PROFESSIONAL SUMMARY:

• Over 7+ year’s of hands on experience as Sr. Salesforce Developer and Admin with professional Software Development experience and strong Object - Oriented Analysis, Designing and Programming & technical skills including experience in Salesforce.com CRM and Force.com platform.
• Experience with the Salesforce.com development life cycle, application design patterns, integration patterns and deployment planning.
• Contributed effectively in all phases of the SDLC with emphasis in Enterprise Architecture, System Design, Technical Analysis, Business/Requirements Analysis, Software Development, and Testing.
• Good Experience on Salesforce Lightning. Lightning components and Lightning Web components (LWC).
• In-depth experience in CRM business processes like Forecasting, Campaign Management, Lead Management, Pipeline Management, Order Management, Account Management, and Case Management.
• Proficient with understanding of CRM business processes like Account, Contact, Opportunity, Lead, Campaign and Case Management.
• Experience working in Agile methodology, Scrum methodology, Waterfall model and Test-driven development.
• Created test scenarios on Sandbox and production environment and migrated code to deployment upon successful testing.
• Experience in SFDC Development implementing the APEX Classes, APEX Triggers, Visual Force pages, S - Controls, Force.com IDE, Eclipse with SOQL, SOSL and Plug-ins.
• Proficient with Object Oriented Programming and development web-based applications using Java Technologies: HTML, DHTML, CSS, XML, JavaScript, and J2EE.
• Worked on embedding the wave dashboards into Visual Force pages and lightning using lightning components and App Builder.
• Deployed salesforce components from Sandbox to other Sandboxes and Production instances using Force.com Migration tools (ANT based), Change Set and Eclipse IDE.
• Extensive exposure to Black Box testing, Smoke testing, Usability testing, End-to-End testing, System testing, Regression testing and User Acceptance testing (UAT).
• Proficient in dealing with functionalities related to Sales Cloud & Service Cloud, Marketing Cloud, Community Cloud, Custom Cloud.
• Extensive experience in creating Visualforce pages and integrating with external source by developing SOAP, REST, Apex Web Services and Force.com API.
• Review/Adjust/Write Apex and Visualforce page builds to ensure we keep code coverage at a high percentage as well as meet business needs.
• Knowledge on Salesforce1 Mobile Application, Apptus CPQ, Data Extraction tools, and Data migration tools.
• Good experience with salesforce out of the box data model and modeling in salesforce by creating Custom Objects, Formula Fields, Rollup Summary Fields, Field dependencies, creating new relationships using Lookup, Master-Detail and Junction Objects.
• Experienced using Salesforce Lightning UI.
• Used Informatica Power Exchange for integrating the SFDC with legacy system
• Worked on Salesforce Marketing cloud Connector V5.
• Expertise in Web Technologies like HTML, XML, CSS, JavaScript and jQuery.
• Created customized UI as per the client and application requirements using Visualforce.
• Expertise in Business Analysis methodologies and iterative Software Development Life Cycle (SDLC) in relation with all the phases of Rational Unified Process (RUP).
• Experience in data migration from ACT, Excel, MS outlook using Data Loader, Data Import Wizard, SFDC Data Export, Mass Delete, and Informatics.
• Good knowledge on Set up field service features according to client unique business needs. This includes installing the Field Service Lightning (FSL) managed package and Field Service Lightning (FSL) mobile app.
• Expertise in Lightning app builder (Salesforce1) and implemented new application based on Lightning to have compatibility of the app in mobile, Tab and Desktop versions.
• Developed Lightning Component Framework and also built Lightning component using aura framework.
• Exposure to Apptus, developed POC’s in Apptus CPQ.
• Worked on Salesforce.com based development enhancements and implemented lightning applications from the scratch.
• Having knowledge on Apttus products like CPQ, CLM, X-Author and Apttus Approvals
• Expert in using version control systems like GIT and SVN
• Knowledge on Salesforce Lightning Process Builder, Lightning UI/UX, app builder and creating Visual Workflows, Salesforce support communities and Chatter groups.
• Setting up Service Cloud Console, Cases (Web to case, Email to case), Solutions and CTI Integration.
• Developed Salesforce Lightning Apps, Components, Controllers, and Events.

