Business Systems Program Manager Resume Timonium, MD - Hire IT People

SUMMARY

Enterprise Application Executive with career history of successfully delivering engagement management, project management, global service delivery, and enterprise solutions to achieve business objectives in multiple industries.
Capably produces timely results in synergizing resource allocations to optimize costs, minimize risk, and achieve critical objectives.
Adept at establishing and overseeing application management services (CoE) and remote development for implementation projects.
Excels as a trusted advisor, fostering positive stakeholder relationships that lead to additional revenue generation and business renewal as well as business adoption and benefit realization.

PROFESSIONAL EXPERIENCE

Confidential, Timonium, MD

Business Systems Program Manager

Responsibilities:

Led Tessco team, in conjunction with System Integrator (SAP), through successful completion of Prepare and Explore phases
Provided subject matter expertise on SAP Activate Methodology
Provided subject matter expertise on Transition to Operations strategy in conjunction with SAP CoE
Initiated the adoption of Focused Build including Project Management and Test Management modules

Confidential

Program Director, SAP Application Delivery

Responsibilities:

Implemented ITSM process improvements with the existing SAP CoE team reducing backlog by over 50% within the 6 months
Increased the level of ITSM maturity through introduction of process and leadership reporting improvements
Enhanced SAP CoE SLA and Operations procedures

Confidential

Senior Director, SAP Strategic Programs

Responsibilities:

Held full responsibility for $30M+ per year in services for six years.
Delivered global SAP managed services (SAP CoE), meeting SLAs for ~36,000 L2/L3 tickets each year.
Directed application managed services and SAP enhancement projects using an onsite/near - site/offshore delivery model and leading multi-discipline, multi-cultural teams of 250+ SAP associates to meet 98%+ of deadlines.
Orchestrated the transition of five SAP managed services projects for global and legacy regional SAP landscapes, delivering 24% cost savings and more disciplined IT service management governance.
Transitioned 5 annual global rollouts and 18 major quarterly releases from implementation projects to production support and secured a no-bid contract renewal of the managed services contract as a result of excellent service.
Spearheaded many continuous improvement projects, including 8,000+ business prioritized enhancement deployments that generated $135M in savings along with annual productivity gains of 5-8%.