SUMMARY

• "Leadership is not about being the best, it's about enabling others to be better." These words continue to guide me professionally. With local and global experience, my ideal role would be to continue as a leader and focus on sound business management, systems analysis and project management delivering business solutions.
• My keen understanding of technology and business operations, with hands - on approach, helps me deliver solutions end-to-end successfully. I lead steering committees and adapt with diversified teams managing multiple projects while utilizing effective best practices.

TECHNICAL SKILLS

• Solution Delivery (End - to-End) Digital Transformation, Web Strategy, Social Media
• Program/Project Management - Agile, Waterfall, SDLC Data Management, Integration, Migration
• Business Analysis and Process Improvement ITIL, Release Plan, Schedule, Change Management
• Governance, Compliance, Risk Management Helpdesk, ServiceNow
• ERP/Financial/Accounting, EDI/Integrations, HRIS, CRM Network Infrastructure and Security, Cybersecurity
• ECM/CMS (SharePoint, Confluence/JIRA, MS Teams) Vendor Management
• Disaster Recovery and Business Continuity QA and UAT Process
• ITFSM (Budget Administration, Cost Control) Documentation and Training
• Cloud Computing, Azure, VMWare, Citrix Solution Architecture

PROFESSIONAL EXPERIENCE

Sr. Project Manager/Process Analyst/Solution Delivery Lead

Responsibilities:

• Implementation and Project Lead (Site: Aquestive Therapeutics) - ERP, HRIS, Integrations, Enterprise Applications
• Develops and implements strategic direction of enterprise applications using Agile/iterative method. Identify paths for improvement in business processes and its implementation partnering with Operations, Finance, Procurement, and Manufacturing. Provide program leadership to discuss and champion the business case of change to business audience and execute value business solutions. Create program and project plan, identify constraints/risks, and provide mitigation. Control scope and evaluate business priorities to efficiently balance resources and projects in a highly matrixed organization. Regular reporting to key stakeholders/leadership on project and program status. Support change management and go live procedures following correct processes for UAT approvals and deployment milestones. Bridge between project sponsors, stakeholders, staff, business units and external contractors/vendors.
• Converted 2 failing major enterprise projects into successful implementation - HRIS and Procurement/ERP systems
• Implemented successfully a new HRIS system (Core, Payroll, Recruiting, Onboarding, Life Events, Performance Management and Open Enrolment) and file feed integrations for the benefits system ensuring the continuation and enhancements of services and making the team works effectively
• Successfully implemented a new Procurement system (WorkPlace) tied up with the ERP system increasing compliance and responsible/trackable spending
• Documented EDI/ERP integration plan
• Implemented Improvements and SOX compliance on the ERP System (Dynamics GP)
• Increased team efficiency by 80% using a deployment framework with MS Teams
• Developed and implemented Agile project delivery framework with MS Teams - part of OCM initiative

Project Manager/Lead, Program Management

Responsibilities:

• Manage, Scope and Plan company-wide projects: Lead business requirement analysis and multiple implementations of projects simultaneously. Agile Project Management. Set goals and objectives, create project plans, determine resources and project financial (ITFSM), identify risks, develop contingency plans, create a change management plan, and set performance improvements. Manage consultants, contractors and vendors for optimized performance and end-results.
• Execute with excellence: Manage accurate project timelines, ensure clarity of responsibilities across owners/contributors, anticipate risks, identify mitigation approaches, monitor progress, track performance improvements, and ensure the project is delivered on time and within budget while managing stakeholders/communications (release plan/schedule and change management). Regular status reporting to leadership.
• Key Achievements: Successfully managed and implemented large and complex projects - Enterprise rollouts (Office Upgrade/Migration, LMS, Windows 10 Upgrade/Migration, Computer Upgrades, VPN, Citrix, VMWare, Encryption) throughout U.S.
• Implemented and aligned enterprise-wide projects with new office and moves/relocation initiatives
• Led all financial aspects (budgets, proposals, analysis, and reporting) and controls on a $8M project
• Increased team efficiency by 75% using a deployment framework with JIRA

Senior Project Lead, Project Delivery & Solutions Implementation

Responsibilities:

• Developed/redefined operations and delivery standards, protocols, and processes. Implemented the delivery of on-premise and cloud-based solutions and services across the enterprise (local and global)
• Bridged technology and the business. Implemented IT governance across areas of different services ensuring highest level of service delivery - service management, service improvement, and customer satisfaction. Identified and implemented methodologies/processes. Implemented, practiced, and shared knowledge on Agile methodologies (using JIRA and MS Project) and Waterfall on projects. Worked on implementation of multiple business solutions/ projects ensuring delivery on time, on budget and in scope using proper Change and Release Plan/Schedule Management. Business and technical lead for the Finance team, provided and guided the team on their use of business solutions and effective processes. Partnered with the US and Global Finance to implement projects and services. Collaborated with all internal and external SMEs to identify technology solutions with the right engagement from business leadership. Managed the delivery of solutions across functions on time and with quality - SOX compliant projects & government standards. Triaged issues (defects/bugs) with QA/Development teams. Engaged with Change/Release managers before production rollouts. Led technical support and administration of the ERP & related Finance systems. Maintained procedures and documentations.
• Implemented the ERP system (MS Dynamics, Cloud Sync) and 3PL system/ integration to support company’s commercialization - US & globally
• Saved the company at least 50% on labor costs with a successful rollout of A/P & A/R automations (cloud solutions)
• Implemented process improvements and cost cutting initiatives - integration of Procurement & Legal Contract System, integration of Concur & ERP, maximized usage of the ERP system
• Helped increased Sales team efficiency/transformation by at least 50% with a successful CRM implementation (Veeva/Salesforce)
• Increased audit compliance and government reporting (Sunshine Act) with a successful rollout of Spend Aggregate system
• Increased team efficiency/coordination with a successful rollout of a CMS using SharePoint
• Increased training initiative by at least 50% with a successful LMS implementation - US and globally
• Implemented and managed Marketing team’s digital transformation plan and execution
• Increased HR team efficiency with an HRIS system rollout (Sensei Labs, cloud solution)
• Implemented company-wide Windows 10 upgrade/migration, data migration to Azure
• Led and implemented EPMO (Enterprise PMO) and UAT methodologies
• Minimized support cost by 30% with continued sharing of knowledge with internal trainings