SUMMARY

• Strong Business Analysis & Project Management Principles and skillset with a proactive approach, with the ability to manage multiple complex projects across multiple project solution types.
• Responsible for producing project documentation - Project Charters, Project plans, project estimates, conversion schedules, resource plans, and status reports. Ensure all handover documents are correctly updated and provided to the stakeholders.
• Collects and defines requirements, translates into functional design documents and participates in the Project Charter, Project Planning, Technical specification, Test planning and User documentation processes.
• Proficient in creating UI/UX Wire Frames and design interfaces for clients in Healthcare, Confidential, and P& Confidential industry.
• Use Unified Modelling Language (UML) diagrams (Use Case diagrams, Sequence diagrams and Activity diagrams) for specifying, visualizing, constructing, and documenting the artefacts of a software system.
• Mastered working in both Waterfall, Hybrid and Agile software development.
• Experience in preparing Requirement Traceability Matrix (RTM) and AS-IS and TO-BE workflows for the system under design.
• Expertise in developing and maintaining overall Test Methodology and Strategy, Documenting Test plans, Test Cases, Executing Tests Cases and Test Scripts based on baseline requirements.
• Experienced in Property and Casualty Insurance and Claims applications.
• Experienced in Wealth Management, Revenue Management and Insurance industry on Confidential, Annuities, reinsurance products and Financial Reporting.
• Experienced in the Healthcare industry. Depth knowledge of clinical applications.
• Good Knowledge and Experience working on ERP/CRM applications. For ex: MS Dynamics.
• Very well equipped with Regression Testing, User Acceptance Testing (UAT) and Functional Testing of applications in all environments.
• Generated detailed bug reports and documented defects using Quality Centre and JIRA.
• Performed Data Visualization with Tableau, Power BI and Excel.
• Experience in SQL queries and joins (inner/outer etc.) to validate data. Used Toad, Confidential database, and SQL Console to execute SQL queries.
• Tested the Responsive web design (RWD) on different environments ( Desktop, computer, monitors to mobile phones ) .

PROFESSIONAL EXPERIENCE

Confidential

Sr. Business Analyst/Project Manager

Responsibilities:

• Working on Maintenance and Support projects as project manager and helping in bringing resolution for users’ issues on portals.
• Involved in documenting project details in a project charter, identifying impacts, process/data flowing, business & functional requirements, project plans & schedules, issues log, risk analysis, cost benefit analysis, lessons learned, and project closure documentation .
• Worked to define and implement the project’s objectives and work on change management tasks including identify, creating, and delivery project implementation, development of test cases and scenarios, testing,, policy, procedures, job aids, and global communications.
• Worked with legal, compliance, fair lending on approvals to programs and lending practices.
• Performed Veracode scanning for the Applications to reduce Appsec Risks.
• Gathered requirements from the business users and created FRD/Mock ups to define it in technical language for developers and successfully made changes to portals.
• Created data file formats for clients to help aligning it to the ETL Jobs and uploading the correct data on portals.
• Created PCP Roster reports for business users and end clients by running SQL Queries in MS SQL.
• Created annual sales reports of Jolly Giant software using Power BI.
• Created Process flow and Architecture diagrams for various systems.
• Helped in testing the portals before pushing changes to any other environments. (QA/UAT/Production).
• Worked on a Data Modelling project to help organize client’s data and processes.
• Performing system analysis of each system to understand their process flow and bring solutions to their data architecture.
• Created Project documentation (Epics, User stories, Tasks Test Plans and Test Cases on Azure Devops.
• Completed basic course in Decisions platform to understand the business rules in Decisions.
• Working on creating an in-house application-IT On boarding.
• Created Project Plan to define Stakeholders, Project Goal, Project Scope, Resources and their roles, etc.
• Maintained defects and tasks on ZOHO Helpdesk, Footprints system and Azure Devops.

Technical Environment: Confidential SQL, MS Office, MS Visio, Business Objects, Azure Devops, SharePoint, Zoho helpdesk, Footprints ticket system, VM Ware Horizon, Veracode application security scanning tool, Dynatrace (User Monitoring and Synthetic transaction monitoring tool), Facets system.

