SUMMARY:

• Specialized in Agile and Waterfall methodologies with Financial Analysis (Wealth Management and Risk Management ) skills.
• Experienced in facilitating JAR/JAD Sessions with project leaders and stakeholders.
• Experience in creating IT Business cases, Coordinated with Project manager to perform Cost benefit analysis and Work breakdown structure
• Experienced with Business process Management (BPM), Business rules Management (BRM). Knowledge management (KM).
• Worked with UX/UI professionals for front end interface development.
• Extensive experience in GAP Analysis and Process Mapping.
• Extensive experience in business process redesign and business process analysis
• Worked in handling enterprise level projects in Manulife, State Farm etc.
• Professional knowledge of Software Development Life Cycle (SDLC), Waterfall, Agile and Scrum.
• Skilled in requirement gathering, documenting User Stories, Use cases, Business requirement Documents BRD, Functional Requirements Document FRD, Software Requirements Document SRD.
• Experienced in using tools like MS Visio for Unified Modelling Language UML diagrams like Workflow diagrams, Use case diagrams, Activity diagrams, Sequence diagrams and Mind - mapping.
• Expert in Jira and Confluence for capturing User stories, Acceptance and Evaluation criteria.
• Worked on Scrum activities like daily scrum meeting, sprint planning, sprint and backlog grooming, retrospective sprint review.
• Worked with Quality Assurance QA teams to prepare test cases and performed User Acceptance Testing UAT for clients.
• Expertise in troubleshooting technical issues and working with vendors
• Understanding of credit card payments
• Understanding of credit card conversions from MBNA to TSYS
• Understanding of digital wallet authorizations - Apple pay, Android pay, card on file tokenization
• Strong presentation skills, Reported and gave presentations of key components and milestones to Top Management.
• Implementation of Basel II/ III.
• Supported the development of the IT strategy, system plans and IT process improvements which includes doing Performance analysis of excel based data, created charts/graphs representing trends and data summaries
• Exceptional ability to quickly master and apply new concepts, excellent communication skills and Willingness to work 24x7.
• A Proven Team player and demonstrated ability to support multiple projects concurrently, balancing deliverables and ability to prioritize deliverables across projects.
• Excellent communication and people skills, ability to take decisions, handle multiple-tasks and work well in a team environment.

TECHNICAL SKILLS:

• Tools: Jira, Confluence, Word, Excel, Power Point, Lucidchart, Visio, Project, Outlook, UML, Share point
• Testing Tools: Zypher, Jira, HP ALM, HP QC
• Operating Systems (OS): Windows 95/98/2000/7/10, Windows NT
• Database: SQL, MS Access,
• Web Languages: Java, .Net, HTML, XML
• Mobile: Android, IOS
• Browsers: Chrome, Internet Explorer, Mozilla, Firefox

PROFESSIONAL EXPERIENCE:

Confidential, Toronto, ON

Business Systems Analyst

Responsibilities:

• Followed Agile (Scrum) methodology by coordinating sprints from iteration planning through daily stand ups, iteration reviews and retrospectives
• Thoroughly studied the inherent system to have a clear understanding of the business processes
• AS- IS process analysis to determine project feasibility
• Performed GAP analysis of business rules, business and system process flows and requirements
• Facilitated Walk-through sessions to validate User stories documented in Jira.
• Ensured all usability related items which must be executed are captured in the form of Product Backlogs
• Extensively used Use Case diagrams and Activity Diagrams to depict system functionality and user interaction
• Validated Sprint backlogs with the team by conducting sprint review meetings and daily stand up meetings
• Worked as a Subject matter expert for both functional and technical components
• Conducted Gap analysis to understand business model and functionalities to be incorporated into the new mobile application
• Ensured that the stakeholder / client needs were addressed
• Conducted JAD sessions for better understanding and refining of requirements in coordination with multiple teams
• Clarified and prioritized requirements by conducting brainstorming sessions with the stakeholders and SMEs
• Identified all use case components including basic, alternate and exception flows
• Analyzed Requirements and created Use Cases, Use Case Diagrams, Activity Diagrams
• Assisted QA team by reviewing test cases and clarifying requirements to ensure complete coverage of requirements
• Coordinated with the UX/UI team for front end interface development.
• Provided training to users, and involved in conducting UAT sessions
• Was an interface between management, stakeholders and execution team
• Provided strategic support in development of detailed project plans and target dates
• Extensively used Confluence as a s ingle point of access to everything including business applications, email, calendars and feeds .
• Worked closely with QA team and developers to clarify/understand functionality, resolve issues.
• Successfully performed the User Accept Testing, (UAT).
• Working experience on peer-to-peer payments (Zelle- smiliar to Interac), Bill Pay- Initiation, validation, Fraud detection, notifications
• SMS notifications, push notifications, email notifications
• Gathering privacy and security requirements
• Recurring payments, future dated, one-time payments

