Functional Consultant (Cloud Admin) Resume

SUMMARY

10.5 years of experience in IT industry as SAP CRM, SAP ABAP/ SAP C4C Consultant, and ACE Cloud Functional Consultant.
Conduct user training and maintain knowledge transfer documentation.
An active member of the CRM development community affecting and driving efficiencies across the company.
Provide redundancy and backup support for other team members.
Expertise in Account, Order, Quotation, Opportunity, Activity, Lead.
Good working experience in Interaction center Web Client (ICWC).
Good working knowledge of CRM 6.0/7.0, EHP1 Web UI including creating Business Roles, configuring Navigation Bar Profile, Business Partner, Work Center, Direct Links and PFCG role assignment.
Good understanding and experience with Business Object Layer (BOL) and Generic Interaction Layer, view, window, interface, custom and component controllers, enhancing business Objects using AET
Experience in BOL Enhancement ( Simple Object, Dependent Object, Query Object, Dynamic Query Object )
Good understanding and working knowledge on RAP in EHP1
Extensive working experience with using Transaction launcher to call external third party applications and external URL’s.
Extensive working knowledge with enhancing standard components and functionalities such as adding new fields, buttons, changing field labels, dropdown, switching views at runtime, defaulting values.
Experience Function Modules, RFC Enabled FM’s BADIs creation and enhancement.
Knowledge of SMARTFORM.
Good understanding and working knowledge of SOAP API/XSLTs./Transformation.
Working experience in OO ABAP, Reports, ALV, BDOC.
Experience in Integration Design development.
Expertise in Troubleshooting and Debugging ABAP related issues.
Demonstrated accuracy, attention - to-detail, and ability to work well in a team environment. Capable of meeting deadlines, sincere and hardworking.
Participated in preparing user requirements and other technical specifications for the implementation of Delivery team's work and processes, particularly programming, configuration, workflow and process integration.
Prepares, updates and maintains system's documentation and related technical/procedural manuals.
Supported specific modules and applications, including in the context of production support, etc.
Exposure on complex system analysis of well-defined modules within the system, developed enhancements and new features to existing systems as design and implement systems as per requirements.
Participates with senior staff in assessing and testing new technology.
Performs ad hoc duties as required & may provide guidance to new/junior staff.
Have more than 5 years of experience in Project Coordination and Requirement gathering from US-based clients.

PROFESSIONAL EXPERIENCE

Confidential

Functional Consultant (Cloud Admin)

Responsibilities:

Creating new Roles.
Defining organization structure and creating job.
Assigning permissions to user.
Publishing Reports on cloud.
Defining functional aspect of ACE for different departments within organization.
Understanding business requirements and technical specifications.
Developing solution as per the business requirement.
Controlling inbound and outbound flow of data within organization.
Customizing standard scenario as per business environment.
Maintaining Cloud Server.
Controlling network over Sophos Firewall.

Confidential

SAP CRM Technical Consultant

Responsibilities:

Creating Business Role.
Creating Business Partner and Service Agent.
Creating Scope.
Defining organization structure and creating job.
Basic knowledge about SDK’s BODL, ABSL.

Confidential

CRM Developer

Responsibilities:

Understanding technical requirements and business process.
Development of custom Reports, FM, and BADI’s as per the business requirements.
Enhancements on Web UI, custom report development, Web service changes to support Confidential Platinum Warranty Initiative project.
Worked on ADDRESS SEARCH and ORDER SAVE BADI.
Creation of some custom component for transaction history and transaction notes/attachments.
Excel Upload functionally to add product detail at item level.
UI Enhancements/Modifications for extending service order search, resolving duplicate serial number error, restrict modifications authorizations on ESA contracts to specific Business Roles.
Modifications for standard/custom UI search/reports - Lead Search.
Handling the CRM web UI requirements.
Development of Technical Specifications.

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