SUMMARY

• Having 9 years of IT Experience including 6+ years of salesforce full life cycle (SDLC) implementation experience as Salesforce Developer and Salesforce Administrator and Salesforce developer with 5+ Years of Lightning experience and CPQ in the areas of Design and Development of high scalable Applications, Including Health Cloud, Service Cloud, Sales Cloud, Financial Services Cloud, Commerce Cloud and Community Cloud along with the Lightning Communities by developing and integrating .
• Have good working knowledge in querying salesforce.com and having experience in health pharma and service and sales cloud database using SOQL & SOSL queries using Force.com Explorer.
• Strong experience working and developing with Lightning Custom Components (LWC & AURA), Apex classes and programming in Apex code, Triggers, Controllers and Controller Extensions.
• Experience in implementing SalesForce Custom objects, Custom fields, Junction objects, Master - Detail relationships and Look-Up relationships.
• Strong experience with TDD Test-driven Development and continuous Integration process.
• Experience in design of Dashboards, data binding and various other components as per the client and application requirements and awareness of the governor limits for a multi-tenant environment.
• Worked on REST API integrations and gathering reporting requirements and transforming into Salesforce Einstein Analytics, reports and dashboards.
• Involved in Data Integration and Migration by using Force.com data loaders, web based import wizards and informatica cloud and Jitter bit.
• Personally exploring Salesforce Lightning app builder which enhances UI and drag and drop app building and good knowledge in Aura Application.
• Built interactive wizard-like and Custom GUI using Visualforce page and also coded server-side apex scripts (Controllers, helper classes and triggers) implementing complex business rules for multiple users and profiles provided with documentation.
• Sound Knowledge on Agent console & customizable layouts, Analytics snapshots, Asset management & product tracking, Auto-suggested solutions.
• Experience with Case auto-assignment, Case email auto-response, Case escalation rules & queues, Case management and history tracking, Case team collaboration and Console Customization.
• Creating app, lenses, and dashboards using Einstein .Visualize data utilizing all the widgets available with Einstein, Understand Einstein for Sales, Service, and Marketing separately. Experience in developing the Salesforce mobile applications.
• Expert in Query language using SOQL and SOSL statements.
• Experience in Data Migration using Data Loader Import Wizard and schedule the batch using Jitter Bit.
• Strong Experience in Code Migration using Force.com IDE, Change sets and using ANT also. .
• Expert in SFDC Administrative skills like creating Profiles, Roles, OWD, Users, Relationships, Page Layouts,
• Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events.
• Extensive experience of using declarative features like Validation rules, for satisfying complex business process a utomations.
• Worked extensively on Siebel tools configuration to implement Siebel Applications.
• Workflow Policies, Runtime events, Script, User Properties, Business Services and RCR’s.
• Hands on experience in Inbound and Outbound web services .
• Working in salesforce Marketing Cloud is a customer relationship management CRM platform for marketers that allows them to create and manage marketing relationships and campaigns with customers.
• The Marketing Cloud incorporates integrated solutions for customer journey management, email, mobile, social media, web personalization, advertising content creation, content management and data analysis.
• Experiencing the B2B and B2C Marketing Automation .Salesforce is primarily set up using a Business to
• Business B2B model as compared to a Business to Customer B2C model .Salesforce can be modified to enable what are called person accounts.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events.
• Experience in Salesforce Testing and Administration spanning all facets of package software and SaaS application implementation.
• Experience in bulk data migration from Excel, MS outlook and Legacy Systems to Salesforce.com using Apex Data Loader, Import Wizard.
• Maintained the functional areas of Data management, Sales forecasting, Contacts, Leads, Campaigns, Dashboards and Reports.
• Well versed in cloud computing and on premise infrastructure integration for Salesforce.com using Force.com platform, Batch Apex, Web Services with third party applications.
• Experience in working with databases such as Oracle, MySQL, and DB2 and have sound knowledge in creating tables, Views and writing DDL, DML SQL queries.
• Knowledge in Bit bucket and how to push the code in Bit Bucket using Source tree and using command line also.
• Hands on experience in designing and developing dynamic web content using HTML, XML, CSS, JavaScript and other web development technologies. Knowledge in DHTML, is a collection of technologies used together to create interactive and animated websites by using a combination of a static markup language such as HTML, a client-side scripting language such as JavaScript, a presentation definition language such as CSS, and the document object model DOM.
• Expertise in Server side programming/development using Java, JSP, Servlets, and XML and deploying in application servers Jboss and WebLogic.

PROFESSIONAL EXPERIENCE

Confidential - San Francisco, CA

Salesforce Developer

Responsibilities:

