Senior Associate Resume

SUMMARY

MBA and PMP certified professional with 10+ years of hands on experience as IT project manager, PMO lead, business system analyst, testing lead.
Hands on consulting engagement experience as project manager/business analysts in all stages of a project lifecycle from project initiation, planning, execution and closeout.
Expertise in managing large, complex IT projects through all phases of SDLC in both agile(scrum) and waterfall environments
Expert in negotiating and consensus building among key business stakeholders
Strong written, verbal communication and interpersonal skills
Experience in working with business sponsors to elicit business, functional and system requirements
Experience in working in global delivery model (onsite offshore model) with multiple teams scattered across globe
Experience in leading test planning and execution, managing the identification and resolution of defects with members of Quality Assurance, Technology, and business partners

TECHNICAL SKILLS

Documentation: MS Word, MS power Point, MS Visio

Requirement management: HP Application Lifecycle Management (ALM), IBM Rational DOORS

Project management: MS Project

Test planning and test management: HP Quality center, IBM Rational Quality Manager (RQM), Azure DevOps

Defect Management: JIRA, HP Quality center, IBM Rational Quality Manager (RQM), Azure DevOps

Data Analysis and visualization: MS Excel, Tableau, Microsoft Power BI, Adobe Analytics

PROFESSIONAL EXPERIENCE

Confidential

Senior Associate

Responsibilities:

Leveraged Microsoft Project Plan to create a detailed project plan for multiple technical project work streams, and manage and track key project milestones. I also worked with client executives and project leads to support budget availability through project completion.
Created the go - live (product roll out) strategy, operational readiness tracker, roles and responsibilities for project staff and leaders, post go-live ticketing intake process, and training on use of ticketing software. Defined and documented a process for ticketing resolution and complex ticket escalation.
Assisted in setting up and running the Project Management office (PMO) for the client including creating a project charter, creating and maintaining project schedule, performing project financial analysis for budget considerations, setting up and implementing status reporting mechanisms and tools, defining KPIs for the project, defining roles and responsibilities, creating project org chart and risk reporting and migration strategies.
Responsible for creating and deploying detailed and highly interactive reports and visuals using Microsoft Power BI by analysing large amount of complex raw data from multiple systems; detecting and correcting inaccuracies in data to generate actionable business intelligence.
Leveraged Microsoft SharePoint 2016 as a centralized project repository for all integrator deliverables. Integrated SharePoint with Microsoft Power BI to serve as the dataset for the Power BI reports for senior leadership.
Worked alongside the C-suite executives, key business owners, project vendors to identify and report key risks and issues around project implementation. Determined and presented project status, risks and suggested mitigations to client senior management team members, captured feedback and reprioritized financial and manpower resources based on client feedback.

Confidential

Research Assistant

Responsibilities:

Collected and analyzed data (using Tableau, MS Excel, Atlas.ti) related to online learning courses and analyze the effectiveness of online learning courses and provide recommendations to improve the e-learning experience
Developed a business case and influenced business owners to leverage data analytics for the Confidential tele sales line of business leading to an incremental revenue of $1.2 million annually
Performed analysis on historical customer data using Site Catalyst providing insights for marketing team to drive improvements in customer conversion translating to $1 million in revenue
Devised an index to derive quarterly customer traffic for Confidential e-commerce based on forecasted budget of marketing and promotions teams
Skills: Business intelligence, web analytics, Adobe Site Catalyst, forecasting, feasibility analysis, strategy, data analysis

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