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Supervisor Edi/collaborative Commerce Resume

Englewood, CO

SUMMARY

  • EDI manager with over 14 years of technical and business analysis experience. Trained new employees on EDI and supply chain systems. Previous customer service manager with health care, insurance and retail experience.

PROFESSIONAL EXPERIENCE

Confidential, Englewood, CO

Supervisor EDI/Collaborative Commerce

Responsibilities:

  • Managed EDI department including testing and coordinating over 2000 vendor trading partners.
  • Managed EDIFICE/SPS Commerce sell - through data program that provides sales and inventory data to all SA vendors. Responsible for vendor on-ramping and issue resolution.
  • Implemented compliance notification system to inform vendors of unacknowledged or late documents to improve data collaboration and supply chain efficiency.
  • Responsible for updating and implementing ANSIX12/VICS04010 for 850, 860, 856, 810, 997 EDI specifications and mapping using Inovis’ TrustedLink for iSeries (AS400).
  • Managed and resolved steady state operations through resolving various technical EDI errors and issues.
  • Liaison for Vendor Compliance, Merchandising, AP and Logistics departments regarding EDI data.
  • Trained new EDI employees on JDA and Inovis TrustedLink systems.
  • Supervised Lead EDI Business Analyst and perform yearly reviews.
  • MassTransit support lead.

Confidential, Englewood, CO

Operations/Logistics and Customer Support Director

Responsibilities:

  • Supervised operations staff, including customer service, returns and fulfillment departments.
  • Managed outsource call center operations, including billing charges.
  • Performed yearly employee reviews and recommended salary changes.
  • Installed customer service tools, Kana and eShare to improve customer relationships.
  • Automated and developed new returns procedure, shortening return processing time by four days.
  • Product knowledge training, including describing features and benefits, for call center representatives.
  • Worked directly with merchandising department to ensure availability and inventory control.
  • Effectively controlled costs by eliminating overtime and reducing department size by six staff members while continuing to out perform previous month’s statistics.

Confidential

Customer Support Manager

Responsibilities:

  • Supervised, mentored and coached a customer service staff of eight representatives.
  • Motivated staff on renewal campaigns and other indirect sales campaigns through incentives.
  • Increased renewal percentage from 70% to 95% in less than three months.
  • Created new invoices and billing procedures leading to a 67% increase in efficiency.
  • Produced monthly customer billing statements and reconciled client accounts.
  • Trained telemarketing representatives on Confidential .com services.
  • Performed daily and weekly reporting of site statistics and departmental workflow.

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