SUMMARY

• Around 8 Years of IT experience with expertise in Salesforce CRM Platform as a Developer and Administrator.
• Worked on various phases of Software development life cycle (SDLC) including involving in Requirement gathering and Analysis, Development, Implementation, Deployment, Maintenance.
• Worked on projects implementation using software development methodologies like Agile and Scrum Methodologies.
• Work closely with Business users and performed detailed analysis of busines and designed the solution as per the user requirement.
• Strong implementation and rollout experience with Salesforce.com CRM (Sales cloud, Service cloud, Marketing cloud, Communities, Sites, and Force.com platform.)
• Experienced in customizing various standard and custom objects of Salesforce.com like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Forecasts, User support and Dashboards.
• Experience in Salesforce Customization, Security Access, Workflow Approvals, Data Validation, data utilities, Analytics, sales, Marketing, Customer Service, and Support Administration.
• Expertise in SFDC Development using Lightning Application, Apex Language, Visual Force Pages, Classes, Controllers, Triggers, Indexes, Web Services, Components, Tabs, Apex Web services, Custom Objects, Reports, Analytic Snapshots and Dashboards, Profiles, Creating Roles, Page Layouts, Org - Wide default, Sharing rules, Workflows.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, sharing rules and Approval Processes for automated alerts, field updates, and Email generation as per requirements.
• Creating Custom Apps, Custom fields, Profiles, Applying Sharing Rules, Handling Page Layouts, Search Layouts, and Related List and defining Field Dependencies, custom buttons.
• Excellent understanding of Org hierarchy, Roles, Profiles, Users, object level security, field level security, record level security and sharing rules.
• Good knowledge on CRM business processes like Campaign Management, Lead Management, Account Management, Opportunity Management, Knowledge Management, Support Processes and Forecasting.
• Master level experience in Lead, Web-to-Lead, Case Assignment, Case escalation rules, Web-to-case, and Email-to-case.
• Worked on Lightning Process builder flows, Connect API, Chatter, and quick Action.
• Experienced in development of Salesforce Objects, Apps, Apex Classes, Apex triggers, Visual Force Pages, SOQL, SOSL, Validation Rule, Workflows, Process Builder Flows and Approval Processes.
• Developed Batch and Schedule Apex to perform Data Manipulation actions between different salesforce instances. Experience with Asynchronous apex (Batch Class, Queueable apex, Future method and Schedulable).
• Integration Methodologies, different API, Trigger framework, Recursive Triggers, VF Remoting, Asynchronous Framework & options
• Good experience in developing salesforce Lightning Apps, Lightning Record pages and App Page.
• Hands on experience in building custom lightning components on the Aura framework and Lightning Web Components using Controllers, Helpers, Design Attributes, Renderer, Handlers and Events to focus on the logic and Interaction in Lightning Applications.
• Migrating visual force pages to Lightning Components by analyzing using Lighting Migration manager.
• Utilized Salesforce Lightning Design System (SLDS) and Standard web- based technologies or custom UI needs.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop the rich user interface and better interaction of pages.
• Developed reusable Salesforce Aura Lightning components.
• Developed Lightning pages/components using the AURA Component framework, Lightning Design System for both Desktop and Mobile.
• Experience in building Lightning Web Components and Events using Lightning based Components, Lightning UI Components.
• Enabled Aura framework, by adding Aura attributes and aura handlers for events to focus on logic and interactions in lightning applications.
• Experienced in various Page Layouts, Record Types and in configuration of Permissions based on the Organization hierarchy requirements.
• Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard, Data Loader & Workbench.
• Experience in working with Asynchronous Apex like Future, Batch, Schedule, and Queueable Apex.
• Followed best practices in maintaining quality code coverage with Salesforce Governor Limits and patterns.
• Experience on development in creating Standard Controllers, Custom Controllers and Controller Extensions.
• Expertise in building flexible solutions declaratively using Process Builder, Flow Builder, and Workflow rules.
• Hands on experience with generating Salesforce Lightning Agent Service Console, Web-to-cases, Email-to-case and
• Expertise in test formulation of functional, integration, unit, system, regression and UAT testing.
• Processes for automated alerts, field updates, and Email generation according to application requirements.
• Worked on various Salesforce Administrations tasks like Reports, Dashboards, page layouts, Workflow rules, Field Update, Email Templates, Roles, Profiles, Formula fields.
• Experience in managing Sandbox and Production environments which include creating and refreshing sandbox from time to time and deployment in between sandbox and production by using ANT migration Tool and Change set.
• Design and Implement Continuous Improvement (CI) and Continuous Delivery (CD) for Salesforce either through Copado or Azure or GITLabs.
• Involved in migrating a project using Integration tool like MuleSoft, worked on complete API life cycle design, development, and management.
• Experience with tools like Apex Data Loader, Eclipse IDE and Force.com IDE.
• Worked with SOQL, SOSL, Visualforce, APEX, ETL, REST, SOAP API Force.com and Web services API.
• Experience installing FSL managed package and guided setup configuration.
• Salesforce Service Cloud foundational knowledge.
• Translate FSL business requirements to technical specification.
• Experienced in scripting languages like HTML, XML and Java Script.
• Performed IDE, Change Sets and ANT Script deployments as needed and validated the components before deployment to ensure a smooth process.
• Experience in configuring the community forums (Employee community, Partner Community and Customer Community).
• Hands on experience with various app exchange applications such as Jitterbit, Conga Composer, and Spring CM/DocuSign.
• Leveraged various APTTUS CPQ (Configure Price Quote) tools capabilities including shopping cart configuration.
• Created test classes to cover all the test scenarios of Apex Classes.
• Experienced in creating user stories in JIRA, adding the tasks to the desired Sprint.
• Providing Production Support by analyzing the issues and fixing them.
• Experienced in training and mentoring team members with product knowledge and business processes.
• Strong work ethic, taking ownership of all duties and responsibilities and meeting management objectives.
• Very good exposure towards Jenkins and code versioning tools to achieve CI/CD within different Salesforce Orgs and experience in Bitbucket, GitHub, GitLab and Jenkins for version control and traceability usage.