TECHNICAL SKILLS:

SALESFORCE API TOOLS: Eclipse, Apex Explorer, Offline Edition, App Exchange, Data Loader

SALESFORCE TECHNOLOGIES: Apex Classes, Test Classes, SOQL, SOSL, Visual Force, Lightning pages (Pages, Component & Controllers), ETL, S-Controls, Triggers, Custom Objects, Web services, Validation Rules, Work Flows, Dashboards, Reports, Sandbox development and Testing

VERSION CONTROL TOOLS: CVS, Clear Case, Subversion, VSS

WEB SERVICES: SOAP, Cast Iron, WSDL, XML, JSON, REST

CRM TOOLS: Salesforce.com

OPERATING SYSTEMS: Windows NT / 2000 / XP Pro / Windows Server / 2008, Macintosh, Linux, Unix

WEB TECHNOLOGIES: Web Services, XML, HTML, XHTML, CSS Dreamweaver, Java Script, PHP, Servlet, Bootstrap, jQuery, OOD

LANGUAGES: C, C++, Java, PL/SQL, Apex, Ajax, C#

DATABASES: MS SQL Server 7.0, Oracle 10g/9i/8i, MS Access

PROFESSIONAL EXPERIENCE:

Confidential, Plano, TX

Senior Salesforce Developer

Responsibilities:

• Involved in requirement discussions with business team. Designed Technical Specification Document based on the requirements and the Existing Systems.
• Part of a team which is responsible to implement, develop, customize, test, deploy and integrate the salesforce Sales cloud, Service cloud applications by ensuring it meets business needs. Agile Development Methodology was followed for the implementation
• Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.
• Worked on Salesforce.com based development enhancements and implemented lightning applications from the scratch.
• Created a user interface using Aura components, CSS, Bootstrap for a user to enter case details and submit into Salesforce.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects and Developed UI containing Angular / jQuery in Salesforce.
• Developed several Triggers, Apex classes and Visual force pages as part of the application development.
• Worked on ETL and data migrations and various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Experience in creating Lightning Components and used lightning Design System to convert existing Visual force pages to lightning components.
• Worked with SOQL, SOSL, Visualforce, APEX, ETL, SOAP API Force.com and Web services API
• Extensive experience on S controls, Visual force pages and Page layouts according to the Business requirements.
• Defined Assignment rules/ Queues in configuring Leads & Lead conversion. Implemented Web to Lead to capture various leads from different locations to Salesforce.
• Performed data cleanup and/or Data migration to/from salesforce.com
• During the design and analysis phase I have suggested and later implemented various business automation processes which included workflow and approval process for automating the Sales process which eventually reduced time for delivering product to market.
• Performed all data mapping operations from existing Mainframe system to Salesforce. Used Apex data loader for all data loading operations wherever possible. For scheduled data loads, I had joined the team in scheduling data jobs using CLI (Command Line Interface data loader). These jobs will periodically fetch records from server location & load into Account object. Avoided duplicate records using External Id.
• Created Reports & Dashboards to satisfy the business needs of Organization higher roles. Joined/ Matrix/ Summary reports with dynamic dashboards in Salesforce home screen. Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.
• Implemented the requirements on Lightning components Salesforce.com platform and Force.com IDE Plug-in using Eclipse and also worked on HP QC/ALM.
• Created Visualforce Pages for Lightning experience, done Alternates for Java Script Codes, Sharing Visualforce pages between Classic and Lightning
• Also implemented Salesforce Service cloud and Opportunity Management (Case management, Entitlement management, Product & price book, High volume customer portal, Partner portal, Visualforce sites) for business support and technical support for its channel customers.
• Introduced to Wave Analytics and worked with prebuilt Dashboards and Wave app for data isolation, Salesforce Cloud Commerce to create custom reports, and opportunity development as per business requirement.
• Knowledge of product development lifecycle (SDLC) and DevOps kits like GIT, Jenkins, JIRA, Confluence, etc. A thorough understanding of Salesforce Deployment Process and tools like ANT, Change Sets, and Force.com IDE.
• Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface
• Used Sales Force Automation (SFA) for Sales Lead Management, Opportunity Management, Account and Contact Management, Data Quality Management, and Approvals and Workflow
• Used Force.com IDE for Eclipse for creating, modifying, testing, and deploying Force.com Application
• Used Salesforce Chatter to provide real time notifications of changes in accounts, leads and opportunities to help sales and service teams to be more efficient.
• Developed Lightning apps using Lightning Components and made them compatible with salesforce1 mobile app.
• Installed the Call Center Applications and Allowed the end users to maintain a track history of customers complaints
• Experience in Creating Lightning components and Lightning Applications. Experience in classic to lightning migration, lightning component creation, lightning out and lightning web components.
• Integrated salesforce and CPQ application to automate fulfillment process.
• Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.
• Expert in data migration from various systems into Salesforce CRM using PowerCenter, Excel Connector and Data Loader
• Administrator experience in Salesforce Marketing Cloud using both Classic and Lightning versions.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Customized the entire Salesforce.com applications to in corporate the business requirements, which involved creating Web Forms and processing the data in SFDC with the extensive usage of Web services API.
• Strong Experience in testing, SFDC platform fundamentals including security and sharing model
• Installed and maintained AppExchange apps such as Experian QAS, Smart sheet and Zuora.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.

