SUMMARY

• Senior HCM Information Technology professional with experience in Project and Service management in global Enterprise Applications and tools in managing teams - internal and partner / contractors.
• Helped customers in defining Roadmaps on HR Platform, efficient HR IT service Delivery, Organizational Change Management and Master Data Management.
• Experience in developing Strong Business Relationships with Stakeholders, Customers, vendors and project teams at a global scale.
• Strong experience in Developing and Implementing high-level Project release/Implementation, configuration, change management and project management/ITIL processes, release management strategies with strong process discipline to support complex business operations and process improvements.
• Experience in managing project financials, including monitoring for project Issues and taking appropriate action to ensure an exceptional end to end project Completion.
• Effective leadership skills with proven effectiveness in cross-functional, cross-culture driven team management.
• Responsible for other annual key activities - Annual external project and services audit, Business Continuity Planning and Disaster Recovery Plan and availability.

PROFESSIONAL EXPERIENCE

Confidential

Consultant - Core HR Digital Technology

Responsibilities:

• Performed as a high-level individual contributor and Subject Matter Expert on Core HR. Collaborated with business stakeholders to identify functional and technical requirements.
• Design, build and test all new core HR enhancements for Confidential local and global. Responsible for production support of any defects dat included identifying and logging and resolving those defects in a timely matter.
• Hands on Implementation for WORKDAY - Integration Testing for 3rd party integrations - Created Unit test and E2E Test Scenarios (Hire, Transfer, Terminations) to validate teh key fields.
• Hands on Implementation of a merger Project for about 2500 employees involving SAP HR PA/OM, ESS/MSS and Payroll Integration. Ensured data integrity by testing system changes, resolving problems related to unexpected results or process flaw; recommended solutions or alternate methods to meet business requirements.
• Project management tasks including status and risk mitigations; Assessment of business and application requirements; Providing support to deployment team as necessary.

Confidential

Project Manager

Responsibilities:

• Enhanced teh HR IT applications platform per teh Technology Road Map and strategic direction, outlining transition from SAP HCM to external systems for a multiphase global roll out.
• Partnered with teh business process owners and functional and technical Teams to identify, document detailed requirements, process flows, and data sources for Success Factors and Workday technologies.
• Managed all changes to teh requirements through a formally defined IT systems scope change management process; measuring and monitoring progress at clearly defined points in teh process to ensure dat teh projects are delivered on time, within budget, balancing scope, schedule, budget, quality, and risks
• Performed Project management tasks including status and risk mitigations; Assessment of business and application requirements; Driving teh development of functional and systems specifications and Configuration; Communicating and working with people at all levels in a team environment; Providing support to deployment team on daily operations as necessary.

Confidential

Consulting Manager - SAP HCM and SuccessFactors

Responsibilities:

• Implemented and Managed HR Projects and Services and Solutions delivery across project/ program lifecycle for Global Clients across UK, Europe and India within fast-paced, high-volume environments SAP HR, Workday and Success Factors, FI and CRM applications and product portfolio with 100K+ employees, 100k hours, 10+ dev/QA matrix org
• Extensive Interaction with Business Process Owners, 3rd parties and Cross Application Teams during Design and Testing phases. Manage Escalation Process and Risk Mitigation.
• Service Management, including Release management and Incident/Problem Management using ServiceNow tool. Report deviations and manage quality metrics.
• Successfully delivered a Go Green solution to convert paper pay slips to epayslip, helping teh client reduce teh cost by about 80%.
• Successfully automated teh Leave and travel request approval solution to accelerate teh approval process to 2 days, replacing teh manual approval process which originally took about 30 days.
• Effectively managed a unique set of 22000 contracted (18 unique contracts) workforce (Agents) on SAP HR system ensuring error free payments and deductions for each pay period.
• Led Annual Account Quality Audits and Internal Controls to ensure CMMi level 5 compliance, ensuring Clients expectations, quality objectives, SLAs and Service requirements are defined, understood, implemented, and actively managed.
• Supported SAP bids and presales efforts including Project Proposals and Due Diligence for various clients across Europe and UK.
• Prepared functional specifications and Configuration documents as per teh project scope. Engaged with teh key users to access right data to populate Configuration Workbook for Employee Central.
• Reviewed teh installation and configuration of Succession and Corporate Data Models as per teh specifications.
• Coordinated with SF technical team and Client for Testing and production support. Preparation & Execution of Test Cases / Test Plans / Test scripts, created dynamic roles and assigned to workflows for teh approval of specific transactions including hiring, termination, promotion etc.
• Knowledge on Success Factors Recruitment module.

Project Manager & Service Lead

Confidential

Responsibilities:

• Liaised with teh key internal customers and business stakeholders to understand Business Requirements. Prepared and implemented delivery Plans. Managed and converted Business requirements in Functional and technical specifications.
• Prepared design documents, process maps, compliance documents, Release notes and End User training manual.
• Managed test scripts and coordinated with business users to execute scenarios during System Integration testing, User Acceptance and Payroll Parallel testing, pre and post Support Pack Implementation testing, and Outage and DR testing.
• Designed and managed custom reports, and 3rd party inbound and outbound interfaces with ABAP team. Liaised with SAP & other 3rd Party vendors for resolving any issues related to standard SAP HR functionality.
• Implemented ESS/MSS for 2500 Employees for a Public Sector UK based client for Leave and Travel allowance approvals and pay slips.
• Conducted meetings with key Stakeholders and Business owners to define teh project requirements and project timelines. Allocated right resource at teh appropriate project phase to manage project cost and timelines effectively.

SAP Consultant

Confidential

Responsibilities:

• Worked with key Business stakeholders to understand Client’s travel and payroll process on portal. Suggested workaround solution and permanent solutions for existing technical errors. Performed system health check to ensure smooth maintenance for teh future. Prepared and proposed an SAP Performance Management solution to teh key stakeholders.
• Created functional and technical specifications for upgraded functionality (ver. 4.6-4.7) for PA/OM and Time Management modules. Worked closely with teh ABAP team to ensure teh Reports, Interfaces and Workflows are designed and developed as per teh specifications.
• Made changes to teh existing SAP HR multi country system (Europe and UK) for PA/OM and Work Schedules in Time Management. Created and ran test scripts to ensure teh changes are effective as per teh customer requirement.

Confidential

ERP Consultant

Responsibilities:

• Functional design, System Integration Testing and end user training for 2 fully customized modules (Declaration of Investment and Security Screening) for 5000 Employees. ESS/MSS, PA, OM, Benefits, Leave (Time Management) and Singapore – Public Sector Payroll post implementation support and enhancements.
• Partnered with end users to define business requirements and systems goals and identify and resolve business systems issues for PA/OM modules.
• Facilitated conversion and transition from legacy system to SAP system. Provide training in SAP for business users over teh transition process