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Senior Level 2-3 Deskside Support Resume

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SUMMARY

  • Experience on enterprise network support and customer support, network analysis, information gathering, project deploying and system life cycle supporting
  • Office 365 Client implementation, O365 applications support, O365 Hybrid environment knowledge
  • Onedrive for business
  • Skype for business
  • Teams
  • Ms office pro plus vRO/vRA VMware and/or other automation puppet/ansible/terraform
  • VIO(Vmware Integrated Openstack) 6.X, NSX, VIO Deployment.
  • VMAX All Flash, 3PAR vSphere 5.5, 6u1, 6.5,6.6,6.7, 7design & senior level 3 - 4 Support, Architect, VMware Virtual SAN 6.1 vSphere NSX AirWatch apple deployment vmware esx vmware horizon
  • Designed, deployed, administered and managed VMware Horizon 7.x platform (including VDI, User Environment Manager, App Volumes and vSphere) filesite, desksite
  • AWS AMAZON HOSTING
  • Citrix Virtual Apps and Desktops
  • Citrix ADC
  • VMware HCX
  • Confidential Unity XT All-Flash Unified Storage vSphere 5.5,6u1, 6.5,6.7 VMware, VMotion, SharePoint, Lync Server, SQL Server, IIS, VCP, VCAP or VCDX certification, VMWare Vcenter Orchestrator 5.5,6, open stack, Citrix, VMware clouds, VSAN, NSX, SDN, VMware esx hypervisor, Citrix hypervisor, hyper -v app-v,skype for business server
  • Skype for Business client & modal knowledge, Valo to implement the product on Client’s O365 environment
  • Azure Active Directory user management
  • Scripting knowledge PowerShell
  • Red hat 3-7, ubuntu, fedora, mint
  • Palo Alto
  • Citrix XenApp & XenDesktop 1-7.18 design & level 3-4 support, Architect
  • Excellent oral and written communication skills, excellent teamwork ability, able to work under pressure and meet deadlines. Highly reliable and self-motivated.
  • GCP Compute Engine - VM, instance grouping, tagging
  • GCP Networking - DNS/LB & cert installation & config
  • Configure, maintain, and support continuous builds across multiple instances of Jenkins/bamboo
  • Identifying and solving bottlenecks and potential optimizations in build and deploy processes
  • Shell scripting for GCP deploy automation, setting up Google APIs / File transfers sft
  • Web application (HTML 5, JAVA, PHP, plugins & add ins) & browser support experience
  • 3rd party deployment of security & compliance: Third party (Antiacne Vantage, Confidential Digital Safe, Confidential Supervisor, Confidential Discovery, and Bloomberg Vault), Exchange transport journal rule and Office 365 security, governance and compliance (e.g. DLP, MDM/MAM, eDiscovery, retention and encryption)

TECHNICAL SKILLS

Virtualization: vSphere, VMware, VMotion, vmware horizon, VMWare Vcenter Orchestrator 5.5, SharePoint, Lync, XENserver, XenDesktop, Server, SQL Server, IIS, VCP, VCAP or VCDX certificationVMware hypervisor, Citrix hypervisor, hyper -v app-v, SCCM, WINDOWS pro 10, 2016,2019

Network Devices: Cisco series router and switches, 3Com switches, Intel Switches, Nortel VPN, concentrator. Cisco, PIX, Checkpoint Firewall, Nokia IP380, Citrix NetScaler, Riverbed, Palo Alto, Cloudflare gateway for teams, Expanded networks, f5, Citirx cisco, Wi-Fi 802.11a, b, g, n, ac,ax

Network services: DHCP, FTP, DNS, SMTP, POP3, Proxy, VPN, MPLS, PPPoE, xDSL, DS1, T1, T3, ATM, VPLS, Palo Alto, remote access TeamViewer, rdp remote desktop, SAN

