SUMMARY

• Managed company’s IT asset strategy and portfolio, including purchase, installation, utilization tracking, redeployment, maintenance coverage plans / agreements, retirement, and disposal of software and hardware

SKILLS

• Asset Tracing, Procurement, IT Procurement, IT Service Management, Inventory Management, Inventory Analysis, Contract Management, Computer Hardware, Vendor Management, Compliance Management, Enterprise Software, Service Now, Visio, MS Office Suite, MS - Outlook, Share Point, Ariba, BMC Remedy and Knowledge on Flexera.

WORK EXPERIENCE

Confidential

IT Asset Management Specialist

Responsibilities:

• Handling and assigning service request for software license and consultation on various queries related to software’s.
• Procuring licenses by raising purchase requisition in Ariba and following up with vendors for license keys/ physical media.
• To handle team and ensure deliverables are completed within targeted time lines.
• To provide the trending information to the management.
• To work on process automation.
• Ensuring software compliance by working closely with ISG team
• Analyzing the licensing terms of OpenSource/ Freeware’s and adding it to the pre-approved Freeware’s list.
• Performing reconciliation by comparing LANDesk report with entitlements.
• Harvesting the unused licenses and procuring/ uninstalling the over entitlements.
• Preparing process documentation of Standard Operating Procedure.
• Managing the license database for safekeeping and re-use.
• Educating the End User’s on SAM policies by circulating timely emails to the user.
• Restricting the unauthorized software’s by implementing SRP.

Confidential

IT Asset Management Specialist

Responsibilities:

• Supporting the full life cycle of Asset Management for the Security and Exchange Commission Information Technology Department Contract.
• Responsibilities included managing the shipping and receiving of assets to regional offices commission wide.
• Monitoring performance of SAM processes in ServiceNow.
• Engaging Vendor Manager, Product Managers, Application Managers and Engineers to help collect, organize, and manage their licensed software assets.
• Organizing and analyzes purchase information to establish an accurate and complete summary of license entitlements in repository.
• Reconciling those entitlements (based upon Product Use Rights, rules, allowances, etc. they embody) with software inventory information (Install Position) to produce a compliance summary (Gap Analysis).
• Process multiple vendor license invoice report and record licenses in SharePoint.
• Manage the business operational needs for technical support on IT products by ensuring maintenance, support and upgrade protection renewals are managed in advance of expiration.
• Create and deliver ITAM solutions for customer requirements on the ServiceNow platform following industry best practices and standards.
• Track equipment which are missing through SSCM Host and update accordingly on ServiceNow
• Provided monthly reports to management illustrating the statistics of the shipping and receiving guidelines based on contract obligations.
• Implemented new shipping and receiving procedures to improve turnaround time and customer service.
• Worked with client software tool, the Configuration Management Database (CMDB), to maintain customer asset management system.
• Provided time estimates to management for project related tasks.
• Conducted periodic inventory checks and reconciled differences between discovered assets and owned assets Made configuration changes to the Asset Management application: modified lists, defined roles and customized reports.
• Tracked asset activity to include requisition dates and transaction histories.
• Manage the administration of IT inventory, asset management, IT purchases and technical service contracts.
• Managed contractual agreements for all Line of Business across the Confidential NA regeion.
• Responded to requests from end users, managers, developers, and team members for specific IT Asset Management data information.
• Have maintained the lifecycle and applicable asset information for new, changed, and retired software/ hardware packages and application.
• Generated Reports and reconciliation results in support of software/ Hardware maintenance renewals and true-ups.
• Log financial details of each item into the Asset Management System
• Conduct annual physical inventory of all IT Hardware Assets in each location
• Assist in unique tagging and barcode scanning of IT Assets.
• Assist with monthly IT Software and Hardware Asset cost tracking
• Retrieve the equipment from former employees
• Review and record IT Asset placement for new, transferred, and terminated employees.
• Supported the complete asset lifecycle processes including requirements planning, order fulfillment, invoice management, capitalization, change management, and disposition.
• Monitor aging of IT Assets and assist with retiring, dispositioning and recycling Hardware devices.
• Working closely with Structure, Engineering and Architecture Lead (SEAL) to ensure the software is approved in SEAL and in accordance with compliance.
• Validating with LOB’s Software Asset Managers whether the users have a duly-purchased new use license to use the software.
• Liaising with Architecture Leads, to integrate correct software deployed in environment.

Confidential, CA

IT Asset Management Analyst

Responsibilities:

• Provide analysis of the software data that can be used to drive key business decisions.
• Collect and maintain accurate Software Licensing information in repositories to address budgeting, software compliance & inventory, contracts, and cost.
• Work with the Sr. Software Contract Analyst and Legal to interpret software agreements, determine use rights and provide key terms and conditions summaries. Ensure compliance by comparing current and future usage plans with those rights.
• Assist in resolving non-compliance issues. Ensure existing and planned future usage complies with the use rights.
• Manage Enterprise License true-up & reconciliation.
• Provide support during software publisher audits. Assist with dispute resolution. Recommend audit defense initiatives.
• Provide impact assessments on all pending or potential architectural changes, outlining incremental license or maintenance costs due to change and pinpointing any potential cost mitigation opportunities based on license use metrics or product use changes
• Track and ensure notice periods are met for changes and cancellations. Identify savings opportunities through software re-harvesting and license optimization
• Respond to requests from Software Owners, end users, managers, developers, and team members for specific IT Software Asset Management information.
• Stays informed of new and updated software license models and options for key vendor products
• Actively assesses risk and cost take out opportunities and makes recommendations to Software Owners and Software Asset Management leadership to optimize the software asset portfolio.