Confidential, NYC

Sr. Business Analyst/Project Manager

Responsibilities:

• Worked on managing the Core project for enhancing their older system to a newer version.
• Created Project Plan to assure the project execution and deployment in the expected timeframe.
• Analysed the need of upgrading the Dynamics AX ERP system to D365.
• Elicinated the program requirements for all parts of the EHR system (CPOE, RX, EMAR).
• Elicinated the requirements for program report to limit the number of reports in the system.
• Recommended and utilized best practices in project implementation .
• Analysed client revisit badge id system and bought best possible solutions to cut the cost involved in improving the older check-in system.
• Processed IT vendor invoices to accounts payable department on monthly basis.
• Managed and organized SharePoint by creating links for IT vendor invoices and purchase orders.
• Helped the IT department in writing policy for personal email usage and cloud storage usage.
• Played a lead role in addressing networking issues at different sites of Confidential and got it fixed in a timely manner.
• Worked as a first point of contact for network engineers and managed their work.

Technical Environment: Confidential SQL, MS Excel, MS Word, MS Visio, Business Objects, ERP System MS Dynamics, SharePoint.

Confidential, Garden City, NY

Sr. Business Analyst

Responsibilities:

• Elicinated the client requirements for all parts of the EHR system (CPOE, RX, EMAR).
• Performed gap analysis in order to match old system to new system.
• Assisted in the documentation and gathering of detailed requirements and workflow processes and analysis. Reviewing current workflow and lead recommendations and defines requirements to build processes and forms needed to support the business in the new system.
• Recommended best practices in project implementation.
• Analysed customer needs and identifying system and procedural solutions to enhance the clinical practices.
• Identified opportunities to leverage technologies in areas that improve and promote the clinical agenda.
• Identified needed process changes to ensure compliance with the use of technology to optimize care delivery processes and effectively communicate Confidential care activities.
• Worked as a liaison between business, Development and QA teams Communicates with internal partners to obtain sign-offs.
• Ensured updates are tested and applied on a timely basis.
• Played a Lead role in creating Power BI reports for Confidential therapies and also for the sales and billing purposes.

Technical Environment: QC ALM, MS SQL, MS Suite, Power BI, Clinical Applications.

Confidential, New York City

Sr. Business Analyst

Responsibilities:

• Visited and Elicinated business and technical requirements from clients all over the USA.
• Created KDD (Key design Document), File Layouts and other Specification documents.
• Maintained 3 different External/Internal QA Action logs on SharePoint and MS Excel for clients and internal team members and answered client’s questions.
• Proactively worked with Stakeholders for sign offs on Business and Technical requirement documents.
• Key point of contact between the business stakeholders and application development teams.
• Worked with vendors and across company departments to ensure that system releases are developed and maintained according to the business requirements .
• Created user manual cards (Quick Cards) and defined various functionalities of the Claims system to make it easier for end users.
• Mapped 4-5 Interfaces from source to target destination.
• Extracted meaningful data by data mining into Confidential SQL.
• Worked with the Dev team to create Power BI reports for claims.
• Tracked defects and tasks in Helix ALM.
• Worked with developers to help them understand business requirements.
• Keep records of all specification documents on SharePoint.
• Created release notes after every sprint to share with clients.

Technical Environment: Confidential SQL, MS Excel, MS Word, MS Visio, Business Objects, Helix ALM, Confidential Planner, SharePoint

Confidential, Horsham, PA

Sr. Business Analyst

Responsibilities:

• Elicinated Requirements from clients to develop custom applications.
• Delivered high quality Business requirement document with attention to details.
• Provide strategic support to assigned business areas and consult with technical subject matter experts.
• Write functional specifications for transactional CRM web based system Help define functional requirements relative to various business initiatives.
• Created as-is and to-be process maps, use cases, functional specs and state diagrams Representing the business on PMO driven projects and function as the champion for business focused solutions.
• Key point of contact between the business stakeholders and application development teams Work with vendors and across company departments to ensure that system releases are developed and maintained according to the business requirements .
• Implemented a Commission system tracking and calculating Agent commissions on policies.
• Implemented an invoice payment system developed in-house which provided the Financial Controller with reporting on company expense.
• Tested the HTK application for RWD (Responsive Web Design) on different devices.

