SUMMARY

• 10.5 years of experience in IT industry as SAP CRM, SAP ABAP/ SAP C4C Consultant, and ACE Cloud Functional Consultant.
• Conduct user training and maintain knowledge transfer documentation.
• An active member of the CRM development community affecting and driving efficiencies across the company.
• Provide redundancy and backup support for other team members.
• Expertise in Account, Order, Quotation, Opportunity, Activity, Lead.
• Good working experience in Interaction center Web Client (ICWC).
• Good working knowledge of CRM 6.0/7.0, EHP1 Web UI including creating Business Roles, configuring Navigation Bar Profile, Business Partner, Work Center, Direct Links and PFCG role assignment.
• Good understanding and experience with Business Object Layer (BOL) and Generic Interaction Layer, view, window, interface, custom and component controllers, enhancing business Objects using AET
• Experience in BOL Enhancement ( Simple Object, Dependent Object, Query Object, Dynamic Query Object )
• Good understanding and working knowledge on RAP in EHP1
• Extensive working experience with using Transaction launcher to call external third party applications and external URL’s.
• Extensive working knowledge with enhancing standard components and functionalities such as adding new fields, buttons, changing field labels, dropdown, switching views at runtime, defaulting values.
• Experience Function Modules, RFC Enabled FM’s BADIs creation and enhancement.
• Knowledge of SMARTFORM.
• Good understanding and working knowledge of SOAP API/XSLTs./Transformation.
• Working experience in OO ABAP, Reports, ALV, BDOC.
• Experience in Integration Design development.
• Expertise in Troubleshooting and Debugging ABAP related issues.
• Demonstrated accuracy, attention - to-detail, and ability to work well in a team environment. Capable of meeting deadlines, sincere and hardworking.
• Participated in preparing user requirements and other technical specifications for the implementation of Delivery team's work and processes, particularly programming, configuration, workflow and process integration.
• Prepares, updates and maintains system's documentation and related technical/procedural manuals.
• Supported specific modules and applications, including in the context of production support, etc.
• Exposure on complex system analysis of well-defined modules within the system, developed enhancements and new features to existing systems as design and implement systems as per requirements.
• Participates with senior staff in assessing and testing new technology.
• Performs ad hoc duties as required & may provide guidance to new/junior staff.
• Have more than 5 years of experience in Project Coordination and Requirement gathering from US-based clients.

PROFESSIONAL EXPERIENCE

Confidential

Functional Consultant (Cloud Admin)

Responsibilities:

• Creating new Roles.
• Defining organization structure and creating job.
• Assigning permissions to user.
• Publishing Reports on cloud.
• Defining functional aspect of ACE for different departments within organization.
• Understanding business requirements and technical specifications.
• Developing solution as per the business requirement.
• Controlling inbound and outbound flow of data within organization.
• Customizing standard scenario as per business environment.
• Maintaining Cloud Server.
• Controlling network over Sophos Firewall.

Confidential

SAP CRM Technical Consultant

Responsibilities:

• Creating Business Role.
• Creating Business Partner and Service Agent.
• Creating Scope.
• Defining organization structure and creating job.
• Basic knowledge about SDK’s BODL, ABSL.

Confidential

CRM Developer

Responsibilities:

• Understanding technical requirements and business process.
• Development of custom Reports, FM, and BADI’s as per the business requirements.
• Enhancements on Web UI, custom report development, Web service changes to support Confidential Platinum Warranty Initiative project.
• Worked on ADDRESS SEARCH and ORDER SAVE BADI.
• Creation of some custom component for transaction history and transaction notes/attachments.
• Excel Upload functionally to add product detail at item level.
• UI Enhancements/Modifications for extending service order search, resolving duplicate serial number error, restrict modifications authorizations on ESA contracts to specific Business Roles.
• Modifications for standard/custom UI search/reports - Lead Search.
• Handling the CRM web UI requirements.
• Development of Technical Specifications.