TECHNICAL SKILLS

Salesforce Technologies& Integration.: Salesforce CRM, Apex Language, Apex Classes/Controllers, Service and Sales Cloud Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, Workflow & Approvals Process, Schema Builder, Dashboards, Custom Objects, Knowledge on Mulesoft Integration tool, Rest and Soap API.

Sales force Tools: Force.com, Eclipse IDE Plug-in, Visual Studio Code and IntelliJ IDE.

Operating Systems: Microsoft Windows, Linux, Unix, Mac.

Languages: Apex.

Web Technologies: HTML, CSS, JavaScript, XML, AJAX, SOAP, JSON.

Database: ORACLE SQL, MySQL.

Tools: Apex Data Loader, Eclipse, Workbench, Force.com Explorer, Mavens mate, Salesforce DX.

SDLC Methodologies: Waterfall, V-model, Agile and Scrum methodologies.

Others: Workflows, Approval processes, Triggers, Validation Rules.

PROFESSIONAL EXPERIENCE

Confidential, OH

Salesforce Administrator/Developer

Responsibilities:

• Configured Financial Services Cloud Package in existing Salesforce Instance. Configured financial account roles and financial goals.
• Configured analytics dashboards embedded directly into Financial Services Cloud.
• Gathered business requirements in User sprint meetings by communicating with business team and implemented in the application.
• Worked on various standard objects like Accounts, Contacts, Leads and Opportunities.
• Created business processes for custom and standard objects with appropriate record type and assigned them to specific profiles and page layouts.
• Designed, Implemented, and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Created users, roles, public groups, sharing rules and record level permissions to manage sharing access among different users.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Analyzed and implemented the Security model (Object level, Field level and Record level) using Profiles, Roles and Sharing Model (Organizational-wide defaults & Sharing rules) settings.
• Created new User Accounts and assigned Profiles as per their role in role hierarchy.
• Assign users to Permission Sets, Public groups, Queues, Profiles and Roles as per the business needs.
• Configured various picklists, formula fields, automated alerts, field updates, and Email generation leading to effective Web-to-Lead communication with customers and partner portals. and custom report types.
• Developed workflow rules to send notifications to agents to start provisioning the VOIP services once the order is shipped.
• Maintained CPQ (Configure, Price, Quote) tool updated with latest functionality by Installing Apttus CPQ releases.
• Worked on Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
• Developed Apex Batch classes, Scheduled Apex jobs, Future methods, Stateful, and Queueable Methods for different complex scenarios where synchronous methods were running into governor limits.
• Worked on customizing Lightning experience to build lightning pages for Complete record view.
• Utilized Salesforce Lightning Design System (SLDS) and Standard web- based technologies or custom UI needs.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop the rich user interface and better interaction of pages.
• Developed reusable Salesforce Aura Lightning components.
• Developed Lightning pages/components using the AURA Component framework, Lightning Design System for both Desktop and Mobile.
• Experience in building Lightning Web Components and Events using Lightning based Components, Lightning UI Components.
• Developed Formulas, Workflows to update the newly imported data based on rules defined in existing business processes. Set both object-level and record level security.
• Imported Accounts, Leads, Campaigns, and custom object data in Salesforce.
