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Business Systems Analyst Resume

Toronto, ON

SUMMARY:

  • Specialized in Agile and Waterfall methodologies with Financial Analysis (Wealth Management and Risk Management ) skills.
  • Experienced in facilitating JAR/JAD Sessions with project leaders and stakeholders.
  • Experience in creating IT Business cases, Coordinated with Project manager to perform Cost benefit analysis and Work breakdown structure
  • Experienced with Business process Management (BPM), Business rules Management (BRM). Knowledge management (KM).
  • Worked with UX/UI professionals for front end interface development.
  • Extensive experience in GAP Analysis and Process Mapping.
  • Extensive experience in business process redesign and business process analysis
  • Worked in handling enterprise level projects in Manulife, State Farm etc.
  • Professional knowledge of Software Development Life Cycle (SDLC), Waterfall, Agile and Scrum.
  • Skilled in requirement gathering, documenting User Stories, Use cases, Business requirement Documents BRD, Functional Requirements Document FRD, Software Requirements Document SRD.
  • Experienced in using tools like MS Visio for Unified Modelling Language UML diagrams like Workflow diagrams, Use case diagrams, Activity diagrams, Sequence diagrams and Mind - mapping.
  • Expert in Jira and Confluence for capturing User stories, Acceptance and Evaluation criteria.
  • Worked on Scrum activities like daily scrum meeting, sprint planning, sprint and backlog grooming, retrospective sprint review.
  • Worked with Quality Assurance QA teams to prepare test cases and performed User Acceptance Testing UAT for clients.
  • Expertise in troubleshooting technical issues and working with vendors
  • Understanding of credit card payments
  • Understanding of credit card conversions from MBNA to TSYS
  • Understanding of digital wallet authorizations - Apple pay, Android pay, card on file tokenization
  • Strong presentation skills, Reported and gave presentations of key components and milestones to Top Management.
  • Implementation of Basel II/ III.
  • Supported the development of the IT strategy, system plans and IT process improvements which includes doing Performance analysis of excel based data, created charts/graphs representing trends and data summaries
  • Exceptional ability to quickly master and apply new concepts, excellent communication skills and Willingness to work 24x7.
  • A Proven Team player and demonstrated ability to support multiple projects concurrently, balancing deliverables and ability to prioritize deliverables across projects.
  • Excellent communication and people skills, ability to take decisions, handle multiple-tasks and work well in a team environment.

TECHNICAL SKILLS:

  • Tools: Jira, Confluence, Word, Excel, Power Point, Lucidchart, Visio, Project, Outlook, UML, Share point
  • Testing Tools: Zypher, Jira, HP ALM, HP QC
  • Operating Systems (OS): Windows 95/98/2000/7/10, Windows NT
  • Database: SQL, MS Access,
  • Web Languages: Java, .Net, HTML, XML
  • Mobile: Android, IOS
  • Browsers: Chrome, Internet Explorer, Mozilla, Firefox

PROFESSIONAL EXPERIENCE:

Confidential, Toronto, ON

Business Systems Analyst

Responsibilities:

  • Followed Agile (Scrum) methodology by coordinating sprints from iteration planning through daily stand ups, iteration reviews and retrospectives
  • Thoroughly studied the inherent system to have a clear understanding of the business processes
  • AS- IS process analysis to determine project feasibility
  • Performed GAP analysis of business rules, business and system process flows and requirements
  • Facilitated Walk-through sessions to validate User stories documented in Jira.
  • Ensured all usability related items which must be executed are captured in the form of Product Backlogs
  • Extensively used Use Case diagrams and Activity Diagrams to depict system functionality and user interaction
  • Validated Sprint backlogs with the team by conducting sprint review meetings and daily stand up meetings
  • Worked as a Subject matter expert for both functional and technical components
  • Conducted Gap analysis to understand business model and functionalities to be incorporated into the new mobile application
  • Ensured that the stakeholder / client needs were addressed
  • Conducted JAD sessions for better understanding and refining of requirements in coordination with multiple teams
  • Clarified and prioritized requirements by conducting brainstorming sessions with the stakeholders and SMEs
  • Identified all use case components including basic, alternate and exception flows
  • Analyzed Requirements and created Use Cases, Use Case Diagrams, Activity Diagrams
  • Assisted QA team by reviewing test cases and clarifying requirements to ensure complete coverage of requirements
  • Coordinated with the UX/UI team for front end interface development.
  • Provided training to users, and involved in conducting UAT sessions
  • Was an interface between management, stakeholders and execution team
  • Provided strategic support in development of detailed project plans and target dates
  • Extensively used Confluence as a s ingle point of access to everything including business applications, email, calendars and feeds .
  • Worked closely with QA team and developers to clarify/understand functionality, resolve issues.
  • Successfully performed the User Accept Testing, (UAT).
  • Working experience on peer-to-peer payments (Zelle- smiliar to Interac), Bill Pay- Initiation, validation, Fraud detection, notifications
  • SMS notifications, push notifications, email notifications
  • Gathering privacy and security requirements
  • Recurring payments, future dated, one-time payments

