SUMMARY

• Around 8+ years of professional Software Development Experience with strong Object Oriented Analysis, designing specification and programming technical skills with 5+ years of extensive experience in Salesforce.com CRM and Force.com platform with proficiency as a Salesforce Administrator and Salesforce Developer.
• Experience working with Salesforce sandbox and production environments.
• Experience working with eclipse IDE and Force.com Plug - in environment.
• Strong Knowledge in AppExchange Applications for integrating with third party applications.
• Excellent knowledge of all the phases of Software development life cycle(Requirements gathering, analysis, design, development, testing and implementation).
• Having experience in sharing the business requirements with developers and transformed to comprehensive functional specifications.
• Sound knowledge in sales force Account & Contact Management, Lead and Opportunity asset Management and Case Management.
• Expertise in lightning experience for creating custom Home, App, and Record page components with lightning designer.
• Experience in optimizing the workflow applications.
• Experience working in testing environment. Used to involve in post-production.
• Extensive work on ServiceCloud, Community Cloud, SalesCloud, Marketing Cloud.
• Experience working with reports and dashboards.
• Experience working with Service Console and configuring custom objects, layouts and reports.
• Experience in Salesforce Customization, Security Access, Workflow Approvals, Data Validation, data utilities, Analytics, sales, Marketing, Customer Service and Support Administration.
• Hands on experience in writing queries using SOQL and SOSL in Apex Classes and Triggers.
• Experience working with Salesforce sandbox and production environments.
• Experienced in data migration and integration with databases using Data loader and Informatica Cloud.
• Leveraged APEX Controller to make a call for external requests to retrieve data from various API’s and displayed them on to the component.
• Worked with Core Field Service Lightning features.
• Scheduling and optimization from a managed package.
• A mobile app for mobile workforce.
• Having good communication skills with strong analytical and problem-solving skills.
• Creating Custom Apps, Custom fields, Applying Sharing Rules, Handling Page Layouts, Search Layouts and Related List and defining Field Dependencies, custom buttons.
• Experienced in scripting languages like HTML, XML, CSS, AJAX and Java Script, Web Services-Axis.
• Sound knowledge in using various database objects like Indexes, Triggers, and Locks etc.
• An effective team player with excellent problem solving and interpersonal skills.
• Experience in documenting improvements and suggestions as part of Gap Analysis to improve the overall efficiency of the project

TECHNICAL SKILLS

Salesforce.com: Apex, Visual Force, SOQL, SOSL, Apex Triggers, Workflows andApprovals, Batch Apex Email Templates, Formulas, Validation Rules,Marketing cloud, AppExchange, Eclipse, Salesforce.com, Force.com IDE,Salesforce Lighting, ApexData Loader.

Web Technologies: JavaScript, XML, HTML, CSS,SOAP, WSDL, AJAX, Web Services-Axis

Databases: MYSQL, DB2, Oracle10g/9i, SQL Server 2000/2005/2008.

Operating Systems: Windows 2003/XP/2000/NT/98/95, MS-DOS, UNIX.

Programming Languages: C, C++, and C #, Java/J2EE, Servlets and PL/SQL

ETL Tools: SQL Server Reporting Services (SSRS), SQL Server Integration Services (SSIS), Informatica.

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Developer/Administrator

Responsibilities:

• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization
• Worked on various salesforce.com standard objects, such as Accounts, Contacts, Leads, Campaigns, Opportunities, Activities, Dashboards and Reports Custom Objects, Triggers, Pages, Custom Buttons, Reports, and Custom tabs.
• Implemented organizational security baseline, object and field level security to hide critical information on the profile users
• Created Custom Objects, Tabs, and Sharing Rules as per the business requirements.
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Worked on writing Test Classes for Triggers and Controller Classes.
• Maintained the functional areas of Data management, Sales forecasting, Contacts, Leads, Campaigns, Dashboards and Reports.
• Managed configuration changes in a sandbox environment and move data between environments using change sets.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
• Retrieved some data and its functionality from Third-Party API’s and displayed within the lightning component.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better
• Assisted the administrator in troubleshooting and solving problems.
• Helped to create new Salesforce applications for a variety of sales projects.
• Maintained SQL database and worked to integrate database with Salesforce applications.
• Used to manage web forms, email templates, campaigns, engagement programs, integration with Salesforce.
• Experience working with process builders and workflow approvals.
• Customized Applications, Page Layouts, Lookup Fields, Standard Related Lists, Tabs, and defined dependent Pick List.
• Used to manage access using profiles, permission sets field-level security.
• Managed users, roles, hierarchy, public groups, queues, and their respective sharing rules.
• Worked on build processes, workflow rules, approvals, email alerts, templates.
• Developed reports and dashboards.
• Demonstrated analytical skills responding to requested changes and identifying potential for customizations.
• Analyzed, defined and managed stakeholder needs.
• Worked with the SME's (Designers, Production Manager, Financial Analysts, Brand Managers, Store Managers, Project Managers and IT Managers) and conducted joint requirements planning (JRP) sessions as a facilitator to gather requirements, define business critical needs and analyze the possible technical solutions
• Helped develop use cases, project plans and to manage project scope.
• Assisted in building the business analysis process model using DFD’s.
• Evaluate, Test, and Manage New Releases.
• Experience with Field Service Lightning (FSL) is part of the Salesforce Service Cloud suite, a management tool that enhance field service management by automation and integration of tasks for agents, dispatchers and mobile employees and provided a streamlined service experience with an intelligent and productive workforce
• Developed connectors for SaaS applications to allow analysis on SaaS data in conjunction with cloud-based and traditional data sources
• With MuleSoft i connected a variety of data sources and applications, and perform analytics and ETL processes.
• Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects.
• Designed Custom tabs, Approval Processes and Auto-Response Rules for automating business logic.
• Created Relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.