• Created dashboards and reports in Salesforce.com to meet operational requirements including maintaining a standard set of queries/reports to satisfy requirements, validate queries/reports created by others in the organization and assist in the interpretation of data.
• Prepared data files and uploaded data using data loader for more than 50,000 records.
• Worked on setting up FSL data model (Work Orders, Service Appointments, Service
• Resources, Territories, etc.)
• Ability to configure Service Rules and Objectives in support of Field Service business processes.
• Experienced in working with the Velocity platform and good understanding of velocity Data Model.
• Building Complex and Reusable Components in Vlocity.
• Experience in Vlocity CPQ implementations and vlocity Omiscripts,Vlocity dataraptors, vlocity cards.
• Experience in using Jenkins for deployment and continuous integration.
• Providing user support and training sessions to the users after the development of every sprint.
• Providing Production support and Involved in debugging for high priority tickets.
• Handled Deployments using Changesets by creating outbound and inbound changesets.

Confidential, NJ

Salesforce Administrator/Developer

Responsibilities:

• Developed the Financial Services Cloud components used to build a Customer Community.
• Configured Action plan templates and action plans. Developed Action Plans List Lightning component to Financial Services Cloud Lightning client pages.
• Installed and configured Conga Orchestrate (Process Composer).
• Interacted with various business team members to gather the requirements and documented the requirements.
• Implemented the salesforce.com applications using the Agile SCRUM Methodology (SLDC) that Involves the
• Iterative development methodology.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects, tabs, Components and Custom links.
• Configured Sales Force Automation SFA for Campaign management, Opportunity Management, Account and Contact Management, Data Quality Management.
• Created users, roles, public groups, sharing rules and record level permissions to manage sharing access among different users.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Developed Custom Reports and configured analytical snapshots to dump the data on a regular basis for sales performance and lead generation statics.
• Customized Dashboards to track usage for productivity and performance of business centers and their sales teams.
• Used Data Loader for Insert, Update, and Bulk Import or Export of Data from Salesforce.com S-Objects. Used it to read, extract, and load data from Comma Separated Values (CSV) files.
• Worked on Lightning component Process Builder to automate task for Salesforce1 users.
• Developed Visualforce pages to meet the organization requirement for the new look and feel.
• Developed Custom Controllers and used controller extensions to show data in the visual force pages.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
• Developed Lightning pages for Salesforce1 mobile app
• Developed custom UI for Salesforce Applications using Lightning Components (AURA), SLDS, Events and used custom CSS in the components.
• Embedded Lightning Components in Visual force page by using new Lightning Out feature by event driven programming.
• Built reusable UI components and pages with the lightning component framework.
• Developed Lightning app for agent with enhanced Lightning templates.
• Used SOQL&SOSL for data manipulation needs of the application by preprocessing records and generating Sets to avoid hitting the Governor limits.
• Hands on experience with the GitHub to perform the requests.
• Involved in end-to-end QAT and UAT testing to develop the test cases and validation of CPQ including Products, Pricing, Quoting etc.
• Implement Continuous Improvement (CI) and Continuous Delivery (CD) for Salesforce either through Copado

