SUMMARY

• Over 8 years of IT experience in Software Development which includes 5 years of experience working on Salesforce.com CRM Sales Cloud and Service Cloud using Visual force an Apex as Salesforce Developer and Administrator.
• Experience in capturing client requirement, Designing, Development, Configuration, Implementation and Salesforce applications.
• Involved in various stages of Software Development Life Cycle (SDLC).
• Extensive work experience in designing custom objects, custom fields, Page layouts, custom Tabs, custom reports, report folders, report extractions to various formats Snapshots, Dashboards.
• Experience in Salesforce Integration for Data Integration/Synchronization/Replication from Sales force to external systems like Oracle and SQL server.
• Extensive experience in developing Apex Language, APEX classes, Triggers, Visual Force pages, Controllers, writing Workflows, Force.com API.
• Experience in Data Migration using Import Wizard, Workbench and other integration tools like Apex Data Loader, Data Loader.io, Excel Connector, SFDC Data Export, Mass Delete.
• Strong working experience with various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Quotes, Cases, Leads, Campaigns, Reports and Dashboards.
• Hands on experience in SFDC development using Apex classes and Triggers, Components, Visualforce, Integration, Reports, SOQL, SOSL, Process Builder and Flows.
• Proficiency in performing SFDC Administrative tasks like creating Profiles, consigning Roles, validation rules, Users, Page Layouts, Cases, Record Types, Email Services, Workflows, Approvals, Custom Reports, Dashboards, Custom objects, Fields and role based page layouts.
• Thorough knowledge in the security and sharing model which is used to finely control the user's access to different data.
• Expertise in working on Scheduled jobs and APEX Batch jobs and executed approval processes, e - mail services and workflows via customization.
• Experience implementing OWDs, Role Hierarchies and Sharing Rules for system security design.
• Experience in using the Workbench tool for SOQL queries, SOSL and the REST Explorer.
• Experience in Apex coding for the implementation of complex business logic with in Governor Limits.
• Experience on Lightning components and Lightning Applications.
• Integrated Marketing Cloud instance and Sales cloud Instance using marketing cloud connect to personalize Marketing campaigns and provide services for email, mobile, social, and online marketing.
• Worked on various AppExchange products like DocuSign, Dupe Blocker, Pardot, EchoSign, Conga Composer and Apttus according to the needs of the organization.
• Extensive experience in data migration and integration using Apex Data Loader, Jitter bit Data Loader, Salesforce Workbench.
• Wide exposure to Test Management tools such as Jira, Rally, and Test Director.
• Hands on Experience of Salesforce Web Services API like REST & SOAP.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce.com platform, Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force (Pages, Components and Controllers), Apex Data Loader, Workflows & Approvals S-Controls, Apex Web Services, Apex Explorer, AJAX, Dashboards, Reports, Analytic Snapshots, Custom Objects, Eclipse with Force.com Plug-in.

Salesforce Tools & Integration Tools: Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production)

Languages: Apex, Java

Web Technologies: HTML, XML, JavaScript, CSS

Databases: MS SQL Server 2008/2005, MS Access, Oracle 11g.

Operating Systems: MS-Windows XP/ME/98/95/2000/NT 4.0, MS Windows

Packages: MS Office, MS Outlook, MS Access.

Project Management: Agile/Scrum, SDLC, Waterfall

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Developer

Responsibilities:

• Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, App-exchange applications .
• Worked extensively on Salesforce.com standard objects like Accounts, Contacts, Opportunities, and Cases.
• Involved in administering, configuring, maintaining Salesforce.com application user profiles, roles, Permissions, generating security tokens, validation Rule, upgrade installation .
• Hands on experience on Sales force Lightning for Customizing Reports and Dashboards for business use.
• Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Involved in using Lightning, process builder and workflows.
• Developed Apex Language, Apex Classes, Apex Triggers and Lightning components for various functional needs in the application.
• Wrote Custom Formula fields and Validation rules, Escalation rules to escalate the cases.
• Developed Workflow Rules and Approval Process for some fields.
• Responsible for migrating existing data (Accounts, Contacts, Events and Tasks) from legacy systems to Salesforce.com using data Loader.
• Implemented minor enhancements on standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Dashboards and Reports. Modification of Lead assignment rules, workflows.
• Expertise in Visual Force, APEX Triggers and APEX Testing. Designed Visual Force pages with custom controllers and controller extensions to build custom user interfaces.
• Experience in integrating external web systems with salesforce using REST and SOAP web services.
• Experienced in deployments of Apex and VF pages across DEV, Test and Production instances.
• Effective work of Data Migration using Import/Export wizard and Apex Data Loader for bulk import or export of data from Salesforce.com objects. Developed Apex triggers, controllers, test methods, visual force pages in sandbox and deployed with more than 85-100% for test code coverage.
• Designed User Interfaces for Salesforce users as per requirements and allowing users' access to record types and reports in Salesforce.
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
• Responsible for enabling network-based security and organization-wide list of trusted IP address.
• Created the workflows for automated lead routing, lead escalation and email alerts.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.

Environment: Salesforce CRM, Apex Language, Apex Classes, triggers, Visualforce Pages, Workflow & Approvals, Reports, Custom Objects, Lightning UI, Classic UI, Custom Tabs, Email Services, Sandbox Data loading, Eclipse IDE Plug-in, HTML, Java Script, jQuery, CSS, XML, Web Services, SOAP, UI, Eclipse, SOQL.

Confidential, Florida

Salesforce Developer

Responsibilities:

• Worked on Salesforce.com Application Setup activities and customized the Job-science to match the functional needs of the organization.
• Interacted with various business user groups for gathering the requirements for Salesforce.com CRM implementation.
• Effectively used the out of box Salesforce functionality to manage Campaigns, Opportunities, Cases and Events.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Written SOQL query language necessary for the application in Apex Language, Apex Classes and Triggers.
• Implemented Web-to- Lead and Web-to- Case automation.
• Written Test Classes to meet Unit testing before migrating from Sandbox to Production environment.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Created new custom objects, assigned fields, Dependent Pick-lists, Record lists, Custom tabs, Components and Custom Apps.
• Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities and Customized Objects for Layouts, record types and validation rules.
• Implemented Field Level Security for sensitive data holder fields.
• Created Summary reports, Matrix reports, Charts and Dashboards to assist the business team.
• Worked on supporting tickets in the following area: Roles, Profiles, Access Settings, Workflow Rules, Validation, creation and modification of fields and page layouts, upload of data.

Environment: SalesForce.com CRM Application Platform, Apex Language, Apex classes, Visualforce, S-Controls, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Eclipse, HTML, Java Script, jQuery, Data Loader, SOQL.