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Functional Consultant (cloud Admin) Resume

SUMMARY

  • 10.5 years of experience in IT industry as SAP CRM, SAP ABAP/ SAP C4C Consultant, and ACE Cloud Functional Consultant.
  • Conduct user training and maintain knowledge transfer documentation.
  • An active member of the CRM development community affecting and driving efficiencies across the company.
  • Provide redundancy and backup support for other team members.
  • Expertise in Account, Order, Quotation, Opportunity, Activity, Lead.
  • Good working experience in Interaction center Web Client (ICWC).
  • Good working knowledge of CRM 6.0/7.0, EHP1 Web UI including creating Business Roles, configuring Navigation Bar Profile, Business Partner, Work Center, Direct Links and PFCG role assignment.
  • Good understanding and experience with Business Object Layer (BOL) and Generic Interaction Layer, view, window, interface, custom and component controllers, enhancing business Objects using AET
  • Experience in BOL Enhancement ( Simple Object, Dependent Object, Query Object, Dynamic Query Object )
  • Good understanding and working knowledge on RAP in EHP1
  • Extensive working experience with using Transaction launcher to call external third party applications and external URL’s.
  • Extensive working knowledge with enhancing standard components and functionalities such as adding new fields, buttons, changing field labels, dropdown, switching views at runtime, defaulting values.
  • Experience Function Modules, RFC Enabled FM’s BADIs creation and enhancement.
  • Knowledge of SMARTFORM.
  • Good understanding and working knowledge of SOAP API/XSLTs./Transformation.
  • Working experience in OO ABAP, Reports, ALV, BDOC.
  • Experience in Integration Design development.
  • Expertise in Troubleshooting and Debugging ABAP related issues.
  • Demonstrated accuracy, attention - to-detail, and ability to work well in a team environment. Capable of meeting deadlines, sincere and hardworking.
  • Participated in preparing user requirements and other technical specifications for the implementation of Delivery team's work and processes, particularly programming, configuration, workflow and process integration.
  • Prepares, updates and maintains system's documentation and related technical/procedural manuals.
  • Supported specific modules and applications, including in the context of production support, etc.
  • Exposure on complex system analysis of well-defined modules within the system, developed enhancements and new features to existing systems as design and implement systems as per requirements.
  • Participates with senior staff in assessing and testing new technology.
  • Performs ad hoc duties as required & may provide guidance to new/junior staff.
  • Have more than 5 years of experience in Project Coordination and Requirement gathering from US-based clients.

PROFESSIONAL EXPERIENCE

Confidential

Functional Consultant (Cloud Admin)

Responsibilities:

  • Creating new Roles.
  • Defining organization structure and creating job.
  • Assigning permissions to user.
  • Publishing Reports on cloud.
  • Defining functional aspect of ACE for different departments within organization.
  • Understanding business requirements and technical specifications.
  • Developing solution as per the business requirement.
  • Controlling inbound and outbound flow of data within organization.
  • Customizing standard scenario as per business environment.
  • Maintaining Cloud Server.
  • Controlling network over Sophos Firewall.

Confidential

SAP CRM Technical Consultant

Responsibilities:

  • Creating Business Role.
  • Creating Business Partner and Service Agent.
  • Creating Scope.
  • Defining organization structure and creating job.
  • Basic knowledge about SDK’s BODL, ABSL.

Confidential

CRM Developer

Responsibilities:

  • Understanding technical requirements and business process.
  • Development of custom Reports, FM, and BADI’s as per the business requirements.
  • Enhancements on Web UI, custom report development, Web service changes to support Confidential Platinum Warranty Initiative project.
  • Worked on ADDRESS SEARCH and ORDER SAVE BADI.
  • Creation of some custom component for transaction history and transaction notes/attachments.
  • Excel Upload functionally to add product detail at item level.
  • UI Enhancements/Modifications for extending service order search, resolving duplicate serial number error, restrict modifications authorizations on ESA contracts to specific Business Roles.
  • Modifications for standard/custom UI search/reports - Lead Search.
  • Handling the CRM web UI requirements.
  • Development of Technical Specifications.

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