SUMMARY

• 5+ years of professional experience in various phases of Software Development Life Cycle (SDLC) which involves requirement gathering, requirement analysis, design, development, testing & implementation of projects using Salesforce.com and Java.
• SFDC Configurations, Customizations and integration with external systems - as Certified Administrator, Developer and App Builder.
• Experienced using Salesforce Lightning UI. Created Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Experienced in Conga Mail Merge, Conga Composer and Conga Conductor.
• Develop User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules, etc.
• Experience on translating business process into Custom Objects and creating Lookup Relationships and Master-Detail Relationships.
• Implement Security/Sharing Rules, Configure Permission sets, Field Level Security, Record Level Security, Profiles, Roles &Resource monitoring at different Hierarchical Levels of the organization.
• Experience in APEX Programming by creating Custom Triggers and perform Asynchronous calls to implement the business logic as per the requirements.
• Efficient in monitoring Apex asynchronous processing using future methods, batch apex, controlling processes with queue able apex and scheduling jobs using apex scheduler.
• Used SOQL and SOSL Queries within Governor Limits for data fetching and manipulation needs of the application.
• Experience in integrating external web systems with salesforce using REST and SOAP web services.
• Experienced in improving application performance by reducing retrieval times using Org and session cache
• Created workflow rules that defined related tasks, email alerts, and field updates. Automated workflows that make applications collaborate with Salesforce Chatter for the users in the company posting messages to groups and individuals.
• Experienced in Customizing records with Approvals, Automating Business Processes with process Builder and Delayed actions with workflow by collecting data from users and operating on it.
• Developed Reports, Dashboards and Approvals to continuously monitor data quality and integrity. Expertise in Reporting, Customizing the Dashboard and Scheduling Dashboard Refreshing.
• Excellent understanding of Salesforce.com in terms of Organization hierarchy, Roles, Profiles, Users, object level security, field level security, record level security and sharing rules. Efficient in setting up restricted login hours and IP ranges on profiles and resetting the user passwords.
• Used data migration tools such as Apex Data Loader, Salesforce Import and Export Wizard.
• Implementing Apex Classes, Visual Force Pages, Apex Components, Controllers, Triggers, Scheduler, Batch Apex, Analytic Snapshots, Migration Tool, Web Services API and working with Force.com IDE.
• Experience in Trigger, Test Methods, and writing SOQL and SOSL queries.
• Expertise in web technologies like HTML5, XML, JavaScript, WSDL, REST API, SOAP API.
• Exposure to Email-to-Case, Web-to-Case, Web-to-Lead, Tracking Field History, Set-up Logging History, Set-up Audit Trail &Data Migration.
• Expertise in creating apex code within Governor Limits by following coding best practices to support Bulk Data Load.
• Experienced in creating and integrating Lightning components using Lightning Design System (SLDS) and Lightning Data Service.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages. Experience in creating custom components using LWC.
• Worked with Migration tools Force.com IDE, Eclipse, ANT Migration tool and have knowledge of Change set migration code and configuration from the Dev Sandbox to Production.
• Experienced in working MVC Architecture and in using Version Control (GIT).
• Administered, Configured and maintained Salesforce.com application User Profiles, Roles, Assigning Permissions, Generating Security Tokens, Validation Rule and Upgrade Installation.
• Experience on CI/CD tool Auto rabbit and Circle CI for continuous integration and deployment.

TECHNICAL SKILLS

Platform & Cloud: Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force (Pages, Components & Controllers), Apex Web Services, Analytic Snapshots, Custom Objects, Sales cloud, service cloud, marketing cloud, e-commerce cloud data extensions, etc.

Salesforce Technologies: Visual Force (Pages, Component & Controllers), Triggers, Apex Classes and Test Classes, Validation Rule, Workflows, Approval process, Dashboards, Custom Report Types, Batch and Scheduled Apex, Lightning components, Custom Settings, Anonymous Apex, Change Sets deployment, Bulk, SOAP, REST API’s, Integration, Lead Management, contact, data extractions, continuous integration.

Salesforce Tools: Data Loader, Eclipse, Force.com Excel Connector, Various platforms. Platform (Sandbox and Production), Force.com Migration Tool, CPQ, Visual Studio code, AutoRabbit, Github.

Languages: Apex, Java script, Java, HTML, XML, CSS, C, C++

Operating Systems: Windows NT/2000/XP/Vista, Windows Server 2000/2003/2008 , Linux, Unix.

