Salesforce Developer Resume
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SUMMARY
- 7 years of professional experience in Salesforce CRM Software Designing, Developing, Administration, Testing, and Business Analysis.
- Salesforce Customization, Security Access, Workflow Approvals, Data analytics, Sales, Marketing, Customer Service and validation.
- Worked with force.com standard objects like Accounts, Contacts, Leads, Cases, Opportunities and Campaigns, as well as created custom objects to meet the business’ needs.
- Configured Salesforce Workflow Assignment, Validation Rules, Assignment rules, Approval Processes, etc.
- Experience in SOQL, SOSL, and Anonymous Apex DML.
- Built various Reports, and Dashboards, Page Layouts, Custom Objects and Fields to help manage book of business.
- Worked on designing role - based and profile-based Page Layouts, granting field-level security access for objects via permission sets and/or profiles.
- Implemented security and sharing rules at object, field, and record levels for different users across the organization.
- Created and configured Chatter Feed, Notifications, Picklists, Workflow alerts & actions. Created status transitions at the back end.
- Used workbench for queries, data manipulation, exports, etc.
- Performed a variety of administrative tasks such creating users, roles, profiles, permissions and email services.
- Expertise in implementing role hierarchies and sharing rules in the org.
- Provided administrative support in production for Salesforce CRM and Field Service Lightning.
- Engaged in data migration practices using Apex Data Loader, Import Wizard, SFDC Data Export and other third-party tools.
- Deployed and integrated AppExchange applications with third party applications.
- Worked with Eclipse IDE and automated force.com application using Selenium Web driver.
- Maintained the TeamCity runs for regression suites for Salesforce applications.
- Worked with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex Programming Language.
- Highly motivated team player with analytical, organizational and technical skills, adept to constantly shifting priorities, and dynamic environment challenges.
- Excellent written and social communication skills
- Worked in Agile software development life cycle, (development, deployment and releases).
- Created and deployed Managed Packages from the release branch to QA and PROD environments.
- Batch job permission set (add in client)
TECHNICAL SKILLS
- Force.com. Sales Cloud, Service Cloud
- Service Requests, Activities, Opportunities, Quotes, Proposals, Order Management, Campaign Management, Case Management, Contract Management and Pricing Approval.
- SFDC Standard and Custom Object Configuration: Campaigns, Leads, Accounts, Contacts, Opportunities, Price Books, Products, Assets, Contracts, Cases, Solutions, Ideas, Queues, and Quotes.
- Page Layout Creation: Fields, Related List customization, Record Types, Field-level and Object-level security, role hierarchies, sharing models.
- Workflow: time-dependent actions, field updates, email alerts, task creation
- Reports, Dashboards, Formula Fields and Cross Object Formula Fields
- Configuration Skills, Overall User Management, Security and Sharing Model
- Translation Workbench.
- Atlassian Confluence, Visio, Excel, SharePoint
- Agile (Scrum) and Waterfall SDLC.
- Jira, Rally, Lean kit.
- JAVA, .NET languages, Python(familiar), Software Testing.
- Estimations, Project planning and execution; Task management, Status tracking and reporting; Risk mitigation, Cross-functional team coordination, Impact Analysis, Change Management.
- Selenium Web Driver Automation with JAVA, PERFECTO, SOAP, RESTFUL, POSTMAN and SWAGGER.
- Oracle, MySQL, Workbench, SQL transmitter (plugin)
- Homegrown hybrid frameworks (TAF), Data-Driven, Keyword-Driven, Behavior Driven Development (BDD) and Page Object Model, page factory, Hooks, Junit, TestNG, Page Wrapper.
- CRM, UX, Field Service Lightning, Integrations.
- Lightning Components, Flows, Process builders, Field Service Lightning, Book Appointments, PC Miler (Distance Calculation), Reports, Dashboards, Apex, SOQL Queries, Alerts & Chatter feed notifications, Pusher (Pub-sub), Twilio (Texting and Robocalls).
PROFESSIONAL EXPERIENCE
Confidential
Salesforce Developer
Responsibilities:
- Engaged in designing and developing technical solutions to meet business requirements in accordance with modern technical standards.
- Solicited user feedback, advocating for the customer, socializing ideas for improvement, discovering and solutioning complex business challenges, introducing new features.
