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Senior Wms Support Consultant Resume

SUMMARY

  • More than 25 years of experience in requirements gathering, systems analysis, design and development.
  • Comprehensive knowledge and experience in warehousing and B2B implementation.
  • High standard of customer service and support throughout solutions delivery.
  • Managed solution design and implementation with a solid understanding of the end to end processes.
  • Experience in product lifecycle management with the ability to research and understand products.

PROFESSIONAL EXPERIENCE

Senior WMS Support Consultant

Confidential

Responsibilities:

  • Perform systems analysis and investigation.
  • Resolve and follow up client issues and maintain relationships.
  • Assist in IT development activities and implementation of customized WMS software.
  • Provide national and international WMS application support.
  • Deliver new WMS changes, document procedures and train clients.
  • Assist in WMS implementation project work and customer roll outs.
  • Provide high level support using effective problem solving strategies.

WMS Analyst

Confidential

Responsibilities:

  • Provide customer interaction throughout the solution delivery.
  • Create functional and technical specifications for WMS changes and EDI mapping (Ramp, Gentran).
  • Provide national WMS application support (SWIMS in - house WMS).
  • Deliver new WMS changes, create SOP and support operations with the implementation.
  • Analyse and evaluate business needs, define requirements and create or update business processes.
  • Thorough UAT and quality assurance.
  • Work on B2B integration using different EDI formats (EDIFACT, X12, flat file).
  • Training, coaching and creating WMS user guides.

Analyst Programmer

Confidential

Responsibilities:

  • Business analysis, gap analysis and develop functional and technical specifications.
  • End to end User Acceptance Testing (UAT).
  • Enhance and provide national support to ERP WMS application (BOB in-house WMS)
  • Analyse business requirements across warehouse, customer service and accounting with the BA team
  • Stakeholder management including vendors, warehouse staff, business users.

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