Lead Independent Agent Program Resume Richmond, VA - Hire IT People

SUMMARY:

Evelopment/Managment
Growing existing business, cultivating new business, excellent customer service.
Store Manager/Store Lead -1 in Customer Service by Owner/Operator, Confidential and Confidential Corporate with a 98 rating. Highest in Southeast Region.
Record of repeatedly outperforming peers
Successful change agent;
Proven ability to assess and understand consumer and business owner needs, as well as customer needs and transform them to revenue.
Strategic Planner; gained experience mining specific demographic insights and leveraging data specifically to increase specific verticals.
Core Competencies New Business Development Territory Man

PROFESSIONAL EXPERIENCE:

Confidential, Richmond, VA

Lead Independent Agent Program

Responsibilities:

Co-Founded Confidential call center with 6 employees over 3 states, that averaged 60 to 70 client orders per day per person.
Used internal CRM system to manage calls via Internet.
Hours of operation were 7 am to 7pm EST. Strategy increased sales and client retention Created Introduction Lyrics, upsell strategies, and Confidential structure to enable the best production.

Confidential

Specialist/Lead

Responsibilities:

Inbound call specialist helping clients with signing up for service, client issues and complaints, dealt with business owners and consumers.
Lead Data Entry rep, charged with, implementing and executing on data entry strategy to reduce call times.

Confidential, Richmond, VA

Owner/Operator/CEO

Responsibilities:

Founded Local Driving School for Defensive Driving Improvement courses through DMV and State sponsored curriculum.
Singlehandedly developed and implemented a business plan; implemented and grew business into a $80,000 a year gross revenue business.