SUMMARY

• Proven IT Professional with over 18 years of experience in Project Management, Business Analysis, Application Architecture, Usability Design, and Technical Writing.
• A solution - oriented team member who succeeds in entrepreneurial, start-up environments as well as government, retail, travel, and global financial industries.
• Known for the ability to work with business stakeholders, negotiate software solution designs, and manage projects from inception to implementation using Agile/Scrum methodology.

PROFESSIONAL EXPERIENCE

Confidential

Systems Analyst

Responsibilities:

• Led the gathering, validation, testing,, and implementation of requirements leading to the launch of a biometric procedural review system.
• Facilitated communication between business stakeholders, technical staff, and upper management to negotiate final system requirements, timelines, and MVP features.
• Maintained product backlog, created technical and functional diagrams, acted as Scrum Master, led bug triage sessions, and designed and managed the user acceptance testing phase; trained new users.

Confidential

Project Manager

Responsibilities:

• Introduced Agile Project Methodology including stand up meetings, sprint sequences, iterative design approach, and estimation techniques.
• In a design management capacity, worked directly with local clinical groups on two separate studies to define solution design, data management and mapping, as well as in-scope requirements.
• Collaborated with a major government healthcare organization to design and implement data collection and management systems for both biometric and survey data for two classroom support tools.
• Designed issue resolution process, wrote Statements of Work and Functional Specifications.
• Lead UAT and implementation efforts as well as supported existing customer software issues.

Confidential

Senior Business Process Analyst

Responsibilities:

• Original member of the User-centered Design Team. Responsible for the elicitation, documentation, and validation of functional requirements for online and mobile applications.
• Partnered with stakeholders in Product Management, Information Technology, and Quality Assurance in the to translate and refine business requirements into functional design.
• Conducted requirements gathering workshops and user interviews aimed at producing user stories, use cases, task flow analysis, wireframes, and product backlog items all used for effective communication of client needs.

Business Analyst Consultant

Responsibilities:

• Acted in a consultant role to conduct an internal audit of bank server decommission process. Duties included strategic vision, gathering and classification of data, requirement gathering, documentation, tracking, and testing.
• Produced documentation such as strategic summaries, audit finding summaries, functional requirements, business process flow charts, business rule s, job descriptions, and wireframes.

Confidential

Requirements Analyst Consultant

• As part of the Requirements Management Group, responsibilities included engaging project stakeholders, working with Project Managers to define scope and business cases, and documenting proposed business rules.
• Worked with Subject Matter Experts to define functional and technical gaps between existing and desired software state. Prompted stakeholders to assess the complexity of work needed to fulfill requirements.
• Lead JAD sessions. Wrote, verified and validated all requirements. Documented and verified business process models, alternative workflows, and data elements; Acted as a for QA and UAT team members.

Confidential

Business Analyst

Responsibilities:

• Coordinated the integration of 23 high-priority SOX/SOC I bank applications into a vendor tool used for access audits; Member of the Identity Access Management SailPoint Adoption Team.
• Elicited requirements from key stakeholders; Worked with on-shore and off-shore development staff to determine technical solutions,
• Used Excel-pivot tables to analyze application user access structure including LDAP, Active Directory, Database models; Wrote basic SQL queries to extract necessary data.
• Created Visio wireframes and process flows; Wrote and revised use cases; Provided introduction, purpose, and timelines for UAT efforts; Assisted testers in the execution of cases; Fielded and verified reported issues.

Confidential

Founding Member - Project Manager / Business Analyst

Responsibilities:

• Responsible for analysis and execution of all enterprise activities including financial, operational, and technical initiatives in coordination with other founding members.
• Acted as a liaison between customers and technical staff by understanding and documenting business needs, analyzing technical capabilities, translating concepts into written requirements.
• Interacted directly with customers to troubleshoot and resolve production issues; collaborated with the development team to prioritize tasks, generated solutions aligning with customer objectives and needs.
• Involved with all phases of project delivery using Agile/Scum Methodology.

Confidential

Lead Project Manager - New Mexico MVD

Responsibilities:

• Led New Mexico State Motor Vehicle Division partners in gathering all statutory and business requirements. Oversaw the creation of Online Driver and Motor Vehicle suite of Services delivery.
• Brought in an estimated 6.5 million dollars in New Mexico State revenue by launching three applications within the first three months of operation. Worked within ASP.Net platform using Agile/Scrum methodology.
• Authored all gap analyses, functional and technical requirements, project plans, meeting notes, test plans, use cases and bug reports; Documented and led all implementation efforts.

Project Manager

Responsibilities:

• Launched Confidential ’s Online Vehicle Registration Renewal System in cooperation with the Colorado Department of Revenue. 80,000 transactions occurred in the first year.
• Designed, managed, tested, and implemented Colorado’s Online Driver’s License Renewal system. Over $400,000 in state revenue was gained in the first year.
• Partnered with Department of Revenue to provide analytical support. Delivered automated solutions that met statutory and business requirements. Led all requirements gathering sessions; documented all requirements and business rules.

Technical Writer

Confidential

Responsibilities:

• Wrote, edited, published, and maintained all requirement documentations, functional specifications, user guides, online help, manuals, use cases, test plans, meeting notes, and business process documentation.
• Responsible for the communication of all work orders, statements of work, risk analysis, press releases, and project specifications.
• Designed project specification template adopted by all twenty Confidential portals.
• Assisted Project Managers in all direct, written communication with State partners.

Confidential

Technical Writer / Information Architect

Responsibilities:

• Gathered requirements, documented requested enhancements, and communicated specifications that included written description of system behaviors, business rules, and wireframe mock-ups.
• Worked with a newly-acquired entity to document existing system, identify areas in need of enhancement, and conduct design review sessions with developers and subject matter experts seeking group approval for upcoming work.