SUMMARY

• Over 6 years of experience in the Salesforce.com space that includes Administration, Configuration, Customization and Implementation.
• Proficient with understanding of CRM business processes - Account, Contact, Opportunity, Lead, and Campaign, Activities, Case Management and Knowledge management.
• Hands on experience in designing of custom objects, custom Tabs, custom fields, picklist, Role-Based Page Layouts, Workflow Alerts & Tasks, Validation Rules, Approval Processes, Custom Reports, Report Folder, Report Extractions to various formats, design of visual force page, record types, dashboards and email generation according to application requirements.
• Experience in customizing Security Access, Workflows, Data Validation, Analytics, Sales, Marketing, Customer Service and Support Administration.
• Developed reports, dashboards, and processes to continuously monitor data quality and integrity
• Understanding of the SFDC data model, building custom object from schema builder and managing field records, creating master-detail and lookup relationships according to the functional requirement.
• Designed junction objects and implemented various advanced fields like Picklist, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows and Approval Processes or automated alerts, field updates, and email generation according to application requirements.
• Interacted with various business team members to gather and documented the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Visual Studio Code.
• In-depth experience in Data Migration tools like Force.com Apex data loader, Import Wizard, REST, SOAP, Informatica Cloud Import Tool and Force.com Explorer.
• Hands on experience in implementing Security/Sharing Rules, Permission Sets, Field Level Security, Record Level Security, Profiles, Roles and Resource monitoring at different hierarchical level of organization.
• Detailed knowledge and experience on SFDC CRM business processes for automation, Sales Cloud, Service Cloud, Chatter and App-exchange.
• Batch and Schedule Apex Programs.
• Proficient with tools like Visual Studio Code, Developer Console for developing, customizing of Apex classes, visual force pages, Code coverage and changing meta-data components, Force.com Explorer and Workbench.
• Experience with source control/Methodologies tools ANT, Agile accelerator, JIRA, Rally and SVN and managed, built Salesforce code from the repository.
• Strong work ethic with desire to succeed and make significant contributions to the organization.
• Impact of on Process Management Improvement and Reengineering using ETL tools for Data clearing, Mapping Modeling.
• Having experience on support projects providing solutions to Level-1, Level-2 and Level-3 tickets
• Defined assignment rules to route case request to appropriate case support queues.

TECHNICAL SKILLS

Salesforce CRM: SOQL & SOSL Language, Visualforce Pages, Components, Sales, Service, Ant based Force.com Migration Tool, Workflow rules, Approval Process, Profiles, Permission Sets, Role Hierarchy, Validation Rules, Custom objects, Relationships, Page Layouts, Search Layouts, Record Types, Reports, Dashboards, lightning, lightning Components

Force.com Tools: Workbench, Data Loader

Web Technologies: Standard objects, Workflow & Approvals,, Profile, Data Loader, Offline Edition, Integration, migration, Reports, Dashboards, SOQL, SOSL, Custom objects, S-Controls

PROFESSIONAL EXPERIENCE

Confidential - Windsor, CT

Salesforce Lightning Administrator

Responsibilities:

• Maintains multiple user profiles, role hierarchy, security, and sharing rules, and other Salesforce.com out-of-the-box access features
• Perform data integrity (rules and merging records) functions establishing proper ownership and record type maintenance in accordance with sales territories
• Created Workflow Rules, Validation rule, Approval Process, Process Builder, Flows in Lightning, Tasks, Email Alerts, Field Updates, and Outbound Messages to manage the Workflow & Approvals.
• Supports the training department with new material for end users on the Salesforce.com application. When called upon, help to train the new and existing users how to use SFDC and related applications
• Conduct QA Tests on changes to Salesforce.com deployment including managing multiple sandbox instances
• Worked on Lightning component Process Builder to automate task for Salesforce1 users.
• Create and maintain documentation on processes, policies, application configuration and help related materials for users
• Work with Data Integrity and Duplicate Management to help clean and dedupe lead, contact and account data
• Participate in with user requirement sessions and document user requirements to address changing business needs. Review design approach with Product Manager
• Build strong understanding of SFDC best practices and functionality
• Keep abreast of new of new SFDC features and functionality, and provide recommendations for process improvements
• Interacted with various business team members to gather and documented the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns,
• Coordinated with users to determine requirements and prepared design documents.
• Performed detailed analysis of technical and business requirements
• Reports and Opportunities.
• Closely worked with SalesForce.com consultants while implementing the solutions for the requirements.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, and Components, to suit to the needs of the application.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules, Components.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Involved in field & page layout customization for the standard objects like Account, Contact, and Leads.
• Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.
• Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules, Components.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.

Environment: Force.com Platform, Visual Studio Code IDE, Standard Objects, Custom Objects, Custom Fields, Lookup Relationship, Page Layouts, Validation Rules, Reports, Dashboards, Apex Data Loader, Informatica, data loader and Workbench.

Confidential, Rockford, IL

Salesforce Administrator

Responsibilities:

• Proficiency in administrative tasks like Creating Roles, Profiles, Users, Email Services, Page Layouts, Workflow Alerts, Actions and Approval Processes.
• Configuration of user security permission in compliance with organizational need such as security model, managing Profiles, Permission sets, Field Level Security and implemented sharing settings using roles, public group, org-wide default, role hierarchy and sharing rules.
• Good Experience in using SOQL for Querying and SOSL for searching Data.
• Having a good knowledge in Development using Visual force pages, Apex programming, Standard Controllers, Custom Controllers and Controller Extensions.
• Assisted on sales calls with information regarding Salesforce and custom solutions to potential consumers.
• Developed user stories, gathered requirements, and delivered them to the customer in a timely manner.
• Helped design an out of box and customizable salesforce infrastructure for the client.
• Customized various Salesforce.com Standard Objects Leads, Account, Contact, Opportunity, Activities and custom objects.
• Customized application business logic using declarative programming like Formula fields, Validation rules.
• Established objects relationships between various objects using Master-Detail, Lookup, self and Junction Objects.
• Performed configuration like creating Users, Profiles, Roles, Field-level security and sharing rules.
• Primarily involved in developing prototype of the application as proof of concept (POC) for business team and as a guideline for development team.
• Facilitated and led group discussions to elicit requirements in Joint Application Development (JAD) sessions by communicating with documented business requirement document working prototype and work flow diagrams.
• Deployed, configured and supported the prototype application for its demo /UAT for various line of business from various cities, prepared deck for UAT & gathered feedback and followed up with further updates on the prototype and related documents.
• Primarily involved in developing use case document for the application, traceability matrix, system requirement specification (SRS) and presentations for proposed solutions.

Environment: Saleforce.com Platform, Data Loader, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Windows.