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Program Manager Resume

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Merrimack, NH

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SUMMARY

  • A results - driven IT Professional experienced in project management, systems analysis, business process analysis, and programming with various languages on mainframe and web platforms utilizing agile and waterfall methodologies. The scope of client systems has spanned the financial services, retail, and insurance industries.

TECHNICAL SKILLS

OPERATING System: IBM AIX, Sun Solaris, IBM Mainframe (MVS, OS/390), Windows

DATABASES: SQL Server, Oracle, DB2, MS Access

PROGRAMMING: Oracle PL/SQL, UNIX Korn shell/C shell scripts, Java, HTML, Javascript, C

LANGUAGES: Hyperion (Brio) SQR, COBOL, CICS, JCL

SOFTWARE: Microsoft Office, Atlassian Jira, Atlassian Confluence, IBM Rational Team Concert, HP Quality Center, HP Service Manager, HP PPMC, MS Project, Visio, Oracle SQL Developer, MS Teams, MS Sharepoint, MS OneNote

PROFESSIONAL EXPERIENCE

Confidential, Merrimack, NH

Program Manager

Responsibilities:

  • Collaborated with architects and product owners to plan the migration of 27 Fixed Income applications (Money Market, Bond, Research) to the AWS cloud.
  • Created a Confluence site, Jira projects and boards for 4 cloud migration squads.
  • Facilitated a daily standup with Fixed Income architects and the tribe lead, including Kanban story development and prioritization.
  • Created and maintained new ServiceNow entries for cloud applications and their components, and documented procedures for future registrations.
  • Developed an MS Access database, data entry forms, and reports to track progress and provide status for the Fixed Income cloud migration.
  • Provided weekly and monthly status reports to senior management for the cloud migration program.

Confidential, Worcester, MA

Sr. Project Manager

Responsibilities:

  • Managed the rollout of MS Windows 10 and Office 2016 to approximately 1000 machines.
  • Coordinated multiple vendors and Hanover technical experts to upgrade the AEP (Avaya Experience Portal) from R7.0 to R7.2 for Hanover’s IVR (Interactive Voice Response) applications.
  • Prepared project dashboards to communicate project financials and status to the steering committee.

Confidential

Technical Project/Program Manager

Responsibilities:

  • Coordinated the analysis and development for several squads in the Health Care Group to implement the participant disclosure and deletion capabilities required to comply with the CCPA (California Consumer Privacy Act).
  • Provided training to Health Care Group business and technology stakeholders on the CCPA requirements for each product line; Health & Welfare, Health Savings Accounts, Fidelity Benefits Marketplace.
  • Collaborated with the Health Care Group SVP to create monthly dashboards for the CIO.
  • Project ended early when Health Care was exempted from the CCPA.

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