SUMMARY

• 8+ years of IT experience, with 7 years of experience in Salesforce CRM platform as Administrator/Developer.
• Experienced in achieving successful project completions, using SDLC Methodologies like Agile, Waterfall, and Spiral through different phases: gathering the client requirements, analyzing, designing, implementing, testing, deploying, and maintaining the project with respect to client requirements.
• Expertise in performing Salesforce Administrative Tasks: Organization Setup, User Management, Activity Management, Collaboration, Analytics, Process Automation by Creating and Customizing objects, fields, tabs, Users, Profiles, Permission Sets, Roles, Groups, Queues, Page Layouts, Record Types, Workflow and Validation rules, Approvals, and Process Builder.
• Excellent experience working across various SFDC on covering Sales Cloud, Service Cloud, Community Cloud & Marketing Cloud configuration and customization.
• Creating, Developing and Customizing Salesforce CRM applications with the help of Visualforce Pages and Components, Apex, Lightning Components, Controllers, Triggers, Classes, SOQL, SOSL, DML Statements and Salesforce APIs through Developer Console, Eclipse with Force.com Plug - ins, and Lightning App Builder.
• Extensive experience in Salesforce.com Setup, Configuration, Customization, Administration, and Data Migration and Integration tools like Apex Data Loader, Workbench.
• In-depth understanding of CRM business process that include Forecasting, Campaign Management, Lead Management, Order Management, Account Management, Case Management and Merging Management.
• Experienced in integration of Salesforce.com with external applications by using Web Services API, Metadata API, SOAP, and IBM WebSphere.
• Experience in wide range of languages and technologies such JSP/JSF, AJAX, Spring MVC Framework, HTML5, CSS3, JavaScript, and XML.
• Expert knowledge of MVC concepts, object-oriented methodologies, and approaches.
• Experienced in Sandbox Management (Like Refreshing Sandbox, Creating New Sandbox and Migrating code from one sandbox to the other) With Change Sets and good Proficiency in the deployments with ANT Migration Tool and Copado.
• Involved in Custom Integration of Outbound Messages, Reports, Custom Objects and Tabs, Email Services, Security Controls, AppExchange, Packaged and Custom Applications, Sandbox data loading.
• Committed to excellence, self-motivator, quick-learner, team-player, and a prudent developer with strong problem-solving, analytical skills and communication skills.

TECHNICAL SKILLS

• Sales/Service Clouds, Users, Profiles, Permission Sets, Record Type, Email Templates, List Views, Queues, Workflows, Validations, Approvals, Process Builders, Omni-Channel, Live Agent, Chatter, Social Media, and Call Center.
• Apex, Classes, Triggers, Visualforce, Controllers, Lightning Components, Lightning App Builder Apex Testing, Debugging, SOQL, SOSL, DML Statements, Workbench, Lightning Application and Heroku.
• VS Code, Salesforce Extension Pack, Salesforce CLI, Eclipse, Force.com IDE Plugin, Data Loader, Force.com Platform (Sandbox and Production).
• Java, Apex, HTML, CSS, JavaScript, SQL, XML
• Windows XP, Windows 7, Windows 8, Windows 10, Mac OS
• MySQL, Microsoft Access, MS SQL Server, SQL Developer
• MS Office (Word, PowerPoint, Excel, Access)

PROFESSIONAL EXPERIENCE

Confidential

Sr Salesforce Developer

Responsibilities:

• Involved in Salesforce Service Cloud Setup activities and customized applications per the business needs.
• Customized the existing web, desktop, and mobile applications with respect to the business analyst requirements, by using Visualforce Pages/Components, Lightning Components, and Aura framework to improvise the application UI and to provide business logic, functionality, utilized Apex Classes/Triggers, Controllers.
• As a team Integrated Salesforce production to Microsoft platform bi-directionally using APIs such as REST and SOAP to Map and fetch data in real-time.
• Converted Salesforce classic Visualforce pages into Lightning using Lightning Components and Lightning App builder.
• Responsible for developing Salesforce Lightning applications using Lightning Components, Controllers and Events and used custom CSS in the components .
• Built reusable UI/UX components with Lightning component framework and responsible for Maintenance of installed Managed Packages in Lightning using Apex.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Integrated Informatica with Salesforce to ensure data integrity through the appropriate use of de-duping, loading, and exporting Data.
• Implemented Quote-to-Cash solution using APTTUS CPQ, Involved in CPQ (Configure, Price & Quote) design and mapped to the Salesforce custom objects and involved in Apttus Advanced Workflow Approvals.
• Involved in creating user roles and Hierarchy. Creating automatic case capture from partner website using Web-to-Case
• As Worked on Service Cloud. Accordingly, Implemented Customer, Partner Self-Service Portals to provide the access into Salesforce production for Customers/Partners to check due dates, invoice information, and other details.
• Implemented Live Agent customer service and customized chat windows, buttons, and pages.
• Used Salesforce1 Simulator to test how Lightning components work on the simulator.
• Created test cases from requirements and then transformed them into Apex Test Classes to ensure proper coverage of Apex Classes and Triggers.
• Developed the functional test plans, test Scenarios, test cases, test scripts and Performed User Acceptance test (UAT).
• Used sandbox for testing and migrated code to the deployment instance using Change Sets.
• Resolved the Cases and supported the team on urgent bases, implementation and working with real-time troubleshooting.

Environment: Salesforce.com, Lightning Framework, Apex, Visualforce, Triggers, Custom Objects, Custom Tabs, Email Services, Sandbox Data loading, Live Agent, Workflow, Validation Rules, SOSL, SOQL, AppExchange, Data Loader, Report, Dashboard, Force.com IDE.

Confidential

Salesforce Developer

Responsibilities:

• Defined Lookup and Master-Detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created Custom Profiles, Public Groups and Roles to distribute user rights and functionality.
• Designed and developed the Custom objects, Formula fields, Validation Rules, Page Layouts, Lightning components, and Visualforce pages to suit to the needs of the application.
• Developed design documents for Data Loader-based integration.
• Restricted ability to export Reports and view encrypted fields.
• Updated Process Builder, related fields, and Workflows.
• Updated Workflows and created Email Alerts and custom Email templates.
• Restricted API access for specified Profiles based on business needs.
• Involved in project technical design plan, conversions, mapping, and configuration of portions of the SFDC application.
• Used sandboxes for testing and migrated code to the production instance using Github and AutoRabit.
• Built custom Lightning components for Small Group department.
• Integrated with external system using Web Services Callouts for cleansing addresses and saved the data in Salesforce.com.
• Utilized expertise in front-End development technologies such as HTML, XHTML, CSS, and JavaScript to enhance interactivity.
• Integrated the SOAP and REST-based Web Services for extracting the data from external systems to display in Lightning pages.
• Handled validations on client side using validation controls and custom validations in JavaScript.
• Provided support for ongoing Salesforce.com maintenance and administration services including periodic data cleansing, custom object management, Workflow, and triggers.
• Developed and configured various Reports for different user Profiles based on the access needs of the organization.

Environment: Salesforce.com, Lightning Framework, Apex, Visualforce, Triggers, Custom Objects, Custom Tabs, Email Services, Sandbox Data loading, Live Agent, FSL, Workflow, Validation Rules, SOSL, SOQL, AppExchange, Data Loader, Report, Dashboard, AutoRabit, GitHub.