Protocols: TCP/IP, IPX/SPX, RIP, EIGRP, BGP4, PPP, Frame-Relay, 802.11x, IPsec VPN, SSL VPNCheck Point Advanced Threat Prevention

GCP Compute Engine: VM, instance grouping, tagging

OS and applications: Confidential OpenView, Sniffers, MRTG, server, Windows7, Windows 10 pro windows 2016, 2019 & enterprise, Microsoft Office 2007,2013, office365, LINUX, Citrix, VMware ESX and HPUX. XENserver 4,6.2 5, Xendesktop7.5, VMware vCenter Converter, vSphere 5.5, View, XenApp 5,6.7.6, NetScaler, Citirx branch Repeater, Riverbed, Citirx. VMware cloud, open stack, Intel/AMD PLATFORM SERVERS, DESKTOPS, NOTEBOOKS, Confidential, Confidential, Confidential, COMPAQ, Confidential 3par

PROFESSIONAL EXPERIENCE

Confidential

Senior level 2-3 Deskside Support

Responsibilities:

  • Citrix Virtual Apps and Desktops
  • Citrix ADC
  • VMware HCX
  • VMware esx migration 5.5 .6.7
  • Designed, deployed, administered and managed VMware Horizon 7.x platform (including VDI, User Environment Manager, App Volumes and vSphere)
  • Confidential Unity XT All-Flash Unified Storage
  • Office 365 Client implementation, O365 applications support, O365 Hybrid environment knowledge
  • Onedrive for business
  • Skype for business
  • Ms office pro plus
  • Training users on office 365 2016,skype for business onedrive
  • Red hat 3-7, ubuntu, fedora, mint
  • Palo Alto
  • VIO(Vmware Integrated Openstack) 6.X, NSX, VIO Deployment.

Confidential

Team lead

Responsibilities:

  • Senior level consultant Citrix, VMware design & deployment, onsite support level 3 vmware horizon
  • Office 365 Client implementation, O365 applications support, O365 Hybrid environment knowledge
  • Onedrive for business
  • Skype for business
  • Ms office pro plus
  • DHCP, FTP, DNS, SMTP, POP3, Proxy, VPN, MPLS, PPPoE, xDSL, DS1, T1, T3, ATM, VPLS, remote access TeamViewer, rdp remote desktop, SAN
  • Citrix Virtual Apps and Desktops
  • Citrix ADC
  • VMware HCX vRO/vRA VMware and/or other automation puppet/ansible/terraform
  • VIO(Vmware Integrated Openstack) 6.X, NSX, VIO Deployment.
  • Horizon 7
  • Designed, deployed, administered and managed VMware Horizon 7.x platform (including VDI, User Environment Manager, App Volumes and vSphere)
  • Vmware esx migration 5.5 .6.7
  • Confidential Unity XT All-Flash Unified Storage
  • AWS AMAZON HOSTING filesite, desksite vSphere 5.5 VSAN, NSX, SDN design, installation and implementation. vRA and vROPS, Vsphere 5.5 VSAN, NSX, SDN
  • Citrix /VMware cloud openstack
  • CISCO VOIP 3900
  • Office 365 Client implementation and applications support
  • Training users on office 365 2016,skype for business onedrive
  • Cisco 3900 series router deployment; Citrix /VMware openstack cloud
  • Network cut-over, deployment
  • Azure Active Directory user management
  • Scripting knowledge PowerShell
  • Red hat 3-7, ubuntu, fedora, mint
  • Hp4000 deployment, Check Point Advanced Threat Prevention
  • Confidential Propel (version 2.1 patch 1), Confidential OO (version 10.50), Confidential CSA (version 4.5)
  • Confidential 3 PAR servers
  • Polycom skype for business phones
  • Confidential poweredge servers
  • Palo Alto

Confidential

Senior System operations Analyst

Responsibilities:

  • Senior level 3-4 server & desktop support across Canada & USA
  • Citrix 7.15 platinum, Trimble enterprise 8 level 3-4 support, Trimble change order pro
  • Windows 7 pro, 2008r2, 2010, 2012r2, 2016 vmware horizon
  • Vmware esx migration 5.5 .6.7
  • Designed, deployed, administered and managed VMware Horizon 7.x platform (including VDI, User Environment Manager, App Volumes and vSphere)
  • Office 365 Client implementation, O365 applications support, O365 Hybrid environment knowledge
  • Onedrive for business
  • Skype for business
  • Ms office pro plus
  • Ms teams vRO/vRA VMware and/or other automation puppet/ansible/terraform
  • VIO(Vmware Integrated Openstack) 6.X, NSX, VIO Deployment.
  • Training users on office 365 2016,skype for business onedrive
  • Red hat 3-7, ubuntu, fedora, mint
  • DHCP, FTP, DNS, SMTP, POP3, Proxy, VPN, MPLS, PPPoE, xDSL, DS1, T1, T3, ATM, VPLS, remote access TeamViewer, rdp remote desktop, SAN
  • AWS AMAZON HOSTING
  • Citrix Virtual Apps and Desktops
  • Citrix ADC
  • VMware HCX
  • Confidential Unity XT All-Flash Unified Storage
  • Share file, OneDrive, Bongar filesite, desksite
  • Juniper, Palo Alto, Arista, Fortigate
  • Azure Active Directory user management
  • Scripting knowledge PowerShell
  • Valo to implement the product on Client’s O365 environment

Confidential

Team lead

Responsibilities:

  • Deployment of ThinkPad T470 Business Laptop x270, data transfer
  • Office 365 Client implementation and applications support
  • O365 Hybrid environment knowledge
  • Office 365 Client implementation, O365 applications support, O365 Hybrid environment knowledge
  • Onedrive for business
  • Skype for business
  • Ms office pro plus
  • Designed, deployed, administered and managed VMware Horizon 7.x platform (including VDI, User Environment Manager, App Volumes and vSphere)
  • Training users on office 365 2016,skype for business onedrive
  • DHCP, FTP, DNS, SMTP, POP3, Proxy, VPN, MPLS, PPPoE, xDSL, DS1, T1, T3, ATM, VPLS, remote access TeamViewer, rdp remote desktop, SAN
  • VMAX All Flash, 3PAR, Cisco anywhere VPN
  • VMware hypervisor, Citrix hypervisor, hyper -v app-v vmware horizon
  • Vmware esx migration 5.5 .6.7
  • AWS AMAZON HOSTING filesite, desksite
  • Palo Alto,
  • Red hat 3-7, ubuntu, fedora, mint
  • GCP Compute Engine - VM, instance grouping, tagging
  • GCP Networking - DNS/LB & cert installation & config
  • VMware hypervisor, Citirx hypervisor, hyper -v app-v
  • Configure, maintain, and support continuous builds across multiple instances of Jenkins/bamboo
  • Identifying and solving bottlenecks and potential optimizations in build and deploy processes
  • Shell scripting for GCP deploy automation
  • Azure Active Directory user management
  • Scripting knowledge PowerShell
  • Setting up Google APIs / File transfers sftp

Confidential

Team lead

Responsibilities:

  • Confidential 3 par servers
  • VMAX All Flash, 3PAR vmware horizon
  • DHCP, FTP, DNS, SMTP, POP3, Proxy, VPN, MPLS, PPPoE, xDSL, DS1, T1, T3, ATM, VPLS, remote access TeamViewer, rdp remote desktop, SAN
  • AWS AMAZON HOSTING
  • MS office 365 migration 5000 users
  • Office 365 Client implementation and applications support
  • O365 Hybrid environment knowledge Office 365 Client implementation
  • Office 365 Client implementation, O365 applications support, O365 Hybrid environment knowledge
  • Onedrive for business
  • Skype for business
  • Ms office pro plus
  • Training users on office 365 2016,skype for business onedrive
  • Palo Alto
  • Vmware esx migration 5.5 .6.7
  • Red hat 3-7, ubuntu, fedora, mint
  • Azure Active Directory user management
  • Exchange 2013 migration to office 365
  • VMware hypervisor, Citrix Hypervisor, hyper -v app-v vSphere 6.5