Environment: Saleforce.com platform, Visual force, Apex Language, Triggers, Tableau, Agile, SOQL, Service cloud, Change Set, Standard and custom controllers, Data Loader, Force.com, Eclipse IDE Plug-in, Work Flow-Approval, Custom objects, Custom tabs, Email service, Html, Web-service (REST and SOAP).

Confidential

Salesforce Developer/Administrator

Responsibilities:

• Maintained and developed new integrations with external system, including 3rd party and custom in-house systems.
• Created and maintained system and process documentation.
• Worked as part of a cross-functional, agile development team and will work closely with the Sales and Marketing staff to understand their needs and requirements.
• Experience in requirement gathering, and involved in joint session meetings.
• Interpret business and technical requirements and developed appropriate technical solutions.
• Troubleshoot and diagnose issues in Production org and provide timely solutions
• Identify common issues and make suggestions for improvement to Salesforce development team.
• Keep users informed about system functionality and enhancements.
• Occasionally help test new features being developed.
• Responsible for designing and developing solutions utilizing the Salesforce.com platform.
• Developing Salesforce applications using the programmatic and declarative platform capabilities
• Thorough understanding, knowledge and experience with Apex, Visualforce and SOQL.
• Knowledge of web application programming technologies (HTML/CSS/JavaScript)
• Exceptional communication and writing skills.
• Used SOQL and SOSL statements within Governor Limits for data manipulation needs of the application using platform database objects.
• Maintenance of installed Managed Packages in Lightning using Apex. Experienced in using Data Migration tool called Data Loader.
• Visualforce Pages for Lightning Experience, Alternates for Java Script Codes, Sharing Visualforce pages between Classic and Lightning.
• Worked on Lightning Process builder flows, Connect API, Chatter and quick Action.
• Built Lightning Component Tab for Salesforce 1 Navigation and Custom Applications in Lightning Experience.
• Used field level security along with page layouts in Lightning to manage access to certain fields.
• Implemented the Web Services through WSDL in the Salesforce.com for outbound messaging.
• Worked on Integrating SAP and Salesforce systems using SOAP and REST API's.
• Involved in daily standup meetings, Scrum. This resulted to bring good solution to the business requirement
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Minimized code in JavaScript Controllers by adding reusable functions in Helper Component.
• Updated the APEX Controller and Helper functions regularly making the Component Context Aware as per business requirement.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.
• Used refined global search in Lightning by developing Apex classes and Controllers.
• Strong interpersonal skills.
• Good experience with chatter groups and chatter object and mobile 1 experience
• Experience in fixing view state size limit errors.
• Experience with Salesforce Sales Cloud
• Solid understanding of the Salesforce SDLC (Software Development Life Cycle)
• Experience developing solutions in a Sandbox org and then deploying them to a Production org
• Experience working both independently and in a team oriented, collaborative environment.
• Ability to collaborate with multiple teams to troubleshoot and resolve issues.
• Ability to work closely with the Sales team to support them throughout the sales cycle
• Salesforce Lightning development experience.
• Daily administration and support including but not limited to Managing multiple user setups, profiles and roles, customization of objects, fields, record types, page layouts and validations.
• Administration and support of over 250 Salesforce users.
• Extensive experience in lead case management (Web-to-Lead, Email-to-Case).
• Working with management, strategic planning & analysis staff and end-users to create and manage complex workflow rules, data validation, and triggers.
• Covert apex form to html tables to fix view state size.
• Developed Validation rules on various objects. Also created assignment rules on Lead object to assign the Leads automatically to various groups of users based on the region.
• Created Custom Objects, Tabs, and Sharing Rules as per the business requirements.
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Deployed the enhancements of Custom Objects, Fields, Triggers, Reports and Workflows in to the test and prod boxes to make them in Sync.
• Maintained the functional areas of Data management, Sales forecasting, Contacts,Leads, Campaigns, Dashboards and Reports.
• Good knowledge on Selenium,UAT Testing and Regression testing.
• Data migration and updates through the Apex DataLoader in Sales force.
• Analysed and converted business workflows to Salesforce workflows and assigned workflow alerts.
• Experience using DemandTools and People Import.
• Experience with Marketing Automation systems such as Pardot, Marketo, Marketing Cloud
• Experience working with Git, Bit bucket, Intellij, Illuminated cloud and Gearset tools.
• Extensive marketing cloud experience in creating various forms of campaigns.
• Experience working with Pardot (marketing automation system), marketo, marketing cloud.

Environment: Saleforce.com platform, Apex Language, Triggers, Visual force (Pages, Components and controllers), Agile, SOQL, Change Set, Data Loader, Force.com, Eclipse IDE Plug-in, Work Flow-Approval, Custom objects, Ajax, Custom tabs, Email service, Html, Web-service, Sharing Rules.