SUMMARY

• Overall, 7 years of IT experience in various stages of Software Development which includes 6 years of experience on Salesforce/Force.com technology.
• Experience in Administration, Configuration, and Implementation of Sales force CRM and Sales force applications.
• Excelled in working with various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products Cases and Leads.
• Extensive software development experience including building a complete workload management solution from the ground up to meet specific client requirements. Able to handle multiple requests and manage time to effectively mitigate all possible inquiries. Drive to move forward and always striving for continuous improvement.
• Hands - on experience in analysis, design, development, and testing of the SFDC application.
• Experienced with Sales Cloud, Service Cloud, Call Center, Chatter and App-exchange.
• Extensive experience in Creating Profiles, Roles, Users, Tasks and Actions, Dashboards, Snapshots, Reports, and Permission sets.
• Extensive Experience in customization of Reports based on user and organizational requirement.
• Implemented various advanced fields like Custom Formula Fields, Field Dependencies, Validation rules, Developed Formula fields, Workflows and Approval Processes for automated alerts, field updates and Email alerts.
• Strong experience in designing of Custom Objects, Custom Fields, Role Based Page Layouts, Custom Tabs, Custom Reports, Report Folders, Report Extractions to various formats.
• In-depth understanding of SFDC CRM business processes.
• Proficient in Salesforce administrative tasks created page layouts, e-mail services, and other salesforce.com objects and functions.
• Having strong knowledge of SFDC standard data structures and familiarity with Force.com platform.
• Experience working with Subject Matter Experts (SMEs) and documented them in a format that could be reviewed and understood by both business and technical teams.
• Experienced in designing of Salesforce.com Automation, Force.com Apex Classes, Apex Triggers, Batch Classes, Schedule Classes and Test Classes, Integration, Visualforce, Force.com API, SOQL, SOSL.
• Experience with User Acceptance Testing (UAT) and Accessibility Testing.
• Good experience in developing Salesforce Lightning Apps, Components, Controllers, and Events.
• Customized existing Visual Force to align with Salesforce new Lightning UI experience.
• Technical Knowledge about Salesforce lightning schema builder, process Builder, App Builder, Components, and lightning connect.
• Build reusable components, and customized Salesforce1 mobile app using the Lightning component framework.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning web Component features.
• Excellent understanding of Eclipse and other Integrated Development Environments.
• Involved in building Lightning web Components Apps to provide better and more interactive interfaces to end-users, which helps in Sales enhancements.
• Designed the front-end applications, user interactive web pages using web technologies like HTML, XHTML, and CSS. Implemented various JavaScript/ jQuery effects on the pages.
• Implemented modules using core Java APIs, Java collections, Threads, XML and integrating the modules.
• Created multiple Lightning web Components, added CSS and Design Parameters from LDS (Lightning Design System) that makes the Lightning component look and feel better.
• Extensive experience in Salesforce.com Customizations, Data-Loading, Integration, and Deployment.
• Data tools - Apex Data Loader, Excel Connector, Import Wizard, SFDC Data Export, Mass Delete etc.
• Good understanding of Software Development Life Cycle {SDLC},REST and Scrum Methodologies.
• Excellent communication and inter-personal skills, experienced working with both large and small teams. A team player with strong ethic, a positive attitude and ability to make the best use of individual resources.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Apex Classes/Triggers, SOQL, SOSL, DML, Visual Force Pages/ Components, Apex Web Services, Lightning UI, Workflow & Approvals, Analytic Snapshots, Case Management Automation; Experience in Sales Cloud, Marketing Cloud, and Service Cloud.

Databases: Oracle, Microsoft SQL Server, SQL & PL/SQL

Salesforce Tools: Microsoft Visual Studio, Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Excel Connector, SOQL Xplore

Technologies: C, Java, Java Script, SQL, SOAPSAPI, JQuery,WSDL,ETL tools

PROFESSIONAL EXPERIENCE

Confidential, Acton, MA

Salesforce Developer

Responsibilities:

• Worked with Business System Analyst to provided recommendation and designed the Best Solutions for implementing new business ideas.
• Designed, developed, and deployed the Custom objects, Page layouts, Custom tabs, Lightning Components, Visual Force Pages to suit to the needs of the application
• Implemented Service Cloud for organization that includes Case management, Entitlement and service contract, Knowledge base.
• Worked on design the application data model and business process as a part of technical architect.
• Provided development, implementation and updating focusing on Service cloud.
• As an Administrator, implemented various advanced fields like Picklist Fields, Master-Detail Fields, Custom Formula Fields, and defined Field Dependencies for custom picklist fields.
• Customized Salesforce.com User Profiles by setting Standard and Custom objects layouts, Custom App, Field-level Security, Permission Sets for client services and marketing.
• Created and maintained Reports and Dashboards to provide fast access to key business metrics.
• Working experience in Email Templates, Custom settings, Custom labels, Static Resources, External and internal layouts, portal logins, sharing settings, application flow, process builder, beans tool usage, UAT sessions, changing business requirements in UAT sessions.
• Apex Class and Visual Force Page to create a custom Related List, showing activities for selected contacts or clients
• Designed, developed, and deployed Visualforce Pages, Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Worked with integrating external systems using web services call outs.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Created Lightning Component Tabs and Visualforce Tabs using Lightning Components.
• Experience in Aura Framework and Lightning Bundle.
• Skilled in understanding and implementing the new salesforce Lightning Experience.
• Analyzing the Scenarios for switching between salesforce classic and the Lightning Experience.
• Worked on customizing and development of Communities.
• Implemented customer community and creating users, custom pages and giving access of custom pages in customer community.
• Strong experience in Web based pages and site design using HTML, CSS, XML, XSLT, JavaScript, Bootstrap JS, Node JS, Angular JS.
• Designed dynamic client-side JavaScript codes to simulate process for the web application, page navigation and form validations.
• Translated visual designs into meaningful user experiences using various presentation layer technologies including HTML, JavaScript, and Servlets.
• Used the Lightning Aura framework to build the components when upgrading legacy customer portal to Community for Clients.
• Worked in different sandboxes for development and testing and involved in migrating the code to production instance in installments using Change Set.

