SUMMARY

• 71/2 Years of IT experience with around 5+ years of experience in the Salesforce.com CRM platform as both Developer & Administrator.
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes.
• Proficient in Agile Methodology.
• Experience in acting as a liaison between offshore team and the Business performing meeting facilitation, work plan creation, task management.
• Accumulated extensive Salesforce knowledge and hands on experience on Sales Cloud, Service Cloud and Marketing Cloud, Commerce Cloud.
• Expertise in configuring and administrating Salesforce CRM environment.
• Expertise in creating and Using Custom Objects and Tabs, Custom Fields, Master and Lookup Relationships, Validation Rules, Formulas, Report Types, Reports and Dashboards, Profiles, Permission sets, Role Hierarchies, Page Layouts, Manage Users, Chatter Feeds using Einstein Chatbot.
• Experience in Object Oriented Analysis and Design (OOAD) and understanding of the Force.com architecture.
• Extensive experience in lead case management (Web - to-Lead, Email-to-Case).
• Hands on experience in managing multiple projects and iterations within the CRM application.
• Good experience in developing Rich Interface Applications using Java Script.
• Hands on experience working with different aspects of Web Services (XML, WSDL, SOAP, REST) and web integration with SDFC.
• Experience using Visual force in Lightning experience.
• Worked on consolidation of all existing Workflow rules in the new Lightning Process builder flows and created one process builder for each object and managed all actions in the single flow.
• Key role in gradual transition of company's application from Salesforce Classic to Lightning Experience.
• Expert in migrating data from various systems into Salesforce CRM using ETL tools - Informatica on Demand experience, to synchronize data between Sales.com and web service endpoints.
• Expertize using ApexData loader for data management in force.com platform.
• Working Knowledge on Sales Cloud, Service Cloud and Apex Programming on Force.com Platform.
• Implemented Customer portal, Knowledge base and Partner Portal.
• Worked with Devops teams using Copado/Azure during Deployments and in migration.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Implemented chatter to improve internal communication and enhanced customer service.
• Excellent skills in creating/troubleshooting/modifying APEX code, S-Controls and Visualforce pages.
• Extensive experience in designing of custom objects, custom fields, picklists, role-based page layouts, Triggers, Workflow Approvals, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, Reporting Snapshots, Dashboards, and Email templates according to application requirements.
• Used SOQL and SOSL for data manipulation needs of the application.
• Experience in working with Force.com IDE client application for creating, modifying and deploying Force.com applications.
• Expertize in working with Force.com migration tool for moving metadata from sandbox to production org.
• Experience in creating unit test cases and coordinated change requests to drive the business requirements during Integration and testing stages and reviewing the application.
• Experience in Web Application Development, SOA, Client-Server based Enterprise Applications, System Analysis, Technical Design, B2B Implementation, Performance Tuning and Testing.
• Possess strong communication and Interpersonal skills. Can quickly master and work on new concepts and applications with minimal supervision. Attention to detail, thoroughness, tenacity and an investigative drive to discover the underlying causes of technical problems.
• Architect and design community development using Lightning Web Components and Lightning Aura Components.
• Leverage Salesforce-DX/Bit bucket for development.
• Develop various re-useable lightning web components and aura components for Salesforce and Salesforce Community.
• Research and develop workaround solutions for Lightning Web Component limitations.
• Integrate features developed using Visualforce pages, Lightning Aura Components, and lightning web components.
• Architect design and implement customer community.
• Worked on Salesforce Community cloud like how to engage with employees, customers, partners.
• Expertise in advanced APEX/Visualforce development, including high volume data processing, managed packages, community portals, SSO, Canvas applications and metadata API.
• Solid understanding of Analytics Cloud and Einstein Analytics tools like Einstein Prediction Builder, Einstein Activity Capture, Einstein Opportunity Insights, Einstein Discovery and Sales Cloud Einstein for development of Einstein Chatbot functionality.

TECHNICAL SKILLS

Salesforce Technologies: Force.com platform, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages/Components, Apex Web Services, Lightning Framework, Lightning Components, Lightning Designs, Visual Force, SFDX, SFDC, AJAX, Data loader, Workflows, Validation & Approvals, Reports, Dashboards, Custom Objects, Chatbot, Sales Cloud, Service Cloud and Health Cloud .

Salesforce Tools: Force.com Eclipse IDE Plugin, Change Sets, Import Wizard, Force.com Data Loader, Workbench, Dataloader.io, Force.com Excel Connector, Salesforce Chatter, Connect for Outlook, Exchange Sync, Informatica Cloud Data Wizard, Adobe Esign, S-Docs, CRM fusion.

Databases: Force.com DB MySql, Oracle 8i/9i/10g/11g, Microsoft SQL Server 2000/2005/ 2008 , DB2, NoSQL.

Web/Application Servers: WSDL, SOAP, REST, JBoss EAP, JBoss ESB Fuse, Confidential WebSphere, WebLogic, Tomcat 7, Glassfish Server, Apache SOLR, ACTIVEMQ

Frameworks: Spring, Hibernate, Apache Camel, Lighting Web Components.

Languages: Apex, C, C++, Java, J2EE, JSP, Java Script, JQuery, HTML, XML, SQL, CSS, Python.

Operating Systems: Windows NT/2000/XP/Vista, Windows Server 2000/2003/2008 , Linux, Unix, Jenkins.

