OBJECTIVE:

• Having 5 + Years of IT Experience in Admin, Development, Business Analysis, Quality Analysis with strong comprehension of Business Requirements Gathering, Application Design, creating lightning components using lightning design system, Salesforce Lightning, developing Cloud applications on Force.com, APTTUS - CPQ, ETL, Java and Release administration with careful learning of System, Functional, Regression, Automation testing and AGILE philosophies.

SUMMARY

• Experience in Development, Administration, Configuration, Implementation, Lightning, and support experience with Salesforce (Force.com) cloud platform.
• Good Knowledge of Salesforce end to end implementation cycle in Sales Cloud, Service Cloud, Community Cloud, Knowledge Base and Custom Force.com Platform Application.
• Experience in SFDC Administration of creating Custom Objects & Fields, Object Relationship, Tabs, Profiles, Permission Sets, Roles, Users, Page Layouts, Email Service, Org-Wide default, Workflows, Process Builders, Approval Process, Testing of SOAP Services, Rest and SOAP API management, Reports and Dashboards.
• Hands on experience on Salesforce Lightning development with complex business logic implementation.
• Expertise in Apex Class, Apex Trigger, Test Class, Visualforce Page, Canvas, Single-Sign-On, Live Agent, Email-to-Case, SOQL, SOSL, database concepts, data modelling capabilities and also with Java and J2EE related technologies
• Responsible for the Lightning Data Service identifies and eliminates requests that involve the same record data, sending a single shared data request that updates all relevant components.
• Strong experience in CTI (Computer-Telephony Integration) Integration and also in Salesforce Call Center Configuration.
• Involved in data migration using Import Wizard and Apex Data Loader and involved in migrating the data from Oracle database to Salesforce application using Apex Data Loader.
• Responsible for connecting the Sales and Service clouds with marketing cloud using marketing cloud connect and for testing the connecting use cases to see the connection is built right between the Sales, Service and marketing clouds.
• Development, Admin, Quality Assurance and Business Analysis for Salesforce.com, force.com, APTTUS-CPQ and QA Automation Tools.
• Worked with Apttus CPQ Quoting for analysing the pricing of the products using the workflows
• Good with Product configuration, Price Rules, Constraint Rules, Categories, Price list, Quote Creation.
• Performed Validation Rules, Workflow, E-mail services and approval processes using customization & Apex.
• Configuring Products (Standalone & Bundle) with complex price rules, Categories, Price Matrix, PL, PLI, Attributes.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, APTTUS CLM, APTTUS CPQ and Dashboards.
• Expertise in Salesforce Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Dashboards, Tasks Managing Reports, Data Migration, Testing and Support.
• Setup, maintain and optimize Email marketing campaign utilizing Exact Target/Salesforce Marketing Cloud.
• Expertise in SFDC Development using Lightning Application, Apex Language, Visual Force Pages, Classes, Controllers, Triggers, Indexes, Locks Web Services, Components, Tabs, Apex Web services, Custom Objects, Reports, Analytic Snapshots and Dashboards, Profiles, Creating Roles, Page Layouts, Org-Wide default, Sharing rules, Work Flows.
• Involved in database designing by creating database objects such as Tables, Views, Indexes and developed code in the mid-tier server integrating Service Now with other IT systems.
• Experience in integrating cloud services in to DevOps framework (GitHub, Jenkins, Ansible) which enables API request to provision and configure infrastructure through infrastructure as code capability. Developed several Lightning components, Global actions, process Builders and objects specific actions.
• Ability to work on different operating systems.
• Around 2 years of experience as a QA Automation Tester in Analysis, Design, Testing, Execution and Implementation of various applications such as Web-based, Client/Server and Mobile Services.
• Extensive knowledge in automated and manual software testing techniques, tools and Software Development Life Cycle methodologies such as Waterfall and Agile (Scrum).
• Excellent knowledge of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC).
• Expertise in analysing Business Requirements (BRD), Functional Requirement Document (FRD), Use Cases, UML Diagrams for Web and / Mobile based applications.
• Designed and executed Oracle queries to validate UI and Database details with (SSIS) techniques.

TECHNICAL SKILLS

OPERATING SYSTEMS: Windows 9x/NT/XP/ 2008/2003/2000 and Unix.