Environment: SFDC, Apex, Data Loader, Force.com, Import Wizard, Controllers, Visual Force Pages, XML, JScript, jQuery, HTML, Triggers, API, Workflow & Approvals, Email Services, Java, Rest API, Soap API, Reports, Dashboards, Custom Objects, Custom Tabs, Security Controls.

Confidential, Merrimack, NH

Salesforce Developer

Responsibilities:

• Worked on analyzing, estimating complexity, story pointing and implementing the user stories.
• Implemented salesforce system requirements by defining and analyzing system problems, designing, and testing standards and solutions.
• Salesforce.com Standard Objects such as Accounts, Contacts, Opportunities, Campaigns, Cases, and Solutions
• Created Page Layouts to organize fields, custom links, related lists, and other components on record pages.
• As an Administrator, implemented various advanced fields like Picklist Fields, Master-Detail Fields, Custom Formula Fields, and defined Field Dependencies for custom picklist fields.
• Performed other administrative tasks such as managing Accounts, account hierarchies, Contacts and Cases, setting workflows and approval process for approving new accounts and other business process.
• Created and maintained Reports and Dashboards to provide fast access to key business metrics.
• Worked on several DocuSign documents used by various business teams.
• Used field level security along with page layouts to manage access to certain fields.
• Configured Service Cloud for internal support agents for case support.
• Created use case scenarios and documents workflow and business process.
• Refresh the sandboxes in regular intervals and deploy the code into production
• Providing support to Marketing team and other internal areas, on Marketing Cloud, managing changes, projects, and issue resolutions
• Monitoring data quality and integrity, data migrations, and data integration
• Creating and maintain lists, data extensions, segmentation groups, e-mail tracking, reports, and dashboards
• Maintaining a change and enhancement schedule based on the Enterprise Project Management Policy
• Managed with vendor partners and formulated optimal solutions for integration.
• Responsible for multi-channel campaign execution including segmentation, design, and reporting. They will be using the Salesforce Marketing Cloud platform to build multi-channel marketing journeys (including email, print, phone, and mobile touchpoints)
• Performing day-to-day marketing operations including campaign set-up, segmentation, scheduling, testing, tagging, and deployment
• Analyzing data from digital marketing programs to develop internal best practices for Aetna by proactively researching email and mobile engagement statistics.
• Created forms to collect and validate data from the user in HTML and JavaScript.
• Worked on an internal application this was built using Angular framework.
• Used AngularJS and Node JS to structure JavaScript code in an MVC.
• Implemented the project using JSP and Servlets based tag libraries.
• Interacting with business and attending meetings to get the requirements and providing the best solutions for the gathered requirements.
• Managed ongoing support requests and administrative needs of users.
• Designed, developed, and deployed Apex Classes, Controller Classes and Apex Triggers, Visualforce pages, components for various functional needs in the application.
• Apex Class and Visual Force Page to create a custom Related List, showing activities for selected contacts or clients.
• Developed Apex Classes, Standard Controller, Extensions, Custom Controller and Triggers for various functional needs of the application.
• Working on base classes which can be used across the Org wide, extend it to additional business logics.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization and working experience with DocuSign.
• Implemented batch and schedulable classes with code optimization for mass data comparison using Apex language and Test Classes, Integration, Visualforce, Force.com API.
• Automated business process using Apex Trigger, Schedulable class, Workflows, approval process, email alert, and process builder as per client requirement.
• Involved in various stages of Software Development Life Cycle (SDLC) including experience in Integration of Sales force with other systems using Apex Web services WSDL, outbound messaging.
• Used Sandboxes for development and testing; migrated the components to Production instance using Inbound and outbound change sets.
• Provided development, implementation and updating focusing on Customer Community Cloud.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Worked in different sandboxes for development and testing and involved in migrating the code to production instance in installments using Change Set.
• Used Apex data loader to Inset, Update, and Import data from Microsoft Excel into Salesforce.com.
• Created multiple Lightning web Components, added CSS and Design Parameters that makes the lightning component look and feel better.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Created Impressive designs with Custom styling to bring dynamic versions of the components when setting up in Lightning App builder.
• Worked on CRM integration for managing of the customer information and marketing of the product
• Used to Lightning web Components access at the user, profile, and organization level.
• Used Data loader to load the records on to the force.com platform.
• Execution of Test Cases. Review of Test Cases/Test Documents/UE Documents and preparing Test Report.

Environment: SFDC, Apex, Data Loader, Force.com, Controllers, Visual Force Pages, XML, Triggers, API HTML, CSS, JavaScript, C#, ASP.Net, jQuery, Visual Force Pages, Custom settings, Components and Controllers, XML, Data Loader, Force.com.