• Upgraded from Salesforce classic to lightning and Implemented Salesforce Community Cloud myself only from starting to ending and it went live recently.
• Developed Lightning apps using lightning Components and made them compatible with salesforce1 mobile app.
• Implemented Salesforce Lightning Components for small set of users for customizing reports and dashboards using Einstein Analytics provides a true 360-degree view of customer that is fast and interactive. It Enables to take immediate contextual action on insights to create tasks, open customer record, chatter to team members and take action in salesforce.
• Worked on converting Salesforce classic VF pages into lightning using lightning components and lightning App builder.
• Created many Email Templates and Mail Merge Templates and doing the mail merge for different standard and custom objects in lightning experience.
• Worked on Salesforce to quick book integration.
• Worked with External objects in Salesforce which is another feature introduced with lightening components.
• Designed, developed, test and deployed custom Salesforce applications software using CPQ, APEX Classes, Controller Classes, Batch APEX and APEX Triggers for various functional needs in the application.
• Designed webpages using Visual force based on their business needs.
• Experienced using Force.com IDE for creating, modifying, testing, and deploying Force.com Applications.
• Maintenance of installed Managed Packages in lightning using Apex. Experienced in using Data Migration tool called Data Loader.
• Visualforce Pages for lightning experience, Alternates for Java Script Codes, Sharing Visualforce pages between Classic and lightning.
• Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.
• Provided ongoing SalesForce.com maintenance and administration services including periodic data cleansing, custom objects, workflow.
• Packaged and Deployed customizations from Sandbox to other environments using Force.com IDES.
• Help users with Chatter teams/Groups and follow application as well.
• Created/Introduced new Record Types on Various Objects.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Designed various Webpages, Survey Documents in Visualforce for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Provided business solutions to clients nationwide, ranging from Salesforce Sales Cloud, Service Cloud, and Salesforce1 Mobile Development.
• Involved in migration of Chatter capability to new Salesforce1 platform for over 8,000 users including definition, guidelines and usage of Chatter and integration with Salesforce1 platform.
• Worked effectively to ensure that the data is protected and is made available to the authorized users by customizing the user Roles, Role hierarchies, Profiles and Sharing settings and Permission Sets.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
• Resolved bugs in Service Cloud.
• Used Salesforce Lightning framework presents app developers with the opportunity to build dynamic web applications.
• Used the Full Copy Sandbox for testing and migrated the code to the deployment instance after testing.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Reports and Dashboards.
• Developed and configured Dashboards, Ad hoc Reports and Report Folders, Report Types for different user profiles based on the need in the organization.
• Configured the settings and communication templates and granted high volume portal users to objects in customer portal.

Environment: Apex classes, Triggers, Visual Force (Pages, Component & Controllers), Chatter, Data loader, Force.com API, Workflow & Approvals, Reports, Custom Objects, Batch Apex Interface, Custom Tabs, Email Services, Security Controls, Sandbox

Confidential - Dallas, TX

Salesforce Developer

Responsibilities:

• Worked as Business System Analyst to provide recommendation and designed the best solutions for implementing new business ideas.
• Worked on development, implementation and update focusing on Community Cloud, Sales cloud and Service cloud and Financial Cloud as well . I’ve been designed for high-touch client relationship management .It empowers anyone interreacting with clients to deliver the personalized, proactive service that client expect . Accelerate user productivity with technology that helps them engage with clients like never before and build deeper, lasting more profitable relationships.
• Creating reports and dashboards using Einstein Analytics .EA dashboards are embedded on customer record on the business process with any data from salesforce and other systems
• Created Page Layouts to organize Fields, Custom Links, Related Lists & other Components on Record Pages.
• Implemented Apex Triggers, Apex Class for automation of the business process on Account, Contact, Opportunity and Custom Objects.
• Wrote an Apex Trigger on Contact for cross-object field update for reporting purposes.
• Created Visual Force Pages using Standard Controllers, Custom Controllers, Extension Controllers & Web Services API. Created new User Interface using JavaScript, HTML and CSS in Visual Force Pages.
• Involved in integrating salesforce with external master data using SOAP & REST API and integrated web services by generating WSDL files to extract data from external systems to display in force.com.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
• Worked on Lighting components, connect, process Builder, Schema Builder in the existing organization.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Customized Reports and Dashboards for business use and added lightning components to lightning pages and record pages.
• Retrieved some data and its functionality from Third-Party API’s and displayed within the Lightning component.
• Worked on Case Assignment Rules to direct the case to appropriate group such as Stories & PCS Central Support.
• Administered, Configured and maintained Salesforce.com application User Profiles, Roles, Assigning Permissions, Generating Security Tokens, Validation Rule and Upgrade Installation.
• Worked on Salesforce.com Standard Objects such as Accounts, Contacts, Opportunities, Campaigns, Cases and Solutions.
• Used field level security along with page layouts in Lightning to manage access to certain fields.
• Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.
• Performed administrative tasks such as managing Accounts, Contacts and Cases, setting Workflows and Approval
• Process for approving new accounts and another business process.
• Handled Case Management by Configuring Email-to-Case for the end user to submit a case through Outlook.
• Created and configured Email templates, which were used by PCS Central users for approval processes and other field updates.
• Customized Salesforce.com User Profiles by setting Standard and Custom objects layouts, Custom App, Field-level Security, Permission Sets for client services and marketing.
• Customized Chatter objects and tabs to view progress and discussion on business process.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Worked on different Sandboxes for development & testing; Involved in migrating the code to production instance in installments using Change Set.
• Involved in Test configuration Apttus within Sandbox environments to ensure that once users are granted access, all the aspects are fully functional.
• Configured Chatter to track emails from Outlook to Salesforce by following a user.
• Responsible for weekly and monthly Data Export, updates and backup for the organization.
• Used Apex Data Loader to Insert, Update and Import data from Microsoft Excel into Salesforce.com.

Environment: Salesforce.com, Force.com, Data Loader, Lightning, Apex Classes, Controllers, Triggers, Visual force, Sales Cloud, Service Cloud, Data Migration, Informatica, SOQL, SOSL, Workflow & Approvals, Custom Reports, Dashboards, Windows.