SUMMARY

• Well - rounded professional career with notable expertise leading complex project engagements for high-value clients.
• An exceptional, certified Project Management Professional with 15+ years’ experience developing and implementing intricate technical solutions to increase productivity and enhance operational efficiency.
• Experienced in Project Management processes including gathering and analyzing requirements, identifying and mitigating potential risks, assessing project feasibility, allocating resources, and designing effective project plans and schedules.
• Adept in building high-performing project teams, transferring invaluable knowledge, and ensuring on time completion of all project milestones and final deliverables.
• Proficient in the analysis of qualification/integration/testing of innovative products and solutions, ensuring alignment with clients’ needs and expectations, as well as internal business goals and objectives.
• A highly skilled project leader, mentor, and trainer with the ability to direct multiple tasks simultaneously while introducing new policies and procedures to increase effectiveness and enhance overall performance metrics.

Core Competencies:

• Project Management
• IT Storage Solutions
• Agile Scrum Methodology
• Quality Assurance & Testing
• Resource Management
• Cross-Functional Team Leadership
• Systems Launch / Implementation
• Client Relationship Management
• Custom Software Development
• System Migrations/Integrations
• Backup and Recovery Strategies
• Problem Resolution / Troubleshooting
• User Training & Support
• Business & IT Planning
• Costing/Budgeting/Forecasting

TECHNICAL SKILLS

Platforms: Windows 10, Mac OS

Tools: MS Word, Excel, PowerPoint, Access, Outlook, Visio, Project, SharePoint

PROFESSIONAL EXPERIENCE

Confidential, Houston, TX

Portfolio & Project PMO Analyst

Responsibilities:

• Develop and implement strategic plans to initiate project setup, govern change management processes, manage project planning, institute risk and issue management, perform data analysis, allocate and manage resources, and maintain stakeholder relationships.
• Collaborate with global project teams and business unit managers to review, update, and finalize project proposals and project plans.
• Introduce governance and quality assurance processes to ensure final deliverables align with Confidential Project Delivery Framework and overall business goals and objectives.
• Successfully delivered projects on time and under budget while adhering to strict quality and industry standards. Ensured compliance with Confidential and applicable industry standards including SOX and audit requirements.
• Earned EDGE certification, the highest-level certification for contractors in Confidential Agile Framework, and leveraged knowledge and expertise to mentor and encourage peers to capitalize on professional development opportunities.

Confidential, Houston, TX

Implementation Project Manager

Responsibilities:

• Spearheaded and led implementation projects to introduce document management systems providing both onsite and remote support. Installed, configured, and customized systems to integrate with clients’ existing environments, and ensured proper functionality through testing and client approval.
• Consulted with clients to gather and analyze requirements, assess project feasibility, design business process mapping and diagrams, and develop effective project plans.
• Coordinated efforts with clients’ technical teams to ensure proposed solutions aligned with requirements and technical specifications, as well as their organizational goals and objectives.
• Created, updated, and managed all documentation including technical manuals, implementation documents, and knowledge base articles.
• Developed and implemented deployment strategies, scope designs, test scripts and plans, post-production support and organized and facilitated training on new system features for clients’ operations and technical teams.
• Guided and provided hands-on assistance in pre-implementation processes to assess system requirements and ensure compatibility prior to installation.

Confidential, Houston, TX

Business Analyst / Project Analyst

Responsibilities:

• Operated as Lead Project Analyst for Application Integration and Managed Services Transition team projects.
• Integral contributor on an exhaustive list of high-value project engagements for several industry leaders including ExxonMobil, JPMorgan Chase, DuPont, Unilever, BRP, and CSC.
• Controlled data analysis and complex report generation for Incident Management processes, implemented report tracking and detailed reporting on project metrics to provide meaningful insights for project stakeholders. Employed an innovative and effective workflow management tool and governed both input and output to ensure accuracy and validity for each project milestone.
• Managed SharePoint Portal Administration, provided ongoing logistics support, performed document management, and handled expense reconciliation.
• Rendered executive support services for the Project Management Office designing presentations and detailed reports using cutting-edge technology and business tools, and handling project coordination for all phases of service delivery, ensuring on time completion of all project engagements.
• Developed and distributed a comprehensive, client-based Process and Procedures Guide comprised of 600 pages with graphics and detailed information regarding internal business functions as well as industry best practices.