- Mocking test data in backend and automating all workflows via Desktop and Mobile platforms.
- Reviewed code written by peers.
- Created flows in Miro board and shared with business and team during core hours.
- Built custom reports, dashboards, and workflows in Salesforce Field Service Lightning (FSL) Managed package.
- Ensured custom metadata, custom settings for FSL objects that contain proper data for pilot stores and Job Codes for all users in salesforce.
- Owned Omni channel stores numbers and maintains custom metadata for FSL service provisioning.
- Integrated the project with nightly test runs through the TeamCity Continuous Integration tool.
- Worked collaboratively with various teams for end-to-end, integration testing and interacting with Business Partners. Handled communication and cross-team collaboration to avoid overlap / potential design conflicts.
- Worked closely with the application architect to develop solid testing solutions by understanding the entire flow of the application to make sure it is working as expected through all scenarios.
- Worked towards future-proofing the architecture by validating various inputs against expected desired outputs.
- Contributed POC on Dispatcher License to leverage the Gantt chart, and later refactored into triggers.
- Delivered cost-effective recommendations such as removing licenses from idle users.
- Communicated automation goals, priorities, and statuses across the organization. Contributed to Quality process initiatives to ensure quality of deliverables.
- Developed, redesigned, and maintained our in-house Automation framework for re-usability that utilizes Selenium WebDriver, Java, Maven, Cucumber and REST API integrations, utilized GitHub for source control.
- Validated code by writing and executing Apex scripts, SOQL/SQL queries, and JSON calls via Postman/Swagger and through manual and automated test scripts.
- Developed the process for closure document reporting and analysis facilitating better communication with the team, stakeholders, and the business.
- Demonstrated new functions with the business and ensured User Stories get reviewed and accepted by the Product Owner.
- Coordinated with the support team to investigate end-user’s technical problems gathering manual steps in incident tickets to reproduce in production and validate post a hotfix deployment.
- Practiced Dual Track Agile Software Development Life Cycle (SDLC), collaborating on design sessions, defining Acceptance Criteria, and evaluating testing/development efforts.
Environment: Salesforce, Eclipse, GitHub, Selenium Web driver, TeamCity, Workbench, Microsoft PowerApps, Sybase, Enterprise Service Bus (ESB) Services.
Confidential
Salesforce Developer
Responsibilities:
- Interacted with various business user groups for gathering the requirements for Salesforce implementation and documentation.
- Worked in Agile environment with weekly releases to Prod.
- Designed and configured Salesforce CRM environment and layouts.
- Involved in migrating a legacy system into Salesforce CRM.
- Worked with various salesforce.com standard objects i.e. Accounts, Contacts, Case, Leads and Opportunities.
- Created various price books, Quotes for various accounts (clients).
- Enabled Chatter to effectively communicate among the users in the organization.
- Created new custom objects and object relationships to the needs of the business.
- Used SOQL & SOSL for data fetching and manipulation as needed by the application.
- Used Picklists, and Record Types to enforce data quality.
- Reported and configured Dashboard components with scheduled refresh intervals.
- Created email templates to best serve the clientele.
- Responsible for creating metrics, health statistics and reports using automated systems
- Actively engage in research to improve process efficiency and product scalability.
- Worked on creation and cloning of profiles for different users (customer relations Manager, Customer Relations Analyst) assigning permissions to provide editing and processing capabilities in Case Management.
- Deployed code to production along with UAT and validation.
- Worked with timely Prod releases, created SFDC release packages with CLI commands and deployed the code to the environment (QA/PROD)
- Performed audit reporting on monthly basis for unintended changes in PROD outside the release window.
- Processed Change Requests & Incident Tickets which belong to product teams and applying the appropriate data changes in PROD and lower environments.
- Scheduled and maintained batch jobs and provisioning of Service Resources and assigned to Service Crews.
- Tracked TeamCity test class failures and test code coverage errors, escalating to product teams.
- Refreshed Sandboxes with Own Backup and OrgTools (Full, Partial, Config only and Development).
- Conducted and participated in brown bag sessions on upcoming technologies, Salesforce tools, Salesforce Trailhead, methodologies and application-appropriate frameworks.