Lead Project Manager Resume

SUMMARY

A highly motivated and results - driven project management professional with demonstrated expertise in scheduling, time management, account management, forecasting, performance tracking, negotiation, initiating, executing, planning, monitoring and controlling, and closing. Demonstrates a strong understanding of network technology.
Possesses experience implementing and troubleshooting new hosted voice services and cloud solutions. Leverages strong interpersonal skills to collaborate with cross-functional teams and build customer relationships.
Consistently executes projects while maintaining a high level of customer service. Proven aptitude for driving revenue growth and exceeding goals.

TECHNICAL SKILLS

Telecommunications Skills/Technologies: Cloud Computing, Telecom, LAN/WAN Components, Firewalls, Routers, PoE Switches, ATA Devices, Topologies, Fiber, T1, Cable, Point-to-Point, MPLS, PRI, SIP, VPNs, Contact Center, UCAAS, porting process, and IP Address Allocation

Computer Systems and Software: Cisco routers, Windows Operating Systems, Confidential Office Suite, Jira, Salesforce CRM, Taskbucket, M6

PROFESSIONAL EXPERIENCE

Lead Project Manager

Responsibilities:

Remotely managed an average of 150-200 projects. Developed project plans, defined tasks and resource requirements, and coordinated cross-functional interactions directly and regularly between internal groups (data activations, voice activations, switch engineering, test and accept team, and field technicians) and customer IT departments.
Executed five phases of project management lifecycle.
Recognized and worked through complex customer networks to install CISCO routers, Mitel and Polycom VoIP phones.
Troubleshooted phone system after implementation to work out bugs including dropped calls, static on line, and delayed audio.
Provided post cut customer service and technical support.
OfficeSuite Team Leader for 12 Project Coordinators
Managed escalations, expedites, and critical customer relation issues
Exceeded revenue forecast by an average of 27% over four years.
Maintained a 97% average customer satisfaction rating over four years.

Confidential, Merchantville, New Jersey

Director, Business Development

Responsibilities:

Sold business solutions that developed and upgraded customers’ online presence.
Marketed web, SEO, social branding, and mobile apps to prospective clients.
Managed a sales lifecycle by pursuing leads, establishing new accounts, and maintaining relationships with existing customers.
As the company’s primary sales representative, expanded the client base by 60% within first three months.
Coached new customers to develop a project plan that fit their timeline and budget needs.

Confidential, Mount Laurel, New Jersey

Account Manager II

Responsibilities:

Provided detailed telecommunications solutions, customer service, and contract renewals while maintaining 75 accounts with recurring revenue of $250,000 per month. Sold solutions, including new connections and business continuity planning to colocations in data center including cloud solutions and hardware/cloud-based phone systems.
Achieved 87% of quota (142% in May 2013).
Increased retention by 7%.

Confidential, Voorhees, New Jersey

Account Manager

Responsibilities:

Prospected within defined territory, developed relationships, presented solutions, overcame objections, and closed uncovered opportunities.
Managed entire sales cycle focused on presenting hardware and software solutions.
Resold products from manufacturers such as Cisco, Lifesize, Logitech, and Polycom.
Achieved 125% of 2010 quota.
Increased sales into existing installed base of accounts by 35% in 2010.

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