Web Applications: WSDL, SOAP, REST

Databases: Oracle, MySQL, Microsoft Access, SQL Server 2000/2005/2008

Methodologies: SDLC, Agile

PROFESSIONAL EXPERIENCE

Confidential, MA

Salesforce Developer/Admin

Responsibilities:

• Involved in requirement gathering from the client location, knowledge transfer and setting expectations on project progress at the client end.
• Implemented Marketing Cloud with Sales Cloud. Customized Automation Studio, Email Studio, Data Extension and Customer journey as per the business requirement.
• Worked on various Salesforce.com Standard objects, Custom Objects, Triggers, Classes, Pages, Reports and Dashboards.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the application.
• Supporting Marketing team with daily dashboards and reports analytics using Marketing Cloud.
• Designed and Developed Dashboard to monitor case activities based on geography.
• Developed and Customized User interface in Salesforce.com using Visualforce, Apex controllers and Force.com IDE.
• Integrated external financial systems for synching data in Salesforce.
• Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Involved on creating Lightning Pages inside Lightning community Builder.
• Worked on Reports and Dashboards in Salesforce Classic and Salesforce Lightning.
• Created Visualforce pages that could be rendered as PDF's, build dashboard components and define email templates.
• Worked on designing and developing Lightning Community Builder and developed Lightning Components using Aura framework.
• Experienced in migrating the standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities and custom objects in standard experience to lightning experience.
• Created communities as a part of customer portals and partner portals with the organization.
• Created the Case creation page and Clone functionality of the case for certain fields in Communities giving proper access to certain users.
• Created many Lightning Components and Server-side Controllers to meet the business requirement.
• Designed, implemented and deployed the Custom objects, Custom tabs, Page layouts, Components to match the functional needs of the application
• Performed Apttus CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.
• Featured key promotions and other offerings within the CPQ tool.
• Implemented Apex Extensions to customize the standard buttons on Lead, Account, Contact and Opportunity objects.
• Developed robust Lightning Pages using aura framework and placed them on the community builder.
• Added Lightning Component to Lighting Pages and Record Pages and worked on Apex classes, Visualforce Pages, Controller classes and Apex Triggers for various functional needs in the application.
• Used Lightning Out to compose components on a Visualforce page, and integrated between components on the client side with JavaScript and Lightning Events.
• Created new components in Lightning to add functionality to existing Visualforce pages using Lightning Out.
• Worked on Salesforce Lightning Process Builder to easily automate Business Processes.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Used Lightning process builder for visualizing and creating automated business processes.
• Created Scheduled and Batch Apex jobs based on the business requirements.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
• Used Salesforce1 Simulator during the development to test if the lightning components work properly on the mobile device.
• Used Sforce.one for managing navigation and built custom Visualforce components with jQuery Mobile and AngularJS.
• Used Salesforce Lightning Inspector to debug the lightning components during the development process.
• Retrieved some data and its functionality from Third-Party API's and displayed within the lightning component.
• Was solely responsible for writing web services using REST services to get real-time data from an external SQL database to show on internal Visualforce and Lightning pages.

Environment: Sales Cloud, Salesforce.com platform, Marketing cloud, Lightning, Lightning Process Builder, Lightning Inspector, Lightning Out, Apex, Workflow & Approvals, Triggers, Reports, Custom Objects, SOQL, SOSL, CPQ, Custom Tabs, Email Services, Security Controls, Sandbox data loading, REST services.

Confidential

Salesforce Administrator/Developer

Responsibilities:

• Analyze requirements from business users and involve in preparation of technical design document.
• Create various custom objects and establish relationships as per technical architecture using Schema Builder.
• Worked on writing Apex Triggers & Apex Classes, Batch Apex and Scheduled Apex using best practices to avoid governor limit exceptions.
• Create Reports and Dashboards as per business user’s requirement.
• Created various process automations using appropriate tools like Approvals, Process Builder, Workflow, and Flow Builder.
• Worked on Salesforce.com Sales Cloud functionality, including Account Planning, Sales Forecasting, Opportunity Management, Lead Management and the Configure/Price/Quote (CPQ) processes.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better. Leveraged APEX Controller to make a call for external requests to retrieve data from various API's and displayed them on to the component.
• Use Lightning Design System (SLDS) and Lightning Data Service to streamline the development of Lightning Components.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers.
• Using Data Loader and Data Import Wizard for loading bulk data into SFDC environment.
• Created workflows for automated Lead Routing, Lead Escalation, and Alerts & Custom Coaching Plans.
• Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Used Web Services like SOAP API and Rest API to integrate with external systems using future methods.
• Integrated Pardot into Salesforce for improving web lead information by configuring Pardot.
• Implemented Pardot B2B Marketing Automation platform for lead generation/nurturing.
• Increased leads & sales with Pardot email drip programs. Administrator for two instances of Salesforce with Pardot and DocuSign add-ons. Provide Release Management support for processing config and custom code changes.
• Perform peer review on code developed by other team members and involve in pair-programming as a part of agile development cycle.

Environment: Force.com IDE, Apex, Visual Force, Lightning Components, Conga Composer, HTML, JavaScript, SOQL