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Tech Lead

Responsibilities:

• Design & Development of SFDX packages for enterprise deployment
• Involved and interacted with various business user groups for gathering the requirements for CRM implementation.
• Manage users, Public Groups, Profiles, and Roles within the Salesforce CRM, this involved designating access to the applicable user within the user hierarchy.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created Formula Fields, Validation Rules, Workflow and Approvals for the flexibility and functionality of force platform application.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Used Force.com Eclipse IDE plug to develop the classes and triggers.
• Developed different Visual Force Pages to suit to the needs of the application using different Visualforce components.
• Worked on converting Salesforce classic VF pages into Lighting using Lighting components and Lightning App builder.
• Provide day to day CPQ platform and user support.
• Implemented data migration and integration between legacy system and Salesforce CRM using Informatica on Cloud.
• Worked on Salesforce Community Cloud, responsible for designing and delivering solutions.
• Knowledge on Vendor Management and License Management.
• Experienced in working with Lightning components on smart devices.
• Prepared data mapping document to map source and target system fields.
• Experience working on Salesforce.com (SFDC) Instances of Sales Cloud.
• Worked on-sales cloud module such as Web-to-lead, Auto-response rules on standard objects like Account, contact, lead, campaigns.
• Worked on Apttus Configure Price (CPQ) and also designed and implemented solutions for the Apttus CPQ system deployed on the Salesforce.com platform.
• Experience on Internal Controls.
• Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.
• Implemented and Maintained Veeva CRM solutions like Surveys, Approved Emails.
• Configuration and Customization Veeva CRM application using the Force.com platform based on the requirements.
• Experience in License Management also provided efficient and cost-effective solutions.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components, and S Control to suit to the needs of the application.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract and load data from comma separated values (CSV) files.
• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Reports and Dashboards.
• Worked on Multilanguage features of Salesforce Commerce cloud.
• Worked on Customer Service Center on Commerce Cloud.
• Working on Commerce Cloud solution to support Apple Pay for the web, which means our customers can offer secure, single-touch checkout.
• Build a B2C store using a commerce cloud.
• Integrated external applications with Salesforce.com both Inbound and Outbound by writing Apex SOAP and REST Web Services and Apex Callouts.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Good exposure in integrating enterprise applications with other API enabled Business Systems mainly in Zuora.
• Worked on Apttus CPQ (Configure Price Quote) tool, shopping cart.
• Worked with Devops teams using Copado/Azure during Deployments and in migration.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center and App-exchange applications.
• Integrated with external system using Web Services Callouts for cleansing the Address and save the data in the pages of salesforce.com.
• Made new feature enhancements on Service cloud console view and developed some Visual force components.
• Experience in designing of Dashboards, Reports, Wave Analytics.
• Developed Complex Reports and Dashboards using HTML, PDF, Apex, Visual force page and mail merge.
• Built apex classes and triggers implementing SOQL and SOSL statements within Eclipse to manage interaction with the database.
• Customization, Configuration and maintenance of sales and service clouds.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Also have experience on Service Cloud, App-exchange & Call center applications, Health Cloud in Various SFDC Implementations.
• Using Apex Data Loader mapped data sources and loaded data into Call Center application.

Environment: Salesforce.com platform, Apex, Validation rules, S-controls, Sharing and security settings, Chatter, Reports & Dashboards, Visualforce (Components & pages), Email services, Data Loader, Import wizard, Custom objects, JavaScript, Lightning (Design system and Components), CSS, HTML, Jenkins, Python3.

Confidential

Salesforce Developer/Administrator

Responsibilities:

• Design & Development of SFDX, SFDC packages for enterprise deployment
• Testing & Automation of new packages & features using test automation frameworks
• Debug & resolve Salesforce/Apttus development defects.
• Architect and develop community for external users to manage account and license information. Architect design and implement customer community
• As a Salesforce Developer need to monitor all the remaining developers code continuously and give updates to Architect and business as well.
• Created Lightning web components and apps combining Lightning Design system, Lightning App Builder and Lightning Component features.
• Work with internal stakeholders (sales, sales ops, support) to ensure that the configuration supports business requirements. As required manage SFDC enhancement projects to support business needs.
• Will Work on Administration, Configuration, Implementation and support experience on Salesforce.com platform.
• Implement Salesforce Knowledge management and Case management as per the business requirements.
• Customize the Case Object to receive the Live Agent chat transcripts as records in Salesforce Live Instance.
• Delivered KT to the client team on salesforce chatter, queues, groups, service cloud and other technical knowledge they need to do for their day to day job on salesforce.com.
• Worked on translating several Visual Force pages to lightning framework.
• Worked with Devops team using Copado during deployments.
• Worked on Commerce Cloud and Demandware
• Worked on email to case services, implemented custom development to meet user requirements.
• Developed and deployed workflows and approval processes for custom objects as per the business requirements.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Involved in requirement gathering for setting up Salesforce service and Health clouds.
• Developed Apex triggers with bulk safe for both standard and custom objects.
• Worked on security models, developed apex-based sharing rules in order to meet security requirements.
• Created wireframes and mockups using Balsamiq to include the Einstein Chatbot box in the screen space of webpage, thus modifying the web interface and making the UI team member understand about the required changes.
• Designed the scripts for conversational dialogs, rules and custom scripts for the Chatbot to interact with the users.
• Conducted UAT along with the testers to test whether the developed chatbot functionality is working as per the expectation set by the user
• Developed various batch apex classes to merge duplicate accounts/contacts. Streamlined the integration and merge process in Salesforce. Ensured the integrity of data by building custom code to merge data.
• Developed dynamic salesforce.com visual force pages using Java script and jQuery.
• Involved in troubleshooting and resolved issues related to integration. Developed Apex classes with REST calls to connect to web services.

Environment: Salesforce.com platform, Apex, Validation rules, S-controls, Sharing and security settings, Chatter, Reports & Dashboards, Visualforce (Components & pages), Email services, Data Loader, Chatbot, Import wizard, Custom objects, JavaScript, Lightning (Design system and Components), CSS, HTML, Jenkins, Python3.