SUMMARY:

• 7 years of experience working on Salesforce Projects, providing CRM solutions along with Proof of Concepts (PoCs) for Prospects and Clients from domains like Pharma, Finance, Healthcare, Manufacturing, and Insurance.
• Played roles of a Consultant (Functional and Pre - Sales), Business Analyst and System Administrator on Salesforce CRM Implementation experience. Worked on projects in adherence to Agile methodology. Experienced in working with multi location development teams.
• Experience in implementation and maintenance of end to end business processes on Health Cloud, Sales Cloud, Service Cloud, Salesforce1, Lightning and Force.com which include Leads & Opportunity management, Case management, Custom Development and AppExchange Apps. Experience in handling large user base Clients independently.
• Expertise in Prospect Handling and running effective Discovery & Scope Definition sessions. Experience in working with Marketing teams and building marketable solutions on Salesforce Products and Solutions.
• Experience in handling Integration Solutions using ETL tools to connect Salesforce with CTI, Oracle, SAP, MySQL, Tableau etc,. Experienced in handling complex Report/Dashboard requirements on Salesforce.
• Demonstrated good ability to gather, refine, recommend and document business and application functionality requirements. Suggested best practices to streamline business processes by leveraging capabilities of Salesforce.
• Also experienced in creating RFPs, BRDs, TDDs, Test case Documents, MIS reports and User Manuals. Experience in conducting Feasibility Studies, Gap Analysis and Root Cause Analysis (RCA).
• In-depth understanding of Salesforce.com’s Health Cloud, Sales Cloud, Service Cloud and Force.com product offerings and Health Cloud experience.
• Have working experience in Design and Development of UI’s Using Visual force, and HTML5.
• Ability to work and communicate well with interdisciplinary teams, clients, and stakeholders through conference calls and emails. Serve as liaison between technical team and business.
• Experienced in integration of Salesforce.com with external applications by setting up oAuth authentication between the Client and the Force.com platform and also building bi-directional integration using Metadata API and APEX RESTFUL Services.
• Experience in web technologies like Lightning Design System CSS, CSS3, Bootstrap, JavaScript, JQuery, HTML5, JSON, XML.
• Experienced in working on the Force.com platform to build Custom Applications.
• Proficient in performing SFDC Administrative tasks like creating Custom Objects, Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events, setting up Security (Sharing Rules, Organization Wide Defaults) etc,.
• Experience in SFDC development using Apex classes and Triggers, Visual Force, S-Controls, Force.com IDE, SOQL, SOSL.
• Strong background in successful application of object-oriented design principles and methodologies like UML and Design Patterns.
• Involved with Salesforce.com Premier Support and handled the support cases with the help of salesforce.com consultant.

TECHNICAL SKILLS:

Salesforce Technologies: Apex Language, Apex Classes/Controllers, Test Classes, Apex Triggers, Apex Data Loader, SOQL, SOSL, Visual Force Pages / Components, Apex Web Services, Workflow & Approvals, Process Builder, Lightning Flow, Lightning components, Dashboards.

Eclipse, Force.com Eclipse IDE Plug: in, Apex Data Loader, Force.com, Workbench, Visual Studio.

Databases: Oracle, Microsoft SQL Server, SQL Server, MySQL.

Third Party Apps: Cloud Data Wizard, Dupe Blocker, Dupe Catcher, Conga Composer, Popup Alerts, Outlook and Office 365 Connector Plugin, Survey Force, Mass Lead Convertor, Mass Update, Mass Delete, Google Maps Integrator, Field Trip.

Programming Languages: Apex, Java, JavaScript, HTML,CSS, Bootstrap, jQuery, SQL

Web Services: SOAP, RESTful web services, WSDL, XML

Version Control: GitHub, Bitbucket.