Environment: Saleforce.com platform, Informatica Cloud, Agile - TFS, C#.NET, ASP.NET, SOQL, SOSL, Force.com API, Workflow & Approvals, Apttus CPQ, Reports, Lightning, Custom Objects, Custom Tabs, Email Services, Visual Force, Salesforce.com Data Loader, Security Controls, HTML, Java Script, Sandbox, Change Sets, Eclipse IDE Plug-in.

Confidential, Herndon, VA

Salesforce Developer / Administrator

Responsibilities:

• Worked as a single point of contact with business analysts, developers and stakeholders to implement integrate and maintain the Salesforce.com platform.
• Worked on enhancement and performed the roles of Salesforce.com Developer and Administrator in the organization.
• Provided development, implementation, and updating focusing on PRM Sales cloud Service cloud and marketing cloud.
• Worked on CPQ SFA & Data Migration testing Salesforce.com Standard Objects such as Accounts, Contacts, Opportunities, Campaigns, Cases, and Solutions as per Client Requirements.
• Worked on Classic to Lightning Migration.
• Extensively worked on VF pages to Lightning Components, URL Buttons to quick actions, Lightning Record, Home, App pages, Lightning Tabs.
• Worked with data migration Lightning Design System, Lightning App Builder, Lightning Component Framework, Lightning customizations, Lightning CSS Framework.
• Experience in Salesforce Lightning Inspector Chrome Extension and chrome dev tools.
• As an Administrator, implemented various advanced fields like Picklist Fields, Master-Detail Fields, Custom Formula Fields, and defined Field Dependencies for custom picklist fields.
• Experience in Powerful command-line interface (CLI) removes the complexity of working with your Salesforce org for development, continuous integration, and delivery using Salesforce DX.
• Perform detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visual Force, Force.com IDE.
• Administered, configured, maintained Salesforce.com application user profiles, roles, Einstein Analytics, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Worked on Apex Triggers for Automated actions.
• Developed and configured various Apex, Visualforce and Report Folders for different user profiles based on the need in the organization.
• Migrated data from external sources and performed insert, delete, upset, export operations on millions of records using data loader.
• Executed various levels of Unit, Integration, Regression and User Acceptance (UAT) using test cases to prove that system conform to specifications of business and quality requirements.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements. Designed the solution by customizing various standard objects of Salesforce.com
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, Validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visualforce Pages to suit to the needs of the application.
• Developed and executed marketing campaigns using Marketing Cloud's Email Studio.
• Used Journey builder in running more than 50+ different campaigns along with Automation Studio and Contact Builder.
• Used HTML, CSS, AMP Script and other technologies to build customized solutions that support critical business functions.
• Created journeys and also implemented marketing campaigns using marketing cloud tools like Journey Builder, Email Studio and Automation Studio.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Experience in creating Lightning Components and used Lightning Design System to convert existing Visual force pages to lightning components.
• Distributed version control system that makes it easy for you to collaborate with your team using GitHub, Salesforce Cloud Commerce.
• Enhanced Apex Class and Visual Force Page to create a custom Related List, showing activities for selected contacts or clients.
• Worked in different sandboxes for development and testing, and involved in migrating the code to production instance by using Change Set.
• Used Apex Data Loader to Inset, Update, and Import data from Microsoft Excel into Salesforce.com.
• Experienced in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used SLDS and Bootstrap for the design of Lightning components.
• Responsible for the creation of custom Apps, and Reports using the Salesforce CRM cloud computing model.
• Proficient in Data Migration from Traditional Applications to Sales force Using Data Loader.
• Deployed code across various sandbox using Force.com IDE, Change Set, Workbench and Force.com Migration tool, prepared package.xml for workbench and Force.com Migration tool.

