Sr. Service Engineer Resume

SUMMARY

Technically sophisticated, multifaceted, analytical and Project Management and Business Analyst offering 10+ years of leadership success in areas including product development lifecycle, system integration & deployment, quality auditing, release deployments, code changes, application/ server migration and query review.
Excel at delivering simultaneous, large - scale projects within budget and time constraints coupled with remarkable ability in leading, coordinating, and training cross-functional teams to provide innovative technical solutions. Further possess strong project planning, execution, monitoring and resource balancing skills with ability to support multiple simultaneous projects in a matrix organizational structure.
Also contain excellent written and oral communication skills with a pragmatic approach and business acumen; and as a Business Analyst, capable of utilizing my skill to communicate directly with clients and gather details of requirements.
Therefore, poised to leverage education and experience towards continuing a successful career within IT in capacities as Business Analyst or Project Manager, with an organization seeking an articulate team player; committed to supporting overall objectives.

TECHNICAL SKILLS

Operating System: Windows Server 2003 & 2008

Front End Tools: Visual Studio.Net | MS Office

Programming: C#

RDBMS: Oracle 7.3/8.0 | SQL Server 2000/2005/2008

Web Technologies: ASP | IIS | ASP.Net | XML

Scripting: HTML | VBScript | JavaScript

PROFESSIONAL EXPERIENCE

Sr. Service Engineer

Confidential

Responsibilities:

Perform fault finding diagnosis, troubleshooting and root cause analysis; defines metrics and analyzes existing and future system and/or service performance; review and approve the queries written by the IEB Support operations team; document issue resolution in KB article and WIKI Documentation; conduct on demand, lead investigations of problems by using standard and custom problem management tools; resolve and Close Service Request that are escalated by the service operations team
Escalate issues as needed and maintained communication with users and technical teams; implement production code changes and releases; perform Code changes for the applications that do not have a development team, subject to receiving approval from the management team
Recognized for successfully generating reports, performing data mining and troubleshooting order related issues for an Order Management Platform.
Significantly involved in data visualization to leadership teams.

Sr. Service Engineer

Confidential

Responsibilities:

Successfully performed code changes for the applications that do not have a development team.
Successfully completed all SE tasks in the Release Management process.
Spearheaded a team of 10 engineers from India and China that provided Operational Support to regular deployments of Hotmail online services.
Successfully tested and signed off 25+ software releases and reorganized test-to-live process for 5 Hotmail backend products.
Successfully deployed many of the releases by implementing regression test harness on online services.

Sr. Developer Analyst

Confidential

Responsibilities:

Analyzed pre-written code and identified possible improvements on performance and robustness; designed and developed SSIS packages, store procedures, configuration files, tables, views and functions; converted Logical Design models to Physical Data models ; c onverted functional requirements into Development, Unit Testing, and Integration testing with various module
Directed a team of 4 database developers and worked on Factory Architecture utilizing ETL concepts.
Played with Queries, Joins, Indexes, Stored Procedures, and Functions on a daily basis.