Methodologies: Agile, Waterfall Model, TDD

PROFESSIONAL EXPERIENCE:

Confidential, Baltimore, MD

Salesforce Developer

Responsibilities:

• Developed Customer Community for different operating companies.
• Working on Communities to support 200,000 plus Community users, Building Lightning components for communities for Job Search, Refer A Friend, My Profile searches.
• Designed and developed centralized code to control each and every component in communities to use effectively when creating community to new operating company.
• Developed Complex Visual force email templates for different operating companies.
• Created a custom login flow to marketing automation team to send branded emails from outside Salesforce.
• Developed all the REST API's for the Mobile App to display the data that is stored in Salesforce on the external App end.
• Created endpoints to get Job search details from salesforce using REST API.
• Developed Apex classes for entire Job search logic to get records from salesforce or Elastic search.
• Implemented entire Job Search functionality from Classic to Lightning.
• Provided candidate information in a HTML format to external system using SOAP API.
• Integrated the API and Web Services for extracting the data from external systems to display in the pages of Salesforce.com using the SOAP and REST services.
• Created Force.com web pages using JavaScript REST Toolkit, to leverage the Force.com REST API to get the code outside from salesforce.
• Worked on AJAX Toolkit in JavaScript wrapper that abstracts the Force.com SOAP API.
• Worked on an Angular JS Application for our Dynamic Partner Pricing page to display the current discounts for a particular partner based on their purchase history.
• Applications is designed using J2EE technologies based on MVC architecture .
• Consolidated entire Process Builder into one process builder per Object.
• Worked on Flows and Process Builder to quickly deliver custom business process requirements.
• Created custom components to be used in visual force pages and visual force email templates.
• Defined lookup and master-detail relationships on the objects.
• Worked with SOSL and SOQL queries to get data from different related objects.
• Designed and developed Bypass logic in three dimensional ways using custom setting.
• Worked on Skuid to develop different page layouts for internal application
• Created Objects, fields, page layouts, validation rules, workflow rules, process builders, visual flows, triggers and apex class.
• Build Lightning Components using Java, JavaScript for Req Search and Candidate Search that is used by end users.
• Built new Communities on complete LWC (Lightning Web Components) Framework.
• Build Integration Strategies between RWS and Search Team with Salesforce in the organization.
• Creating the API products to get Data from Search and SOA into Salesforce.
• Developed elegant code to meet design specifications using Apex, Visual Force and Lightning.
• Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance testing (UAT).
• Used the sandbox for testing and migrated the code to the Continuous deployment instance after testing.

Environment: Saleforce.com platform, Force.com API, Google API, Controllers, J2EE, Service cloud, Marketing Cloud, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Siebel EIM and EAI (Inbound and Outbound Web Services) Sandbox data loading, INFORMATICA, Eclipse IDE Plug-in.

Confidential, Detriot, MI

Salesforce Administrator /Developer

Responsibilities:

• Performed the role of Salesforce Administrator and Developer in the organization.
• Interacted with various business user groups for gathering the requirements for CRM implementation,
• Customized dashboards to provide daily forecasts and track opportunities, deal registrations and customer engagement.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Customized Reports to track usage for productivity and performance of our sales teams.
• Worked on Setting up the business users access so they can login to Salesforce using SSO (Single Sign On), Siteminder.
• Used the Java Ant for testing and migrated the code to the deployment instance after testing.
• Moved Code from Sandbox to Production using Jenkins and Change Sets.
• Interacted with Salesforce.com organizations using Workbench via the Force.com APIs.
• Managing Users, Public Groups, Profiles and Role Hierarchies within the Salesforce CRM.
• Defined Lead Assignment rules based on Territory Management rules, Granted Access to Accounts based on the Characteristics of Accounts using Territory Management.
• Involved in building Lightning Components Apps to provide better and more interactive interfaces to end-users, which helps in Sales enhancements.
• Extracted Data from the Database using My SQL Developer tool and Toad.
• Created JavaScript remoting in Visual force pages and call that methods in Apex controllers from JavaScript.
• Created visual force pages with complex, dynamic components with the standard Visualforce AJAX components.
• Worked on Ajax tool kits and java script rest tool kits with the SOAP API to call JavaScript on visual force pages.
• Responsible for all activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com, checking for correctness of Data.
• Created Documents for users to better understand our Application.
• Supported End users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Working on CMIS Trouble Tickets, ACSR’s with the users and help them resolving their issues.
• Involved with Salesforce.com Premier Support and handled the support cases with the help of salesforce.com support.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, JavaScript, CSS, Workflow & Approvals, Reports, Custom Objects, SSO, Siteminder, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in.

