SUMMARY

• 7 years of IT experience in Design, Development, Testing and Administration spanning all facets of package software and SAAS application implementation.
• Experience in salesforce.com Administration/ Development on force.com platform including analysis, modeling, design, coding, testing and implementation on various business domains like Financial, Insurance and Manufacturing.
• Strong Experience working with Apex classes, Triggers, Controllers & Controller Extensions, Components, Test Methods, Application Design and Development on Multitenant Force.com platform.
• Analyzed Sales, Marketing, Customer Service and Customer Support business processes used by salesforce.com customers and recommended ways to improve their processes using salesforce.com.
• Hands on experience in salesforce.com CRM integration, developing and deploying custom integration solutions. Excellent skills in creating/troubleshooting/modifying Apex code and Visualforce pages.
• Strong knowledge on Administration setup, Apex, Visualforce and experience with different SFDC development tools like Force.com Eclipse IDE and integration tools like Apex Data Loader, Import Wizard and Data Manipulation Language for data migration and management in bulk.
• Experience in Apex coding to implement the complex business logic with in Governor Limits.
• Implemented and executed Debug Logs and System Logs.
• Experience in developing client - specific solutions on force.com platform using Apex classes and Triggers, Visualforce, Force.com IDE, SOQL, SOSL
• Experience in working with Marketing Tools Apttus, Confidential and Draw loop.
• Experience in integration of Salesforce.com applications with other applications with an emphasis of the Web Services/XML.
• Worked on Lightning Process builder flows, Connect API, Chatter and quick Action.
• CloudCraze eCommerce implementations, providing both oversight and hands on contributions to the software design, development, and integration
• Extensive experience in creating B2B and B2C store using SalesForce and Cloudcraze.
• Extensive experience in designing of Custom Objects, Custom Fields, Pick List, Role based Page Layouts, Workflow Alerts and Actions, Validation Rules, Approval Processes, Custom Tabs, Custom Reports, Report folders, report extractions to various formats, design of Visualforce Pages, Record Types, Dashboards, and Email generation according to application requirements.
• Worked with team members for full-cycle projects, such as developers, to complete consulting projects on time, and deliver outstanding consulting services to salesforce.com clients.
• Having Administration experience on CRM applications like data exports & imports, application support, Security Administration, Maintenance, and user & security managemen t.
• Strong experience in Agile and Waterfall methodologies.
• Good understanding of SFDC implementations covering Sales Cloud, Service Cloud and App-exchange applications.
• Software Development Tools, Methodologies & Environments: Rapid Application Design (RAD), Toad for Oracle SQL, PL/SQL., Stored Procedures, Serena Dimensions, GitHub, Business Objects, Captiva, Documentum, Confidential, Rightfax, Exstream, Jenkins, Vlocity, Salesforce.
• Worked in integration of SalesForce portal with Ecommerce(cloudcraze)
• Experience in web technologies like HTML, XML, CSS, and JavaScript.
• Excellent Troubleshooting Skills and Problem Solving Capabilities.
• Excellent written and verbal communication skills to keep executive staff and team members apprised of goals, project status, and resolving issues and conflicts.

TECHNICAL SKILLS

Salesforce Tools: Force.com IDE, Force.com API tools (Data Loader), Force.com Explorer, Force.com Migration Tool, AppExchange

Languages: Apex, C, SQL, HTML, XML, CSS

Java Technologies: Java, JavaScript, JDK 1.5

PROFESSIONAL EXPERIENCE

Confidential, San Fancisco, CA

Salesforce Developer/Administrator

Responsibilities:

• Worked with the user group for requirement gathering throughout the planning and implementation.
• Interacted with various Business User Groups (Sales and Ops) to gather the document requirements.
• Responsible for automating the processes, development using Confidential, Confidential following the Confidential best practices
• Experience working across various SFDC implementations that are covering Sales cloud, Service Cloud and Apttus CPQ.
• Worked on Salesforce portal and integrated Salesforce portal with Cloudcraze
• Customizing the Apttus product configurator and quote application according to business needs
• Resolve the Cases and support the team on urgent bases, implementation and working with real-time troubleshooting
• Conducted Gap Analysis on Vlocity Insurance Cloud functionality to shore up any process gaps between current and future state capabilities. Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Confidential to make Lightning Application mobile and software analysis.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Used Confidential Data Loader to migrate data such as accounts, Products, Quotes and Forecast from different legacy systems.
• Packaged and Deployed customizations from Sandbox to other environments using Migration Tool - ANT.
• Collaborated with GitHub to access and share data from database.
• Experience in Administration, Configuration, Implementation, Lightning, and support experience with Salesforce platform
• Good Experience on Salesforce Lightning. Experience in third party integration with ERP (Marketing Cloud, Service Cloud)
• Designed and Develsoped Vlocity CPQ for couple of telecom clients.
• Design Solution of SalesForce Portal. Worked on Cloudcraze and Salesforce.
• Contract life cycle management: configuring Agreements, Templates, Query Templates, Agreement Output formats, Agreement Protection, Agreement Rules, Configuring Wizard and Approval Management.
• Expertise in SFDC Development using Lightning Application, Confidential Language, Visual Force Pages, Classes, Confidential, Confidential, Indexes, Locks Web Services, Confidential, Tabs, Confidential Web services, Custom Objects, Reports, Analytic Snapshots and Dashboards, Profiles, Creating Roles, Page Layouts, Org - Wide default, Sharing rules, Work Flows.
• Configured the GitHub to maintain the different versions in common development environment.
• Worked on Vlocity, for 360-degree customer views, customer history feed, and complete policy information in simple, card-based formats, driving new business and renewals, and tracking producer credentials. Coordinated and transferred knowledge to the offshore team.
• Quote to Cash: configuring Bundles, Configuration Attributes, Product Rules, Price Rules, Summary Variables, Discount Schedules, Approval Process Management and Rebate Management.
• Designed UI for the Quoting and Pricing functionality.
• Experience in complete Quote-to-Cash process Opportunity to Confidential (Opportunity, agreement, Confidential e-signature completeness).
• I configured product and pricing setup using CPQ/Product consoles which include price ramps, Price Matrix, Price Rulesets, price list items, tiered pricing and asset pricing.
• I also worked on Apttus Advanced Workflow approvals, Apttus order management, created agreement wizards, validation rules, contract templates
• Provide training and coaching in the use of CPQ CRM systems. Identify training and development gaps and create plans to address.
• Design and Develop customer solutions in Vlocity, Confidential, Confidential, CSS, Javascript and other technologies .
• Worked on Apttus support project to solve ongoing bugs/issues/enhancement on another project.
• Worked on Various objects Related to APTTUS Configuration & Pricing management, like: Agreement, Incentive, Price Rule, Price Rule entry, Price Rule Set.
• Designed and Implemented Continuous Integration and Continuous deployment in the company with SVN and Autorabit tool

Environment: Saleforce.com platform, Force.com API, JDK 1.5, Javascripts, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Apttus CPQ, Web services, Github, Confidential, Visual Force, SalesForce.com Data Loader, Security Controls, Sandbox, Eclipse IDE Plug-in, Dashboards, Data Migration Tool, ANT.

Confidential, Austin, TX

Salesforce Developer/Administrator

Responsibilities:

• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Confidential and Confidential Pages.
• Designed various Webpages in Confidential for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Experience integrating and migrating data from other systems to Salesforce, including understanding volume and vlocity requirements
• Created Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.
• Experience on Salesforce Lightning. Experience in third party integration with ERP (Marketing Cloud, Service Cloud).
• Major role in Designing and implementing Continuous Integration and Continuous Deployment Process Using SVN, GIT and AutoRabit CI - CD Tool.
• Implemented Case Management Automation to track and solve Customer's Issues.
• Worked on Service Cloud communities for sharing business process.
• Experience working across various SFDC implementations that are covering Sales cloud, Service Cloud and Apttus CPQ.
• Commerce Cloud / CloudCraze technical expertise. Able to design, configure and customize(if needed)
• Cross industry exposure to Cloudcraze solutions and use cases.
• Written SOQL queries against force.com API.
• Used AJAX to get the data from the server asynchronously by using JSON objects.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Implemented CPQ System to improve user experience in the Quoting process using Salesforce.
• Customize Salesforce, Page layouts, Custom objects, and Lightning Confidential .
• Worked with the Salesforce Lightning using lightning pages.
• Customizations of Reports, Dashboards, Workflows, Approval Process.
• Worked on multiple Test class Confidential to fulfill the code coverage. Extensively worked on Confidential data loader.
• Worked with Business on Design and Implementation of Product catalog and product attributes to expose on CPQ application.
• Migrated data from MS Excel / CSV files to SFDC using Data Loader.
• Proficient in creating record-types, page-layouts and profiles to hide/show visibility to various fields.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Developed Confidential and Confidential for various functional needs in the application.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other Confidential on a record detail and edit pages.
• Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects, Web to case, Email to case.

Environment: Saleforce.com platform, Confidential Language, Confidential (Pages, Component and Confidential ), Pages, Data Loader, S-Controls, HTML, Java Script, Confidential, Apttus CPQ, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Confidential, TX

Salesforce Developer/Administrator

Responsibilities:

• Involved in entire life cycle of Salesforce implementation including business requirements gathering; documenting the business requirements; analyzing and proposing business process compliant solutions.
• Worked on Apttus CPQ configuration and integration.
• Identified and implemented the lookup and master-detail relationships between objects and created junction objects.
• Expertise in writing the batch process using batch Confidential process.
• Developed Confidential, Controller and Confidential for various functional needs in the application.
• Maintaining test coverage for all the classes and Confidential and supporting deployment activities.
• Developed and deployed complex workflows and approval processes relating to all recruiting activities - Record status alerts, Email alerts, High priority approvals, Task delegation, time based workflow Confidential, workload queues.
• Simulating and debugging possible data migration and integration issues.
• Worked Mainly on Sales Cloud implementation
• Created a new login to identify any MARKETO modifications to Lead and Contact records within Salesforce.
• Responsible for Sprint deployments from DEV Instance to QA and DEMO Sandboxes and worked on Continuous Integrations and Deployment flows using Changesets and Copado.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer's cases in Cases Tab.
• Enhanced Confidential Class and Confidential Page to create a custom Related List, showing activities for selected contacts or clients.

Environment: Saleforce.com platform, Confidential Language, Confidential (Pages, Component & Confidential ), Salesforce.com Data Loader, Lightning Component, MARKETO, Wave analytics Confidential, Service Cloud, Integration, Apttus CPQ, HTML 5, CSS, Bootstrap, Web Services, WSDL, SOAP/REST, Agile, Sandbox and Production environment.

Confidential, TX

Salesforce Developer/Administrator

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Developed Confidential & Confidential and linked them to manage the workflows developed in the system.
• Designed, developed and deployed Confidential, Controller Classes and Confidential, packages for various functional needs in the application.
• Created supporting documentation for application development tasks that includes Salesforce.com customizations.
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Confidential, Confidential Pages to suit to the needs of the application.
• Performed detailed analysis of business and technical requirements and developed the Confidential using other Platform based technologies like Confidential, Force.com IDE.
• Used the Java Ant for testing and migrated the code to the deployment instance after testing.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Code review and test case reviews.
• Designed, developed and deployed Confidential , Controller Classes, Extensions and Confidential for various functional needs in the application using the Eclipse IDE.
• Develop Visual Force Pages, Visual Force Custom Confidential, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Confidential .
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Created mash up between sales force CRM and Gmail through Force.com AppExchange’s Email integration engine.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Proficient in using Eclipse based Salesforce.com IDE to develop and deploy force.com software.

Environment: Salesforce.com, Visual force (Pages, Component, & Confidential ), Security Controls, Escalation rules, Assignment rules, Record types, Custom objects and Fields, Time based Confidential, Confidential, Workflow Rules, Data loader, SOQL, SOSL, Confidential Schema Builders, and Custom Tabs, Advanced use of Microsoft Excel.