Senior WMS Support Consultant Resume

SUMMARY

More than 25 years of experience in requirements gathering, systems analysis, design and development.
Comprehensive knowledge and experience in warehousing and B2B implementation.
High standard of customer service and support throughout solutions delivery.
Managed solution design and implementation with a solid understanding of the end to end processes.
Experience in product lifecycle management with the ability to research and understand products.

PROFESSIONAL EXPERIENCE

Senior WMS Support Consultant

Confidential

Responsibilities:

Perform systems analysis and investigation.
Resolve and follow up client issues and maintain relationships.
Assist in IT development activities and implementation of customized WMS software.
Provide national and international WMS application support.
Deliver new WMS changes, document procedures and train clients.
Assist in WMS implementation project work and customer roll outs.
Provide high level support using effective problem solving strategies.

WMS Analyst

Confidential

Responsibilities:

Provide customer interaction throughout the solution delivery.
Create functional and technical specifications for WMS changes and EDI mapping (Ramp, Gentran).
Provide national WMS application support (SWIMS in - house WMS).
Deliver new WMS changes, create SOP and support operations with the implementation.
Analyse and evaluate business needs, define requirements and create or update business processes.
Thorough UAT and quality assurance.
Work on B2B integration using different EDI formats (EDIFACT, X12, flat file).
Training, coaching and creating WMS user guides.

Analyst Programmer

Confidential

Responsibilities:

Business analysis, gap analysis and develop functional and technical specifications.
End to end User Acceptance Testing (UAT).
Enhance and provide national support to ERP WMS application (BOB in-house WMS)
Analyse business requirements across warehouse, customer service and accounting with the BA team
Stakeholder management including vendors, warehouse staff, business users.