Confidential, NY

Salesforce Developer/Admin

Responsibilities:-

• Involved in entire life cycle of Salesforce implementation including business requirements gathering; documenting the business requirements; analyzing and proposing business process compliant solutions.
• Designed the user group and role hierarchy tree.
• Identified and implemented the lookup and master-detail relationships between objects and created junction objects.
• Expertise in writing the batch process using batch apex process.
• Developed Apex Classes, Controller and Apex Triggers for various functional needs in the application.
• Managed requests and calls from other PAAS, SAAS applications using REST, SOAP web services.
• Used Sales Cloud in Preparing and getting approval of design, functional and technical specifications from business.
• Maintaining test coverage for all the classes and triggers and supporting deployment activities.
• Developed and deployed complex workflows and approval processes relating to all recruiting activities - Record status alerts, Email alerts, High priority approvals, Task delegation, time based workflow triggers, workload queues.
• Simulating and debugging possible data migration and integration issues;
• Worked Mainly on sales Cloud implementation.
• Developed Apex Classes, visual force pages and Apex Triggers to develop the custom functionality as per the requirements.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers
• Hands on experience on Sales Force Lightning for Customizing Reports and Dashboards for business use.
• Assisting in migrating existing functionalities from Salesforce classic interface to lightning interface.
• Created a new login to identify any MARKETO modifications to Lead and Contact records within Salesforce.
• Responsible for Sprint deployments from DEV Instance to QA and DEMO Sandboxes and worked on Continuous Integrations and Deployment flows using Changesets and Copado.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer's cases in Cases Tab.
• Defects fix, reporting and defect management in Jira.
• Used Change Sets to deploy code from sandbox to sandbox and production environment.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Enhanced Apex Class and Visualforce Page to create a custom Related List, showing activities for selected contacts or clients.
• Designed and developed Test utility framework and used annotations @isTest, @testSetup and ensured to meet 75% of code coverage.
• Responsible for implementing security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured permissions/settings based on the organizational hierarchy.
• Maintained data cleanliness and accuracy by adding custom validation rules and custom formulas.
• Provide software solutions that meet client and business deadlines
• Utilize teamwork to select the most cost effective and resilient solution

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component &Controllers), Salesforce.com Data Loader, Data Migration, Wave analytics DocuSign, Service Cloud, Integration, Apttus CPQ, HTML 5, CSS, Bootstrap, Web Services, WSDL, SOAP/REST, Agile, Sandbox and Production environment.

Confidential, Franklin Lakes, NJ

Salesforce Developer

Responsibilities:-

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Involved in data mapping and data migration from Oracle database to SalesForce.com objects.
• Developed various Custom Objects, Tabs, Components and Visualforce Pages and Controllers
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the needs in the organization.
• Worked on GeoPointe application, took part in designing and developing the functionality in order to generate maps for Standard and Custom objects.
• Created and deployed several Reports and Dashboards using salesforce.com platform.
• Developed Apex Classes, Controller Classes and Apex Triggers in accordance with the governor limits for various functional needs in the application.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Created and used Email templates in HTML and Visualforce.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Interacted with the Salesforce.com premium tech support team on a regular basis.
• Developed ETL mappings in Informatica for Integration between Salesforce and Oracle.

Environment: Salesforce.com platform, Apex, Visualforce (Pages, Component & Controllers), Apex Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Workbench, HTML, Java Script, CSS, WSDL, SOAP, AJAX, MVC Design Patterns.

Confidential

Software Engineer

Responsibilities:

• Worked on a few projects with my mentor and implemented new functionalities using JavaScript and jQuery.
• Created Custom Profiles, Public Groups, and Roles to distribute user rights and functionality.
• Designed and developed the Custom objects, Formula fields, validation rules, Page layouts, Components, VisualForce Pages, and Apex Classes to suit to the needs of the application.
• Created various Custom Reports for standard objects as well as custom objects to give complete detail overview of Customer
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, filed updates to implement business logic.
• Created custom detail and list buttons for various functionalities using Visualforce and JavaScript.
• Worked on data extractions from MySQL and importing data into salesforce.
• Implemented using best practices to meet security standards.
• Worked closely with the team and Understood code optimization by using the best practices of Salesforce to increase the performance of the application by considering the SFDC Governor Limits.
• Issue fixing and data cleanup activities.

Environment: JSP, JavaScript, AJAX, HTML, XML, Oracle, Eclipse, PL/SQL.