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Salesforce Developer Resume

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SUMMARY

  • 7 years of professional experience in Salesforce CRM Software Designing, Developing, Administration, Testing, and Business Analysis.
  • Salesforce Customization, Security Access, Workflow Approvals, Data analytics, Sales, Marketing, Customer Service and validation.
  • Worked with force.com standard objects like Accounts, Contacts, Leads, Cases, Opportunities and Campaigns, as well as created custom objects to meet the business’ needs.
  • Configured Salesforce Workflow Assignment, Validation Rules, Assignment rules, Approval Processes, etc.
  • Experience in SOQL, SOSL, and Anonymous Apex DML.
  • Built various Reports, and Dashboards, Page Layouts, Custom Objects and Fields to help manage book of business.
  • Worked on designing role - based and profile-based Page Layouts, granting field-level security access for objects via permission sets and/or profiles.
  • Implemented security and sharing rules at object, field, and record levels for different users across the organization.
  • Created and configured Chatter Feed, Notifications, Picklists, Workflow alerts & actions. Created status transitions at the back end.
  • Used workbench for queries, data manipulation, exports, etc.
  • Performed a variety of administrative tasks such creating users, roles, profiles, permissions and email services.
  • Expertise in implementing role hierarchies and sharing rules in the org.
  • Provided administrative support in production for Salesforce CRM and Field Service Lightning.
  • Engaged in data migration practices using Apex Data Loader, Import Wizard, SFDC Data Export and other third-party tools.
  • Deployed and integrated AppExchange applications with third party applications.
  • Worked with Eclipse IDE and automated force.com application using Selenium Web driver.
  • Maintained the TeamCity runs for regression suites for Salesforce applications.
  • Worked with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex Programming Language.
  • Highly motivated team player with analytical, organizational and technical skills, adept to constantly shifting priorities, and dynamic environment challenges.
  • Excellent written and social communication skills
  • Worked in Agile software development life cycle, (development, deployment and releases).
  • Created and deployed Managed Packages from the release branch to QA and PROD environments.
  • Batch job permission set (add in client)

TECHNICAL SKILLS

  • Force.com. Sales Cloud, Service Cloud
  • Service Requests, Activities, Opportunities, Quotes, Proposals, Order Management, Campaign Management, Case Management, Contract Management and Pricing Approval.
  • SFDC Standard and Custom Object Configuration: Campaigns, Leads, Accounts, Contacts, Opportunities, Price Books, Products, Assets, Contracts, Cases, Solutions, Ideas, Queues, and Quotes.
  • Page Layout Creation: Fields, Related List customization, Record Types, Field-level and Object-level security, role hierarchies, sharing models.
  • Workflow: time-dependent actions, field updates, email alerts, task creation
  • Reports, Dashboards, Formula Fields and Cross Object Formula Fields
  • Configuration Skills, Overall User Management, Security and Sharing Model
  • Translation Workbench.
  • Atlassian Confluence, Visio, Excel, SharePoint
  • Agile (Scrum) and Waterfall SDLC.
  • Jira, Rally, Lean kit.
  • JAVA, .NET languages, Python(familiar), Software Testing.
  • Estimations, Project planning and execution; Task management, Status tracking and reporting; Risk mitigation, Cross-functional team coordination, Impact Analysis, Change Management.
  • Selenium Web Driver Automation with JAVA, PERFECTO, SOAP, RESTFUL, POSTMAN and SWAGGER.
  • Oracle, MySQL, Workbench, SQL transmitter (plugin)
  • Homegrown hybrid frameworks (TAF), Data-Driven, Keyword-Driven, Behavior Driven Development (BDD) and Page Object Model, page factory, Hooks, Junit, TestNG, Page Wrapper.
  • CRM, UX, Field Service Lightning, Integrations.
  • Lightning Components, Flows, Process builders, Field Service Lightning, Book Appointments, PC Miler (Distance Calculation), Reports, Dashboards, Apex, SOQL Queries, Alerts & Chatter feed notifications, Pusher (Pub-sub), Twilio (Texting and Robocalls).