Confidential

Team lead

Responsibilities:

  • MS office 365 migration from exchange 2013
  • Office 365 Client implementation and applications support
  • O365 Hybrid environment knowledge
  • Office 365 Client implementation, O365 applications support, O365 Hybrid environment knowledge
  • Onedrive for business
  • Skype for business
  • Ms office pro plus
  • Training users on office 365 2016,skype for business onedrive
  • DHCP, FTP, DNS, SMTP, POP3, Proxy, VPN, MPLS, PPPoE, xDSL, DS1, T1, T3, ATM, VPLS, remote access TeamViewer, rdp remote desktop, SAN vmware horizon
  • Vmware esx migration 5.5 .6
  • Red hat 3-7, ubuntu, fedora, mint
  • Designed, deployed, administered and managed VMware Horizon 7.x platform (including VDI, User Environment Manager, App Volumes and vSphere)
  • Server deployment Confidential, Confidential, Confidential, BIG-IP 12000 Series
  • VMAX All Flash, 3PAR, NetScaler mpx
  • Symantec WAN Optimization - Packet Shaper
  • Linux Redhat administration
  • VMware hypervisor, Citirx hypervisor, hyper -v app-v

Confidential, Ottawa, Ontario

Team lead

Responsibilities:

  • Build, maintain, and troubleshoot VMware vCloud and vCenter environments (and infrastructure), and has a high level of Linux web stack knowledge
  • Interact with Strategic Customers, Engineering, Product Development, and Support vSphere 5,5 and 6U1, vCloud, vCloud Suite vmware horizon
  • Office 365 Client implementation, O365 applications support, O365 Hybrid environment knowledge
  • Onedrive for business
  • Skype for business
  • Designed, deployed, administered and managed VMware Horizon 7.x platform (including VDI, User Environment Manager, App Volumes and vSphere)
  • Ms office pro plus
  • Palo Alto,
  • Training users on office 365 2016,skype for business onedrive
  • Red hat 3-7, ubuntu, fedora, mint
  • DHCP, FTP, DNS, SMTP, POP3, Proxy, VPN, MPLS, PPPoE, xDSL, DS1, T1, T3, ATM, VPLS, remote access TeamViewer, rdp remote desktop, SAN vCenter Server for Windows, Linux Appliance
  • VMware ESX/ESXi; upgrade 5.5 TO 6 vRA and vROPS
  • High-level Linux/Unix/SQL administration
  • Confidential Propel (version 2.1 patch 1) Confidential OO (version 10.50), Confidential CSA (version 4.5)

Confidential, Toronto, ON, Canada

Team lead

Responsibilities:

  • VMWare Vcenter Orchestrator 5.5
  • VMware hypervisor, Citirx hypervisor, hyper -v app-v vmware horizon
  • Office 365 Client implementation, O365 applications support, O365 Hybrid environment knowledge
  • Onedrive for business
  • Skype for business
  • Ms office pro plus
  • Designed, deployed, administered and managed VMware Horizon 7.x platform (including VDI, User Environment Manager, App Volumes and vSphere)
  • VMware ESX/ESXi; upgrade 5.5 TO 6
  • Palo Alto
  • DHCP, FTP, DNS, SMTP, POP3, Proxy, VPN, MPLS, PPPoE, xDSL, DS1, T1, T3, ATM, VPLS, remote access TeamViewer, rdp remote desktop, SAN designed vSphere 5.5 VSAN, NSX, SDN, also maintenance and implementation

Confidential

Project manager

Responsibilities:

  • VMWare Vcenter Orchestrator 5.5, vSphere 5.5
  • Windows XP-windows 7 sp1, windows 2008r2sp1
  • VMware hypervisor, Citrix hypervisor, hyper -v app-v vmware horizon
  • VMware ESX/ESXi; upgrade 5.5 TO 6
  • Designed, deployed, administered and managed VMware Horizon 7.x platform (including VDI, User Environment Manager, App Volumes and vSphere)
  • Office 365 Client implementation, O365 applications support, O365 Hybrid environment knowledge
  • Onedrive for business
  • Skype for business
  • Ms office pro plus
  • Palo Alto,
  • DHCP, FTP, DNS, SMTP, POP3, Proxy, VPN, MPLS, PPPoE, xDSL, DS1, T1, T3, ATM, VPLS, remote access TeamViewer, rdp remote desktop, SAN
  • Experience in design, installation and implementation of vSphere 5.5 VSAN, NSX, SDN
  • vSphere, VMware, VMotion, SharePoint, Lync Server, SQL Server, IIS, VCP, VCAP or VCDX certification

Confidential

Team lead

Responsibilities:

  • VMAX All Flash, 3PAR, VMWare Vcenter Orchestrator 5.5
  • Experience in design, installation and implementation of vSphere 5.5 VSAN, NSX, SDN
  • VMware hypervisor, Citirx hypervisor, hyper -v app-v
  • VMWare Vcenter Orchestrator 5.5, vSphere 5.5
  • Designed, deployed, administered and managed VMware Horizon 7.x platform (including VDI, User Environment Manager, App Volumes and vSphere)
  • Doubling CPU cores & ram & storage
  • Windows 7 Migration, Team Lead
  • DHCP, FTP, DNS, SMTP, POP3, Proxy, VPN, MPLS, PPPoE, xDSL, DS1, T1, T3, ATM, VPLS, remote access TeamViewer, rdp remote desktop, SAN
  • MS Office 365, Linux, Solaris Administration, Veritas HA
  • VMware ESX/ESXi; upgrade 5.5 TO 6
  • Palo Alto
  • vSphere, VMware, VMotion, SharePoint, Lync Server, SQL Server, IIS, VCP, VCAP or VCDX certification

Confidential, Toronto, ON

Senior Citrix Consultant Architect Team lead

Responsibilities:

  • VMWare Vcenter Orchestrator 5.5, Vsphere 5.5 VSAN, NSX, SDN
  • Citrix VDI IN BOX 5.2, Xendesktop 5.6 vmware horizon
  • Windows XP sp3, Windows 2008R2SP1
  • Office 365 Client implementation, O365 applications support, O365 Hybrid environment knowledge
  • Onedrive for business
  • Skype for business
  • Ms office pro plus
  • Palo Alto,
  • VMware ESX/ESXi; upgrade 5.5 TO 6
  • DHCP, FTP, DNS, SMTP, POP3, Proxy, VPN, MPLS, PPPoE, xDSL, DS1, T1, T3, ATM, VPLS, remote access TeamViewer, rdp remote desktop, SAN
  • Architected Citrix solution from the server up

Confidential

Team lead

Responsibilities:

  • Citrix level 3 support & designing network improvements with Citirx & Riverbed to increase bandwidth 50-125mb for Exchange 2010, Citirx apps etc.
  • VMWare Vcenter Orchestrator 5.5 vSphere 5.5 VSAN, NSX, SDN
  • VMware ESX/ESXi; upgrade 5.5 TO 6
  • Palo Alto
  • DHCP, FTP, DNS, SMTP, POP3, Proxy, VPN, MPLS, PPPoE, xDSL, DS1, T1, T3, ATM, VPLS, remote access TeamViewer, rdp remote desktop, SAN
  • VMware hypervisor, Citirx hypervisor, hyper -v app-v
  • Citrix level 3 support & designing network improvements with Citrix & Riverbed to increase bandwidth 50-125mb for Exchange 2010

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