SUMMARY

• 8 plus years of experience in IT industry includes in all phases of Software Development Life Cycle (SDLC) which involves requirement gathering, requirement analysis, design, development, implementation & enhancement of projects using Salesforce.com CRM and Java/J2EE technologies and followed Agile (SCRUM) & Waterfall Methodologies.
• Around 5 years of experience in Sales force CRM both as Administrator and Developer.
• Strong Knowledge in Salesforce Administration and Customization, Data Validation, Sales, Marketing, Customer Service and Support Development team.
• Hands on working experience in Role Hierarchy, Custom Profiles and public Groups creation and user management.
• Manage all ongoing projects related to Service Cloud including interfacing with development and IT teams.
• Maintain and Customize Sales Cloud and Service Cloud and Marketing Cloud applications.
• Implemented Service Cloud including: Service Console, Customer Portal & Communities, Case Feed, Knowledge Base and Entitlements.
• Integrated Salesforce.com with external systems like Oracle and SAP using SOAP API and REST API and used MuleSoft for Integration purpose.
• Experience with implementing Salesforce App Exchange products.
• Extensive experience in analyzing’s converting business workflows into exact Salesforce.com workflows and configuring Salesforce.com to meet business requirements.
• Hands on Experience in creating Custom Objects, Custom fields, Page layouts, Custom Tabs, Reports and various other components as per the client and application requirements.
• Extensive business knowledge and customization experience on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards.
• Experience in Creating Roles, Profiles, Email Templates, Page Layouts, Workflows, Workflow Actions and Approval Process.
• Experience in creating detailed process documentation and deployment process on issues for Future Follow ups.
• Excellent Leadership and Interpersonal skills, Team player with ability to work effectively with all levels of organization and individually as well.
• Worked on different Sandboxes for development & testing, involved in migrating the code to production instance in installments using Change Set. Configured Chatter to track emails from Outlook to Salesforce by following a user.

TECHNICAL SKILLS

Lightning Experience Development: Lightning Components, Aura Framework, JavaScript Controllers, Server - side Controllers.

Salesforce.com Development: Apex Language, Apex Trigger, Apex Class, SOQL, SOSL, Visual Force (Page, Component & Controllers), HTML.

Administration: Reports &Dashboards, Validation Rules, Users, Roles and Profiles Deployments (Change sets) and Migration tools, Workflow Rules, Approval Process, Sandbox Refreshments, Apex Data Loader, Import Wizards, Packages, Custom Apps, Custom Labels, Sharing Settings, Communication Templates, Pardot Integration

Languages: Apex, Java, JSP, XML, HTML, Java Script, CSS

Tools: /Utilities: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production), Workbench

Databases: Force.com DB, Microsoft SQL Server 2000/2005/ 2008

Operating System: Linux, CentOS, Solaris, z/OS

Source Code Management Tools: TFS, GIT, SVNScheduling Tools control-M, Autosys, Crontab

Applications/Web servers: Weblogic Server, IBM Webshpere, Tomcat, JBOSS, Apache, IIS.

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Developer

Responsibilities:

• Involved on salesforce configuration, customization, integration, deployment, communities and classic to lightning migration, lightning component, lightning design system.
• Designed web pages in Visualforce for capturing various customer’s data.
• Developed User Interface using Apex controllers, Visual Force and Force.com IDE
• Implement data security/visibility rules using Sharing rules, configuring OWD (Organization wide default), create criteria-based &owner-based sharing rules across objects and sharing data to different set of roles.
• Involved in SFDC Administrative tasks like creating Profiles, Roles, Users, Custom Permissions, OWD settings, Sharing rules.
• Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Worked on writing Apex Triggers & Apex Classes, Batch Apex and Scheduled Apex.
• Migrating Metadata from one sandbox to another sandbox using Force.com IDE tool.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings
• Responsible for enabling network-based security and organization-wide list of trusted IP address.
• Responsible for the creation of permissions and restrictions for users; including log-in restrictions and IP access.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Created the workflows for automated lead routing, lead escalation and email alerts.
• Design, build, test and deploy SFDC customizations which may include form layout changes, workflow triggers, workflow alerts, automated email responses, etc.
• Work closely with prospects/clients to identify technical requirements and technical Infrastructure for CRM based enterprise solutions.
• Involved on salesforce configuration, customization, integration, deployment, communities and classic to lightning migration, lightning component, lightning design system.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Involved in the maintenance of the previous versions of the product by addressing bugs and client issues.
• Responsibilities include defining integration architecture, documenting technical requirements, and identifying success criteria.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Used Apex Data Loader to migrate data such as accounts, campaigns, cases and leads.
• Involved in integrating web service with SalesForce.com to load Leads back and forth from Salesforce.com to Legacy and vice versa.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Responsible for creating Sharing rules among all the users in Different Roles and Subordinates.
• Responsible for creating Queues, Workflows rules and tasks to share and automate work to the users in the Queue.
• Designed Implemented and deployed the Service Cloud with various custom-built Page layouts Custom tabs Custom Apps to suit to the needs of the application also created various Profiles to enable the Service Cloud specific to them.
• Designed and developed various Visualforce Pages Apex Classes Controller Classes Extensions and Apex Triggers for functional needs in the various applications.
• Created Various Validation Rules Workflows specific to limited user groups by filtering out through their Profiles while working on Service Cloud.

Confidential, Austin, TX

Salesforce Admin & Developer

Responsibilities:

• Extensively worked on Agile methodology and attended Daily status/standup meetings.
• Analyzed business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionality, design and document solutions that fill the gaps.
• Reviews and streamlined existing CRM to endure accurate adoption metrics reporting. Deactivating users to release licenses.
• Created user Roles and Profiles and given them Security controls and shared settings.
• Maintaining profiles roles and Standard Objects like user Accounts, Contacts, Leads, Campaigns, Dashboards, Reports.
• Developed various Custom Objects, Components, Controllers, Custom Reports, Custom Tabs, Labels, Visual force pages, Validation rules, Approval Processes and Auto-Response rules for automating business logic and Report folders for different users and profiles based on the requirement.
• Implemented Single Sign-On (SSO) in multiple Salesforce instances using SAML 2.0 and OAuth 2.0.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Proficient in using Eclipse based Salesforce.com IDE to develop and deploy force.com software.
• Supported Production deployments, User Rollouts and quick fixes.
• Migrating Components to different environments using ANT Eclipse and Change Sets.
• Integrated Salesforce.com with an external application using SOAP, REST based web services.

Confidential, Austin, TX

Application Support Engineer

Responsibilities:

• Worked as an Application Support engineer supporting all levels of Applications and finding problems and have directed to Dev team for fix.
• Upgrade of existing Weblogic 11g infrastructure to 12c
• Setting up of Weblogic 12c for J2EE applications
• Supporting Confidential Applications and fixing Defects.
• Configuring property files in JSON format for automation.
• Automate of Weblogic Resource (JMS & JDBC) creation using WLST (
• Setting up the environment and automation of day to day tasks (build and deployment)
• Setup of Splunk to collect logs from all infrastructures for log search.
• Support of Enterprise applications running in Tomcat & JBoss Application Server.
• Configuration of Apache http Server.
• Setting up of Build and Deploy job in Hudson for automation.
• Working with BigIP/3DNS for setting up of Load balancing