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Developer

Responsibilities:

  • Engaged in designing and developing technical solutions to meet business requirements in accordance with modern technical standards.
  • Solicited user feedback, advocating for the customer, socializing ideas for improvement, discovering and solutioning complex business challenges, introducing new features.
  • Mocking test data in backend and automating all workflows via Desktop and Mobile platforms.
  • Reviewed code written by peers.
  • Created flows in Miro board and shared with business and team during core hours.
  • Built custom reports, dashboards, and workflows in Salesforce Field Service Lightning (FSL) Managed package.
  • Ensured custom metadata, custom settings for FSL objects that contain proper data for pilot stores and Job Codes for all users in salesforce.
  • Owned Omni channel stores numbers and maintains custom metadata for FSL service provisioning.
  • Integrated the project with nightly test runs through the TeamCity Continuous Integration tool.
  • Worked collaboratively with various teams for end-to-end, integration testing and interacting with Business Partners. Handled communication and cross-team collaboration to avoid overlap / potential design conflicts.
  • Worked closely with the application architect to develop solid testing solutions by understanding the entire flow of the application to make sure it is working as expected through all scenarios.
  • Worked towards future-proofing the architecture by validating various inputs against expected desired outputs.
  • Contributed POC on Dispatcher License to leverage the Gantt chart, and later refactored into triggers.
  • Delivered cost-effective recommendations such as removing licenses from idle users.
  • Communicated automation goals, priorities, and statuses across the organization. Contributed to Quality process initiatives to ensure quality of deliverables.
  • Developed, redesigned, and maintained our in-house Automation framework for re-usability that utilizes Selenium WebDriver, Java, Maven, Cucumber and REST API integrations, utilized GitHub for source control.
  • Validated code by writing and executing Apex scripts, SOQL/SQL queries, and JSON calls via Postman/Swagger and through manual and automated test scripts.
  • Developed the process for closure document reporting and analysis facilitating better communication with the team, stakeholders, and the business.
  • Demonstrated new functions with the business and ensured User Stories get reviewed and accepted by the Product Owner.
  • Coordinated with the support team to investigate end-user’s technical problems gathering manual steps in incident tickets to reproduce in production and validate post a hotfix deployment.
  • Practiced Dual Track Agile Software Development Life Cycle (SDLC), collaborating on design sessions, defining Acceptance Criteria, and evaluating testing/development efforts.

Environment: Salesforce, Eclipse, GitHub, Selenium Web driver, TeamCity, Workbench, Microsoft PowerApps, Sybase, Enterprise Service Bus (ESB) Services.

Confidential

Salesforce Developer

Responsibilities:

  • Interacted with various business user groups for gathering the requirements for Salesforce implementation and documentation.
  • Worked in Agile environment with weekly releases to Prod.
  • Designed and configured Salesforce CRM environment and layouts.
  • Involved in migrating a legacy system into Salesforce CRM.
  • Worked with various salesforce.com standard objects i.e. Accounts, Contacts, Case, Leads and Opportunities.
  • Created various price books, Quotes for various accounts (clients).
  • Enabled Chatter to effectively communicate among the users in the organization.
  • Created new custom objects and object relationships to the needs of the business.
  • Used SOQL & SOSL for data fetching and manipulation as needed by the application.
  • Used Picklists, and Record Types to enforce data quality.
  • Reported and configured Dashboard components with scheduled refresh intervals.
  • Created email templates to best serve the clientele.
  • Responsible for creating metrics, health statistics and reports using automated systems
  • Actively engage in research to improve process efficiency and product scalability.
  • Worked on creation and cloning of profiles for different users (customer relations Manager, Customer Relations Analyst) assigning permissions to provide editing and processing capabilities in Case Management.
  • Deployed code to production along with UAT and validation.
  • Worked with timely Prod releases, created SFDC release packages with CLI commands and deployed the code to the environment (QA/PROD)
  • Performed audit reporting on monthly basis for unintended changes in PROD outside the release window.
  • Processed Change Requests & Incident Tickets which belong to product teams and applying the appropriate data changes in PROD and lower environments.
  • Scheduled and maintained batch jobs and provisioning of Service Resources and assigned to Service Crews.
  • Tracked TeamCity test class failures and test code coverage errors, escalating to product teams.
  • Refreshed Sandboxes with Own Backup and OrgTools (Full, Partial, Config only and Development).
  • Conducted and participated in brown bag sessions on upcoming technologies, Salesforce tools, Salesforce Trailhead, methodologies and application-appropriate frameworks.

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