Confidential, Toronto, ON

Business Systems Analyst

Responsibilities:

• Analysis of the current business process, defined the scope of the project.
• AS- IS process analysis to determine project feasibility
• Ensured that the stakeholder / client needs were addressed
• Followed Agile (Scrum) methodology by coordinating sprints from iteration planning through daily scrum and iteration reviews and retrospectives
• Implemented BABOK Knowledge areas while facilitating meetings and JAD sessions
• Facilitated Walk-through sessions to validate User stories
• Ensured all usability related items which must be executed are captured in the form of Product Backlogs
• Participated in JAD sessions for requirement and risk analysis with various stakeholders
• Extensively used Use Case diagrams and Activity Diagrams to depict system functionality and user interaction
• Coordinated with UX/UI teams to create wire frames and prototypes for the calculators
• Validated Sprint backlogs with the team by conducting sprint review meetings and daily stand up meetings
• Worked as a Subject matter expert for both functional and technical components
• Extensive use of Retirement and Mutual fund terminologies.
• Worked on Visio to create Use case and Activity diagrams
• Was an interface between management, stakeholders and execution team
• Performed GAP analysis of business rules, business and system process flows and requirements
• Provided strategic support in development of detailed project plans and target dates
• Extensively used Lotus notes as a s ingle point of access to everything including business applications, email, calendars and feeds .
• Worked closely with QA team and developers to clarify/understand functionality, resolve issues.
• Successfully performed the User Accept Testing, (UAT).

Confidential, Toronto, ON

Business Analyst

Responsibilities:

• Gathered data and conducted a SWOT analysis to understand the premise “where we are now” to plan moving forward.
• Interviewed users, primarily Advisors and Planners (group and one-on-one) and other stakeholders to understand the domain, gathered customer requirements through surveys, along with JAD sessions.
• Creation of requirements, business use cases, and functional specifications (FRS) .
• Incorporated BABOK Practices for requirement gathering and facilitating walk through meetings and Generated various reports which were used by senior members in the organization.
• Proactively managed systems development, implementation and risk via the use of SDLC.
• Led the creation of prototype for risk-based scoring system to assess risk tolerance of individual clients. This resulted in additional benefit of advisory compliance.
• Responsible for communicating with stakeholders to provide accurate reporting and information regarding the ongoing projects and initiatives.
• Worked with HP QC Tool for defect tracking
• Trained field application support Team on various application roll outs.
• In volved in all stages of testing process - Development of Test Plans, Test procedures and Test cases based upon requirements for Functional, Regression, Integration and User Acceptance Testing.
• Worked with Visio to create use case diagrams and used Sharepoint to facilitate Communication between the team.
• Verifying and validating the application to ensure that it meets all defined business requirements and associated functionality.

Confidential, Toronto, ON

Business Systems Analyst

Responsibilities:

• Involved in understanding the current business process.
• Interviewed users, primarily Advisors and Planners (group and one-on-one) and other stakeholders to understand the domain, gathered customer requirements through surveys, along with JAD sessions.
• Followed Waterfall methodology for creating Business Requirement documents
• Incorporated BABOK Knowledge areas while creating Business cases, Business Requirement documents and facilitating meetings and requirement gathering sessions
• Facilitated walk through sessions to validate the requirements
• Defined AS- IS and To- Be processes of Sales, Marketing and Finance department.
• E licited and validated the Business requirement, functional requirement and data requirements.
• Facilitated JAD sessions and gathered Business requirements and created Use Cases.
• Extensively used Visio tool to design Use Case diagrams and Activity Diagrams such as swim lane to depict system functionality and user interaction
• Worked with HP ALM tool for Test management and defect tracking
• Worked with UX/UI teams to create wire frames for the proposed functionality
• Ensured all usability related items which must be executed are captured in the Business Requirements Document (BRD), including UI Spec.
• Worked as a Subject matter expert and coordinated with the development team for creating Functional requirement specifications and System requirement specifications
• Effectively used Share point for facilitating a common platform to share important documents within the team
• Assisted QA team by reviewing test cases and clarifying user cases to ensure complete coverage of functionalities.
• Provided training to users, and involved in conducting UAT sessions