TECHNICAL SKILLS:

30 plus years of Customer Service, Marketing Microsoft Windows NT 3.51, 4.0, 95, 98; Microsoft Works & MS Office 97, 98, Windows XP, Windows 7 and Internet Explorer, VPN, basic server/client. Printer installs; SCO UNIX 3.0; ProComm Plus; Microsoft Exchange 4.0 Client; IBM Access; Wall data Rumba, Salesforce.

PROFESSIONAL EXPERIENCE:

Confidential

Contract Business Development

Responsibilities:

• Primary role to qualify leads generation through online cold calling/Email/Networking/Webinars in the US Market. Experience wif Target market researching activities, responsible for monthly leads/pilots targets and convert conversations into the trial projects wif potential clients.

Confidential - Dallas, TX

Responsibilities:

• Undertaking design projects, interpret and translate the customers’ needs into rough plans, research and decide on materials and product sourcing using samples and mood products. Working closely wif designers, decorators, and contractors to product quality design and research, follow industry changes, evolutions and best practices and complete floor sets for customers products upcoming shows.

Confidential

Business Development

Responsibilities:

• My role was contacting and building relationships wif new and existing clients. Focus on expanding new business through cultivating existing clients and exploring new markets. I organized business events, implementing marketing strategies, and cold calling prospects to maximize business performance. Met and exceeded sales goals by maintaining and creating a consistent pipeline. Personally, sold over 100,000 dollars in revenue wifin a twelve-month period.

ActiveNetwork

Confidential

Responsibilities:

• Call Center environment offering business intelligence through the data solutions and insights platform to halp organizers drive increase participation and revenue. Processing nearly 100 million registrations and more than #3B in payments for over 42,000 organizers worldwide. responsible for answering inbound customer phone calls regarding questions and driving customer retention on ACTIVE programs while providing excellent customer service, Consistently the top performer, generally accounting, driving retentions from 15-20% over all.

Confidential

DMS Customer Support Representative

Responsibilities:

• Responsible for determining customer requirements; answering inquiries and resolving problems wifin the Arkona DMS application. Provide top-shelf customer service throughout entire customer interaction. Focus is upon providing clearly defined solutions, explanation on the use of DealerTrack DMS and following up as needed.
• Confidential Call center environment responsible for making outbound survey calls to customers for feedback on their recent calls into Samsung for technical support for their mobile phone. MS office, word, excels spreadsheet for daily / weekly survey updates.

Confidential

Responsibilities:

• Received incoming calls for product quotes and routine inquiries, facsimile, e-mail via outlook and correspondence about the company’s products, equipment and services.
• Responsible for telephone requests for price quotations, entered purchase orders, order change adjustments and cancellations directly from customers, dealers and distributors,
• Maintains and achieves rapport wif customers and work to give the best customer service experience.
• Response to inquiries verbally or sends product or service materials to customers by the most appropriate means. Compose letter from standard responses and prepares customized responses according to particular needs of the inquirer. Setup order-reporting using MS office excel, word doc. to monitor order invoices and order changes.

Contractor

Confidential

Responsibilities:

• Marketed short sale classes through Event-brite increasing short sell classes by 20%, MS office word, excel & PowerPoint, outlook. Installed printers, updated software throughout the office, customer relations, accounts payable, accounts receivable, setup webinars for short sale classes, increased material sales by 15% doing short sell classes via webinars and marketing flyers on a continuous weekly and monthly.

Confidential

Customer Service Rep/Marketing Specialists

Responsibilities:

• MS office, Windows XP, excel, word, Maintained orders and reporting of air conditioning units for over 800 Extended Stay Hotels, Responsible for marketing of Confidential AC units to Extended Stay Corp for future hotels replacement of units for newly acquired hotels and increased sales by 25 % responsible for customer support.
• Trouble shooting technical problems wif air conditioning units to determine replaced of the unit or needed parts for repair, maintained inventory control through excel spreadsheet by processing daily inventory report.

Confidential

Customer Service Associate

Responsibilities:

• Sold bath and body products, customer support on sales floor, team line lead selling products to customers as they waited in line, promoted new items and added sales to meet daily sales quota. Ran register when needed, restocked inventory, actively halped wif scheduled floor moves for upcoming ads of new products.

Confidential, Dallas, TX

Customer Service Supervisor

Responsibilities:

• Provided customer support and supervised 25 to 50 cashiers weekly. Responsible for pass wording employee discounts, gift s, accounts receivable, first time check writers and Non-sufficient fund coordinator, promoted sales increased by 15% introducing new items in store, counted safe per hourly shift changes. managerial duties, tracked hourly sales, additional for new Supervisors and new cashiers.