LANGUAGE/SKILLS: Java, Javascript, Shell script, PL-SQL, XML, SQL, Microsoft .NET, C# and Linux

VCS/CMS/DEFECT TRACKING/Deployment TOOLs: GITHUB, VSS, SVN, CMS, Maven, Changeset, Selenium, Maven, Jenkins, Eclipse, JIRA.

Tools: Introscope,SharePoint,MSOffice,Eclipse,Datastage8.1,Toad,Fileaid,Panagon,Vantive, FTP,C:D(NDM),Citrix,SSO,ESP,DataLoader,Force.com

Salesforce Technologies: Salesforce-CRM, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, REST, SOAP, Lightning, Sales Cloud, Service Cloud, Community Cloud, Knowledge Base, Visual force Pages/Components, Apex Web Services, AJAX, Workflows, Case Approvals, Dashboards, App-Exchange, Custom Objects, Chatter, API, Chatter, Sandbox, data loading, Sales, Service cloud, SOQL queries, Web Service Integration. Single Sign On, APTTUS-CPQ/CLM.

TOOLS: HP Quality Centre, AOTS BMC Remedy7.5, Data stage/Informatica, FTP, HLAD Tool and C:D, Citrix, Toad 9.x, Share Point and Cloud System.

DOMAIN: CRM, Retail, Telecom Health and Insurance.

Others/Methodologies: Waterfall, Agile, Scrum and ITIL

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Developer/CRM

Responsibilities:

• Develop/write object-oriented, reusable, scalable, and high-quality code to meet the design specification using Apex, Visual Force, lightning components, and JavaScript and further minimize defects through disciplined unit testing.
• Clearly understand and analyze business requirements including specifications of the user interface, custom application/solution, integration, and interaction with various salesforce instances.
• Maintain clean repositories in bitbucket and lead the team in resolving code conflicts.
• Configure and customize Salesforce platform as per business requirements and SFDC best practices
• Strong front-end development experience visual force pages, components, Html, CSS and front-end validation using JavaScript, jQuery and CSS for rich look and feel.
• Hands-on experience in writing code for consuming and exposing SOAP and REST API -based web services.
• Hands-on experience in CI and CD tools like GitHub, bitbucket, Jenkins for continuous deployments.
• Make recommendations to use innovative, creative solution approaches as appropriate to meet the business needs.
• Build custom CUSTOMER PORTAL COMMUNITIES and Web portal applications on the Force.com platform
• Design and develop data models, user interfaces, business logic for custom SERVICE CLOUD CUSTOMER COMMUNITIES or NEW Partner Portals using LIGHTENING COMPONENTS
• Advanced Salesforce development background with Sales and Service Cloud, Partner Community Portal

Environment: Saleforce.com platform, Apttus (CPQ, CLM), Apex, Visualforce, Data Loader, SOQL, Apex Triggers, HTML, Java Script, Eclipse IDE.

Confidential

Salesforce Administrator

Responsibilities:

• Design, implementation, administration and troubleshooting Apttus CPQ system, managing security profiles and providing technical support for Sales users.
• Designed, developed and deployed Custom objects consisting of validation rules with effective formula fields, Workflow Rules if the necessary criteria are met to suit the needs of the application.
• Configured and bulk data load of Products, Price Lists and Price List Items by using workbench and also Validating the security products from Apttus CPQ to CSP application.
• Worked extensively on managing Products, Price Lists, Categories, Price rules, Constraint rules and defining Product Visibility for Apttus CPQ package.
• Extensive experience supporting with Salesforce CRM to CSP, RNOW, REVSYM, Marketo, DocuSign.
• Used Developer console’s debug Log to catch Exceptions, debug apex classes, execute Governor Limits and verified test coverage before deployment.
• Developed solutions on the Force.com platform, strong understanding of Apttus Contract Lifecycle Management (CLM) and Apttus Configure Price Quote (CPQ).
• Designed, developed and deployed the Custom objects, Components, Visualforce Pages to suit to the needs of the application.

Environment: Saleforce.com platform, Apttus (CPQ, CLM), Apex, Visualforce, Data Loader, SOQL, Apex Triggers, HTML, Java Script, Eclipse IDE.