Confidential, Toronto, ON

Business Systems Analyst

Responsibilities:

  • Analysis of the current business process, defined the scope of the project.
  • AS- IS process analysis to determine project feasibility
  • Ensured that the stakeholder / client needs were addressed
  • Followed Agile (Scrum) methodology by coordinating sprints from iteration planning through daily scrum and iteration reviews and retrospectives
  • Implemented BABOK Knowledge areas while facilitating meetings and JAD sessions
  • Facilitated Walk-through sessions to validate User stories
  • Ensured all usability related items which must be executed are captured in the form of Product Backlogs
  • Participated in JAD sessions for requirement and risk analysis with various stakeholders
  • Extensively used Use Case diagrams and Activity Diagrams to depict system functionality and user interaction
  • Coordinated with UX/UI teams to create wire frames and prototypes for the calculators
  • Validated Sprint backlogs with the team by conducting sprint review meetings and daily stand up meetings
  • Worked as a Subject matter expert for both functional and technical components
  • Extensive use of Retirement and Mutual fund terminologies.
  • Worked on Visio to create Use case and Activity diagrams
  • Was an interface between management, stakeholders and execution team
  • Performed GAP analysis of business rules, business and system process flows and requirements
  • Provided strategic support in development of detailed project plans and target dates
  • Extensively used Lotus notes as a s ingle point of access to everything including business applications, email, calendars and feeds .
  • Worked closely with QA team and developers to clarify/understand functionality, resolve issues.
  • Successfully performed the User Accept Testing, (UAT).

Confidential, Toronto, ON

Business Analyst

Responsibilities:

  • Gathered data and conducted a SWOT analysis to understand the premise “where we are now” to plan moving forward.
  • Interviewed users, primarily Advisors and Planners (group and one-on-one) and other stakeholders to understand the domain, gathered customer requirements through surveys, along with JAD sessions.
  • Creation of requirements, business use cases, and functional specifications (FRS) .
  • Incorporated BABOK Practices for requirement gathering and facilitating walk through meetings and Generated various reports which were used by senior members in the organization.
  • Proactively managed systems development, implementation and risk via the use of SDLC.
  • Led the creation of prototype for risk-based scoring system to assess risk tolerance of individual clients. This resulted in additional benefit of advisory compliance.
  • Responsible for communicating with stakeholders to provide accurate reporting and information regarding the ongoing projects and initiatives.
  • Worked with HP QC Tool for defect tracking
  • Trained field application support Team on various application roll outs.
  • In volved in all stages of testing process - Development of Test Plans, Test procedures and Test cases based upon requirements for Functional, Regression, Integration and User Acceptance Testing.
  • Worked with Visio to create use case diagrams and used Sharepoint to facilitate Communication between the team.
  • Verifying and validating the application to ensure that it meets all defined business requirements and associated functionality.

Confidential, Toronto, ON

Business Systems Analyst

Responsibilities:

  • Involved in understanding the current business process.
  • Interviewed users, primarily Advisors and Planners (group and one-on-one) and other stakeholders to understand the domain, gathered customer requirements through surveys, along with JAD sessions.
  • Followed Waterfall methodology for creating Business Requirement documents
  • Incorporated BABOK Knowledge areas while creating Business cases, Business Requirement documents and facilitating meetings and requirement gathering sessions
  • Facilitated walk through sessions to validate the requirements
  • Defined AS- IS and To- Be processes of Sales, Marketing and Finance department.
  • E licited and validated the Business requirement, functional requirement and data requirements.
  • Facilitated JAD sessions and gathered Business requirements and created Use Cases.
  • Extensively used Visio tool to design Use Case diagrams and Activity Diagrams such as swim lane to depict system functionality and user interaction
  • Worked with HP ALM tool for Test management and defect tracking
  • Worked with UX/UI teams to create wire frames for the proposed functionality
  • Ensured all usability related items which must be executed are captured in the Business Requirements Document (BRD), including UI Spec.
  • Worked as a Subject matter expert and coordinated with the development team for creating Functional requirement specifications and System requirement specifications
  • Effectively used Share point for facilitating a common platform to share important documents within the team
  • Assisted QA team by reviewing test cases and clarifying user cases to ensure complete coverage of functionalities.
  • Provided training to users, and involved in conducting UAT sessions

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