created Custom objects, Workflows, Validation, and approvals to automate manual processes.
• Worked on various Standard Objects including Accounts, Reports, Contacts, Events, Tasks, Dashboards.
• Customized the application on Service cloud.
• Converted S-Controls into Visual Force page and JavaScript for the button and links.
• Used the sandbox for Development environment and deployed the code to the Production environment after testing
• Created a common folder to keep all common connections (Dynamics, Native AWS S3, HTTP web service, FTP, Medallia, Oracle Database) in this folder.
• Implemented groups in salesforce.com for the sales and support user groups based on the user requirements
• Used Data Loader for insert, update, upsert and bulk export or import of data from Sales force Objects. Used it to read, load and extract data from comma separated value (CSV) files
• Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com

Environment: Apex Language, Triggers,Medallia,Visual force pages, Workflow, Apex Data Loader, Reports and Dashboards, Email Services, Approval Process, Security Settings in Service cloud