SUMMARY

• A self - motivated, strategic solutions consultant with experience in personnel management, market assessment, business development, accounting, business case creation, analytical research and assessment for improvement of processes, products and services to positively impact corporate profitability and maximize shareholder value.

PROFESSIONAL EXPERIENCE

Confidential

Principal

Responsibilities:

• SFDC Enterprise Administrator / platform director for six prior instances for user-bases ranging from 60 to 1,000+. Editions range from Professional to Enterprise, sales and service cloud with call center administration.
• Experience includes business case justification for SFDC platform, procurement & negotiation of SFDC contract, evaluation of 3rd party solutions/apps, migration of multiple instances into one global instance, architect of multiple custom solutions including Case creation & management, Solution database (aka knowledge database), custom console for best UI experience, and SFDC Libraries (doc/collateral storage) management.
• Process ownership includes lead management process, opportunity management process, sales methodology implementation (certified in two sales methods Miller-Heiman & Franklin Covey), user education, user training, report & dashboard creation.
• “SFDC is our one source of truth” is my motto.
• Primary point of subject matter expertise with responsibility for the overall integration of the institution’s various cloud/SaaS and on-premises applications. Provide expertise, technical knowledge and nuanced understanding of architecture, application systems design and integration across multiple enterprise applications.
• Work closely with the Senior Officer, Technical Design, to define the institution’s strategy for application integration and to create a related roadmap. Execute incremental tasks in support of this strategy.
• Gather business requirements to develop system integrations. Translate business requirements and specifically integration requirements into simple and efficient integration technical design.
• Deliver integration services in an agile delivery methodology. Follow standard development methods covering the full software development lifecycle (planning, analysis, design, development, testing, deployment and support) to ensure solution quality and consistency of process.
• Lead ongoing efforts to ensure integration solution design is compliant with the architecture and standards of the organization.
• Decompose integration scenarios into data flow diagrams and functional / technical specifications by taking into account software and system capabilities while promoting reuse, services-based integrations, maintainability and efficiency.
• Develop, implement and support business event and workflow processes.
• Develop orchestrations, Web Services, SQL scripts, Conversions, and Data Extracts using standard tools including Eclipse, Workbench and Salesforce Data Loader. Develop a detailed design and customized configuration / code to support business processes and procedures. Engineer and develop technical solutions based on those designs.
• Analyze and monitor integration support issues.

Confidential

Executive Director of Administrative Services (Finance & HR)

Responsibilities:

• Develop organization strategies through identifying and researching issues, contributing information, analysis, establishing objectives in line with organizational objectives.
• Implements strategies with establishing department accountabilities, staffing, employment processing, compensation, safety and health, succession planning, employee relations and retention, AA/EEO compliance, and labor relations.
• Manages operations through recruitment, maintaining compensation, designing systems, accumulating resources, resolving problems, and implementing change.
• Develops budget through estimating, forecasting, and anticipating requirements, trends and variances.

Confidential

SalesForce.Com Administrator

Responsibilities:

• Support $50M annual IT software and data center hosting operation reporting division. Finance lead for 4 year $60M B2B agreement with major data operation Client. Finance lead on all hosting costing & pricing proposals to maintain divisional profit margin. Manage budgeting, forecasting, month-end reporting, financial modeling, pricing, billing, SOX reporting.
• Lead finance support & system design for IT cost accounting tool, Apptio, for the purpose of creating the first-ever fully loaded P&Ls for all 20 major DST divisions to reflect $160M IT cost environment to define true margins & health of all business units for Board of Directors Review meetings. This involved creating new measurements for all Infrastructure, Software, Labor/Support, Employee Services, business applications, & network connectivity and assimilating vast volumes of data into digestible and intuitive systematic cost flow to both internal applications (450+) and to internal IT Clients (Business Units).
• Enterprise Edition System Administrator for 900+ Users across 13 international business units responsible for lead management process, opportunity management process, sales methodology implementation, user education, user training, report & dashboard creation. SFDC is our one source of truth is my motto.
• Migrated 11 different CRM instances into one corporate SFDC instance over nine month period.
• Evaluate 3rd party solutions for effective SFDC implementation to drive internal efficiencies.
• Case architect, creation process ownership used to track user system issues, requests, enhancements.
• Solution database design to be a one stop shop for user self-help, & common solution repository.
• Libraries management document storage & sharing across teams and functions.
• Console creation used to improve user experience by combining objects into one view.