Technical Environment: Confidential SQL, UNIX, MS Excel, MS Visio, Tableau, Business Objects, HP Quality Centre (QC), Version one, JIRA, ALM 11.5

Confidential, Nebraska

Business Analyst

Responsibilities:

• Participated in requirements gathering sessions and workshops for Senior Health Claim Project.
• Created use cases and user stories based on client needs.
• Utilized MS Visio for creating functional flowchart and documented Business Deliverables.
• Involved in daily quick EOD Touch point Scrum sessions, any impediments, showstopper for the application process workflow.
• Assisted Developers with designing, building, testing and debugging workflows based on business and technical requirements.
• Created Business Rules Spreadsheets (BRS) as needed and Requirement Traceability Matrix (RTM) to track the Requirements and link it to the Test cases.
• Created Data Migration functional specs based on the PDD (project definition document) provided by the business and conducted functional peer review.
• Provided the list of relevant servers, Databases, tables, Data set and transformation logic for the Data Migration.
• Created Test Data required for testing healthcare features.
• Tested the application for RWD (Responsive Web Design) on different devices.
• Defect tracking and Management using QC ALM.
• Provided project management support through the entire project life cycle.
• Executed SQL queries and Joins to retrieve and validate the data from the database.

Technical Environment: Confidential SQL, UNIX, MS Suite, MS Visio, HP Quality Centre (QC), ALM 11.5.

Confidential . New Jersey

BA/ QA Analyst

Responsibilities:

• Translation of business features and workflow into clear, precise and functional expectations.
• Delivered high quality requirement documents with attention to details.
• Involved in creating Process Maps and State Diagrams.
• Generated test cases based on requirements and visual designs.
• Involved in the documentation of Test Plan, RTM (Requirement Traceability Matrix), Test Scenario Document, Test Data Document and Test cases.
• Attended Sprint planning meetings and Daily stand-up meetings.
• Managed test cases, defects and reports in HP Quality Center (ALM).
• Tested end to end application process including Tracked the defects using JIRA.
• Executed SQL queries to retrieve and validate the data from the database.
• Conducted Testing on various builds of the application and reported the defects to the developer using JIRA.

Technical Environment: QC ALM, My SQL, MS Suite, iOS win XP, Confidential, Informatica.

Confidential

Business Data Analyst

Responsibilities:

• Responsible for generating data warehouse reports for Mechanical engineers working on GE turbines Projects. Reports included employee compensation, schedules, billing, job profiles, company ledgers, sales revenue etc.
• Preparation of project reports based on Excel sheets sent by business managers Confidential European region.
• Communicating with the Supervisors, TA’s, Engineers and Technicians (On GE Projects).
• Recording and upkeep of the company’s databank.
• Validation of data in frontend and backend.
• Worked with GE vendors and associates for Manufacturing and delivery of turbines technical parts.
• Daily update of Confidential tables which contains all the necessary information about crew working on different Projects for European regions (UK, Italy, Turkey, Spain, and NCE).
• Updating Confidential Contact List for each Confidential Branch office on Monthly basis.
• Supporting business manager for conducting business meetings.
• Involved in the creation of Business Requirement Document (BRD).

Technical Environment: MS Excel, MS Word, Power Point, iOS win XP, Confidential .

Confidential, New York

Business Analyst

Responsibilities:

• Provided support for call center that supported online banking, bill pay, eStatements , and institution to institution transfers.
• Assisted with online banking issues such as error messages or technical troubleshooting.
• Assisted members with banking issues such as enrollment problems and activation codes for debit cards.
• Assisted senior analysts in developing financial models and strategies
• Reviewed annual financial statements and drafted reports for clients
• Liaison to line of business department, audit department, and all participating testing applications to ensure accurate communication.
• Attended weekly line of business status meetings and provided status reports.