Confidential, MA

Salesforce Administrator/Developer

Responsibilities:

• Data Loaded financial accounts, financial account holding and financial summaries from Legacy systems into salesforce.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Worked with Salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports, and Dashboards.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects, tabs, Components and Custom links.
• Established relationships between various objects using Master Detail relationship, look up relationships and created the Junction objects.
• Developed and configured Custom Reports and Report Folders for different user groups and configured the Analytic Snapshots for the sales performance and lead generation statistics.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Created user Roles and Profiles, Security controls, Sharing Settings, audit trail setup and configured Field level security for different profiles.
• Created the Validation Rules, Workflows for automated lead routing, lead escalation and email alerts.
• Created Queues, Public Groups and Email Templates.
• Created and customized Page layouts for standard and custom objects.
• Involved in Data migration, Data Imports using Data loader and Bulk API.
• Implemented Web to Lead, Web to Case functionality.
• Maintenance of data entry standards & data integrity process.
• Build& monitor standard analysis and reporting for marketing campaigns.
• Communicated with users in the organization using chatter, shared files, and feeds.
• Promoted changes from one environment to other via change sets and ANT tools.

Confidential

Salesforce Administrator/Developer

Responsibilities:

• Participated in requirements Gathering and definition of Entity Relationship diagrams using MS Visio2007.
• Worked on various sales force objects like Accounts, Opportunities, Products and Reports.
• Designed, Implemented, and deployed the Custom objects, Custom Fields, Custom tabs, Components to suit to the needs of the application.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.
• Created validation rules, workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Created profiles and implemented object level, field level and record level security.
• Created custom report types and generated report using the report types.
• Created custom labels and used them in validation rules to parameterize the validation rules.
• Created record types and page layouts and assigned page layouts to the record types.
• Design and implement Sales and service cloud product applications.
• Developed various Apex classes, Controller classes and apex triggers for various functional needs in the application.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Implemented Data Loader through the Command Line Interface to extract the data from Database.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Used Eclipse based Salesforce.com IDE to develop and deploy force.com software.

Confidential

Salesforce Administrator

Responsibilities:

• Worked as Salesforce admin support executing user account creation, personal information setup, password reset, Roles & Profile creation, user group creation, updating company profile, Network access setup.
• Analyzing the requirements and converting them into functional/technical specifications.
• Implementing field level security along with page layouts to manage access to certain fields.
• Involved in setting up field level access for each custom object created based on the user’s role within the organization.
• Creating Page layouts, Search layouts to organize fields, custom links, related lists, and other components on edit pages.
• Worked on Workflow Rules, Permission Sets, Profiles and Public Groups.
• Loaded the data using data loader.
• Worked with page layout customization for the standard objects like Account, contact, Leads.
• Involved in customizing custom objects, tabs, fields, page layout as per the business need.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Involved in security levels and privileges by customizing Salesforce.com Profiles and Roles.
• Used the sandbox for testing and migrated the deployment instance after testing.
• Designed various custom E-mail templates.
• Worked according to the business requirement and following ethics of the company.

Confidential

Junior Web Developer

Responsibilities:

• Developing dynamic web pages using HTML, CSS, and JavaScript.
• Developed mockups and prototypes using HTML and CSS.
• Designed dynamic and browser compatible pages using HTML/HTML4, CSS and JavaScript.
• Developed the screens with table-less designs meeting W3C standards.
• Developed CSS styles to maintain the uniformity of all the screens throughout the
• Coded extensively using JavaScript MVC Framework to make rich internet web application for a Single page application.
• Application and positioning of screen objects.
• Developed page layouts, navigation, animation buttons and icons.
• Designed CSS based page layouts that are cross-browser compatible and standards-Compliant.
• Coordinated with the testing team to deliver the project outcomes.
• Involved in UAT sessions with the Business users and to get sign off for the developed web application.