SUMMARY

• Having 7+ years of experience on Salesforce Developer/Administrator within the areas of Salesforce.com and CRM implementation. This involves configuration, customization, integration, deployment, communities and classic to lightning migration, lightning component development
• Experience with Implementation, Design, Salesforce Configuration, Salesforce Customization, Security Access, Workflow Approvals, and Data Validation, Data Utilities, Analytics, Sales, Marketing, Customer Service and Support Administration in Salesforce.com CRM and Force.com Platform.
• Experience in configuring Apttus CPQ and working with Apttus objects to create Quotes, bundles and manage products.
• Expertise in standard Salesforce configuration that include workflow rules, page layouts, Record Types, Approval Processes, Assignment rules, Validation rules, bulk Triggers, etc.
• Gathering requirements, functional and technical, for several projects and involved in the design of prototypes.
• Hands on experience with Sales force Lightning Builder, Sales force lightning components.
• Strong Agile Methodology, Scrum Framework Experience.
• Expertise in Code review and release life cycles.
• Experience with Salesforce platform Sales Cloud / Service Cloud, Commerce Cloud, Community Cloud, Force.com. Administration/Configuration, Apex, Force.com APIs, data loads.
• Worked on the designing of custom objects, custom fields, role - based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of visualForce Pages, and various other components as per the client and application requirements.
• Extensive business knowledge and customization experience on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards.
• Experience in Marketing cloud and customization.
• Experienced in web technologies like HTML, XML, CSS, AngularJS, JavaScript, and SOAP API
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Experience with Managing the complex data Experience in Integrating App Exchange Applications with Salesforce, Informatica On Demand, Mass E-Mail Management, Application management using Force.com Plug-in Eclipse IDE in Sandbox and Production Environments, Working with different aspects of Web Services (S3, EC2, XML, WSDL, BULK API, SOAP API, REST API, SSI, AJAX) & web integration with SDFC.
• Expert in migrating data from various systems into Salesforce CRM using ETL tools - Informatica Demand, Cast Iron (CI) experience, to synchronize data between Sales.com and web service endpoints. Data Junction (Pervasive), Excel connector and DQC.
• Experience in different testing procedures and dealt with training aspects of the technology.
• Proficiency in writing Apex Classes, Apex-triggers, Controllers, Visual force pages, Force.com IDE, SOQL and SOSL.
• Experience in Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Involved in the planning of Salesforce.com and the projects that are associated with the CRM and the sales related Activities.
• Experience in Generating Reports, Dashboards, customized reports and analyzing the data in Salesforce.com.
• In depth knowledge in CRM features and modules like Forecasting, Campaign management, Lead Management, Order Management, Account Management, Case Management (Email-to-Case and Web-to-Case).
• Experience on Apex callouts and web services integration.
• A skilled problem solver and an efficient team player. Can effectively work in both independent and collaborative work environments.

TECHNICAL SKILLS

Configuration Skills: SFDC Standard Object Configuration: Campaigns, Leads, Accounts, Contacts, Opportunities, Price Books, Products, Assets, Contracts, Cases, Solutions, Ideas, Cases, Solutions, Ideas, Queues, Quotes and Custom Object development Field creation, Page Layout creation/editing, Related list customization, Record Types.

Operating Systems: Windows 7/8/VISTA/ Window Server 2008/Windows Server 2012, UNIX, Linux

Methodology: Agile, Waterfall

Databases: Force.com DB MySQL, Oracle 8i/9i/10g/11g, Microsoft SQL Server 2000/2005/ 2008 , DB2, Java DB, basic Distributed Database technology-Hadoop

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Developer/Administrator

Responsibilities:

• Salesforce implementation using Account/ contact, Opportunity, Case, Activity, Interaction Log, Email/ Mass Email, Reports and Dashboards.
• Used agile methodology for drafting functional requirements for computer systems using models and diagrams to represent the functions and processes included.
• Used Data Loader for insert, update, and bulk import or export of data from (SFDC) Salesforce.com objects.
• Migrated data from Salesforce to SQL Database using Data Loader Command Line
• Designed, developed and deployed Apex Classes, Controller Extension Classes to support Visualforce Pages development, Test Classes for Unit testing and Apex Triggers for various functional needs in the application.
• Participated in JAD sessions involving Business Users and Sponsor groups to analyze and understand the business requirements by AGILE methodology .
• Developed pilot functionalities of related lists into lightning components for classic Salesforce
• Enhanced in communities by adding new fields, fields sets using Salesforce Lightning. Used S3 API for BETTER RESOLUTION and also to UPDATE automatically
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Development of Triggers and APEX Classes on Account and Opportunity objects
• Created Custom buttons, Record types, page layouts, Profiles, Custom Setting and Assignment rules.
• Used Import wizard to import Lead, Account and Contacts
• Used Eclipse with Force.com plug-in for sandbox backup, components validation and deployment to support development, QA, UAT and Production rollouts
• Good understanding on CPQ integration tool using to configure the price.
• Good with Configure Price Quote (APTTUS- CPQ) Product and Pricing, also understand configuration settings as they relate to business requirements, also good with standard Quote/Proposal creation process. • Implemented case management automation (on Case Object) to track and solve customer's issues.
• Performed POC for Customized UI/Screen navigation requirement for the business
• Worked with Salesforce premier support to resolve technical challenges & governor limits
• Developed Salesforce.com custom application using Apex, Visualforce and AppExchange .
• Used the sandbox for testing and migrated the code to the deployment instance thereafter.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created workflow rules and defined related tasks, email alerts and field updates.
• Implemented and used Salesforce.com web services to transfer data from SAP to Salesforce using SAP API integration.
• Created various Reports and Report folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the organization.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
• Integrating Salesforce.com with Marketo and facilitate bidirectional flow of data
• Assist with escalated situation initiated with Salesforce Marketing Cloud.
• Experience working on Commerce cloud by providing best services by understanding client requirements.
• Conducted Confidential Analysis and enhanced business process by integration.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.

