SUMMARY

• Around 10 years of IT experience with 7+ years in Salesforce CRM Application software designing, development, Testing and Implementation. This involved hands - on design and development using Force.com p latform administration, CRM, configuration, customization, implementation, training and support.
• Accumulated extensive Salesforce knowledge and hands on experience on Sales Cloud, Service Cloud, Commerce could and Health Cloud.
• Proficient in dealing with functionalities related to sales cloud&service cloud, Marketing cloud, Community Cloud, Custom Cloud and Analytics Cloud
• Experience in the complete life cycle of project development (SDLC) including System Analysis, Design, Development, Testing and Deployment.
• Managed Salesforce.com CRM application. Responsible for maintaining the functional areas of data management, forecasting, deal registration, contacts, leads, campaigns, opportunities, quotes, dashboards and reports etc.
• Proficient in utilizing Salesforce out-of-box functionality for customizations and defining user security model, creation of validation rules, approval process, workflow rules, sharing rules, profiles, permission sets, Security Access, Workflow Approvals, Sales, Marketing, Customer Service and Support Administration.
• Experienced working with Sales forces tools: Force.com IDE, Force.com Explorer, Developer Console, and Force.com Data Loader.
• Worked on Salesforce.com based development enhancements and implemented lightning applications from the scratch.
• Expertise in Lightning app builder (salesforce 1) and implemented new application based on lightning to have compatibility of the app in mobile, Tab and Desktop versions.
• Detail-oriented energetic team player, motivated with multi-tasking capabilities, problem solver, and hands-on leader with exceptional presentation and client/customer relation skills.
• Experienced in using Sales Force Change Sets, eclipse and ANT tool to migrate changes between sandboxes.
• Operations Support and Issue analysis, Bulk Data Migration and Implementation of New Customization.
• Experience in SFDC Administrative tasks like creating Profiles, Permission Sets, Validation Rules, Roles, Users, Page Layouts, Record Types, Custom objects (includes junction objects), master-detail and look up relationships, Approvals, Workflows, Cases, Custom Report Types, Reports, and Dashboards.
• Experience in working with Salesforce.com sandbox and production environments.
• Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader, Dataloader.io Utility.
• Strong expertise in 2 of the following modules: nCino, Sales Cloud, Service Cloud, Marketing Cloud, Force.com
• Proficiency in SFDC Development in implementing Apex classes, Test classes, Triggers, Force.com IDE, Visual Force (Pages, Components, Controllers), Batch Apex, Scheduled Apex, Anonymous Apex, Change Sets Deployment, Custom Settings, SOQL and SOSL.
• Experience working with Force.com IDE & Eclipse IDE in design and development of Custom Application for Complex Business Processes in both Sales and Service Cloud Modules.
• Integrated the Web Services by generating the necessary stubs from the WSDL files for extracting the data.
• Experienced in integration of Salesforce.com with external applications by using Web Services API, Metadata API, SOAP and REST.
• Administering, maintaining and managing Customizing reports, monitoring daily activities, creating user stories to be used for the Release Planning and Sprint Planning.
• Experience in providing production support, analyzing the cause and fixing it.

TECHNICAL SKILLS

Salesforce.com: Salesforce CRM, Apex Language, Apex Classes, Apex Triggers, Visual Force Pages, Database Operations (DML, SOQL&SOSL), Email Templates, web services (SOAP and REST), Workflows, Approvals process, Reports & Dashboards, Analytic Snapshots, Sales cloud, Service cloud.

Salesforce Tools: Force.com Eclipse IDE Plug-in, Apex, Data Loader, Informatica, AppExchange Apps, ncino Force.com Platform (Sandbox and Production), Force.com Explorer.

Languages: C, C++, HTML, SQL, Java Script, Java, CQ5, Apex

Database: MS SQL Server 7.0/2000/2005 , Oracle 8i/9i/ 10g/11g/12c, SQL, PL/SQL

Operating Systems: Windows NT / 2000 / XP Pro / Vista, Windows Server 2000 / 2003 / 2008

Methodologies: SDLC, Agile,ANT, Scrum, Git-hub, Bit Bucket, Jira, Rally, SVN

Computer skills: Word, Excel, PowerPoint

PROFESSIONAL EXPERIENCE

Confidential, Plano, TX

Lead Salesforce Admin

Responsibilities:

• Day to day administration of Salesforce .com for Flowserve client.
• Developed Salesforce Apex classes, triggers, test classes.
• Lightning APP aura-component framework development.
• Deployment by Salesforce DX, Changeset . Git -Hub, Git.
• Created Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Customized Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules .
• Good Knowledge on creating Lightning components and Lightning Applications.
• Experience in building reusable UI components and pages with Lightning component framework.
• Hands-on work experience Apex language (Classes and Triggers) Lightning components and Visualforce framework by leveraging Force.com Platform.
• Migrating the pages and use-case requirements from classic to Lightning interface components.
• Used the ServiceNow to solve the Incidents which are raised by customers
• Users were creating Cases in Salesforce, ServiceNow incidents/Catalogue Tasks/Request Items and enhancements in JIRA.
• Being part of the release management process, I handled the deployments and middleware integrations (MuelSoft) from UAT Testing to Production.
• Experience with 3rd party apps such as nCino, identify and streamline workflows using the nCino platform, built on Salesforce.com, and implement changes and levels of customization as needed through the Salesforce Administrator role.
• Extensively used Salesforce Lightning Design Systems (SLDS) components in the Lightning Application.
• Experience in building apps on S1 using Lightning components.
• Generated various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Performed detailed analysis of Technical and business requirements
• Created Salesforce Apex classes, triggers, test classes.
• Hands-on Experience in debugging and resolving the salesforce production org Apex errors.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages .
• Configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Hands on experience in E instein A nalytics studio.
• Created data sets by using data from internal and external salesforce org.
• Configured new data source and storage. implemented and configure lens and dashboards by using data sets.
• Developed Salesforce Lightning applications using Lightning Components, Controllers and Events and used custom CSS in the components.
• Developed custom Business logic using Apex Classes, Visual force pages and Lightning components. Used Visual force components like Page Block, Command Buttons, Action support, Action Function.
• Utilized Salesforce Lightning Experience Process Flows to automate Business process
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• I have successfully implemented Copado Release management tool in Salesforce and maintaining all JIRA stories deployments through this tool.
• Designed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation.
• Experience in developing client-specific solutions with SFDC Apex (Classes, Controllers & Triggers), Batch Apex & Apex Web Service, Visualforce (Page, Component), and Apex test class .
• Designed and Delivered Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application
• Used debug logs to trace the execution and used Apex Data Loader to migrate data such as accounts, campaigns.
• Effective employment of Apex Data Loader, Import Wizard and Data Manipulation Language for data migration and management in bulk. .
• Implementation experience using Custom Objects, Custom Fields, Custom Tabs, Record Types and list views.
• Created page layouts, mini page layout and search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages .
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home-grown applications.

Environment : Saleforce.com CRM, Force.com platform, Apex Classes, Chatter, Visual force Pages, Controllers, Lightning Component, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Workbench, Web Services API, Security Controls, Force.com IDE, Workbench.

Confidential, Dallas, TX

Salesforce Consultant

Responsibilities:

• Implemented and customized Salesforce customer relationship management (CRM) for Marketing, Sales and Service Cloud (Case Management)
• Worked on Salesforce Community cloud like how to engage with employees, customers, partners.
• Experience working on creating users, profile configuration, created File Locations using Data Management, Reports and Dashboards.
• Creation and maintenance of Salesforce custom apps, objects, approval process, formula fields, record types, page layouts, workflow business rules, user maintenance, and similar types of settings.
• Created Custom Junction Objects and defined lookup and master-detail relationships on the objects. Created approval workflow and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Created various Reports (summary reports, tabular reports, matrix reports) and Report Folders to assist Service managers to better utilize Sales force and configured various Reports and for different user profiles based on the need in the organization.
• Designed and developed SFA based Application on force.com platform in salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
• Developed and maintained visual force pages, custom components with responsive designs.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.
• Developed Apex Classes and Apex Triggers for various functional needs in the application.
• Created various Scheduled and Batch apex jobs based on the business requirements.
• Developed apex classes, controllers to implement serverside logic for custom visual force pages and lightning components.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Skilled in understanding and implementing the new salesforce Lightning Experience.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Used Lightning process builder for visualizing and creating automated business processes.
• Generate Email Templates and also have knowledge in bulk emailing users.
• Implemented the developments of Custom Objects, Workflows, Triggers, Reports and Fields into the test and prod boxes to Sync with them.
• Creation of new campaigns, including data configuration, audience creation, and utilization of capabilities in the platform.
• Designed personalized email content using HTML and CSS3 in Content Builder.
• Perform integration between sales cloud and marketing cloud using marketing cloud connector.

Environment: Saleforce.com CRM, Force.com platform, Veeva Vault, Veeva CRM, Apex Triggers, Chatter, Controllers, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Force.com IDE, Windows.