Environment: Saleforce.com CRM, Force.com platform, Agile, Apex Classes, Lightning, Chatter, Visual Force Pages, Controllers, Service Cloud Console, Custom Objects, Apptus CPQ, Custom Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, SOAP, REST, Eclipse IDE, WSDL, Windows.

Confidential

Salesforce Developer

Responsibilities:

• Worked in a large team, on new enhancements into tools and speaking with Business partners and designing solutions.
• Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks. Agile Development Methodology was followed for the implementation
• Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
• Developed several Custom Reports & Dashboards to better assist managers and report folder to provide report accessibility to appropriate personnel
• Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events, and Tasks.
• Working as enhancement team member and performing the roles of Salesforce.com Administrator and Developer in the organization
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization and Data migration from Legacy Salesforce.com to new CPQ platform on Salesforce.com.
• Distributed version control system that makes it easy for you to collaborate with your team using GitHub, Salesforce Cloud Commerce (SFCC) .
• Created mash up between Salesforce CRM and Gmail through Force.com AppExchange's Email integration engine.
• Performed data cleanup and/or Data migration to/from salesforce.com
• Worked on SFA & Data Migration mapping testing and various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Designed the solutions for business and technical requirements by customizing various standard objects of SalesForce.com (SFDC).
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Designed and developed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application.
• Designed various Webpages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Expert in Salesforce Sales and Service cloud implementation.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Implemented web-based case management automation - Web-to-Case and Email-to-Case (on Case Object) to track and solve customer's issues.
• Used SOQL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Environment: Lightning, Apex, Visualforce, Triggers, Workflows, SOQL, SOSL, Data Loader, App Builder, Case Management, Email Alerts, Force.com IDE, Developer Console, CRM, Apex Classes, Controllers, Visual Force Pages, Custom Objects, Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Sharing rules, SOAP, S controls, Web service, XML, Force.com IDE, Chatter, Marketing Cloud.

Confidential

Salesforce Developer

Responsibilities:

• Worked as enhancement developer and team member, performed the roles of Salesforce.com Developer and Administrator in the organization
• Responsible for setting up web services integrations
• Agile Development Methodology was followed for the implementation
• Implemented Inside sales telephonic plug-in application implementation
• Worked closely with sales team and business analysts and performed detailed analysis of business and user requirements, designed the solution by customizing various standard objects of SalesForce.com (SFDC)
• Implemented Apex Data loader “Command Line Interface (CLI)” to automate the data loading process for the sand box refresh activity
• Created workflow rules and defined related tasks, email alerts , and field updates .
• Designed various WebPages in Visual Force for customers to select a variety of services offered by the org and integrate them with the pricing team
• Maintaining test coverage for all the classes and triggers and supporting deployment activities
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects
• Used Data Loader for insert, update and bulk import or export of data from Salesforce.com SO objects used it to read, extract, and load data from comma separated values (CSV) files
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic
• Used Sandbox for testing and Eclipse and Deployment Chain Set for code deployment and worked with SVN.

Environment: Saleforce.com platform, Force.com IDE, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Inside sales telephonic plug-in, Doc E-sign, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, SOAP, Sandbox data loading, Eclipse IDE Plug-in.