Environment: Saleforce.com platform, Agile, Apex Language, Apttus CPQ, Visual Force (Pages, Component & Controllers), Pages, Data Loader, Data migration, HTML, Java Script, AngularJS, SOAP API and REST API & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Marketo configuration and customization, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Confidential

Salesforce Developer/Administrator

Responsibilities:

• Measured the effectiveness of multi-channel marketing campaigns including TV, Online and direct marketing
• Created dashboard reports to track overall business results as well as lead efforts using Tableau
• Performed present Lead, Enrollment and Retention to forecast Trend analysis
• Helped increase Spend to Lead generation.
• Development of SFDC B-2-B solutions using Cloud Craze & Service Cloud Infrastructure.
• Involved in creating Confidential Analysis document identifying the data, business process and work flows of the organization with respect to SalesForce.com implementation.
• Gathering requirements, functional and technical, for several projects and involved in the design of prototypes.
• Queried databases, performed data extract requests, list pulls and Statistical Analysis.
• Defined, Designed and Developed reports to support marketing activities.
• Maintained the Requirements Traceability Matrix (RTM) across the deliverables of a project.
• Collected and Reported on external sources of data to drive business decisions
• Verified Analysis and Report accuracy with minute detail
• Created offline surveys and data collection forms.
• Migrated data from .NET to Sales force using DB Sync.
• Developed various Custom Objects, Reports, Tabs, Components and VisualForce Pages and Controllers for different user profiles based on the need in the organization.
• Developed Salesforce.com ETL processes using CastIron, Informatica, Java and Salesforce Web Services Java API.
• Worked on sharing rules by setting an Organization-wide default sharing access level, and then grant additional access based on the Requirement.
• Unit test all items developed prior to testing.
• Experience working with Salesforce mobile integration resolving cases on the go and deployed applications from Sandbox to production
• Exposure toJ2EE environment for User Interface Configured Marketing Campaign Management and Hierarchies, Campaign Influence, Lead Conversions Lead Queries, Assignment rules, as well as Case Management Process.
• Prepared pictorial Use Cases Diagram, Sipoc Diagram, Swim Lane Diagram, and High-level Process Flow Diagram using MSVisio and MSWord. In addition, have strong exposure and ability to analyses Activity Diagrams, Sequence Diagrams.
• Integrated IBM Cast Iron with Salesforce.com using web services.
• Used Data Loader for insert, update, and bulk import or export of data from (SFDC) Salesforce.com subjects.
• Used it to read, extract and load data from comma separated values (CSV) files.

Environment: Saleforce.com platform, MS Visio, MS project, Standard and Custom Objects, Validation rules, Workflow & Approvals, Record types, Reports, Apex Language, Visual Force (Pages, Component & Controllers), Web Services, Pages, Data Loader, Informatica on Demand, CRM Fusion, HTML, CSS, Java Script, AJAX, Custom Tabs, Access and Security Controls, Code Migration, Eclipse, Force.com IDE.

Confidential, Greenville, SC

Salesforce Consultant

Responsibilities:

• Analyzed and configured the environment.
• Created custom objects and modified standard object to include required custom fields.
• Implemented on workflow rules & approval processes.
• Used Force.com Eclipse IDE plug in to develop the classes and triggers.
• Created custom buttons on the page layout and wrote S-control to implement the logic.
• Used Apex Explorer for viewing salesforce.com and developed APEX triggers, classes, Visual Force pages.
• Migrated data from MS Excel / CSV files to SFDC using Data Loader
• Created summary reports, matrix reports, pie charts and Dashboards to provide more accurate forecasting.
• Developed custom Workflows and Assignment Rules.
• Implemented Field Level security for sensitive data holder fields.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab. Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Executed various levels of Unit, Integration, User Acceptanceand Operational Acceptance testing using test cases to prove that system conform to specifications of business and quality requirements.
• Participated in Weekly Change control meetings and performed application and global impact analysis, DAP Directory integration n for Salesforce .com.
• Worked on SFDC, CRM, SFA and Billing Modules (Sales Process Automation, Lead and Marketing Automation, Mass Marketing Automation, Customer Care, Accounts Receivables, Credit Limit processCollections, Rating, Billing, Discounts, Catalogues, Invoicing, Reporting
• Wrote several queries on custom and standard objects using SOSL & SOQL.
• Created user accounts and managed the profiles.
• Worked on role hierarchy & sharing rules to configure visibility
• Prepared training material and trained salesforce.com business users.

Environment: Saleforce.com platform, Apex, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.