SUMMARY

• Certified Salesforce Platform Developer I with 5+ years of total IT experience withSalesforce.com CRM and Force.com platform as Developer and Administrator.
• Experience with Salesforce.com CRM full implementation, migration of Sales, Marketing, Service clouds, Communities and Force.com platform.
• Experience in Administration, Configuration, Implementation, Lightning, and support with Salesforce platform.
• Well Versed in creating, managing Applications, Custom Objects, Custom Tabs, Fields, Relationships, Page Layouts, Record Types, Validation Rules, Email Templates, Report Types, Workflow Rules and Approval Process, SOQL, SOSL.
• Extensive experience in writing SOQL, SOSL queries, relationship queries in Apex Triggers, Controllers and used Statements and Database methods for performing DML operations.
• Experience with defining the required functions (data mappings), interfaces and detailed technical plan including data formats, data extraction, data cleanse, and data migration from source systems to target systems.
• Experience in writing Apex unit test classes for Apex classes, Visualforce Pages, Triggers, Batch and Schedule classes and developed test factory class to generate test data for various objects and targeted for 90% for code coverage.
• Hands on experience WSDL, web services SOAP API, BULK API, REST API, force.com callouts, Batch and Schedule Apex Programs. Experience in Salesforce.com CRM integration, developing and deploying custom integration solutions.
• Technical Knowledge about Salesforce lightning schema builder, process builder, app builder, components and lightning connect.
• Experience in Salesforce lightning features like activities, contextual Hovers, Opportunity board, Customizable dashboard.
• Proficiency in SFDC Administrative tasks like creating and customizing Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks and Events.
• Proficient in Data Integration and ETL TOOLS from Traditional Applications to Salesforce Using REST/SOAP API, Cast Iron on Demand.
• Hands on experience in implementing Service cloud - Case Management, Email-to-Case, Assignment rules and Escalation rules.
• Knowledge of Salesforce Identity and Access Management, create new user profiles and monitor access levels.
• Proficient in Data Migration from Traditional Apps to Salesforce Using Data Loader Utility.
• Hands on experience in using the Aura framework and Salesforce lightning Design System (SLDS).
• Good understanding with Salesforce Governor Limits, multi-tenant architecture and implementing salesforce best design patterns.
• Team player with excellent interpersonal and communicational skills, ability to learn and adapt to new technologies and experience in successfully implementing new technologies.

TECHNICAL SKILLS

CRM: Salesforce.com

SFDC Technologies: Lightning Application, Apex Custom Controllers, Apex Data Loader, Apex Language, Apex Classes, Apex Triggers, Batch Class, S-Control, Visualforce (Pages, Components & Controllers) Workflows, Approvals, Email Templates, Formulas, Validation Rules, Roles & profiles, Dashboards, Custom Objects

SFDC Tools: Force.com Eclipse IDE, Plug-in, Force.com Explorer, Force.com Excel Connector, Force.com Platform (Sandbox and Production) Exact target, Sales cloud, Service Cloud, Marketing Cloud.

Integrating Tools: Apex Data Loader, Import Wizard, Data Export

Programming Languages: Apex, Java, C, C++, SQL, SOQL, SOSL, CSS

Web development: XML, HTML, Visualforce, Web services, jQuery, Ajax. Java Script

Operating Systems: Windows, Linux

IDE: Force.com IDE, Eclipse, Visual Studio, Adobe Flash

PROFESSIONAL EXPERIENCE

Confidential, Cary, NC

SFDC Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Designed, and developed the new interface for implementing a better solution that replaced the old interface.
• Involved in developing Salesforce Lightning applications using Lightning Components, Controllers and Events and used custom CSS in the components.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Worked with SOQL, SOSL queries with governor limitations to manipulate the data from Salesforce.com platform databases.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Involved on creating Lightning Pages inside Lightning community Builder.
• Worked on Reports and Dashboards in Salesforce Classic and Salesforce Lightning.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dynamic Dashboards
• Implemented Salesforce Lightning Components for small set of users for customizing reports and dashboards.
• Utilized Lightning Connect to get real time data from external system.
• Implemented the Web Services through WSDL in the Salesforce.com for outbound messaging.
• Worked on Integrating SAP and Salesforce Systems using SOAP and REST API’s.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Created relationships among objects using Lookup and Master-detail relationships.
• Integrated the Web Services for extracting the data from external systems, and used the Sandbox for testing to ensure minimum code coverage for the application to be migrated to production.
• Troubleshooted performance issues and analyzed salesforce event monitoring logs.

Environment: Salesforce.com platform, Apex Language, Data Loader, HTML, Java Script, WSDL, SOAP/ Rest, Workflow & Approvals, Reports, Lightning design system (LDS), Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in.

Confidential

SFDC Developer

Responsibilities:

• Created modern Lightning Apps combining Lightning Design system, Lightning App Builder, and Lightning Component features.
• Preformed GAP analysis of business rules, system process flows, user administration and requirements
• Developed various Apex classes, Test classes, Triggers, Visualforce for various functional needs in the application.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Worked on designing and developing Lightning Community Builder and developed Lightning Components using Aura framework.
• Developed robust Lightning Pages using aura framework and placed them on the community builder.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Assisted Email to case, Web to case, customized case page layouts and case assignment rules.
• Worked with various S alesforce.com CRM standard objects Lead, Account, Contact, Opportunity and created custom Objects, Fields of various data types and established relationships using Lookup, Master-Detail and created Junction objects.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
• Developed excellent UI using custom Cascading Style Sheets (CSS) in Visualforce pages and used Java Script for client-side validations.
• Written SOQL, SOSL, Aggregate, Relationship queries in apex classes, triggers to retrieve optimized data from objects.
• Development of SOAP and REST based web services used for custom development
• Created Visualforce Pages for Lightning Experience, Alternates for Java Script Codes, Sharing Visualforce pages between Classic and Lightning.
• Created many Lightning Components and server-side controllers to meet the business requirements.
• Worked on the Sales Cloud territories to implement, manipulation and Data Integrity tasks such as merging duplicate records and cleaning.
• Implemented Apex Data loader "Command Line Interface (CLI)" to automate the data loading process for the sand box refresh activity.
• Involved in Test configuration Apttus within Sandbox environments to ensure that once users are granted access, all the aspects are fully functional.
• Responsible for creating Queues, Workflows rules and tasks to share and automate work to the users in the Queue.
• Worked on Sales Cloud and Service Cloud with functionalities like Opportunity Management and Case Management.
• Worked closely with sales team and business analysts and performed detailed analysis of business and user requirements, designed the solution by customizing various standard objects of Salesforce .com (SFDC).

Environment: Saleforce.com platform, Deployments, Force.com, Lightning Components, Apex Classes, Apex triggers, SOQL, SOSL, Sandbox, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, CTI integration and Email Services.