SUMMARY

• Enthusiastic Salesforce Developer/Administrator with over 6 years of experience with a demonstrated history of working in the cloud computing software industry . Proactively investigates , learns , and incorporates new releases in salesforce and emerging technologies and methods, leading to more efficient work.
• Expertise in developing, customizing, and configuring, Salesforce CRM applications using Apex Classes, Apex Triggers, Visualforce Pages & Components, Standard & Custom Controllers, Controller Extensions, Test Classes, SOQL & SOSL Queries and Apex Web Services through Developer Console & Visual Studio Code.
• Expertise in performing Salesforce Administrative Tasks: Organization Setup, User Management, Lead/Contact/Opportunity Management; creating or customizing objects/fields/tabs, Users, Profiles, Permission Sets, Roles, Groups, User Queues, Quick texts, Quick Actions, Page Layouts, Reports & Dashboards and achieving Process Automation through Workflows, Lightning Flows, Approvals and Process Builder.
• Experience working with Data Management tools like Data Loader, Workbench; Release Management tools like Copado and Migration/Deployment tools like Salesforce CLI, SalesforceDX, ANT Migration Tool and Git.
• Integrated external ERP Systems like SAP and Oracle with Salesforce using Salesforce Connect by mapping data tables to External Objects for enhanced customer service and higher data accuracy.
• Good understanding of Lightning Component Library and SLDS classes (Lightning Design System); integrated custom - built Lightning Web Components and replaced existing Aura Components on the Salesforce platform using Lightning Component Framework, modern web stack (modern JavaScript, HTML, CSS) and native web browser engine.
• Implemented two-way Integrations using REST & SOAP based web service APIs to allow external Java based applications invoke Apex classes & methods.
• Well versed with setting up and fully implementing Service and Community Clouds including deploying Service Cloud functionalities like Telephony
• Designed Test classes to meet code coverage requirements then deployed components/code from Sandbox to Staging and Production environments using Change sets, Visual Studio Code and Salesforce CLI.
• Adhered to Apex coding best practices like bulkifying code & helper methods, implementing null checks, using collections and streamlining multiple triggers on the same sObject.
• Successfully achieved project goals using SDLC Methodologies like Waterfall and Agile; took active initiative in backlog grooming meetings, daily stand-ups, retrospective meetings and helped other developers, testers and programmers with troubleshooting and recovery.

TECHNICAL SKILLS

• Salesforce Mobile App, Sales Cloud, Service Cloud, Community Cloud, Lightning App Builder, Field Service Lightning, AppExchange, Visualforce pages, Visual force Components and Controllers.
• Apex, C, C#, Java
• JavaScript, Unix Shell scripts- csh, bash
• Developer Console, Visual Studio Code, Salesforce CLI, Eclipse IDE, Force.com IDE, Force.com ANT Migration Tool, Workbench, Data Loader, Data Import Wizard
• HTML, CSS, JavaScript, XML, jQuery
• PL/SQL, MS SQL Server, MySQL
• GitHub, Sandbox

PROFESSIONAL EXPERIENCE

Salesforce Developer

Confidential, Atlanta, GA

Responsibilities:

• Interacted directly with clients , managers, and end users as necessary to analyze project objectives and capability requirements, including specifications for user interfaces , customized applications, and interactions with internal Salesforce instances.
• Worked on Salesforce Lightning Process Builder to effortlessly automate Business Processes. Developed reusable UI Components with Lightning Component Framework.
• Used Salesforce Lightning Inspector to debug the lightning components during the development process.
• Loaded data with Apex Data Loader and prevented data corruption and solved localization issues during the data loading process.
• Retrieved external data in real time with Lightning Connect to integrate with legacy systems like SAP, Microsoft, and Oracle.
• Expertise in advanced APEX/Visualforce development , including high volume data processing , managed packages , community portals and metadata API .
• Designed various Apex Triggers , Apex Classes , Controllers and Extensions for various business needs; worked on Page Layouts , Record types , Lightning Record Pages , Validation rules , Workflow rules and Process Builder to accomplish business automation.
• Written Sharing rules for data security on various Objects, for records visibility across various users in the organization based on role hierarchy using Criteria-Based, Owner-Based and Apex Managed Share.
• Widely used Agile Scrum method to reach our business team goal by gathering day to day requirements and re- prioritized them into different sprint cycles and building them using Force.com platform.
• Controlled different environments of the Salesforce org by creating sandboxes like Developer, Developer Pro, Partial copy and Full; extensively used Change Sets , Force.com IDE , ANT Migration tool and Managed Packages to deploy the configuration and Meta-data from Sandboxes to Production Org.
• Used Bitbucket, JIRA for setting up code repository and version controlling ; collaborated with the team through Outlook and GoToMeeting.
• Employed Salesforce Lightning Inspector to debug the lightning components during the development process; executed User Acceptance testing (UAT) process using UAT scripts for assessing the functionality and reliability of component based on real-world scenarios.

Environment : Salesforce.com IDE, Service Cloud, Sales Cloud, SOAP, SOQL and SOSL, Visualforce, APEX Classes, APEX Triggers, Workflows, Reports and Dashboards, CSS, HTML, JSP, jQuery, Data Loader, Data Import wizard, Migration Tool, Web services API, Validation Rules & Formulas, Migration tool, Email services, Security Controls, Sandbox, Production, Jenkins and Bitbucket.

Salesforce Developer

Confidential, College Park, MD

Responsibilities:

• Participated in a complete application development life cycle which included processes like gathering client requirements , analyzing , designing, and testing the functionality with respect to client’s requirements.
• Worked with functional leads , business analysts , developers, and project managers to gather requirements and use the full functionality of the Salesforce.com CRM solution.
• Part of Application Development team responsible for implementing , developing , customizing , testing , deploying, and integrating Salesforce applications to Service Cloud.
• Configured Single Sign-On SSO for user authentication using SAML 2.0; set up service cloud , service console , configured Email-to- Case and enabled communities in cases.
• Integrated Salesforce with Outlook to synchronize contacts, events, and tasks between desktop-based version of Outlook and Salesforce; this integration eases adding Outlook emails, attachments, events, and tasks to multiple Salesforce contact records.
• Involved in creating and customizing Email templates and configuring them to email alert within a workflow rule for standard/custom objects.
• Implemented Chatter Communities functionality to post updates on sales and receive feedback on requests; streamlined registration process using Web-to-Leads with Approval Processes and Workflow Automations .
• Re-factored and Bulkified Apex triggers to improve performance while practicing Apex coding best practices using Lists, Sets and Maps.
• Worked on Salesforce Lightning Process Builder to automate Business Processes; developed reusable UI components with Lightning Component Framework ; used Visual Flows to automate certain key business processes
• Tracked changes and validated functionality of developments using management software- JIRA .
• Used Scrum frameworks and Sprint Cycles to break down the project into distinct phases and to effectively carry out all project goals systematically.
• Worked with SOQL , SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Spearheaded projects involving migration of existing applications , VisualForce pages and users from Salesforce Classic Org to Lightning Experience, trained end-users on Lightning Experience.

Environment : Salesforce.com, Service Cloud, Sales Cloud, Apex, Visualforce, Lightning Component Framework, Standard and Custom Controllers, Workflows, Process Builder, Web Services, SOAP API, REST API, Reports & Dashboards, Data Loader, HTML, CSS, JavaScript, jQuery, VisualForce (Pages, Component & Controllers), Workbench, Force.com IDE, Custom Tabs, Email Services, Security Controls.